Voltas Complaints & Reviews

Hi, I called up several times on toll free number and Hyderabad service center but no use and no one attended to my complaint. Constant answer i am getting from the customer care team and local service center is we will attempt to day or tomorrow, but no use. Up till today i was stent more than 5k, but issue still exists.

Here are my complaint details through mail also...

Voltas
Apr 25

to me
Dear Sir/Madam,

We regret for the inconvenience caused to you.
It’s our endeavor to assist customers in best possible way always. We have forwarded your concern to the relevant team and same will be addressed at the earliest.

Appreciate your patience and support in this regards.

Regards,
Monali
Voltas Team

Please feel free to call us on[protected],[protected] or SMS to 56677.

From: Subramanyam Reddy [mailto:[protected]@gmail.com]
Sent: 24 April 2016 12:01
To: Voltas; Voltas
Subject: Complaint::

Details

Name: Subramanyam Reddy
City: Hyderabad
Type of feedback:
Your Feedback: Recently out door unit fan blade and motor replaced, but still its not working properly. Fan stops running after 5-10 mins of AC starts working. These are my recent service request nos --[protected], [protected] and [protected]. First one is for replacing fan motor, next one is for replacing fan blade and 3rd one is recent request. still not yet attended. Can you please fix the issue asap.
Contact No: [protected]
E-Mail Address: [protected]@gmail.com

Hello, i called on the customer service number for our free service of my 5 star split a/c, and the swing motor of my a/c is broken. The technician came and he collected the broken part and wriiten on slip "call attended, swing motor broken and collect for voltas", it was supposed to be fixed withing 3 days as the technician and the customer care guy told me. But it didn't happen, then i again called them and they registered a complain number, but still ddin't do anything about this. Then i tried going to the local authorized voltas customer care at there they told me to continue using the broken a/c as they are not going to help us, now please tell me what should i do now. Thankyou.

My split ac is not working and i had requested for ac services in the voltas customer care on 08/05/2016. The customer care had taken my request and arranged a technician for the services but the technician altaf had called me on 09/05/2016 around 10:30 am ist and said he will not be able to come as per the customer timing and if required i can complain against them and they do not care it doesnt make them a difference and will come only as per his convenience. I had called up customer care multiple time for a different technician but the customer care is not ready to take calls and is giving false information.

Hi,

I have requested for voltas 1.5ton 5star 185jy AC installation at my hometown nellore. The installation person visited my place kept a hole and joined the wires and left the place without testing for 2mins and without any demo. When my parents asked the same, they said they were supposed to connect the wires and leave the place. It is not their job to test and explain the remote control options. They were very busy in installation. If you (Voltas) don't have the time to support your product, please stop the manufacturing of your product and dont cheat people like us in the name of support. Very worst customer care and installation support. I would request people sincerely to not buy from voltas.

Thanks,
Sudheer.

I have requested for first service for my New AC through request no [protected] on 9th Apr-16 but no one visited my flat for the same. Again called your customer care on 16th April and they raised another request #[protected] but no visited my flat on that call also. After getting frustrated I was again called your customer care on 21st & 23rd April against request No's. [protected] & [protected] but these times results are same, neither got any call nor any one visited my flat for service.

Suddenly I found a water leakage in my AC & immediately I called your customer care on 5th May-16 & created a separate request no [protected] but till today no one visited my flat against this complain.

All the request No's are still pending.

I am surprised to see this kind of service from a reputed brand like Voltas. If I would have known this kind of service I would get from Voltas then definitely I wouldn't go for it. This is very ridiculous after spending so much of money a customer is begging for service inspite of the AC is under warrenty.

A complaint was lodged on 26th of april 2016, and no necessary action was taken till now, no calls and no one attended the issue. Your cse executive promises everyday, that the technician would visit by eod, and no one did since 14 days. Air cooler under warranty, and having the same issue, you guys didn't even bother to look into the matter.
Purchase dated: 25-04-16
Complaint lodged: 26-04-16

Request no - [protected]

A complaint was lodged on 1st of may, and no necessary action was taken till now, no calls and no one attended the issue. Your cse executive promises everyday, that the technician would visit by eod, and no one did since 9 days. 2 air coolers not even a month old, both are under warranty, and having the same issue, you guys didn't even bother to look into the matter.

Horrible experience for purchasing a voltas product.

