Voltas Complaints & Reviews

I have asked service to my ac located at vadodara through sr# [protected] and service technician attended on next day with reasons that electronic pcb is not working needs replacement. I have given go-ahead to replace at cost of rs. 4500 but till today pcb is not replaced and my ac is not working. I am contacting voltas service person from 6th june (Approximate 28 times called) but did not get satisfactory reply. He is telling that pcb is ordered and will replace within 2 to 3 days but after one week he has not replaced. Over all response of voltas is very bad. I tried to contact mr. Kulin vora but he is not picking phone. So phone numbers given in their webside for escalation are not responding. I want some help in this matter.

Bought a new voltas 1.5ton Ac.. after installation...it was found that its spendle blower was wear out.. On complaining in the company..they send their technician who ordered the company for the specific prts... the order was placed on 20/05/16.. but its about to go 20 days.. but the customer care service point is saying tomorrow or day after tomorrow... but can't get.. that when will they replace.. Please ensure when will be my problem wll sortout

I was facing problem with the AC. Then i called voltas care center. They sent their technician and he told me that my compressor is not working well. So, it needs to be changed. And then i bought new compressor from the care center and still i am facing the same problem. I paid 9000rs for the new compressor and that is of no use. I am having 1 year warranty of the compressor. But whenever their technician comes, he says there is voltage problem. But it's nothing like this as our other AC is working well. They just don't wanna give their service.

I bought voltas air cooler from lotus electronics indore dated 08-apr-2016. Model number 35863 - voltas room cooler ve-d60m. I am not happy with your products because cooler wheel not fixed it comes out when cooler running. And cooler fan also making noise when it switch on. I need fixed wheel cooler. And i want to replace products immediately. It's very dangerous for children.

Please advise me how can i replace or take the refund.

Thanks
Om narayan prajapat
[protected]

I (Jetender) have purchased voltastata dm 70 on april-05-2016 automatic with remote control from m/s new ganpati electronics gt road panipat tel.[protected] invoice no. 0102 and rs. 11500.. But it start irritating me after 10 days it start its empty tank blinking since it was full but it was showing empty that's why its water stops it working. I complaint for it within time but customer care gave me complaint number [protected] on 16/04/2016 but the engineer was not intersted in the time given. Again i told this thing to care but then also they came here to cure of 5 days later. But what they did, he remove automatic system then it was not blinking even when it is empty. Then i again told this thing to engineer then they told that this problem is not cure yet in their technology when solution came they will contact. Then now my cooler stop working i. E. Not running its fan. I have complaint to care many more time i have contact to engineer coustmare care they are not responding with satisfication even they are ready to come see the problem. Even the mechanic whose number is given he has already diverted his call on a number not valid. Mostly his mobile is diverted many more time. This all thing harassing me.

I had purchased my Voltas 185JY 1.5 Ton 5 star air conditioner from Snap deal on 20 Feb, 2016. After some time AC performance started dipping and then it stopped cooling and when I contacted the customer care, they were not showing any attentiveness to solve the problem and were started giving service promise in 24 hours but no one has serviced. They didn't even send me my complaint reference no. which I asked them by calling them which is [protected]. And when I asked them about the contact no. of assigned authority to whom I could contact, they gave me a dead no. which does not exist which was [protected]. I do not know what to do with this issue as what I think that Voltas is a responsible company and it knows it's duty for its customer and have good faith in the market. I wish they will soon resolve my problem positively and effectively. Thank you

I have got extended warranty / amc in respect of my voltas 1.5 ton ac modal-183cy unit no. 4011124b14e021153 for one year through your authorized service dealer m/s timex engg. Co. 3020/7f, shiv chowk, ranjeet nagar (South patel nagar), new - delhi 110008 vide cheque bearing no. 084299 for rupees 2050/- (Rupees two thousand fifty only) drawn on central bank of the india, vikas sadan, ina, new delhi 110023. The said cheque was debited from my bank account on 02.11.2015 as per the photocopy of the relevant entry of the bank pass book enclosed for ready reference.In this regard it is regretted to mention that till date i have not received any communication from your end though the one year extended warranty period / amc stands w. E. F. 02.11.2015 to 01.11.2016 which is a matter of fact.
Thanking you in anticipation & waiting for an early reply from your end.


