Voltas Complaints & Reviews

Hi,

I have bought Split A.C 1.5 Ton from Vijay Sales, Noida Last month only. Firstly, I have got problem of water leakage and submit complaint two times and did not resolve it. Service man told me that Split AC have defected one and need to be replace. Now day, I got another problem that A.C cooling did not work properly.

This is really serious issue and request to replace my split AC ASAP.
Please contact me on [protected]

Dear Sir/Ma'm
I've purchased 1.5 Ton AC on 2nd Jan 2016 from a authorized seller (Anit Associates, Saharanpur) of VOLTAS. and it stopped working after 3 days of installation. I've lodged complaint about it on Voltas Customer care but no one came to solve the issue. I have complaint them about 10 times for this issue and still waiting for the response.
please help me.
Recent Complaint no.: [protected]

Customer Name: Sandeep Yadav
Registered Mobile no. (in Voltas): [protected], [protected]
Address: Khasra no.-53, village- Sajjanpur Pilli, Shyampur Kangri, Haridwar, Uttarakhand- 249408, India

Dear sir, my complaint no. [protected] not entertain by your authorised service engg. (Am general maintenance) in month of may 2015 i was lodged complaint at your 24x7 support center but till date no positive action taken from your end. Once one engineer visited my house and charge me rs.450/- from that day no single action taken.. I was calling at your customer care center no of times. They giving only hope that your problem will attended recently and after some time they reply me that spare parts not available. Voltas official maintenance provider answer me this way then whom i approach for solving my problem?
Please ensure when will be my problem will sor tout...

Dear sir, my complaint no. [protected], [protected] and [protected] not entertain by your authorised service engg. (Indian cooling & electricals) sultnpur not proper working in my ac on dated 28.01.2016 no gas felling in my jan. 16 complaint so many reminder to mr. Panday for your service engg. No responce to the above complent so stoped the payment for jan. 16 bill

Further complaint to you our ac compresor not proper working so please sent anouther engg. To prper work in my ac

Thanks

Rajesh singh
Shree packagings
A-8, sector 20 industrial area
Jagdishpur
Sultanpur u.P.
India

I first called the customer care for servicing of the voltas ac on 5th. June, 2016. Request no. [protected]. The customer care executive assured that the service team would call within 24 hours. However, I did not receive any call.

Again I called the customer care on 10th June, 2016. This time also I got the assurance that the service team would call within 24 hours.

I even mailed one complaint to the customer care mail id. I got the response that my request would be addressed at the earliest.

But till date I have not got any response from any one from Voltas.

Brought an air cooler from voltas just before 2 months Now when I switch on the pump water is coming out. Already lodged a complain about it and it has already been 40 hours and my problem has not been sorted out... Never buy any product from voltas..they are saying that it will take anoder day... I[censored] can't give customer satisfaction then why are they selling products..

I lodged complaint against leakage of my new ac 1.5 t against leakage. Product is under warranty

1) i lodged it on 19 may'2016 request no [protected].
No any technician came & matter closed without solving.

2) again i lodged compliant on 29 june[protected].
After so many reminder calls approximate twice daily on 1 june, 3 june, 5 june, 7 june, 8 june, 9 june, 10 june, 11 june. No technician came & matter closed by voltas by sending a sms resolved over phone.

Till now 19 may to 11 june, 22 days passed and no any ph came to resolve it.

I purchased my Voltas 185JY 1.5 ton 5 star AC from Snapdeal. Then I requested Voltas customer care for installation of AC with Reference no. [protected]. But the installation done by the technician Mr. Moin was very bad and his behaviour was also very rude! My real concern is that the installation was very bad and it led to the leakage of the refrigerant and AC stopped cooling and working anonymously. Then I requested for a visit and a technician visited home after 7 days of request submission! No doubt Voltas is irresponsible company by disobeying it's duty! Ref no. of my new complaint is [protected]. The technician asked me to contact Customer Care for further assistance and there is no such proper reply from their side. Please help me sort out this issue! Thank you

I have asked service to my ac located at vadodara through sr# [protected] and service technician attended on next day with reasons that electronic pcb is not working needs replacement. I have given go-ahead to replace at cost of rs. 4500 but till today pcb is not replaced and my ac is not working. I am contacting voltas service person from 6th june (Approximate 28 times called) but did not get satisfactory reply. He is telling that pcb is ordered and will replace within 2 to 3 days but after one week he has not replaced. Over all response of voltas is very bad. I tried to contact mr. Kulin vora but he is not picking phone. So phone numbers given in their webside for escalation are not responding. I want some help in this matter.