There is a problem with my AC compressor and I had complained so many time in Voltas service centre regarding this but no serious action is taken by the service team from last 15 days.Previous year a technician checking he told me that there is a problem in the compressor and the compressor will get changed as it is warranty also. He informed us that one of the technician will come and will upload the and transport it to the service centre. he take away the AC and he bring it back but the problem is still the same and the don't even changed the compressor also and arguing with us that now it is ok from our end.

Hi,

My window ac was serviced by national refrigation, shiv vihar, nera indirapuri on[protected] and charged inr 2200 with 3moths guarantee. But it is not working properly and now today[protected] it is completely shut down.

They also repaired pcb card.

We are not happy with the service by national refrigation, please do not authorize to repair the ac's of voltas.

It just simply complaints about the agency. Please remove the contract with national refrigation with immediate effect.

Please tell me to whom i should complaints, they are not picking my calls now.

Kundan

There is a problem with my AC compressor and I had complained so many time in Voltas service centre regarding this but no serious action is taken by the service team from last 15 days.
After doing so much complaints one of the executive from Voltas has visited to my house and he checked the AC after checking he told me that there is a problem in the compressor and the compressor will get changed as it is warranty also. He informed us that one of the technician will come and will upload the and transport it to the service centre.
On 5 May he take away the AC and Yesterday on 6 May he bring it back but the problem is still the same and the don't even changed the compressor also and arguing with us that now it is ok from our end.

This mail was draft to them

""""Specifically Addressing this to Kulin.
I hope you are aware how the service operation In Ahmedabad Area are working.

I suppose there is a clear supervision level installed in the work place to see if the complain received is closed or open.

Let me start jotting down the problem I faced.

1 I purchased a AC in Ahmadabad - before 4 years.
2 Last year(3rd Year) the Gas got over and I had to refill
3 This year again the AC not working. Multiple Calls to your toll free number . No response.
4 On Tuesday "2nd May" Service guy came and took 450 rupees and said that I have come to check, now the guy who will fill the gas or check the condenser will come to check
5 My Parent are alone and they have struggled it like anything. My dad has made repetitive calls and even visited "to Shivalik office" as well.

First off all I am not able to understand What was the Product Quality that was delivered to us that it gives every year some or the other problem.
And being a common Man its a big thing for me to afford a AC, and when I do so want that leisure to use it as well.

My Grand Mom visited for week, but due to your non concern in the service request she was not able to stay in the heat. She had to plan to leave early.

I would request you to please take this on very high priority and check for the problem.
If there is any Major issue I would suggest you can take down the AC, because No Electronic good is so in reliable that every year I need to make a expense on it.

Either the product was not delivered in good Quality or was not installed correctly.
How come the Gas empty every year.. and if it happens so means there is a leakage.

Why is that not checked.

In the era of competition, Service is taken as a footprint to attract customer but I see no response to t issue.

Make sure the AC is working in good condition by today dated"7th May 2016"

My Address

A-8 Ravineletan Flat opp chinmey Crystal,
Near Vastrapur Lake,
Opp Chinmey Crystal,
Ahmedabad- 380054.

Also I would like to deal with the Customer Service representative and not my Parents.
All Money trasaction will take place after a discussion with me.

Not sure if need to send the next mail to Sanjay Johri or raise a customer Complain.

Thanks,
Divyanshu Chhapia
+[protected]"""""

Hey,

This is Kashyap, I have been using Voltas air conditioner for 10 months now.I have registered a complaint on 28th April with complaint no : [protected]. I was promised that my complaint will be resolved in a day.I was waiting and following up continuously with your customer care number but i haven't got my problem resolved.

This is not the first time ...For my first service of air conditioner they made me wait for 10 days.

Voltas service is the worst i have experienced so far...

Regards,
Kashyap.
[protected]

I have purchased Voltas vertis air con 1.5 ton on 2012. Now the compressor is having problem and supposed to be claimed in warranty. I submitted complaint, they did come and checked the ac after 5 days. For this they charge rs 3500 for checking and transporting. More on that they responded that it will take more than 15 days to replace it. I complained and escalated but no response. The worst thing no one speaks the reality. they didnt communicate prior that it will take so much days. I don't want air con serviced post to summer. They are not servicing as committed. I am very much frustrated and raising this complaint.

Voltas complaint number [protected].