Kuldeep kumar mehra
11152/8, doriwalan
New rohtak road
New delhi 110005
Mobile-[protected]
[protected]
Email id:- rohan. [protected]@yahoo.com

I had lodged complain against voltas split ac on customer care no but had still we are waiting for technician
We are confronted from your poor crm i think of to not to suggest to use voltas ac to anyone to my known it really irriates my complaint no is [protected] and can contact me at [protected]

Had already mailed to voltas. [protected]@gmail.com

Reference complaint nr: [protected]

In reference to the above complaint number, i want to bring to your notice that i purchase voltas 1.5 ton split ac on 27/4/13 and since the day i have purchased it, there is one or the other issue which i am facing with the ac.

First, i made a complaint that ac is not giving desired cooling even after running for hours. The company engineer visited and gave us the stupid reason that the house is not air-tight (Windows are there in house) which leads to the less cooling effect.

Thereafter again complaint was made and engineer declared that the gas in the ac is exhausted and a sum of rs. 2000 was paid on account of gas re-filling. Even after this, the desired cooling was not attained from the ac.

Again a complaint was made and this time the engineer told that the company fitted condenser is made of aluminium and its not successful. Hence, it needs to be changed to a copper condenser. The condenser was changed on 4/8/15 and aa sum of rs 3300 was paid by me.

Thereafter all of a sudden in may 16, the outer unit started making lot of noise. Again a complaint was made and this time, the engineers who visited told us that the condenser which was replaced was not fit for this model and also that there is a problem with the compressor.

Ultimately, the outer unit was carried to the workshop on 31.05.16 and reinstalled on 3.6.16. It was stated that the compressor was changed. But as soon as the ac was switched on, the same noise started coming again. This time, the technician tightened the outer unit with the bracket and the noise vanished. Since the noise vanished just after tightening a few screws, it leads me to a suspicion if my previous compressor was actually faulty and more so if the compressor was actually changed as it was being claimed by the technician.

When asked about the unique part number / code for the compressor (That in my opinion should be present and should be unique for every smallest part), the technician failed to provide me the same and also didn't mention in the service report.

Instead he demanded rs. 2350 on account of gas refilling which are not justified as the compressor is in 5 years warranty and any repair in the compressor will lead to the gas re-filling. Hence this should also be a part of the warranty.

Also, i am really feeling that i will end up paying equal or more the amount of the ac if this scenario continues. I am repenting the decision to purchase voltas product and vow never to even consider buying any voltas product in future.

You are requested to look into the matter else i will be forced to take the matter to the consumer court.

Hello,

This is Bhoomika,  I have purchased a Voltas AC from snapdeal on 27 March 2016. is AC is not working right from the day when it was installed. I have complained many times, They send the engineers every time who come and inspect and fix it somehow, but after two three days. Its starts giving the trouble making . Its just been only 3 months. This is AC is driving me crazy.  This machine has been fixed more than 5 times in the last 3 months. It also indicates the Built quality of the product. Its faulty product.

i am so fed up with the product, and i just i want the replacement. I am not gonna use this piece of anymore. I am highly disappointed with Voltas. This is really disgusting. i have spent 25000Rs but all i have got in return is just the problem.


Please help me out ..


