Voltas Complaints & Reviews

Hi,

Wtf! Whats wrong with voltas? I have called several times and every time they will say "engineer will come and fix the issue" but unfortunately that dint happen till now.

We have bought the new voltas 122cy 1 ton 2 star split ac, it worked fine for first 1 week, later its not working. We are hardly getting air from it. We are located in koramangala 1st block. Called to voltas customer care and reported this issue several times. But voltas have not responded till now. The customer service is worst ever seen.

Now we having first hand experience of the one of
Worst possible split acs in indian market the compressor of voltas ac is
Pathetic. The room is not cooling. I complained to customer
Care a number of times. Every time i call, they renew the complain and say that “technician will visit in 24 hrs”. But even after 5-6 days, there is no
Response from their side. Its really frustrating that even after spending 24000/- on their product, they have such pathetic service to offer.

Very, very poor and third class service by voltas.

One thing is for sure, i am never buying voltas again in my life. And also that never let any dealer persuade you to buy any product.

And i want my money back or replace the product.

Regards,
Suresh b
T r mirajkar, #101/27, ground floor, door no 2
6th main, 13th cross, venkatapura extension,
Koramangala 1st block
Bengaluru - 560034

Ph:[protected]
Mail id: [protected]@gmail.com

V v v v bed experience with Voltas 1 ton ac.
I have purchased two AC ( 1 & 1.5 ton) before 2month but after 10 days of fitting 1 ton ac's motor got damaged(as per voltas repair service person in his FIRST VISIT. after so many followup he changed motor( SOCOND VISIT) . again after two days of second visit ac started tripping my whole house electricity. Again we called service center, person came( THIRD VISIT) and told it is not our prob u call ur electrician. We called electrician, he chked and told prob is not in connection. Problem found in ac unit(earthing wire was not connected properly). Again we called voltas . he came(
FOURTH VISIT)... And now he is saying unit needs to change. Mean Again so many visit and loss of our weekend.

In every visit he has taken 2-3 hrs to find reason .
Why voltas new unit have prob and why thr customer care IS NOT ABLE to find out prob thats why we r facing problems. Its so irritating and frustrating...
Voltas team plz improve ur quality of product and services. Don't make people fool.. Vvvvvvv disappointed with u :(.

I will not recommend voltas to anyone as my experience is not good.plz plz don't go for voltas ac.

Dear sir/madam,

I have purchased a voltas 1ton split ac (Vertis classic) on[protected] and installed accordingly.

The ac machine has been serviced once or twice (As required) annually through your service centre on regular basis.

However, in the year 2015, i have noticed that the upper swing flapper of the indoor unit is not working and i have booked your service by reporting the same. Accordingly...

Sir,

I purchased my voltas silver (1.5 ton) split ac on 22 april 2012.
As my ac was not cooling i called up voltas service center and they sent an engineer who told me that its a gas leakage problem from the ac "condenser" which needs to be replaced.

It was difficult for me to digest how can such a major part of ac can fail that too within just 4 years of purchase.
As the engineer insisted on replacement only, so i trusted him and got it replaced for which he charged me rs8000.

But now after 15 days itself its gas started leaking from the replaced part (Condenser) itself and your engineer says that it does not comes under warranty only gas charging can be claimed for warranty.
I doubt the replacement was being done unnecessarily or may be intentionally to make money
.
Such an unprofessional attitude and customer misguiding service was not accepted by a well renown company like you.
I therefore request you to kindly look into matter and get problem fixed as soon as possible.

I have registered a complain 10 days back . technician came and told that blower motor is not working & will be replaced, next day he came with new motor but the results same ac did not work. Now he he said PCB is faulty & said it will be repaired Since last 5 days i following him and your third party Diamond Technology, initially they were saying PCB gone to Delhi for repairing now they are saying it can not be repaired.

do not what is correct? feeling cheated By voltas service team and trying to find legal portal to register Complain against Voltas

Jitendra Sindhi
[protected]

We registered our complain on 19th may, however, i can see that even after paying an amount of 3600 my ac is not working. The customer care on top of it is real irresponsible, they are just sorry for everything. I asked the customer care executive to send me the feedback survey form which he never sent.

As a customer i dont think u even value a customer after making a sale.

It would be great if you rectify our ac or just take back the unit and give us back the money you owe in form of any service we have availed.

Dear sir,
I wouldike to tell that i have made a complaint regarding my voltas desert cooler VN-D70E in Rs 12800 deted[protected].
After two day of purchase i got some problem in swing option and i complained on customer care no [protected] and a complaint no is [protected].
A technician came and put that swing part out from cooler which is defected and told to come after two days but after that. I have compliant again and again on phone but they didn't take me seriously .
Now i would no option other than to complaint on consumer court.

I m one of the dissatisfied customer of Voltas, and make sure none of my known people go for Voltas.