Bought a new voltas 1.5ton Ac.. after installation...it was found that its spendle blower was wear out.. On complaining in the company..they send their technician who ordered the company for the specific prts... the order was placed on 20/05/16.. but its about to go 20 days.. but the customer care service point is saying tomorrow or day after tomorrow... but can't get.. that when will they replace.. Please ensure when will be my problem wll sortout

I was facing problem with the AC. Then i called voltas care center. They sent their technician and he told me that my compressor is not working well. So, it needs to be changed. And then i bought new compressor from the care center and still i am facing the same problem. I paid 9000rs for the new compressor and that is of no use. I am having 1 year warranty of the compressor. But whenever their technician comes, he says there is voltage problem. But it's nothing like this as our other AC is working well. They just don't wanna give their service.

I bought voltas air cooler from lotus electronics indore dated 08-apr-2016. Model number 35863 - voltas room cooler ve-d60m. I am not happy with your products because cooler wheel not fixed it comes out when cooler running. And cooler fan also making noise when it switch on. I need fixed wheel cooler. And i want to replace products immediately. It's very dangerous for children.

Please advise me how can i replace or take the refund.

Thanks
Om narayan prajapat
[protected]

I (Jetender) have purchased voltastata dm 70 on april-05-2016 automatic with remote control from m/s new ganpati electronics gt road panipat tel.[protected] invoice no. 0102 and rs. 11500.. But it start irritating me after 10 days it start its empty tank blinking since it was full but it was showing empty that's why its water stops it working. I complaint for it within time but customer care gave me complaint number [protected] on 16/04/2016 but the engineer was not intersted in the time given. Again i told this thing to care but then also they came here to cure of 5 days later. But what they did, he remove automatic system then it was not blinking even when it is empty. Then i again told this thing to engineer then they told that this problem is not cure yet in their technology when solution came they will contact. Then now my cooler stop working i. E. Not running its fan. I have complaint to care many more time i have contact to engineer coustmare care they are not responding with satisfication even they are ready to come see the problem. Even the mechanic whose number is given he has already diverted his call on a number not valid. Mostly his mobile is diverted many more time. This all thing harassing me.

I had purchased my Voltas 185JY 1.5 Ton 5 star air conditioner from Snap deal on 20 Feb, 2016. After some time AC performance started dipping and then it stopped cooling and when I contacted the customer care, they were not showing any attentiveness to solve the problem and were started giving service promise in 24 hours but no one has serviced. They didn't even send me my complaint reference no. which I asked them by calling them which is [protected]. And when I asked them about the contact no. of assigned authority to whom I could contact, they gave me a dead no. which does not exist which was [protected]. I do not know what to do with this issue as what I think that Voltas is a responsible company and it knows it's duty for its customer and have good faith in the market. I wish they will soon resolve my problem positively and effectively. Thank you

I have got extended warranty / amc in respect of my voltas 1.5 ton ac modal-183cy unit no. 4011124b14e021153 for one year through your authorized service dealer m/s timex engg. Co. 3020/7f, shiv chowk, ranjeet nagar (South patel nagar), new - delhi 110008 vide cheque bearing no. 084299 for rupees 2050/- (Rupees two thousand fifty only) drawn on central bank of the india, vikas sadan, ina, new delhi 110023. The said cheque was debited from my bank account on 02.11.2015 as per the photocopy of the relevant entry of the bank pass book enclosed for ready reference.In this regard it is regretted to mention that till date i have not received any communication from your end though the one year extended warranty period / amc stands w. E. F. 02.11.2015 to 01.11.2016 which is a matter of fact.
Thanking you in anticipation & waiting for an early reply from your end.


Kuldeep kumar mehra
11152/8, doriwalan
New rohtak road
New delhi 110005
Mobile-[protected]
[protected]
Email id:- rohan. [protected]@yahoo.com

I had lodged complain against voltas split ac on customer care no but had still we are waiting for technician
We are confronted from your poor crm i think of to not to suggest to use voltas ac to anyone to my known it really irriates my complaint no is [protected] and can contact me at [protected]

Had already mailed to voltas. [protected]@gmail.com

Reference complaint nr: [protected]

In reference to the above complaint number, i want to bring to your notice that i purchase voltas 1.5 ton split ac on 27/4/13 and since the day i have purchased it, there is one or the other issue which i am facing with the ac.

