Voltas Complaints & Reviews

I have registered a request in your company. My request no is [protected]. Your technician came on 7th April but they returned after work without checking due to loadshading. The problem is not solved. After that I have requested many times to your assigned techinician but no further action taken yet and also my request no has also been cancelled showing reason resolved over phone. Please take necessary action as soon as possible. I am suffering yet

I have voltas windows 1.5 ton ac, bought last year and its in warranty, so wanted to avail free service. But really fed up with voltas service.
I want to address 2 problems for voltas ac service.
1. Process for booking service.
2. Worst partner collaboration for service.

First of all, customer care number[protected] for voltas ac is always busy. After trying 100 times, I got connected. I asked them for a service, they provided me with SR no. [protected] and said it will be processed within 24 hours, but nobody called for next 3 days. After 3 days their technician called from number[protected], said I want to come for AC service. As I was not available I asked him to come on weekend, he said OK. Even I asked him, is there anything I need to do to arrange service on weekend, he said no, he will come.

Then next day I receive a message stating your service request has been cancelled due to no response from customer. So frustrating.

Again I went for complete process, called customer care, booked service request [protected]. Again nobody called. After 3 days i called customer care, they gave me their service partner number for my area (phone number[protected].

It was Saturday evening called their service partner arranged service for Sunday. They said OK.
On Sunday morning I followed up they said, they will anytime in a day and for sure technician will come. I waited till evening nobody came. Now i have trying that number again but it's switched off. I wasted my complete Sunday waiting for their technician. My ac needs repair as its creating noise when turned and have water dispenser issue.

Just to get service i have been trying from last seven days, so pissed off. Nobody is bothering to take it seriously.
In this mess my free service period will get over.

Is anybody answerable for this? Who will be responsible for everything?

I filed a complaint for AC repair in Hyderabad and promised that I will get a call from a technician within 24 hours. 2 days passed by and I didn't hear anything so I call back again. They give me another number and ask me to talk to them. I was promised they will come on that day. 3 more days passed by, 4 calls to the service center but no response. Finally, today they told me that I didn't pick my phone. I don't see any missed call. Asked what time they called me up, no answer. So extremely unhappy with the Voltas customer service.

I registered complaint about votas stabilizer 4.4.2017 vide complaint no [protected] from Delhi but sevice not provided to date 8.4.2017. I requested 10 time to delhi service center but only say service provide shortly today esure that problem will solve but untill pending. however phone call recd for visit but enginer fail so i am very much sock pse look in punish such staff

I am the customer of VOLTAS AC of capacity 1.5T 3* model no.
183LYE purchased from Raigarh, Chhatisgarh from ANUPAM dealer on
31.03.17. My register mobile no. [protected]. According to the dealer
there is a warranty of 5years in condenser. But I could not get any
warranty from VOLTAS side till now. So please arrange to provide the
above warranty from your side as soon as possible.
Thank you
S.Parida

I bought a Voltas 1 ton 3 star AC in January 2017. My registered complaint no.[protected], on 7.4.17 at 4pm. AC is not cooling properly. Technician arrived at 10am, diagnosed leaking gas cylinder, said will refill by 12pm. Didnt come by 1pm, so we called and he said 3pm. Didnt come theb also and said will come tomorrow. We requested to come today evening only but that also he cannot confirm. Called up hitech service centre, and the back office is rude and misbehaved with me, and said we are liars. Why should i be abused and harassed in this way? They have threatened not to attend to my AC.

Dear sir,
I bought voltas 185 eyr 1.5 ton 5 star on 26 march 2017 from paytm and we get it installed in bopal, ahmedabad by calling voltas customer care on 4th april 2017. We faced hostilities in the form o[censored]nprofessional and unsupportive behaviour of the staff and unrealistic charges demanded by them and my senior citizen parents had to deal with them under mental pressure in my absence. The company you give the installation task gives sub contract to the people who don't have any id cards and denies to give installation bill. After having much conversation, they agrees for bill but takes day gap. After all this trouble, ac isn't even working, cooling system is out of order, only fan works and it switches off itself. I already have other voltas but this experience is totally unacceptable. Is it the same voltas we had experienced before? The staff you keep for comfort of customers actually discomfort. I expect you to look into the matter and resolve this issue at earliest.