This is to bring to your kind notice that on 30-Apr-2015, I requested for a.c. servicing, and on 2-May-2015, your engineer came to service, he was so incompetent to do the job despite being told by me. He wanted to do the servicing superficially and leave, when I insisted what is he doing, I have other acs also, of Ogeneral and LG in the same premises and user of acs from the last 30 years. Than some how he did it, but not up to the mark, left with all place dirty with filth all over, sat on the bed and kept his foot on the bed and tieing his shoe laces sitting on the bed. I told him what is he doing ? Are from voltas ? He said give me my fees I will leave, I paid him Rs. 500/- and he left.

Afterward I complained the same to your customer care, sent email also but no body responded. I had to go out for a year and now when I published it on social media, than your customer care or marketing or do not know contacted me twice, one Mr. Ranjan, Mr Sameer, etc.

I have been told by Mr Ranjan that 3rd party who were giving services had been changed.

Today, Mr. Sumit called and said that the same agency Geet Aircon, who are giving services to our area, is still there and are there for many years.

I have given the details to your good self in detailed, and I want action from your end, stern action falling which I will make sure that people in my contacts, RWAs in Lajpat Nagar and others shouldn't go for Voltas at all.

About 10 days back Mr. Chakravorty from voltas called and said it qill not happen in future, and sent the engineer for servicing, but on my utter shock, he also did the same thing, he was first of all came without appointment, and when allowed to do rhe work, he dis the service in 5 minutes, without opening the top cover.

It means they are being trained like that only. It is better you call the local person for service of youe ac but do not call voltas for servicing

I have purchased 2 1.5ton ac voltas.
Jus for regular service (Of which reference msg given below) i had called for servicing, inspite of no problem in both ac.
Dear customer, request no [protected] appointment scheduled for[protected]. For assistance call our helpline [protected] (24x7).
Above msg... For reference.
Person attended, but problem created instead of solving. Complaint again & called ur person on 29th, but nobody bothered to attend.
Voltas has very bad service. Wouldn't recommend anyone to buy voltas. A shameful n disgusting staff. Paid rs 1000, to do servicing, but instead he did such a bad job, that my ac which was working properly, is not working after the service.
Hope someone calls back to solve the problem.
Pls see to it that the person attends asap. (Except that i am out of town from 1st june 3pm to 2nd june 6pm.). Can attend any other time.

Arti hukmichand gala
Interior designer
[protected]

I purchased a split ac of 1.5 tonne on 29th april 2016 and it stopped working on 25th may 2016. I made a complain on 26th may 2016 and the technician came on same day in the evening and checked that the pcb is not working. He said it will take 2 or 3 days for him to come with a new pcb. Today is 31st of may and nobody came until now to fix my ac. I called at the sevice center many times and they said it will be fixed on monday and still there is no response, my business is getting effected with no a. C and as i observed yet voltas service is very bad. I have trust in voltas anymore not even i m sure when will it be fixed.

Hello sir,

This is regarding my complaint dated 20/22.04.2016 which is still unresolved till date.Inspite of my various calls and your engineers visits too, it has still not been resolved.

In the months of february-march, 2016, your scheme to get service @ 50% off, i too get my ac serviced. At that time too, ac was working ok but as your engineers suggested for gas filling and i refused as it not looking like that any gas filling required that too just in 3 years' purchase of ac. However, when i started ac in april, to my surprise it was not cooling. However, i lodged a complaint for it and the ac was taken out from my home on 20.04.2016 for gas filling. But when it was reinstalled at my home on 22.04.2016, it was making too much noise since that date. I called many times but the problem not resolved. However, since last week, it stopped cooling also. Your engineer came and told again gas leakage.

I am so surprised and sorry to see the performance of voltas ac is such bad that it can not work even after purchase of 3 years'. I already paid almost 3000 and now again i can not spent any more as the problem happened in your taking and reinstalling ac. Your service men not able to resolve and even make it more worse as before taking to fill ac gas, there was no leakage etc. Even on their recommendation i paid extra for aluminium quoting.

In view of above facts and circumstances, i humbly request to get my ac rectified at the earliest and do not unnecessary charge and panic. Else, it is better your keep your ac with you.

Regads

Deepa arora
Last request no.[protected]

I brought one AC of voltas from razzle dazzle electronic voltas win a 1 t 123ly(3s) on 25/02/2016 . My AC is not working from very first day, no response from razzle dazzle electronic shop, I called voltas customer service they said no gas in ac need to change ac gas,
This is my second voltas ac similar complaint I faced in my Last ac, they refilled the gas, and still I am getting problem repeatedly, now I again went to shop they said why you have purchased voltas ac this is worst company .
Now I want to change my ac as it is not working from day of purchase. Voltas ac company is worst ac company
Please revert me back asap
Thanks
Lalit
[protected]
Registered mobile no - [protected]
Invoice attached

I have purchased two votas AC . One AC is working good but the other one is having some problem from the first day of installation. I complained to the company but they are making fool of me and they were unable to find fault. My AC is still in warrenty period but now also i am not satisfied with my one AC as air flow is less and no proper cooling. I want to change my AC unit.

