Voltas Complaints & Reviews

I have installed Voltas A/c in month of January 2016, when i started to use a/c after few days the water from outdoor unit started to drip from the lintel of 1st floor which made dripping noise and pooled water on the ground. Then i called the technician who had installed the a/c to fix this issue he said he was busy he will come the next day, again when i called next day he said he was still busy this
went on for one month, so on May 2nd, 2016 i wrote a complaint to Voltas (Complaint Number : [protected]) requesting to send any other technician since current technician we called was always busy. The next day (May 3rd, 2016) i got a call saying from voltas saying they will send on May 4th, 2016 by 5PM. I had some urgent work but I delayed my plans and stayed home since Voltas Technician will come fix the issue. But no one called or came May 4th, 2016 so the next day i called back the person who had told he will send technician May 4th, 2016 by 5PM. It was received by a lady so i mentioned the problem, she said it was her superior who had called and has not arrived to office so i called again after 2 hours she picked the call again and said he has still not come to office and now she saying the same bull reply the technician was giving, all the technician were busy so it may take upto 2 days. After 2 days also no one called so i complained to voltas again and from that day on I have regularly called Voltas Technical Support telling the problem over and over again and all they say is I am sorry for the inconveniences, I understand your problem, my issue is marked as high priority and we will send a technician as soon as possible and they even gave a number of Repair Services name Cool World. After calling for week and half of regular calling to Voltas Technical Support regularly and after mentioning that if they are not interested in fixing the issue they can take the A/c back and pay me back my money then they forwarded my call to their superior and he called that Cool World technicians and told me that they will be coming by that day itself by 4PM so i asked him what assurance he can give that they will come so he told he will call back around 4:30 PM or 5:00 PM asking for feedback of the service. It was 5PM no one came and what I am disappointed the most is not the superior in Voltas has also not bothered to callback asking whether the technician has arrived or not. I myself called the Cool World ([protected]) and lady received the call and said that the technicians are busy and they are already in other location. So she assured she will send them by next day morning, no one came till after noon so i called them back this time a man with bad attitude received the call when i was telling him the issue he was received the call from another person when he was speaking to me. He was speaking like he didn't care what i was saying and he told he will send a technician by that day no one came. Recently after a week I get a call from saying
he was Voltas Technician and wanted to know my address actually and I asked where he is exactly he was roughly 10-15 kms from my house so he said he will be there in few mins, I was out at that time so I immediately rushed to my house leaving my work half done. But there was no call and no one came. I am deeply disappointed with Voltas which is a renowned company giving such a pathetic service and hiring third rate technicians who don't even have manners to speak. All I wanted was to
fix a leakage issue and didn't expect such a pathetic issue from Voltas, if you are still not bothered take your product back and pay me back my money.

I bought this AC in May 2015 and from March this year onwards, it started pouring water inside the room which no other AC did in my experience. The technician came and did some cleaning and went. No use, the same problem started one month later. Now the one year warranty is over and I am not sure if the company will take any responsibility to own this problem and solve it.

Need an immediate help from Voltas to rectify this problem

Hi All,

I have bought new TATA voltas AC in June 2014, since 2014 I didn't used that much and I have not utilized the free service, final I call customer care they sent service person on last june 15, they did something in just 15 mins in my AC and went out. and asked my sign for Free service. after that I am not use my AC, maximum I used 2 or 3 months 2016 feb to may, now cooling totally down. just I checked with near by service centre they said GAS fully leaked. and they asked 1800 rs for GAS filling & service charges. I am totally disappointed on Voltas reputation and guarantee. I don't what i have to do ? Finally i got frustrated about Voltas.

Hello, i am banas steel industries from ahmedabad & i have a voltas vertis gold 1.5 ton ac. I had a complain from few months for cooling as i kept my ac at 16 degree temp. & it cools like 29 degree temperature. So, i registerd a complaint on in voltas ac from toll free number on 19-may-2016 vide my request number is [protected]. I received a call from the service engineer a day after tomorrow. & the service engineer as told that there might be some ampere voltage problem so he opened the outdoor unit. Now i am trying to call that service engineer to contact whether he will come or not but the service center representative also not receiving the call to reply.
Very poor service from voltas.

Hope this complaint works.

