Voltas Complaints & Reviews

Sir,
Sub: voltas 1.5t split ac purchased at vivek &co r. S. Puram, coimbatore not properly installed - excess price - complaint

I purchased voltas ac at vivek &co r. S. Puram, coimbatore on 19.04.2016 the details are as below
Voltas split ac 1.5t model 183 ly r410a
Bill no.[protected] dated 19.04.2016 viviek &co r. S. Puram coimbatore.21tamilnadu for rs.35500/-

On purchase they offered free installation charges and free voltage stabiliser and i agreed and settled the bill rs.35, 500 on 19.04.2016
Contrary to this, they now demand rs.1500/- extra as installation charges for which i feel cheated by your company, which spoiled the company's good name and good company image
I never expected such a poor service and cheating from your renounced establishment. On the purchase my ac

R. Vijayakumar m. Sc. Ag.,
Pa to collector (Agri) collectorate
Coimbatore - 641 018 tamilnadu
Mobile : +[protected]
Resi. 5, nanjammal street, kk pudur, coimbatore.641038 tamilnadu

Hi Team,

I am Vinod Maheshwari, resident of Dwarka Sector 6, New Delhi. On 6th April 2016 I have visited Electronics Desire, located in Dwarka Sector 7 for purchase of Voltage 2 Ton Split AC.

I have been shown the new latest product with Wi-fi features. I asked 5 Star rating AC, I have been told it is not in stock I can get 3 star and also shown me the power rating difference.

Based on the assurance of shop keeper I asked to delivery the 3 Star AC which was shown to me.

While making the bill and delivery of the Product I been given the Model No. 243ZYe. When I called the shop keeper, he disconnected my phone two times. After picking the phone he said please do whatever you can do.

I have visited the shopkeeper thinking a TATA Brand Product seller and after this behavior i am really shocked. I would like this issue to be resolve ASAP else I would like to go with Consumer legal forum for the same.

For your kind reference I am attaching the respective Invoice copy.

Thanks and Regards,
Vinod Maheshwari
+91-[protected]

I have a Window AC Model Voltas Vertis Pletina. I registered a complaint on 8/4/2016 regarding low cooling. after that company engg. visited my place and told that gas need to be refilled. they charged Rs 2400/- and filled the gas. After getting closed of service request, I got message that I have paid Rs 2000/-. After this i realized still low cooling problem persist. then i again called at customer care and registered complaint again. after this, one senior technician visited my place, checked the AC and told that Gas is less than required quantity. He said he wont do anything and same person who filled the gas will visit and will rectify the problem. After that No one visited my place and I got message that your problem has been resolved and engg collected Rs 100/-. The service request has been closed without resolving the problem.

I have lodged a complaint for non-operation of voltas 1.5 ton split ac with call no. Sr# [protected] on april 15 2016. After several requests in the toll free number [protected], the call has been attended on april 19 2016 by one engineer and it has been found that the motor driving the exhaust fan of the compressor unit has been burnt. Accordingly the order has been placed to the company for the replacement by a new motor. Till today no replacement has been made. The service centre number given by the engineer, [protected] is not available. It always gives engaged tone. Yesterday after trying at least 15 times, i have got one sms from the number in the evening that the number is ready for getting customer call request. Accordingly, i tried again and some lady voice has responded the call. After listening the details, she has told that she is not being able to inform when the replacement will be done because no spare part of fan motor is available. I am having my ailing mother who is just returned back from icu of a private hospital and three doggies who will not survive in this scorching heat if the ac will not get repaired. I have had no idea about this horrible customer care service of voltas. Please help me.

Dear nodel/ manager voltas

We have purchased this voltage 1.5 ton split Ac on 21.04.2016 and it was purchased from National Electronics, 28 kalimati road, sakchi, jamshedpur, jharkhand. We have been waiting for installation which has become like a dream which cannot be fulfilled. Shop owner told us that the installation will be done by voltas in 24 hrs or earlier. Even after calling more than 40 times shop owner is not responding.
Pls look into the matter and solve the issue.

