Voltas Complaints & Reviews

Hi this is Meet oza.

I have registered a complaint regarding my A/C not working on 26/04/2016 than service person came on my place on 27/04/2016 and he found some prob in power connection and T.C.B. so he took that parts with him and told that it will done within 3-4 days.
Today it completes 18 days than too no body have perfect answer that when it will get repair...
Totally third class service...
And even no response found from their manager Mr. R.K.Gupta after calling him 10 times...
Worst service...

I purchased the AC on 15 Oct 2015, Used 4 times. during my vacation i found it is not cooling, so made complaint and the technician came, repaired, worked 1 day and i left back to Gulf, Now the AC is not cooling, we called many times the service and the technician, but no response. We have purchased this product and now facing problem... at my house only ladies and they are help less. Really hectic problem... 80 Years old mom and wife... and it is too hot... AC is not working...

Please help me how to solve this issue. Just need to work the AC

This complaint is with regards to Voltas air cooler purchased from "Best Price" jammu.The Product is not working and the vendor is threatening for raising the complaints along with calling me at very odd hours and then closing the complaints with a reason that customer not responding.

attached are the receipts and product specifications.
never expected this from a most trusted brand like TATA,

my number [protected]

I have purchase a voltus ac and a voltus stabilizer 4kva 130v to 280 v (Rs. 3800) from cold point (Voltus sales & service dealer, midnapore) on 14-jun-2014. The stabilizer had 1 year warranty. 3 months ago it got disturbed (Can't stabilize voltage & input/output display is not showing). I went to the service center (Cold point). Bt they refused to repair it. Even for the free services of my ac also they could not send the technician timely. As a potential customer this is a serious complain against cold point about their services. Please take action to do the justice with customers.

I have purchased a Voltas all star AC on 20th Apr 2016 (Which got delivered to be on 22nd Apr by dealer) and it has shown issues from day 1.

on 24th night it stopped working completely and i have complained about it to Voltas on 26th after completely verifying that AC is not

working at all now. From 26th Apr to this date i am still suffering and there is no solution to my issue. Complaint no with Voltas is [protected] which is still pending.

There were multiple visits from technicians and they were usually not even aware what was the issue earlier guys identified, which shows the

kind of incompetence the technicians were having.

From last 2 weeks continuously following up with both customer care (Who are clueless and keep reading the status for me), asked them to

have it escalated twice (Which i know they have not done at all). There is nothing mentioned for grievance redressal on site and no one

replies on emails after first reply.

Still wondering how to recover from the biggest mistake of my life to purchase any product from pathetic company Voltas and how to deal with

there pathetic customer care service.

Please help if you can.

Thanks
Amit

Dear Sir,

we purchased an Voltas AC Split from Patiala from Coolways Agencies and we start the Ac in this moth, but the AC is defected and its automatically cut off after running 4-5 mins only, we have lodged our complaint to Agency but they provided Customer care no [protected] to us, a mechanic Raman Goyal from Patiala send his persons to repair, and the checked the AC and told that its okay, we checked but it runs only for 5 mins again, We again Lodged Complaint and Again this Mechanic send his persons, they open the mouth and get the spare parts and said they can provide new parts only after 2 days, we gain suffered in High Summer, they installed the part and said now its okay, but when again we checked it runs only for 4 mins, we contacted the same mechanic as he installed the part at late evening, he said plz again give complaint but AC mechanic didn't come till 3 PM.Now its our request that we purchased Brand New AC from Voltas and this AC is defected, kindly provide us New AC as we are bearing high inconvenience in the moth of extreme summer.
S.NO 4511697H15F[protected]A15E001682

With Regards
Kulwant Singh

Dear Sir / Madam,

Greetings!!

In light of the above, I would like to bring to your notice the reluctance of your team against our complaint.

Mr. Sudhakar is the Manager in the Palakkad branch in Kerala in Voltas Ltd, his mob # is [protected]. Complaint # is [protected] dtd 10th May 2016.
Dealer "Melco the Electrical and Home World" Ottapalam, Kerala.
In spite of many calls to the customer service centre, Mr. Sudhakar & also the dealer, they refuse to attend to the issue.

The unit is not working in just a month;s time.

This unit was purchased on

We want the unit to be replaced immediately.