First, i made a complaint that ac is not giving desired cooling even after running for hours. The company engineer visited and gave us the stupid reason that the house is not air-tight (Windows are there in house) which leads to the less cooling effect.

Thereafter again complaint was made and engineer declared that the gas in the ac is exhausted and a sum of rs. 2000 was paid on account of gas re-filling. Even after this, the desired cooling was not attained from the ac.

Again a complaint was made and this time the engineer told that the company fitted condenser is made of aluminium and its not successful. Hence, it needs to be changed to a copper condenser. The condenser was changed on 4/8/15 and aa sum of rs 3300 was paid by me.

Thereafter all of a sudden in may 16, the outer unit started making lot of noise. Again a complaint was made and this time, the engineers who visited told us that the condenser which was replaced was not fit for this model and also that there is a problem with the compressor.

Ultimately, the outer unit was carried to the workshop on 31.05.16 and reinstalled on 3.6.16. It was stated that the compressor was changed. But as soon as the ac was switched on, the same noise started coming again. This time, the technician tightened the outer unit with the bracket and the noise vanished. Since the noise vanished just after tightening a few screws, it leads me to a suspicion if my previous compressor was actually faulty and more so if the compressor was actually changed as it was being claimed by the technician.

When asked about the unique part number / code for the compressor (That in my opinion should be present and should be unique for every smallest part), the technician failed to provide me the same and also didn't mention in the service report.

Instead he demanded rs. 2350 on account of gas refilling which are not justified as the compressor is in 5 years warranty and any repair in the compressor will lead to the gas re-filling. Hence this should also be a part of the warranty.

Also, i am really feeling that i will end up paying equal or more the amount of the ac if this scenario continues. I am repenting the decision to purchase voltas product and vow never to even consider buying any voltas product in future.

You are requested to look into the matter else i will be forced to take the matter to the consumer court.

Hello,

This is Bhoomika,  I have purchased a Voltas AC from snapdeal on 27 March 2016. is AC is not working right from the day when it was installed. I have complained many times, They send the engineers every time who come and inspect and fix it somehow, but after two three days. Its starts giving the trouble making . Its just been only 3 months. This is AC is driving me crazy.  This machine has been fixed more than 5 times in the last 3 months. It also indicates the Built quality of the product. Its faulty product.

i am so fed up with the product, and i just i want the replacement. I am not gonna use this piece of anymore. I am highly disappointed with Voltas. This is really disgusting. i have spent 25000Rs but all i have got in return is just the problem.


Please help me out ..


Bhoomika Uppal

I just bought an ac on 29th may2016 from initiative aashiana lucknow.
Ac is completely damaged. We tried getting in touch with the store for the replacement of my ac and they asked me to visit the service centre of voltas based in aashiana (Power house)
(Vs air conditioning). The ssrvice centre supervisor named vinay singh did not even listrn to my complaint and insisting me to fix the damaged product but was not ready to replace it. I went to the dealer again and revisited to setvice centre 3 times i last 24_48 hours...
Apart from the bad conduct and misbehaviour of the service centre supervisor i got nothing..
Nobody is rrady to entertain me now. Its not been even 7 days and i am fed up with nonsence going on from the voltas company.
This guy vinay singh from vs air condioning created moe complication.
I have been making the complaints just from the 2nd day i bouht thr ac about the cooling issue and noise made by ac. This stubborn character started shouting at me and misbehaved with me and showed no support towards any resolutions.


I am still waitng for the resolution. Nobody seems to be a help for me z. Neither the initiative store manager and definitely not the service centre. I am stuck with this issue wit my brand new ac. If i dont see any responce defenatly soon i will go to the higher authorities and put this cncern with them.

I bought split ac 1.5 ton before three week back. My hall size where ac fitted is 15-16.

Where in since purchase to till date cooling is not done. I have registered complaint 4 times but every time your technician said that your hall size is too big. Hence, problem would not be resolved. And every time insisting that don't registered complaint and given me his personal contact no. And insisting to call his personal no. And also saying that we are not responsible for 3 months from the date of purchase. Supplier from where you have purchased is resonsible for 3 months from the date of purchased. I should not buy such type of reason.

Though 4 times complaint registered so many many times called on your technician problem remain same i filling like i am cheated.

Kindly do the needful on urgent basis or i have to go consumer court.