Voltas Complaints & Reviews

I have purchased a voltas water cooler around 2 years back, now the product is not working properly and it is not cooling the water, i have visted my local authorized service center of voltas and asked them to repair it, but they never visited my house to repair it, i have gone a few more time to ask them to repair but they only tell that they will come tomorrow but never visited, later i have registered a complaint on 25.04.2016 the toll free no. Of company [protected] and they have registered my complain no [protected], but still after 5 days no one has visited for service. Please try to solve the problem thanks.

I had lodged a engineer visit request ([protected]) as my AC Voltas Vertis 1.5 Ton Split 3.10 yrs old wasn't working on 24th April and the branch sent an engineer on 30th April. After engineer visited he said the compressor is nont functional and needs to be changed, as I said fine change it as compressor is under warranty.
I was asked to pay Rs.3500/- upfront and was committed that everything will be done within 4-5 days time.
Then i contacted the local office they said I have to pay Rs.4200/- upfront only then they will place a request for compressor to Mumbai office even after that it will take 9-10 days to sort things out. When I said you first get all your parts from mumbai as required and then I will pay for it, this offer was declined right away.
Then I contacted the customer care (Helpline No)they said they have mailed to the centre to do the needful within 2 days and take the money once the job is done.
Despite that I haven't received any estimate cost letter or phone call from the centre regarding the same.
prior to this I had raised a request ([protected])on 7th April 2016 for the AC not cooling and it was resolved on 12th April 2016 by filling the GAS. Now just after 12 days the compressor goes done.

I feel so very sorry that there are so many complaints against Voltas service, either the company is employing cheap service providers in towns or the quality is cheap or the engineers quality is cheap. in any given case the sufferer is the end user or consumer.
If my this issue is not resolved in 3 working days I am moving into Consumer Forum.

Regards,
Niraj Rai
Mob:-[protected]

Hi Team,


I have been repeatedly calling the customer care Jamshedpur since last 10 days but nobody is attending my home to address the problem.


After the last servicing of my AC, a minor sound is coming from the AC.


Whenever I need support there is always a long delay from Jamshedpur service centre. They people from service centres close the request by saying that they are unable to find the address.


Is this kind of behavior expected from an authorized service centre?

or they are not addressing my problem as my warranty period is still active?


Request you to look into this matter urgently.


Regards,

Ashok Choudhury

Phone no [protected]

Address: C/2 Maa Durga Apartment,

Cross road no.5, Sidhgora - Bagan Area

Jamshedpur 831009

Dear Sir,

I am having window AC of Voltas which is running on Voltas stabilizer. My AC was not working properly, so I registered complaint on Voltas customer care. The person from service centre appeared after 10 days that too after repeated reminders. They did service of AC installed it again. We asked him to check the stabilizer also to which he replied that he is not responsible for that & he went away. From the very next day the AC went dead (no power supply). The person again came from service centre. He told me that PCB of AC was short circuited & it would cost approx Rs 2000 for repair. He told me that this happened because of faulty stabilizer.

Now I have following questions from the concerned Voltas executives:

1. When I had doubt on the stabilizer & already reported the problem to Voltas, why it was not resolved at that time only?
2. Why I was not made aware for not running the AC in that condition?
3. Why should I pay additional Rs 2000 when I had reported the problem beforehand. This is similar to case- I give my product to company for servicing. They take out critical component from my product & then ask me to pay for that component. This is like robbing a customer.

I had purchased a 1.2 Ton AC and had it delivered to my home on 20/04/2016. Snapdeal had informed Voltas on the installation on 21/04 and I myself had called up voltas to log a request on 22/04 . Ref # [protected] .
I was informed that the installation will be done within 24 business hours or 3 working days but no one has shown up till date. I keep contacting the voltas helpline everyday and they tell me that you will get a callback within 4 hours or 3 hours or 30 mins, varies everyday I call. I have asked them to escalate to the higher management but then again no use.

The Service center (SN Engineers) to which voltas has asked to do the installation, does not respond to my calls, cancels it or switches off his phone. I have also tried getting in touch via facebook but the replies are the same all the time "We have notified the concerned team and they will get in touch with you soon". They will not even change the person who is supposed to do the installation.

It has really become a pain following up with these people just to get the installation done. Please help in resolving this.