Sir,
I have purchased voltas 1.5 tons ac on april 7 since then it has hardly worked for 7 days with repeated gas leakege. Company as well as dealer are just toying me around with no solution of my problem till now. I spent 35000 ii this but i have not used or m not benefitted and company and dealers are just ignoring my plea. Sir kindly look into the matter and help mw solve my problem
Thank you

I purchased a air cooler on mar 16.Its wheels are not working properly .I raised a complain of requst no-[protected] on 18 apr 16.Techanican visited once to rectify my problem.After i called to techanican so many times he is not lifting my call.I informed this matter to voltas custmor no.they telling me it takes two days which is not resolved yet.
So i request to solve my issue as earliest possible.

Our voltas ac purchased at khosla electronics (Syed amir ali avenue), model number 1.5t voltas s/ac 183 lya is not working (Totally dead) since past 4 days. We have lodged a complaint for this and the complaint number is : [protected].

After 5 days a technician has visited the place and confirmed compressor is down and they will replace it. Already 3 days passed and there is no reply from voltas. Pathetic service.

We went by tata's brand reputation and now it seems all went in vein.

Please arrange a compressor on urgent basis. Please remember its a religious place and needs to fixed immediately.

Location for the ac is :
Mozib (Manager)
Khaspur khanka sharif (Augapur)
Khashpur, north 24 pgs
Pin 743424
Mobile number : [protected]/[protected]
Alternate mobile number: [protected]

Please fix it at the earliest possible time.

Thanks in advance and looking forward to hearing from you.

We had bought Tata voltas cooler this month...and we have found that there is problem in the water sensor so we have contacted the customer care and they have replied that they will send technician the next day, the technician attened our call and he said that the water sensor has to be replaced and he promised to bring it in 2 days, we have waited for 1 week and the problem has not been rectified...so please look into this matter and solve the problem as soon as possible.

I purchase one tone ac which was installed on 10.09.15. at the time of installation fault found that gas is leaked. on numerous complaint outer portion of ac was replaced. Now kindly refer to my complaint no [protected] your technician name vinay found same gas leakage fault. Such reputed company such like TATA is being supplied Manufacturing defects AC to the customer. I request you to please change my complete set of AC with the non faulty AC

thanks

Dear team,

Please note, after purchasing of AC from one of retail shop ( great Eastern) I found very poor service from your vendor. Even they are charging RS 2000 from my father without providing any bill of the same. Please note it is clearly mentioned in my purchase bill that the installation fees is totally free then also your vendor collected RS 2000 from my father without any bill. Even they did not complete the job on proper manner. I called in customer care twice but resolution is yet to get from your end. I am really disappointed about your services.
Sunoy Mukherjee
[protected]

In spite of repeated requests and phone, the mechanic stationed at Bhawanipatna did not turn up for repair of one AC(Voltas) of office of the CDVO, Kalahandi, Bhawanipatna.The mechanic sri Ramakant Naik at Bhawanipatna suggested to lodge complain in toll free no:[protected].But failed to connect in this no. as it does not work. Hence, i have no other way to lodge a complain on line today/

Dr.Kailas Nath Patra, CDVO, Kalahandi . e.mail:[protected]@gmail.com
At:Purunapada Po:Bhawanipatna(near DSP Vigilance office & collector"s residence) dist:Kalahandi state:odisha phone:[protected].

I, s. Jagjeet singh had purchased voltas air cooler on 27th february 2016 from bajaj electronics showroom in hyderabad. After a month o[censored]sage, the air cooler started giving trouble. Some of them are mentioned blow:

1. The wheels got disjointed due to the load of even 20 litres of water and started getting imbalanced.
2. The water from the pump motor started sprinkling on the fan blades and the air cooler got shorted and the complete body earthing started.

Now the cooler is not at all in the position of being used due to the fear of being short circuiting.

I have given numerous complaints to the voltas customer care on [protected] for resolving the issue, but my complaints fell on deaf ears.
Every time i raised a complaint, the customer care representative would assure me of sending their technician, but none would visit for resolving the issue.

Last time i called the customer care representative, the complaint no was mentioned as [protected] dated 18.04.2016, which is still unresolved.

I request the concerned #voltas authorities to look into the matter and resolve my problem.

Regards,

S. Jagjeet singh

We bought a window AC 1.5 ton 185DY-5 star from M/s Ekai Electricals vide invoice no 1263 on 3.5.2014. The Air conditioner is making noise and not cooling. We tried contacting your toll free number and service centre number as well. Please attend to my request on urgent basis and provide the complaint number as well.