We brought a Voltas air cooler on 6th April 2016, We found that water supply is not happening correctly to right and left side of honey comb pads we have raised a complaint on 8th April Till now the problem is not resolved.

Voltas is giving a poorest service in this regards it's not been 24hrs it came to 24 working days. There is no follow up calls from the team.

Last year in the month of june, i have purchased a split air conditioner (The biggest blunder i have made) and later reinstalled at my new flat at barisha sakherbazar, kolkata-700008. This is the fourth air conditioner, though the first of voltas make, i have purchased in my life and i had a bitter & never to forget experience with the service till date with this latest one. The services so far have been rendered by your outsourced agency, m/s climate control technology, 241/5 d.H.Road, kolkata-700034.


As per my service request vide number [protected] dated 24.03.2016, this air conditioner was reinstalled with installation charges of rs.1500/- on 27.03.2016. But unfortunately there was no cooling effect felt at the very time & accordingly requested your representative (Mr. Akib-[protected] and mr rahul-[protected]) to check. But, the representative assured us to get a perfect cooling effect after sometime. They left our flat with job number cct/14/19421 dated 27.03.2016. Please note here that in spite of having several available positions, the outdoor unit was installed by the representative at a relatively difficult location (As reported in writing by your other technicians visited later) to access (Which they were not capable enough to understand before installation and later tried to shift the responsibility to me not for technically efficient enough to understand the requirement of installation of ac – isn’t it funny enough that the technicians of your reputed brand basically depends only on the technical understanding of the customer). Furthermore, the outdoor unit of the ac was actually placed at a different location then what the undersigned asked your representative.

But, the cooling effect never came to our room where the ac was installed. Accordingly, another complaint was lodged by myself vide #[protected] dated 15.04.2016. Representative from your office visited my flat on 18.04.2016 and refused to do anything as because of ‘faulty installation’. They did not even bother to touch my ac to check. On my request, the representative contacted their manager, shri bibhas roy-[protected] and he assured to send some other technicians to do the needful on 19.04.2016. As per the job sheet #cct/14/22922 dated 18.04.2016, there is no gas in the ac. The engineer took some pictures of the outdoor unit to report to shri bibhas roy.

On 19.04.2016, another representative (Sk samsher ali-[protected]) came & refused (Vide job#cct/14/23178) again because of the faulty installation. According to them, they only look after technical issues, not any installation issue. The engineer again (!!!) took some pictures of the outdoor unit to report to shri bibhas roy. My question here is – why shri bibhas roy sent this kind of representative in spite of knowing the requirement of the customer?? Furthermore, mr.Bibhas roy although admitted their faulty installation but never proposed a cost free rectification whereas i already have paid duly for the service of installation alongwith purchase of essential equipment like angular clamps and wrapping tapes as long as 12 feet, as much as guided by your visiting technician. He expressed his incapability to send technicians who are knowledgeable to install such mere outdoor ac unit but boasted of having a team of men who can only administer gas if required, that too only if the outdoor unit is placed at a convenient location according to the taste and preference of the technician. He also provoked us to lodge a complaint to his hierarchy and respected consumer court as he proudly claims that there shall be no resolution from a company like voltas!

The representatives visited on 18.04.2016 & 19.04.2016, were primarily refusing to provide even a job sheet. Is this the job culture you maintain in a reputed brand like you??? Since the product is under warranty and will not fetch any revenue is the reason for such pathetic after sale service to your customer??? Because of your ‘efficient’ staffs, the job is still pending!!! Being a working couple, we have already spent 2 days leave from our respective office each to accommodate your representative in last 4 working days. I have experienced that all members of your group who are interacting with customer, do not have any value of words and they don’t bother/hesitate to confirm/assure any date/time to us without even thinking the consequence of the same!! All we have experienced are only sweet coated false commitments and instant apology ready on lips only with no real effect as such.

