Voltas Complaints & Reviews

I purchased voltas 1.0tsac air conditioner from J k Enterprises kochi on 09.05.2016. After installation the very next day it started and within short time the ac wasnt providing any temperature change that is, there was no coolness and it stopped working. we contacted the person who installed and he told it is not the mistake of installation. On 13th we registered a complaint to your company and message came that appointment fixed on 17th (after four days) . One man came from there and found out that complaint is with outdoor fan. replacement necessary and promised to come back with new part. Till now nothing happened. today is 20th may and rain is going to start. Two old people are staying in the house and from morning to evening they are waiting for voltas people.

Being a leading company very pathetic situation is this. Very very bad service and response. Spending Rs.30000/- for ac now purpose is not done and also suffering by calling and writing to you. I want immediate solution for this. i don't want to hear story or sorry but solution . Otherwise i will go to consumer court for justice. do necessary things now itself. my complaint registered no: [protected]

My name is kalpana dwivedi and my contact number is [protected]. I purchased a split ac model number - 1.5 ton voltas 183 lyd
And i feel very bad about your product. I have bought this product because of my trust in our product quality which we so proudly boast of. I feel that i have lost my rs. 29500.

I purchased a voltas 1.5 split ac from lamba electronics kalkaji govindpuri on 06th may 2016 and installed the same in day. Within two days the ac was not working. We called for the voltas service and complained about that ac is not working and asked for the replacement...
They send technician and told me that your condenser coil is leaked.. Then i talked to mr shubharato chakravarti ([protected]) who is the senior area manger told me that your outdoor will replace within 2-4 days. But after 8 days they are saying that your outdoor model is not in the stock so it will replace when i have the stock.
After 8 days i did't recive the resolution.. I am feeling very sad about your service...
Plz consider this mail and go through this.. And provide me solution as soon as possible..

I have called your customer care for 1.5 ton ac for servicing and compressor issue on 18.05.2016 vide you have given the above request no. Your technician called me on yesterday to come for solve the issue but yet he has not come. Yesterday evening i got message from your company that your request has been cancelled due to not responding the call. Please explain why you have sent this message however i have already received your call of technician, but he still not come. Please resolve the issue.

I have registered the complain regarding my voltas split ac compressor issue on 13th may 2016. After that i may have called 10 times to customer care but still none of your technician has called me or have visited the place.
This is really a very bad experience with voltas.
No service on time and no proper or satisfactory answer from customer care executive.

The franchisee from which the voltas ac was repaired doesnot take any responsibilty. They have taken the AC from last 3 days and has bought it back and now for fitting the same they will send someone else who will come on his own time.

After purchasing Voltas AC it has got problems several times especially gas leakage.

Everytime they take saying some reason and bring it back on their own time.

Really not satisfied with Voltas products

Hi

I have a voltas ac 1.5 tons.. Window ac...

Was facing an issue as the compressor was tripping again and again and it wasnt doing cooling properly. I registered a complainbt with customer care and they had sent some inexperinced guy to check the ac... He coul;dnt fins the issue and said that machine needs to be taken to the worskhop

After returning the machine they charged me 4300 rs and said that they have repaired the panel and changed the gas (Whcih was not required) but even than the issue remained the same and ac kepot on tripping... I kept calling the agency guys.. And they refused to come again

Again contacted the customer support team... This time they sent a new guy fromm same agency.. And he said issue is in display panel and sensor and proimised to come next day

He again didnt come and my father kept on following for 3 more days... We again had tro reach to customer care

Then they came to replace the display and put a faulty piece in place and said that once they recieve fresh piece they will replace it

This is more than 15 days now.. Customer care and service agency bopth are not listening to us.. And they have done mpore damage to the ac and charged me 5000 rs... Plz help team

I made a complaint for my ac 1.5 ton which is not cooling on 04.05.2016 with there customer care and today is 18.05.2015 till now i am waiting for service centre to respond.

I am making a call on daily basis but every time they promise for next day but nobody is turned till now.

My request no. Air condition complaint no. [protected] dt. 04.05.2016.

Sir, this is my first and last message to you bcoz i had called to voltas customer care alot for my problem of water cooler yet not solved but the response was same (Sir abi hojayga, within 24 working hours me).. Bhai, 72 hrs. Se b zyada hogya hai abi tk koi nh aya.. The water cooler is plotted in the hospital for patients and the thirsty ones. But still no response from you. This is how you deal with the customers? I am not satisfied and very angry with your services.