Regards
B D Bhagat
[protected]

Dear sir,

I have brought a voltas window 1.5 ton window ac on 7th may from electronics desire. The ac was delivered the same day and was installed as well. So far so good.

Inline image 1
Retail invoice

When we started using it, we found out some unusual noise and a complaint was registered on 15th may via complaint no [protected]. This complaint was followed up in due course on 16th may the next day and a message to that effect received. After that there are continuous follow-up for the next 3 days. All of a sudden the complaint no changes to a different one; i. E. [protected] on 19th. Below screen grabs are illustrative of the sequence of events.

Inline image 2
Acknowledgement first complaint on 15th may

Inline image 3
Acknowledgement of follow-up
On 16th may

Inline image 4new complaint registration 19th may

Now the fun begins. A gentleman shows up on 20th at my place and wanted to check. Half way through the work he wanted to see the purchase invoice. It was shown to him. Once he sees the invoice, he suddenly stopped working. Bundled the ac to the chamber and told that he is not supposed to do this servicing as this has been brought from ‘electronic desire’. I need to call the retailer and get this done.

Till date i have wasted 5 days of my time talking to voltas call center and at the end of the day this is what happens.

The fun continues…..

I called up the call center again and they give me a number to talk to and get this done. This number is from m/s snow cool and is [protected]. I called up and talk to the gentleman. He gave me a patient listening and told me that as you have purchased from ‘electronics desire’, we are not supposed to service this. You please talk to the area sales manager of voltas, mr. Bhavesh, [protected].

Aha, this is becoming interesting…..

I talked to bhavesh. He again was very patient in listening to my complaint and putting me on the hold he also did the rca, when he finally came back he was with a mr. Dharmendra from ‘electronics desire’. Bhavesh explained him the issue and requested him to send a technician on priority the next day; i. E. 21st may 2016. And, he also told me to get in touch with him in case of any trouble. Now that was 2 days back and i am still waiting for the technician to show up. I dropped a message to mr. Bhavesh updating him with the no-show in-spite of his assurances and initiative. But, when a company has screwed up in its policy of appointing sales and service network what a asm will do despite of the best of intentions.

Inline image 5call record of communication with voltas call center, m/s snow cool and voltas asm mr. Bhavesh

Inline image 6
Message to voltas asm, mr. Bhavesh on 22nd may

The fun does not end here……….
As soon as i send message to mr. Bhavesh, within a few minutes i got a message intimating me that the original complaint no: [protected] is now stand cancelled and the reason is ‘customer not responding’. Now only voltas and some working there can only believe that a customer who has been following up from call center to the local service center to the area sales manager is hardly effort not to respond. But as this is a one way communication and frankly we as poor customers do not have any way to explain our position, we have to admit it.

Inline image 7

So, now after 1 week of following up with all and sundry for a simple complaint i did not respond when the privileged souls of voltas and their service technicians descended on my home.

The fun continues……………………

Chinmoy

We brought a voltas split ac, from shopclues he delivered on 3rd of this month, on 4th of this month instlled at our home it got a problem not getting cooling, i have complined to customer care about this after a week technician came to us, thsy said somepart damaged that is fan, he said that we will replace within 48 hours, but 20 days completed not replaced the part, while calling to area sales manger he said tomarrow we will replace, but days completed he is not lifiting our call, this is very embarrassing to us, worst service, please take action against this

We bought voltas 1.5 ton 183v iy 3 star inverter split air conditioner on 21 april from snapdeal.

Waited for the installation from voltas.
Voltas people delayed the installation for more than 20 days.
And then after a month when we installed it through third party services.

It worked for 8 hours and then ac stopped working.
Visiting voltas agents first diagnose coolant gas issues and asks us to pay for gas refill of a brand new ac.
On second visit they detect pcb defect issues. Now they say us to wait for another week untill they get a new pcb.

Now its 10 days, no call back from voltas.
When we called back voltas they say that since ac is bought online, they can't do anything and to contact snapdeal.

So basically warranty and guarantee is just on paper for voltas.