One more noteworthy and unique observation in this context, i would like to mention that your men are not only courageous liars but gutsy enough to automatically resolve any complaint virtually only and immediately ask for feedback, all after direct refusal to do the work by admitting their incapability of attending such problems and openly declaring that they are sufficiently paid staffs who dare not perform yet remain under your shelter.


Please also note that mr abhishek sau-[protected], who is supposedly the owner of m/s climate control technology, after repeated requests did not bother to attend our phone calls and physically rejected the call time and again, though reported by mr kaushik mondal-[protected], junior to him, that he was physically present in front of him in their office. I never expected that a valued customer with his problem, after being harassed continually over a week can threaten a unit head so much so that he has to reject phone calls so unethically.


Now, we have lost all hope to get a result out of it and we wish to donate this ac to you only for better usage!!!


Would also request your esteemed organisation not to market such costly consumer goods with so poor level of after sale customer service. It actually creates a negative impact on your customer base and forces us to believe that the company is making the customer fool. We, a middle class customer of india, don’t purchase any consumer good with this level of service even within the warranty period. I also understand that these services have been outsourced by you; but at the end of the day, we are your customer, who are supposed to be catered by you only directly/indirectly!


Would request you to please revisit your organisational structure in this front & do a self-introspection for your betterment. Please do not misuse the brand of tata along with you.

Please note, if there is no support for me from your end, i may not be gutsy enough to buy any more product of voltas ever in my life in future.

I have purched one 1.5 tons voltas split ac from m/s great eastern trading co.21 hemanta basu sarani, kolkata-700001. i have purched it about six month ago.but it is giving trouble from begining of purchase. some times it is not cooling, some times it is not functining remote and recently water is overflowing from front side.so we can not operate the ac.After complaing no customer care or their authorised service centre respond properly or taking action immediatelly.Recently further complain for water flow from front side abnormaly on19.4.2016 complain no[protected] but as on date no body respond or take in servicing. we voltas servicing is very worthless.

I had purchased 2 inverter ac from naresh trading company sector 1 bhilai on 25/04/2015.But cooling is not working properly.So many comlaints logged.
Probles are--
1)showing f 1 error and not cooling.
2)showing f 3 error and not cooling.
3)after connecting stabiliser(150-280 range) above problems are as it is.
4)voltas complain no [protected] is not working so comlain to local service center but no response from 6 days.Also talk to naresh trading company and voltas service engineer shree amar das at raipur ...
5)its swing is also not working properly

A request was posted for voltas window ac service on 23rd march 2016 and the service man came on 25 march 2016.he did servicing of AC but it was not proper and took 350Rs reciept no. 5515. the problem he mentioned that there is no cooling in AC in short gas problem and said another technition will come but no technition came till 3 to 4 days. i called once again in customer care and the technition didnt came for 3 to 4 days then i called in service centre and the reply was given that the technition wil come in 3 to 4 days but no technition came. i called once again and they said your AC has to be taken to the service centre and the problem they mentioned was the compresser problem without checking the AC or visit. then i complained without checking the AC how should you say that there was a compresser problem without visiting . one of there technition said that there was a gas problem and the other said that there was a compresser problem. then i argued with them to send the technition and they send the technition ater 8 to 10 days and he told that the ac should be taken to service centre . he took my AC on 4 april 2016 and he said that your AC will be returned to you in 2 to 3 days and they called after 3 days that there is a gas problem too and the charge will be rs2600 and the half payment should be paid in advanced and we agreed to their terms and after this i got a call from service centre that their is a coil problem too and you will be charged rs 3400 and the total amount will be rs 6000, we agreed these condition too. after that also the AC was not reached to us till 3 to 4 days then i call the service centre and the reason given to us was that the coil is not reached to us from company. we agreed to these condition also. after these again i called and the reply i got is that the coil we recieved from the company was not fit to your AC so another coil will come from company but no response i got from their side till 8 days. i again called them on 20 april 2016 and asked about my AC and i got the reply that on 21 april you will get your AC back and tthey send us on the given date but their was no progress done in AC. IT WAS AS IT IS AND THE CONDITION OF AC WAS MORE WORST. i called the technition and he talked to service centre and they told that AC should be taken once again to the service centre but i regret to send the AC to service centre because of improper service and i dont have any trust on the service centre. then i recieved call from service centre that you have to pay 5000rs for the material but i regret the terms beacuse if you cant give the proper service why you have opened service centre and misguiding the people. from 1 month i am in problem and that is because of you. you are responsible for it. when you took my product it was in very good condition and after i recieved my product its condition was very very very bad and you are responsible for it.if you dont attain my complaint i have to go ahead.