Jeffrey JD
Mob:[protected]

I recently (18 apr 16 ) purchase a split 1.5 ton ac which is not working properly and against it i complaint to customer care on date 7 may 16 for the same they assure that 48 hrs your complaint will be attend and rectify but till date( 13 may 16 they will close my complaint without attend the my place. now they told same thing with new complaint no.
07 may 16 Complaint No. [protected]
aurthorised person for service- Pooja Electronics bijnor
contact [protected]

13 may 16 they closed my complaint automectically and when i call they generate new complaint no. [protected]


what a services given by voltas never suggest anyone to buy such a low service company.


rakesh

I had complained voltas regarding cooling and sound problem of ac.. I had complained on 22 nd april and today it's 13 the may but still my complain has not been solved.. Out of 4 complains 1 time the technical person visited and collected the fees and told me i will fix problem and visin after 2 days.. Today it's more than 15 days still technical person has not visited... I tired of complaints in voltas no response thy close complain without visit.. I have the docket no. Ids in the photo attached pl check thanks keayur garach

I would like to inform you that i purchased voltas split air conditioner, from pawar sales. Vadodara on 6th august 2015. I was very excited to have my first ac and started dreaming of comfort. But……i forgot to do survey market for after sales support of tata voltas.

My story starts now……

1st experience: cooling lost all of sudden on[protected]th days of installation)
2nd experience: every 15 days cooling lost and i kept on contacting my showroom owner (Pawar sales) and tata voltas company service engineer to get the resolution of cooling related problems. This happened more than 10 times and i got frustrated from the response and the product of the tata (A brand name in universe) during this pathetic time period i never felt the comfort of ac even if i owned it and spent money for that.
Since 22nd april 2016 tata voltas service engineer and mr. Aakash-[protected] (Senior manager vadodara) and technician mr. Aabid - [protected] took away my ac unit and they committed to return it within a week time with permanent solution. But till date i did not get any kind of positive response from tata voltas team and every time i keep on calling to know mu update of ac. They are making false commitment and they even do not know that when the part will be replace and the ac will start working.

It is my humble request to you all customer care team to look into this matter and resolve this issue in high priority. Since first day of purchase this ac, i got annoyed and now it is difficult to trust anymore. It’s almost a year and now the warranty is also going to be lapsed.

Sorry to say, i am highly disappointed with your after sales services. Being a tata brand i never expected such kind of behavior from your side. My details are as under.

Name: arvindsinh ratansinh rahevar
Address: 1007, sharadnagar co. Op. Housing society.
Vadodara.
Mobile: [protected]

I contacted voltas customer care for ac installation on 30-april-2016. Through sms i received the above mentioned request number. Now it is may 11. I was promised that the service person will contact me within 24 hours. Till now dead silence. Almost summer is over, hats off to voltas for their excellent, unprecedented customer care. I will never ever purchase voltas in my entire life time. Tata cars are known for its inferior quality and so the tata voltas. Never purchase any of the tata products. I even stopped buying tata salt.
Because the brand tata is cheapest brand making fool of the customers in the entire world. After all indians are always indians..

The complaint which is registered with you since last year has not been resolved. I am very disappointed with your service and product. Its been one year your excutive came checked and made a report of gas issue whats the point of buying a new air conditioner

Today i am regretting that the day when I bought this voltas split ac the shop executive has told me that go with samsung ac but it was my bad luck.

The summers has not yet started and today switched on the ac that may be it will give some cool air but in this weather the ac is giving normal fan air.

Its been almost 9-10 months i am complaining for this issue, now i will go legal aggressively.

I bought Voltas 1 Ton split a/c on 07th Nov 2015 from 'Friend's Electronics' Store Thane (Invoice No. 21028).
In last 6 months it has broken down thrice with recurring problem of Gas leakage. Twice the company technician came, did some welding and filled the gas, but after few days same problem would recur. Now my a/c is not working for last 15 days, when I need it the most.

Twice I complained to Voltas Service centre and they rejected the complaint giving following reason both the times
"Your request no [protected] has been cancelled. Reason Job done by Third party"
"Your request no [protected] has been cancelled. Reason Job done by Third party"

I'm not sure which Third party they are talking about. For all the complaints I have registered via Voltas Service Centre itself. Also the service centre is very pathetic in terms of customer support and grievance redressal. They don't provide proper reasoning and the time at which the technician is expected to visit.