I bought an air cooler from Voltas. It gets very hot in Chennai. The air cooler has stopped working within a months time of its purchase. I registered a complaint to get it fixed. The customer care turned a deaf ear and even after repeated calling, I have not heard from their technician or senior support. I need full refund as my faith in brand is lost. Also considering the poor service received I am worried if it happens again I will suffer more. Please don't trust the brand Voltas and make the same mistake I did.

Air Cooler water pump is not working, I have raised the req no [protected] on 18/05/2016 by calling to voltas customer care. But no one came from the company and repaired. I am continuesly calling local service centre, sometimes the technician team is not even picking the call, if they pick the call telling non sense stories like no parts, no technicians etc. But its 10days over, not willing to listen any stories. I will def encourage others to buy this product.
Its very frustrating, having very bad experience with hyderabad service centre. Chasing them for past 10days, i am not sure how many i called them. I would request some one looking into this issue and resolve.
Thanks, Murali.

I have two AC s from voltas coz I heard tht Voltas servicing is good but after this experience I wnt recommend any1to get Voltas products.i hve complained on voltas c.care on 24.5.16 and till today no 1 has come from voltas to resolve my complaint though u promise 4within 24hrs service.in this summer don't u feel AC complaint s should be resolved fast.

I had bought a Air Cooler from Voltas one month before. From very first day many of functions on control panel & rempte found not workinhg. I had registerd mu complaint through my registred no.[protected] on Voltas customer care toll free number. After follow up till one week they send a service enggneer, he cames check & said its needed to change control panel & assure us revert back in two or three days. But till now after so many complainrd on tollfree number thre is no response from Voltas.

I want to know the differnce between a local seller & Volatas a reputed compnay, . I think local sellers are better than voltas we can go there & get services.
Also i had bought extended warranty. Now i realiase that i had waseted my money to bought Voltas Air Coller. Even i can buy coller from lacal markeet only half of Voltas rates . but chhuse Volatas for better services, it was my wrong thinking.

I have purchased a split room ac on dt.07.04.2016 from m/s refrigeration agency, nati emli, varanasi. Client no. Of shop is not available but their phone no. [protected] is printed on sales invoice. The installation was done by the show room mechanics for extra charge of rs.1000/-. The problem we face that after having started the ac, it start pouring water on bed in stead of going out through pipe line inserted with machine. I called many times to the dealer as well as mechanics whose response are not fruitful. I still facing problems of dropping water in the bed room throughout the period of ac in operation. I, therefore request to please replace/repair or as you think better at the earliest possible.

Baba ji pg.
Ff-40, mangla bazaar road,
Near maharaja banquet hall,
Laxmi nagar, delhi-110092.
Mobile no: [protected]-[protected].

Dear all

I wish to complaint about voltas water dispenser, that is not working fine.

I am complaining because i am not able to use the water dispenser since last 7 days as its giving electric shock to everyone who is using it

When i first got to know about this problem i contacted you people twice and was told that they are sending their technician within 4 hours of complaint but it’s been 7 days no one has come to check it. My complaint no. Is [protected]. Dated: 21.05.2016.

After may follow up with the company they gave me the no of mr. Rohit who is senior in the co he also assured that the technician will visit within 4 hours but no one have visited till now then again when called rohit he gave me the no of his senior mr ronak anand mobile no [protected] have called him many times since yesterday but he is not even bordered to pickup the call

It's been already 7 days if i don’t hear from you within 24 hours, i will file complaint with appropriate consumer agencies and consider legal action

If any misshaping happened due to electric shock then you and your co would be liable for the same

Request you to kindly look into the matter with utmost urgency and send your person at the above mentioned address

(The voltas company services is very poor)


Sincerely,
Jatinder madan.
[protected]

I bought Voltas 1.5 Ton Split AC in March 2016. we used it hardly 10 days and AC stopped working and was giving error E4. We have registered complaint for the same (#[protected]). An Engineer visited to my place and inspected the AC. He said there is issue in PCB and has to be replaced. After that visit till 1 month nobody turned up.

We did several follow ups with customer care and the vendor who was working as service company for voltas. no response was given every time we get same ans from manoj kumar ([protected]) we are looking to the matter and we will get back to you in 1 hour and again NO response comes. and after few calls they block our number and we need to call them from a different number.

They do not send us any update on any medium (SMS, Email or Physical Copy). Even they do not give us a copy of resolution what was corrected and who corrected it.

After 1 month they replaced PCB. Don't know what kind of PCB was replaced, issue was not resolved though, now they had another excuse. Outer Unit PCB is not working we need to replace that either. After a week of follow up they replaced PCB of outer unit.

Then AC worked for another 2 days and again we are facing same issue. Now Since 1 Weeks we have registered (#[protected]) the issue and doing follow ups no response is been given.

AC didn't worked for whole Summer Season. Why we have invested our money in AC when it was not working and service not provided as it has to be.

Engineer visit are not trained on the product and they do not have any kind of manuals to diagnose the issue.

I need replacement for this AC. other wise I have no option to take legal actions in consumer court.