Hello,
Voltas service in Bangalore too worst.no one would buy Voltas products the service is not available.i never seen like this kind of service.25 days back i request for relocation installation.After that nobody calls me regarding.so i again and again continuously called to the customer care from the day i request to till date. Even i spoke directly to area sales manager in Voltas also but no use.they assure me timings and date. but the technician wont come.again i called to the customer care like these 20 days over.today i got message customer is rescheduling the timings so that they are cancelling the request. but still i didn't got any of the calls from the service peoples.even i called directly to the technicians but they told which state you bought the AC you ask that technician to come and install.For these why they are telling whole anywhere in India supported.i saw many technicians like Samsung, LG and Blue star they are pretty good.Am struggling to fix my AC but they wont come.Don buy any Tata Products.

I was purchased volts air cooler in March-2016, now it got working partially, it not flowing water in 3 sides, i given a complain to Voltas service center on 21-April-2016, Request No [protected], as of now there is no action regarding this ticket. when i called to customer service regarding this they are not giving the solution and saying that there "reginal ASM(Dhevendra) is Not responding for calls and emails, Until he responds i need to wait". this type of answer they giving.

Purchase ac 1ton 3 star split of voltas company from freiends electronics, thane maharashtra on 17.11.2016. It is second time it goes our of order and stop working. I complaint on toll free number and ref no is [protected].
I am last 3 days following with their service center thane maharashtra and they just telling our technician will come but nobody is turning to attend the complaint.

My complaint is
1) why the unit goes out of order frequently. In first time their technician attended 4 times and then got it repaired. Now again it goes out of order. My request is to replace the unit.
2), the service of their service center thane is very poor. It is 4 days pass and nobody attended the complaint. No check of company on service center.
If i have not got response i think to go consumer court by proper way.

My recently purchased (15th mar'16) air cooler is not working which is under warrantee.

My complaint number- [protected] which was raised on 25th april'16 early morning. They said it requires 24 working hours to respond to your query. Today is 28th apr'16 and it is very frustrating that i have still not received their call from service station/call center in spite of regular follow ups. Neither their products or services are working properly for me. Temperature has almost reached 44 degrees in hyderabad and to stay on top floor without ac or cooler is extremely difficult.

Please help me resolve this asap.

I have recently bought voltas 1.5ton 5star rating ac from Amazon. The filter cover lock is broken and it was stuck with tape. I have come to know now when the tape has come out of it. I have been trying to call the voltas helpline not but its always busy and nerver reachable.
Kindly resolve this at the earliest without any delay.

Regards,
Salman
[protected]

This with regard to new split 1.5 Ton AC installation with was bought in Online store.
The request for installation was raised on 22nd April and i received a SMS notification, that it would be installed on or before 24th April 2016
Till date 28th April, there is no action, neither i received a call nor a SMS on my request.
Everytime i call voltas Customer care, they say give us 24 hrs of time and we would resolve, or they provide the service center no. for me to directly contact and resolve but this number is not in use.

Below details of the same
Request No. [protected] (request raised on friday 22nd April 2016)

Service Center Details
Sri Balaji Refrigeration
No. 19, 1st Floor, Bhaumathi Complex, S M Road, Peenya, Bangalore - 560015,
Behind Canara Bank (Map) AC Dealers, AC Dealers-Voltas
+[protected]
+(91)-[protected]

Kindly advice

I have tata voltas ac. My pcb got some problem due to which compressor wasnt working. Company employee took the pcb to their office at kannada corner NASHIK and told me that it is going to be replaced. They took the pcb on 24 march 2016. And pcb came yesterday on 26 april 2016. Thats the worst service i saw. And still it is not installed. Technician came yesterday and forget something and kept pcb at my house. They did not arrived today also even after calling them.

I purchased a Voltas air conditioner on 23/04/2016 from Shah's Electronics, R. P. Road, Secunderabad. I have been allotted with a service request no. [protected] immediately. I was told that the installation will be done witin 48 hours. I am making calls to customer care they said that it will be done today or maximum by tomorrow. But nobody turns up. In fact they gave me technician's no. who is supposed to do installation ([protected] - Yogesh, Sri Sai Air Conditioners), but he is also doing same like customer care center.
So, I request the company to finish the installation by 28/04/2016 or take your item back and return the money. Otherwise I will go for legal action.
Ashish Kumar Nanda
[protected]

I raised an ac installation request for a split ac to be installed in kottayam, kerala, on 21/04/2016 with voltas customer care (Service req. No -[protected]) & they confirmed that it will be done within 48 hours. I am calling customer care center at erayilkadavu, kottayam town since 23/04/2016 (Calling daily 2-3 times), they said that it will be done today or maximum by tomorrow. But nobody turns up. I'm waiting only one day otherwise i'm going to take legal action against the firm...