Regards,
Milind

We have purchased Voltas 1.5 ton AC from Snapdeal on 12th February 2017. Voltas service engineer came and installed the whole unit and when according to temperature when we needed for AC, we have started it and since from that day the fan is not working and when we inspected that fan, what we found that it is of 1.0 ton. And now Snapdeal Is saying that after 7 days we can't replace and on the other hand Voltas Ltd assured me about 50 times that we wil look after that.But now it's 10th day in a row but nobody has reverted to my place.Worst then pathetic after sales and service experience by Voltas.Last complaint got cancelled itself and Voltas stated that u have rescheduled that.And now they provided me with new complaint no. i.e.-[protected].Local authorised service centre's guys r saying that you have to pay for that after knowing that it is only 1 month old and under warranty.Thats seriously a shame for a company who says customer is everything for them.Too horrible and worst experience with Voltas .
Hope I will get some relief from here

Hi This saumya bhatia ..
i have placed a complain 2days back with you my req. no is [protected] for my break down split 1.5 ton ac it not giving cooling and also last year i purchased its in under warranty but i think its defected article & not availing any response from your side for my complain to you
i want to replace my ac otherwise i wll file a suit against your company defective piece giving to us in consumer court if my prb would not be entertain as early as possible...

Dear Team,
I have purchased voltas 1.5ton ac 2year back and in the initial month I faced problem of gas leakage and till date I m facing problem regarding non cooling if ac and gas leakage in each season.
In the initial my parents complained regarding it but your guys said it will get resolved bt it didn't.
Hope you people are aware about word of mouth negative marketing which effects brand image.
I thought TATA name is enough to trust but now as being dissatisfied customer I lost my believe on your brand.
Do correcting te mfg defect and exchange the AC.
Ashok Pandey
Mob-[protected]
Gwalior MP

I purchased voltas split ac online and it was delivered on 31 march 2017. Then i called customer care for installation. They said our technician will visit in 24 working hours. After 24 hrs i called again and they provided me a new request no. I'm calling them daily and what they are doing is just giving me new request nos. They gave me technicians no. But technician did'nt recieved the call. I am calling them daily for more than 5 days. I also mailed them to atlest tell if they are going to install or not so that i can take other efforts. But they didnt replied. And the height is i recieved message from voltas that customer not responding. Here Im calling them everyday, and fact is voltas/technician is not responding, so how can even they give such messages.Im still waiting for installation.

Sir myself Shekhar Kumar gupta from Deoghar mobile no [protected] my ac is not working from last 15 days I have complained many times in toll free number but no action has been taken till now they only cancelled the request and send me another request number please resolve my problem as soon as possible and if they can't resolve my problem let me know

Dear sir i had purchase split ac 1.5 ton 3/4 year back but gas leakage per year from the date of purchase.
While every time... The leakage is corrected by the voltas service engineer. Still the problem is same and yet not resolved. It appears that i have been cheated by delivering a faulty ac.
I have raised the issue many times but all in vein.
Why you do have not solve the problem. Plz. Check and correctd the problem for permanent resolving.

Hi,
I don't know how this is going to help me but I am still writing it. I have registered a complaint ([protected]) regarding the fault in my voltas desert cooler on 29 March. The pump of my cooler is faulty. The problem, after 4-5 calls to customer care no. and 2 site visits is yet to be rectified.

HOW IT ALL HAPPENED:

After registering the complaint for the subjected fault, a technician visited from Ginny Aircon on 01 April. He checked the pump and reported that the pump is faulty (report attached). That's what my complaint is all about. When asked to replace the pump, he gave me a shocking reply that someone else will come on Monday to replace it (may be special skill or talent required to replace a pump). Isn't that technician supposed to carry the pump as I had already told that pump is faulty? So after whole drama of site visit the situation remained as it was.

Came the day, Monday. Another site visit, I don't know the dealer's name as I don't have it's service report. This guy behaved as he is not doing his job but some undue favour to me. I have requested for evening visit in my complaint itself. This guy called in morning, I told him to come around 6 in the evening. He said ' bahut late ho jayega'. Am living in some country side jungle or what? Ok, finally he came at around 8. Now the pump this guy was carrying isn't compatible with my cooler. Oh dear. Is this the way you guys as an system function? The serial no. of my cooler is mentioned in previous site visit report, still it happened. Anyways, he told me that he will come tomorrow (Tuesday) with the desired pump and replace the same. I called the same guy yeaterday around 4, to remind him, but he didn't answer. I tried after half an hour again, this time the no was switched off.