May be I did the biggest mistake to take the voltas 1.5 ton 5 star window AC over likes of LG..no one turned up to install the AC even after 4 days of delivery.Delivery TAT given was 48 hrs max added to multiple commitments, today 7 pm t being 1. The toll free no is just for heck .Croma retail same corporate concern reverts saying delay is from Voltas's end & washed off the hand ..pathetic..note my request no. [protected]. Service request no. with croma is SR[protected]. Incidentally both are tata grp companies

Note the purchase happen on 17th of april

purchased from Croma retail Gurgaon sector 29

Invoice no- SLF02A[protected]

Note when i asked for cancellation, the revert given is that - there cannot be change of mind. So, the bottom line is one need to wait till eternity for installation but cannot cancel. This is total torture to customer

Now i don't the way out neither can i cancel, nor the installation is happening. Total at-least i got more than 20 consolations saying the issue been escalated and it will be closed at the earliest.

Now here earliest tends to eternity

I have voltas split ac which is purchased last year on 5th of may, , , on the mane of manoj sahu, , , , my complaint number is [protected], , , after requesting for ac services till 4 day no one responding after that i have put the request again and i spoken will mr. ali, miss amulya and miss heena and fourth person also but i forget his name every one so rude on call, , , after putting request 5-6th time 2 persons ([protected] jashish ) visit on my location on 20/04/2016 and with out check any thing they have generate a fake paper for a/c gas leakage and said you have to pay 1800 rs, , , , , such a very bad services in voltas company i make a bad decision to purchase a voltas ac, , , , so kindly help me regarding the same issue

I had given my ac for servicing as there was gas leakage. The technician informed me that it would take 3 days for which I agreed. Today it is 1 week. Add to it after 3 days I kept calling to check the status and also informed them that there is a senior citizen in the house with high BP problem and requires the ac cause of the heat. The technician came yesterday kept d ac at home and said would come back to fix it and did not not. When I called the cs num today I am not getting any positive response. This is not the service I expected from the cimpact which is so renowned.

I buy a new Voltas AC from on December 2015. But it was not working properly, it have some cooling & sound problem I raised request to the customer care two times. CC executives are assuring me that they will solve my problem within 24 hours, but after every 24 hours I received sms that my complain is cancelled & the reason is customer not responding. No one even the technician not called or visited my place to repair it, so how they can say that customer not responding. This is summer season & my child are facing problem. Kindly see my matter. My complain no is [protected] & [protected].

I lodge a complain in voltas customer care no [protected] for my ac service after 3 days they send there man for service they checked my ac and told me that sir we checked your ac and there is gas problem in it. tomorrow someone will come from our company and fill gas in your ac. you give us 400 rs as a service charge. i denied to give money to him and i said that i will pay your service charge and gas charges both who will come tomorrow. next day they send two man they also repeat the same thing checked the ac and told me that there is gas problem in your ac 1800 rs cost for gas and 500 as a service charge tomorrow someone will come and fill your gas and he said ( if you want to fill gas then give me 1500 rs in advance and rest amount after service as told by mam. the voltas is making fool of me from last 5 days no one is hearing and doing anything just asking for money in advance please take some action i will very thankful to you .