I had bought a Voltas split AC 1.5 tons last year June from Flipkart. For the last 7 days I have been trying to get someone to come and help us in setting the remote right (there is some problem, we are unable to increase the temperature above 24 degrees)...innumerable phone calls to their customer services has yielded zero results till date...their service provider in Kolkata is one RB Enterprises who are phenomenally worthless! The number provided by Volta's toll free customer service of this service provider[protected] is not a working number. Extremely surprised that this is a service being delivered by a TATA brand!!! Whatever happened to the TATA name????? Calls to the RB Enterprises other numbers[protected] & [protected] has been futile since they do not bother to respond. Can someone wake up????

I bought 1.5 ton 183 cya window AC through zipper.com on 17 Apr 16 and after the product was delivered, I called the voltas customer care on 22 Apr for installation of the product within 24-48 hr through request no [protected]. Even after lapse of time no installation was done and then I was messaged that it will be done on 28 Apr. Such delay and that too in Delhi is not understood. I hope company can be more responsive and sincere in its efforts of providing services post selling their products .

Hello sir i m shanker singh from 19b/161virendawan colony, lucknow (u.p)
I reported a complain on 9 april regarding our window ac coil sensor . The store manager of ashiana service center told us that they cant provide us tge spare part .But one day they sent their service man with the duplicate coil sensor which was totally local made of copper . Then we retured it . Again we made a report of same thing .now today on 26 april they sent a another part of spilt ac . Consider if anythng wrong happed to us who is going to pay. And the store manger of aashiana lucknow was abusing and said they will not replace the part . We have all prove of the duplicate part. Please solve our problen
Thank you
Shanker singh
[protected]

I raised a complaint regarding noneffective cooling of my split ac on 20th apr. A technician attended on 22nd. For every single thing he kept calling someone on his mobile and asking what to do. He checked and confirmed no gas leak, gas quantity full .The problem was of voltage fluctuation and we hadnt installed a stabiliser. That said and done after discussing over his mobile he said he had to change capister. So we allowed him to do it. After that when checked the ac started blowing hot air.He said it would cool in some time and said we had to get the gas filled now.He even collected advance payment for that and assured us it would be done next day.Net day they kept me waiting saying they were reaching in half an hour but never turnedup. In the evening they refused to come n when insisted they sent another technician at 8pm. He after checking said the compressor wasnt working .I requested for a day time to look for my receipt as it is within warranty period.
Next day i saw another technician working at my neighbours and happened to mention. He said he will have a look n fixed the problem saying it was just ainterchanged wire connection.Our ac compressor was working fine!!! When i called the service center to say i wont be getting any work done and they should refund me the advance they had collected, they refused to pay saying i had to get the compressor changed.Finally when i insisted that i dont want to get any work done further and they make a refund, they have raised a feedback saying " cust not willing to pay ".. They tried to change my perfectly working compressor, charged me for capistor which was also working fine, have been refusing to refund the advance collected since 3 days and use abusive language when insisted to refund.
Completely unacceptable from a reputed company as voltas !!!

I raised an ac installation request for a split ac to be installed in kundallahalli, bangalore - 37, on 19/04/2016 with voltas customer care (Service req. No -[protected] ) & they confirmed that it will be done within 24 working hours i.E. 3 days. No body turns up or called us for the same up till now. I am calling customer care since 23/04/2016 (Calling daily 2-3 times), they said that it will be done today or maximum by tomorrow. But nobody turns up. They provided me a cell number for comfort link (Bangalore service provider) but nobody responding on that number.
Since monday they are saying that they are escalating the issue to the concerned department but of no use up till now. Today i called them again & they connect to me their senior service department and same answer - we are escalating your request.

It is a very frustrating experience with voltas services in-spite of having a trusted name as tata with them. Please help us to get the issue resolved.

I have bought a Voltas AC 1.5 ltr 5 star on 28th of March, and have requested to install this product with Voltas on same day. They have confirmed the installation but no one came for next few days even though it was a paid service (Rs 1500/-). I have raised a consumer compliant, and was keep calling them daily basis. Finally they came on 4th April late evening to install the product. They have installed the product and switched on the AC, and said everything is working fine. That day night we realized that it was a faulty machine, and not working other than the fan.
I have raised the request on 5th of April to uninstall the AC, and have a commitment that they will complete the activity in 24 hours working days with a fee of Rs 750/-. Today is 26th of April, and every day I am spending 1-2 hours to talk to the customer care, their managers and relevant stake holders. They have not yet assigned anyone to do this task, instead keep saying it will be resolved in a day's time and then there will be no response. I am fed up with their attitude and service, and not sure how I can dismantle the AC from my home. Once uninstalled, I can replace this with new AC from the place I purchased this one.