Kindly send across company technician to check the a/c. I'm fed up with how big company like Voltas treats its customer and the support provided by the company's third party contractors

We purchased a voltas window AC from Amazon 2 weeks ago. There was a problem with the AC and we called Amazon. They informed us that the service executive from Voltas will have to check the piece and certify that it is faulty so that Amazon can replace. We lodged a complaint with the service center and the person visited and checked the AC. He said there is a problem but will need to observe for a week more. Now since more than a week we are registering complaint with their service center. at the end of the day we get a message that 'our complaint has been cancelled since it was resolved on the phone" This non sense has been going on and the escalation number mentioned on their website of one Mr Ravindra Phadke is always switched off. Amazon cannot do anything till these guys don't address the issue.

I purchased an a/c. (1 ton capacity) during march 2013 from andal stores, ambasamudram, tirunelveli district, tamilnadu. It does not work - cool air is not produced - works like a fan. Complaint booked to voltas service centre, tirunelveli, tamilnadu on 25th april 2016 itself. My request no. Registered by them is [protected]. Even though i contact them through cellphone every day for the past 14 days, they respond that it would be attended immediately. But no response. I am 67 years old and i have diabetes & high bp. I don't expect such a treatment shown to a client. I think you would forget them as soon as they pay cash and get the equipment. Request your intervention

I bought voltas ac on Saturday, I called customer care and asked for Coimbatore customer care number, they gave number. after calling several times they Said, installation process will be completed within Tuesday, I have taken leave and waiting still now, no one came here. If I call repeatedly they are saying don't disturb us. What is the solution ?

Hi, I called up several times on toll free number and Hyderabad service center but no use and no one attended to my complaint. Constant answer i am getting from the customer care team and local service center is we will attempt to day or tomorrow, but no use. Up till today i was stent more than 5k, but issue still exists.

Here are my complaint details through mail also...

Voltas
Apr 25

to me
Dear Sir/Madam,

We regret for the inconvenience caused to you.
It’s our endeavor to assist customers in best possible way always. We have forwarded your concern to the relevant team and same will be addressed at the earliest.

Appreciate your patience and support in this regards.

Regards,
Monali
Voltas Team

Please feel free to call us on[protected],[protected] or SMS to 56677.

From: Subramanyam Reddy [mailto:[protected]@gmail.com]
Sent: 24 April 2016 12:01
To: Voltas; Voltas
Subject: Complaint::

Details

Name: Subramanyam Reddy
City: Hyderabad
Type of feedback:
Your Feedback: Recently out door unit fan blade and motor replaced, but still its not working properly. Fan stops running after 5-10 mins of AC starts working. These are my recent service request nos --[protected], [protected] and [protected]. First one is for replacing fan motor, next one is for replacing fan blade and 3rd one is recent request. still not yet attended. Can you please fix the issue asap.
Contact No: [protected]
E-Mail Address: [protected]@gmail.com

Hello, i called on the customer service number for our free service of my 5 star split a/c, and the swing motor of my a/c is broken. The technician came and he collected the broken part and wriiten on slip "call attended, swing motor broken and collect for voltas", it was supposed to be fixed withing 3 days as the technician and the customer care guy told me. But it didn't happen, then i again called them and they registered a complain number, but still ddin't do anything about this. Then i tried going to the local authorized voltas customer care at there they told me to continue using the broken a/c as they are not going to help us, now please tell me what should i do now. Thankyou.

My split ac is not working and i had requested for ac services in the voltas customer care on 08/05/2016. The customer care had taken my request and arranged a technician for the services but the technician altaf had called me on 09/05/2016 around 10:30 am ist and said he will not be able to come as per the customer timing and if required i can complain against them and they do not care it doesnt make them a difference and will come only as per his convenience. I had called up customer care multiple time for a different technician but the customer care is not ready to take calls and is giving false information.

Hi,

I have requested for voltas 1.5ton 5star 185jy AC installation at my hometown nellore. The installation person visited my place kept a hole and joined the wires and left the place without testing for 2mins and without any demo. When my parents asked the same, they said they were supposed to connect the wires and leave the place. It is not their job to test and explain the remote control options. They were very busy in installation. If you (Voltas) don't have the time to support your product, please stop the manufacturing of your product and dont cheat people like us in the name of support. Very worst customer care and installation support. I would request people sincerely to not buy from voltas.

Thanks,
Sudheer.