Hi team,

This is in reference to the request no. [protected] which was raised on 15/04/2016 for the free service of my voltas 1.5 ton windows ac which i purchased in sep 2015. I was told by your executive at the time of this request that the technician will visit at my place on 16th april. Since no one came to my home, i called back on monday for the update. The guy said he is sending them notice to work on it on priority and he said either technician will be there today (On monday) or tuesday. No one came to my home or bother to call me up, but last night i received a message that the ticket has been closed. I called back up to get the ticket re-opened and the person told me that the ticket has been closed by the technician end stating the job is done. However, no one even contacted me from voltas.

This was the first time i try your service and i got such experience. Request you to please look into this on priority and get the technician arranged for the ac servicing.


Also the telephone number of your delhi local technician which was shared with me is [protected]. Which never worked for me, i tried number of times and it is always on a busy tone.

Regards:
Parbat s. Sandhu
+[protected]

I m sorry to inform u that even after repeated complaints, no technician from Voltas came for service. I regret to say that no free service is provided during the stipulated period. The seller, Jimmee Furniture doesn't cooperate with me in this regard. I have lodged complaints at ur customer care twice . My last comp. No . was [protected]. Now 72 hrs.elapsed without any service for my Ac(3 star 1.5 tonnes)

Sir,

I am writing to express my displeasure over voltas ac, a tata product. Tata is considered a world class group. But is it world class?

I had bought a voltas ac model 183dy 1.5 ton windows ac, on 28.04.2015. The ac was working well and i availed my first service in 2015 and then second service 6th mapril, 2016.
After 2nd service of the ac i started to observe that the ac is not cooling properly and that compressor is tripping intermittently and i lodged a complaint with complaint no--[protected]. No one visited to me and after 2 days i got a msg that your complain has been resolved.

Again i complained with cimplain no.- [protected] . The service technician visited on[protected] and told me that everything is fine, i insisted that something is wrong but technician said that there is nothing and the compressor is fine. He told me that you just started the ac just 3-4 days back for this season, it will fix automatically. I told him that wait for just 30-40 min you can see the problem but he told me that he has 9-10 pending calls so he don't have time to see the ac overall.

Same day i faced the problem again and i lodged again a complaint wid the no.-[protected]. My appointmentor was scheduled on[protected]. As i got the msg. But no body came.

My ac is still in warranty.
With this description. Resolve my issue.

Mukesh mathuria

[protected]

Sir,
My name is ayan chanda. Last year at the month of may i brought voltas 185zya split ac. At the time of brought the product sellsman told me that we'll get two free services and i also saw this free services warrenty on the box of ac machine. So this year on this month i called your customer care. They took my servicing request & send a service request number to my phone. This request number is [protected] and the appointment date was 13-04-16. But at that day no one was came for servicing. I wait for another 2 days for your technician. But no one came. After that i called again your kolkata based customer care to tell that. But they told me that my servicing was done at that day. I just shocked. I told tham that there was a big mistake. On one came to my house. Than i asked tham for my servicing. After some talking, again they took my request & send me request number which was [protected] & the appointment date was 19-04-16 to my phone.But they again failed to send any technician at that day. No one come for servicing still now. Now i called on voltas toll free customer care number which is written on the back of ac remote. I told them all details. They told me for making a complain at this website. So i make it. I'm very disappointed by that type of harassment for servicing. I think i made a big mistake by buying voltas ac. Can you help me to get my free ac service? I'll wait for your answer. [protected] its my phone number. Further any quarry please call me at this number.

I purchased a Voltas 1.5 Ton Split A/C on 15/04/2015 from Flipkart. My A/C was working fine in the previous Summer season. I started using my A/C again just a few days back due to hot weather and my A/C was not cooling like it used to so I contacted the Voltas Customer Care for scheduling a customer support executive visit to my house. They told me that my A/C is leaking Gas and there might be a possibility to replace the condenser of the A/C which is costing me around ₹7000. My warranty expired on 15/04/2016. My point is, how a product from such a reputed company who have a image in the market for their durable products have such low life product which got damaged in a span of one year only. Is there not any quality control checks ?