Hi,
I has bought this voltas ac 1.5ton whose compressor burnt and is under warranty. After repeated complaints someone from voltas service center : k-enterprises came and took the outdoor unit. Its 20 days (03.05.2016) almost we have been waiting and repeatedly calling this service centre but they say they have not yet received the compressor from the voltas so cannot do anything about it. They have even taken rs 400/= as their visiting charges. I would want a strict action on this co. So that i am able to live in this scorching heat of delhi if they replace it asap. Such co's take us for granted and think everything is possible in india.
Hope a fast action is taken on this co. So i dont suffer any more.

My name is ton and i happen ti sue to air conditioners from voltas. To my absolute disappointment, i have realised that i should have opted a different product.

1) one of my ac’s had some problems and we called voltas on 9th april 2016 and the complaint number given to me was [protected]. A technician from one of voltas’ authorised centre (Better air conditioner, budhella market, vikaspuri, new delhi -18) came on 10th april, gave an estimate, took inr 1350 as advance and said he will visit the next day as he did not have the necessary equipment to fix it.
The next day, no one turned up. When we called the number on the receipt, the lady who attended the called said we had cancelled the service request. My first question is - how to you cancel a service request by paying advance?
Anyway, we finally got them to turn up on the fourth day after much hassles. The technician (Azim) supposedly fixed all the issues and changed some parts as well and gave me a bill of approximately inr 5000 with a 3 month service warranty.

2) after one month. The ac gave us the same problem and we called voltas (Complaint number - [protected]). Some technicians turned up from a different service centre and they said since this is in warranty, we should call better air conditioner, budhella market, vikaspuri, new delhi -18. They co-ordinated and the latter send a technician (Istiyaq). After trying to figure out what the issue was, he said he will fix the pressure of both the units and come back on 19th to ascertain the issue and fix in thereafter. We have been trying to reach them since then and today, when we finally got in touch with them, they gave one excuse or the other (Send us the bill photocopy, who was the tea etc by a supervisor named vinay)

3) after all this nonsense, we finally thought we should take this up with voltas customer care and when we called and asked for a manager, the first rep (Samreen) simply disconnected the phone. The second time, santosha transferred the call to a supervisor called dinesh who didn’t even acknowledge to our issues and exhibited a very laid-back attitude and upon hearing our frustrating experience with voltas, he simply hung up the phone. A customer service supervisor disconnecting a call after the consumer has gone through such an experience with the company? Thats so strange, and uncomfortable.
My issue still has not been fixed yet and i am disappointed. I should not have trusted the service level and should have opted for an international brand. More than 50 calls to get one issue fixed? Thats as bad as it can get. As i regret my decision, i would have to exchange both these ac’s for another brand.
I am wondering if there is anyone in voltas who listens to consumers as i write this mail.

Sincerely,
Ton
Dwarka, new delhi

I called so many time to ur costumer help line but as u guys show that u guys dnt have time for all the costumers if not, u gusy also could call us back .we didnt beg voltas products but we bought it ..and this shows that ppl have faith in ur company the point is my window AC cool onlu for few minutes and again throw heats only its never used to be earlier.. I am expecting a intelligent Mechanic to solve this prob.i called a local Mechanic before 2 days he told that its votage prob but i dmt think so because neighbour also has same AC but that dnt have such prob .so over all something wrong with the AC only .plz send some one very good that i bought this AC om 14-7-14 from haryana Gurgaon my cell num is [protected] i am living in Jaipur in pratap nagar .

Hi sir..
My self Dr. Pravin Gojiya from Bhavnagar Gujarat..
Purchased voltas personal cooler 15L VB- P15M... 4810009B15K000205..
On 13/05/2016.. Which was not working at the very first start.. Its pump is not working and made horrible noices.. It was faulty purchase from local dealer.. And then i register the complain to voltas care as suggested from dealer on 16/05/16 as they told it will be resolve in 24 hours.. And there was no any communication from voltas regarding the issue till 21/05/16.. Local suggested technicians argued that they are busy in another customer calls.. Now what can i do now.. How any one can expect such miserable product as well as service...
I really disappointed from the faulty product from voltas..
Do i really in position suggest any one about tata voltas product ever again...
I think i could think this before buying voltas product.. Rather to suggest people to purchase symphony, kenstar, bajaj...etc..
Just think.. This is not very wise to disappoint the costomer which is already socially sound.. I am a govt. Doctor and it will not at all good for you when i will start defaming or making people aware of such garbage from the voltas...
Think twice.. I am really hopeless but not at all help less...
Dr. Pravin
[protected]
[protected]