Here I am asking team Voltas, is this the way a customer​ is supposed to be treated?
Or I have been given some special treatment?
Or is it warranty of my cooler which is causing the problem?
If I had any idea of facing such trauma, I would better have paid for the pump.

I registered the complaint on 29 March, at that point of time my product was under warranty. Now after the lethargic response from Voltas service team, which played some street smart tricks that warranty period is over. Now what the delay is all about?

I had a voltas window AC previously. Last year I bought this voltas air cooler. But the last few days changed my view completely, as I had it all. I am not at all hopeful about any swift action from you end. I wrote this to vent out my frustration. Or it might be required as a documented evidence.

Neeraj Sahrawat.
#[protected].

Hello,

Myself Ashish Madaan(Mob: [protected]) from Jawahar colony NIT Faridabad. I bought voltas 1.5 ton window AC on 9th April 2016 from Pushkar Electronics No.1 NIT.

On last Saturday, I made a service request for the second free service, and your technician came on Monday. He checked for 2 minutes and told that there is default in coil of AC and because of that all gas of AC has been leaked.

How could it be possible that, in a year there is such a major defect in AC. In my known 3 more same AC have baught at the same time and they are working fine.

After getting repaired, the AC was not cooling as before it cooled.

Last year AC was working too good that I told people in my known to buy the voltas AC, but now I am very much disappointed with it.

If there is the leakage in just 6 months, then it was a manufacturing defect. I request you to replace my AC, as it is in warranty period till 9th April 2017.

I request you to replace it at the earliest, or I will​ appeal to people in my known not to buy voltas products, and post this in social Media and consumer court as well.

Hope for the positive response.

Regards,
Ashish
([protected])

My name is salek chand my complant no [protected] and my registerd mob no is [protected]. We had been complant our ac since 1st april 2017. But no one had visit here and no anyone listen it and no action against my complant please solve our complant soon. Thank you

Salek chand
House no 1/3796 street no 2, bhagwan pur khera, shahdara delhi 110032.

I own a voltas window AC model 4011139/2014. I called up the customer helpline to request for a technician to dismantle, service, and re-install it in a different buiding. He said total charge would be rs.1150. The technician would come the next day. I waited the whole day, and no one came. I called up again, the same thing was repeated. No one came the next day. Again, i called up, and expressed my anger and disappointment, and request that i speak to a manager. The woman i talked to said, the manager will call me back. No call came. Later in the day, a guy called me and said he is the technician and he quoted rs.1500. When i told him the figure the helpline gave me. He asked me to re-confirmed. I again called up the helpline. The next day, a different number called me up and quoted rs.1800. I spent 3 days waiting, only to be played and eventually ignored when i refused to pay the inflated figure.

I requested for preventive maintenance of my 1.5 ton Voltas window type AC vide reference no. [protected]. The request was given on 23 Mar 17. However till date my request has not been attended to. I have called the toll free no for Voltas almost every day but no one has responded. I even requested thrice to speak to the supervisor at call centre. Till date no one has spoken to me.

I request you to resolve my issue and get the preventive maintenance done immediately.

Never buy any voltas ac. Very very poor service support, i bought voltas 185jy from paytmthey are not respond propely. Finnaly said they raised the complaint. But no one came yet.

Never buy any voltas ac. Very very poor service support, i bought voltas 185jy from paytmthey are not respond propely. Finnaly said they raised the complaint. But no one came yet.

I have purchased an Split AC on 15 march and it is not working now. I raised a complaint on 1/04/17, but not one turned up till 03/04. That technician just disappeared after just checking the power supply and said someone would come in evening or 04/04 morning to refill the gas and check.

Another technician turned up in 04/04 afternoon after multiple follow up. But this tech could not find the issue and said will be back after 30 mins.

The worse part, he stopped answering the phones as well after hours of waiting with work in middle.

Regards,
Rishipal yadav