I purchased voltas 1.5 t ac 2 star on 11 may 2015 and on 9th of may 2016 i raised a request for my free service... The complaint number was.[protected]. I was also given the technicians number and he assured that the next day engg would come... Nobody came and i got the msg on 11th of may'16 that my complaint was cancelled as the phone number provided was invalid. I again raised the request on 11th with complaint number no..[protected]. I got the message that the engg has been assigned... By evening i got the msg that the complaint has been resolved and rs 100 as fee has been collected. The irony was that nobody paid the visit and it was so irritating to note that you people resorted to telling lies to hide your incompetence. I was deprived of my right of free service and if you people cant provide free service then dont promise... Just beg... You are third rate cheaters and i wont recommend voltas to anyone among my known

We alrdy done complain through phone and through mail no reply us or contact us reagrding our complaint.we are not at all happy with your services and youriservuces are too poor and not properly coordinated.your company promise us to solve our complaint in 24 hours but no one contact us till 1200 hours, ..means more then a month .Our main problem is a leakage in cooling coil everyone use to come and tell us that there is a leakage and they repair and then go and commit us that next time shure we will change it next time but no one come us too for a single repair .you services are terrible...poor... we buy i0this ac past three year and we complaint it for 300 times so it means that how bad product u are preparing . So kindly plas solve our problem on urgent basis otherwise I need to go and give my complain and bad behaviour from your company regarding your services to the consumer court because I am badly fedup from you all .please solve my complain as soon as possible.

Our previous complaints no.

13/05/2016 request no. [protected]

Adv. Pushpa Rathore
[protected]

The drag wheels provided for the air cooler became uneven and while moving they are detaching from the cooler base. I tried to place them back in the slots, but in still position cooler is leaning sideward. When I try to move it, wheels are again detaching, if I want to use it, I need to remove wheels and have the cooler in the desired position and fill water, I can not move it away.

I have logged a compliant (No # - [protected]). Date/time - 12th April, 2016(Thursday). 9:00 AM
As per the customer care representative, the technician will pay a visit with in 24 working hours, but till now there is no update on this.

I have brought this product in the first week of March, and it is not even two months, but the product is causing issue.

Despite of other brands like Kenstar, Bajaj, Usha, I shouldn't selected Voltas, due to less or minimal irresponsible customer support during the warranty period.

I have purchase and voltas ac 1.5 ton on 24th april 2015,
1st problem the installation mechanic from distributor has come at 10;30 pm after installation the ac was making noise, when reported the same he told the noise will go gradually which was believed, now ultimately on 5th of may ac has stooped cooling, for the same complain has be filed to voltas( complain no [protected]) and distributor but action has been done from both the party.
i have purchased the ac from BANSAL ELECTROVISION PVT LTD INVOICE NO F1120 DATED 19TH APRIL2015

this is turning to be a serious issue for me as since last 1 year my voltas ac has gone through many problems,
now i have made a complain to customer care for not cooling again and water from indoor unit,
one year back the same problem occured and your team has changed the outdoor unit,
now again the same problem and your team visited my place stating the gas leakage and asking for 2200rs +400 rs

please make me understand how it is possible from the company like you to 1 year old ac has 3 time gas leakage,
apart of that the cooling of the ac is not as good as other ac,
i am also putting this case to consumer foram for better action on the same,
i strongly belive either bansal ELECTROVISION PVT LTD INVOICE NO F1120 DATED 19TH APRIL2015
has given me a defective product or its VOLTAS common problem
kindly look into the matter and revert

Hi this is Meet oza.

I have registered a complaint regarding my A/C not working on 26/04/2016 than service person came on my place on 27/04/2016 and he found some prob in power connection and T.C.B. so he took that parts with him and told that it will done within 3-4 days.
Today it completes 18 days than too no body have perfect answer that when it will get repair...
Totally third class service...
And even no response found from their manager Mr. R.K.Gupta after calling him 10 times...
Worst service...