Bhoomika Uppal

I just bought an ac on 29th may2016 from initiative aashiana lucknow.
Ac is completely damaged. We tried getting in touch with the store for the replacement of my ac and they asked me to visit the service centre of voltas based in aashiana (Power house)
(Vs air conditioning). The ssrvice centre supervisor named vinay singh did not even listrn to my complaint and insisting me to fix the damaged product but was not ready to replace it. I went to the dealer again and revisited to setvice centre 3 times i last 24_48 hours...
Apart from the bad conduct and misbehaviour of the service centre supervisor i got nothing..
Nobody is rrady to entertain me now. Its not been even 7 days and i am fed up with nonsence going on from the voltas company.
This guy vinay singh from vs air condioning created moe complication.
I have been making the complaints just from the 2nd day i bouht thr ac about the cooling issue and noise made by ac. This stubborn character started shouting at me and misbehaved with me and showed no support towards any resolutions.


I am still waitng for the resolution. Nobody seems to be a help for me z. Neither the initiative store manager and definitely not the service centre. I am stuck with this issue wit my brand new ac. If i dont see any responce defenatly soon i will go to the higher authorities and put this cncern with them.

I bought split ac 1.5 ton before three week back. My hall size where ac fitted is 15-16.

Where in since purchase to till date cooling is not done. I have registered complaint 4 times but every time your technician said that your hall size is too big. Hence, problem would not be resolved. And every time insisting that don't registered complaint and given me his personal contact no. And insisting to call his personal no. And also saying that we are not responsible for 3 months from the date of purchase. Supplier from where you have purchased is resonsible for 3 months from the date of purchased. I should not buy such type of reason.

Though 4 times complaint registered so many many times called on your technician problem remain same i filling like i am cheated.

Kindly do the needful on urgent basis or i have to go consumer court.

Hi,

Wtf! Whats wrong with voltas? I have called several times and every time they will say "engineer will come and fix the issue" but unfortunately that dint happen till now.

We have bought the new voltas 122cy 1 ton 2 star split ac, it worked fine for first 1 week, later its not working. We are hardly getting air from it. We are located in koramangala 1st block. Called to voltas customer care and reported this issue several times. But voltas have not responded till now. The customer service is worst ever seen.

Now we having first hand experience of the one of
Worst possible split acs in indian market the compressor of voltas ac is
Pathetic. The room is not cooling. I complained to customer
Care a number of times. Every time i call, they renew the complain and say that “technician will visit in 24 hrs”. But even after 5-6 days, there is no
Response from their side. Its really frustrating that even after spending 24000/- on their product, they have such pathetic service to offer.

Very, very poor and third class service by voltas.

One thing is for sure, i am never buying voltas again in my life. And also that never let any dealer persuade you to buy any product.

And i want my money back or replace the product.

Regards,
Suresh b
T r mirajkar, #101/27, ground floor, door no 2
6th main, 13th cross, venkatapura extension,
Koramangala 1st block
Bengaluru - 560034

Ph:[protected]
Mail id: [protected]@gmail.com

V v v v bed experience with Voltas 1 ton ac.
I have purchased two AC ( 1 & 1.5 ton) before 2month but after 10 days of fitting 1 ton ac's motor got damaged(as per voltas repair service person in his FIRST VISIT. after so many followup he changed motor( SOCOND VISIT) . again after two days of second visit ac started tripping my whole house electricity. Again we called service center, person came( THIRD VISIT) and told it is not our prob u call ur electrician. We called electrician, he chked and told prob is not in connection. Problem found in ac unit(earthing wire was not connected properly). Again we called voltas . he came(
FOURTH VISIT)... And now he is saying unit needs to change. Mean Again so many visit and loss of our weekend.

In every visit he has taken 2-3 hrs to find reason .
Why voltas new unit have prob and why thr customer care IS NOT ABLE to find out prob thats why we r facing problems. Its so irritating and frustrating...
Voltas team plz improve ur quality of product and services. Don't make people fool.. Vvvvvvv disappointed with u :(.

I will not recommend voltas to anyone as my experience is not good.plz plz don't go for voltas ac.

Dear sir/madam,

I have purchased a voltas 1ton split ac (Vertis classic) on[protected] and installed accordingly.