1. Purchased new 1.5 ton window (183 cya) from graet eastern appliances pvt ltd, rajadanga, nabapally, kolkata on 2-5-16.
2. Delivered on 4-5-16.
3. I registered for installation at your customer service (Request no [protected] dated 4-5-16).
4. Sms received for installation on 7-5-16. (Ss refricon)
5. Sms received on 5-5-16 saying rqst no [protected] cancelled. Reason - job done by third party.
6. I am shocked. Please investigate who intimated for cancellation ?? Serious.

Doubts
1. Received call from voltas service agent (M no [protected]() demanding rs.750 + serv charges as against your company charge of rs.500. He refused to install.

2. I think your service ahent is giving wrong message to your customer care to harass your customers and extort money by creating pressure under the circumstances.

3. Unless you take action against these unscrupulous p4ersons, your customers like me will be unnecessarily harassed.

Dear,
I purchased voltas mini magic fresh - r water dispenser. Serial no. 6210148g13f005918. I complaint many time for the regarding of water colling and fredge colling. But company technician can not resolve this issue. I have request no from voltas [protected] and [protected]. Last complaint rescheduled on 21 april 2016 but company employees can not give response on the service time. And service timing is too late and so lazy.

Regards.
Jagmohan singh
[protected]

My mom has purchased five star ac arround 3 years back. We have registered a service request no.[protected] on 25 april from shainaiz mob no. [protected]

First of all i requested him to come at morning 10-11 so that i can attend to his queries but he didnt pay heed so i refused to accept service.

All of sudden he called me at 1.15 pm as the ac was creating problem i accepted. My nephew was their and over the phone i told shainaiz that condensor is cutting off automatically when the temprature falls below 23 and for few seconds on 21.

He didnt do pay heed to my issue and keep on repeating that temperature was coming to 23 so my work is over. I told him that all conversation i had with him are being recorded you cant bluff me.

Then he stayed there for few minutes further. Taking advantage of my nephew he started telling him that i will lodge police complaint that you guys have locked him.

When i reached home and heard about the whole issue i called shainaiz and asked to tell me what he wanted to tell but he took u turn.

Company like voltas with such good reputation are hiring such agency to provide service on their its meer shame on you guys.

I have all voice recording of conversation in my records and for reference.
Service report no 510
Franchisee name -
Coolwave
57/2, kashinath chatterjee lane
Howrah 711 102

Sl no.
4011039a13d002606
Dt 04.05.2016

Avanti

I purchased voltas air cooler P28M on 16th April 2016 from venus electronics Trichy. Within 2 days the air flow motor has failed and cooler is working. After 10 days a technician attended and said the motor is to be replaced. Even after 2 weeks the fault is not rectified. considering the brand image I preferred voltas. But the service is very worst. What is the use of repairing the item after the summer.

I strongly recommend not to buy voltas air coolers because of poor service.

In March I bought a Voltas 1.5 ton split AC. I hardly used it 2-3 times in a span of 2 weeks and it stopped working. On 12th April I logged a complaint with Voltas customer care. Complaint number is [protected]. Till date the issue has not been resolved despite 7-8 reminders. No engineer has turned up to fix the issue. I also raised the issue on facebook. Each time I get a standard answer that we will update you soon but there is no response. Almost half of summer has passed. I am shamed to have this kind of horrible experience from a TATA company which always talks about great values. Request your advice on how should I take this forward. I was planning to approach the consumer court.

Hi All

I have purchased Voltas Air cooler on 24/04/2016. It was worked only 5 days, its stopped giving cooling. we found its not taking the water. i have raised the complaint to Voltas customer care team 01/05/2016 complaint no [protected]. They have said with in 24H issue will resolve but till now(5 days ) are gone. no update on that. everyday i am calling customer care team they are telling it will resolve today.

I suggest dont purchase this brand products.

Not cooling
I purchase voltas ac in august 2015 but ac was not cooling dt. 10.04.16. I register complaint in Voltas customer care. My comp. No [protected] dt.[protected]. Technician visit on dt. 23-4-16. and told that the problem is leakage in outdoor unit and change outer coil in ac. Next day technician come to replace the coil to old coil in outer unit but i am refused to replace coil in outer unit. Technician go back without problem solve in ac.I write mail on 25-4-16 in voltas site, after that technician come on dt 02.05.16 to replace the coil with defective coil.once again i refuse to replace the coil to defective coil. now problem is still in ac coil . I received a SMS to cancel my complaint No. [protected] dt. 03.05.16. Why my complaint is canceled but my problem is still ...

Y.P.Yadav
email.id [protected]@rediffmail.com