I purchased the AC on 15 Oct 2015, Used 4 times. during my vacation i found it is not cooling, so made complaint and the technician came, repaired, worked 1 day and i left back to Gulf, Now the AC is not cooling, we called many times the service and the technician, but no response. We have purchased this product and now facing problem... at my house only ladies and they are help less. Really hectic problem... 80 Years old mom and wife... and it is too hot... AC is not working...

Please help me how to solve this issue. Just need to work the AC

This complaint is with regards to Voltas air cooler purchased from "Best Price" jammu.The Product is not working and the vendor is threatening for raising the complaints along with calling me at very odd hours and then closing the complaints with a reason that customer not responding.

attached are the receipts and product specifications.
never expected this from a most trusted brand like TATA,

my number [protected]

I have purchase a voltus ac and a voltus stabilizer 4kva 130v to 280 v (Rs. 3800) from cold point (Voltus sales & service dealer, midnapore) on 14-jun-2014. The stabilizer had 1 year warranty. 3 months ago it got disturbed (Can't stabilize voltage & input/output display is not showing). I went to the service center (Cold point). Bt they refused to repair it. Even for the free services of my ac also they could not send the technician timely. As a potential customer this is a serious complain against cold point about their services. Please take action to do the justice with customers.

I have purchased a Voltas all star AC on 20th Apr 2016 (Which got delivered to be on 22nd Apr by dealer) and it has shown issues from day 1.

on 24th night it stopped working completely and i have complained about it to Voltas on 26th after completely verifying that AC is not

working at all now. From 26th Apr to this date i am still suffering and there is no solution to my issue. Complaint no with Voltas is [protected] which is still pending.

There were multiple visits from technicians and they were usually not even aware what was the issue earlier guys identified, which shows the

kind of incompetence the technicians were having.

From last 2 weeks continuously following up with both customer care (Who are clueless and keep reading the status for me), asked them to

have it escalated twice (Which i know they have not done at all). There is nothing mentioned for grievance redressal on site and no one

replies on emails after first reply.

Still wondering how to recover from the biggest mistake of my life to purchase any product from pathetic company Voltas and how to deal with

there pathetic customer care service.

Please help if you can.

Thanks
Amit

Dear Sir,

we purchased an Voltas AC Split from Patiala from Coolways Agencies and we start the Ac in this moth, but the AC is defected and its automatically cut off after running 4-5 mins only, we have lodged our complaint to Agency but they provided Customer care no [protected] to us, a mechanic Raman Goyal from Patiala send his persons to repair, and the checked the AC and told that its okay, we checked but it runs only for 5 mins again, We again Lodged Complaint and Again this Mechanic send his persons, they open the mouth and get the spare parts and said they can provide new parts only after 2 days, we gain suffered in High Summer, they installed the part and said now its okay, but when again we checked it runs only for 4 mins, we contacted the same mechanic as he installed the part at late evening, he said plz again give complaint but AC mechanic didn't come till 3 PM.Now its our request that we purchased Brand New AC from Voltas and this AC is defected, kindly provide us New AC as we are bearing high inconvenience in the moth of extreme summer.
S.NO 4511697H15F[protected]A15E001682

With Regards
Kulwant Singh

Dear Sir / Madam,

Greetings!!

In light of the above, I would like to bring to your notice the reluctance of your team against our complaint.

Mr. Sudhakar is the Manager in the Palakkad branch in Kerala in Voltas Ltd, his mob # is [protected]. Complaint # is [protected] dtd 10th May 2016.
Dealer "Melco the Electrical and Home World" Ottapalam, Kerala.
In spite of many calls to the customer service centre, Mr. Sudhakar & also the dealer, they refuse to attend to the issue.

The unit is not working in just a month;s time.

This unit was purchased on

We want the unit to be replaced immediately.

Jeffrey JD
Mob:[protected]

I recently (18 apr 16 ) purchase a split 1.5 ton ac which is not working properly and against it i complaint to customer care on date 7 may 16 for the same they assure that 48 hrs your complaint will be attend and rectify but till date( 13 may 16 they will close my complaint without attend the my place. now they told same thing with new complaint no.
07 may 16 Complaint No. [protected]
aurthorised person for service- Pooja Electronics bijnor
contact [protected]

13 may 16 they closed my complaint automectically and when i call they generate new complaint no. [protected]


what a services given by voltas never suggest anyone to buy such a low service company.


rakesh