The ac machine has been serviced once or twice (As required) annually through your service centre on regular basis.

However, in the year 2015, i have noticed that the upper swing flapper of the indoor unit is not working and i have booked your service by reporting the same. Accordingly...

Sir,

I purchased my voltas silver (1.5 ton) split ac on 22 april 2012.
As my ac was not cooling i called up voltas service center and they sent an engineer who told me that its a gas leakage problem from the ac "condenser" which needs to be replaced.

It was difficult for me to digest how can such a major part of ac can fail that too within just 4 years of purchase.
As the engineer insisted on replacement only, so i trusted him and got it replaced for which he charged me rs8000.

But now after 15 days itself its gas started leaking from the replaced part (Condenser) itself and your engineer says that it does not comes under warranty only gas charging can be claimed for warranty.
I doubt the replacement was being done unnecessarily or may be intentionally to make money
.
Such an unprofessional attitude and customer misguiding service was not accepted by a well renown company like you.
I therefore request you to kindly look into matter and get problem fixed as soon as possible.

I have registered a complain 10 days back . technician came and told that blower motor is not working & will be replaced, next day he came with new motor but the results same ac did not work. Now he he said PCB is faulty & said it will be repaired Since last 5 days i following him and your third party Diamond Technology, initially they were saying PCB gone to Delhi for repairing now they are saying it can not be repaired.

do not what is correct? feeling cheated By voltas service team and trying to find legal portal to register Complain against Voltas

Jitendra Sindhi
[protected]

We registered our complain on 19th may, however, i can see that even after paying an amount of 3600 my ac is not working. The customer care on top of it is real irresponsible, they are just sorry for everything. I asked the customer care executive to send me the feedback survey form which he never sent.

As a customer i dont think u even value a customer after making a sale.

It would be great if you rectify our ac or just take back the unit and give us back the money you owe in form of any service we have availed.

Dear sir,
I wouldike to tell that i have made a complaint regarding my voltas desert cooler VN-D70E in Rs 12800 deted[protected].
After two day of purchase i got some problem in swing option and i complained on customer care no [protected] and a complaint no is [protected].
A technician came and put that swing part out from cooler which is defected and told to come after two days but after that. I have compliant again and again on phone but they didn't take me seriously .
Now i would no option other than to complaint on consumer court.

I m one of the dissatisfied customer of Voltas, and make sure none of my known people go for Voltas.

This is to bring to your kind notice that on 30-Apr-2015, I requested for a.c. servicing, and on 2-May-2015, your engineer came to service, he was so incompetent to do the job despite being told by me. He wanted to do the servicing superficially and leave, when I insisted what is he doing, I have other acs also, of Ogeneral and LG in the same premises and user of acs from the last 30 years. Than some how he did it, but not up to the mark, left with all place dirty with filth all over, sat on the bed and kept his foot on the bed and tieing his shoe laces sitting on the bed. I told him what is he doing ? Are from voltas ? He said give me my fees I will leave, I paid him Rs. 500/- and he left.

Afterward I complained the same to your customer care, sent email also but no body responded. I had to go out for a year and now when I published it on social media, than your customer care or marketing or do not know contacted me twice, one Mr. Ranjan, Mr Sameer, etc.

I have been told by Mr Ranjan that 3rd party who were giving services had been changed.

Today, Mr. Sumit called and said that the same agency Geet Aircon, who are giving services to our area, is still there and are there for many years.

I have given the details to your good self in detailed, and I want action from your end, stern action falling which I will make sure that people in my contacts, RWAs in Lajpat Nagar and others shouldn't go for Voltas at all.

About 10 days back Mr. Chakravorty from voltas called and said it qill not happen in future, and sent the engineer for servicing, but on my utter shock, he also did the same thing, he was first of all came without appointment, and when allowed to do rhe work, he dis the service in 5 minutes, without opening the top cover.

It means they are being trained like that only. It is better you call the local person for service of youe ac but do not call voltas for servicing