Voltas Complaints & Reviews

Team,

Because my 75% of family members are working with Tata, Tata Chemicals Ltd to be precise, I thought to purchase a product of Tata and not anything else.
This idea was not because I wanted to avail additional employee discount, but because of the trust which was developed with Tata in this many years.

I bought Tata Voltas AC 1.5 T from Flipkart, and since day one I am facing some or other problem. Installation of AC was pain, following up with the installation team was the worst ever experience. After that, water leakage started, and every-time the technician comes after minimum 5-6 follow ups, and he comes to my home and opens the AC Unit, gives a look at it and claims that it is resolved. And they will suggest us to keep the AC ON for whole night, and let us know. Before we could even test it, I will always get a message that the problem is resolved.

Now the problem has reached to next level, ice pieces have started falling out of the winges. And they directly fall on my TV.

Below are the SR numbers.

SR # 1 : [protected] Dated : 21-May-2015
Description : I have called up CC, to register my product because at that time their website was down. Till date I was relaxed and under the impression that my product is registered. But then at time of raising today's complain, I came to know that my product was never registered and the person who had taken this request; has mentioned in the description that this call was for Product inquiry.
Feeling so much disgusted by knowing this.

SR # 2 : [protected] Dated : 09-Dec-2015
Description : Raised the water leakage problem, after struggling to get in touch with Customer Care and the technician; they came to my home. Took a look, like an expert at the product. And claimed that the problem is solved. We trusted them. And the problem was still there.
Mistake I did : Instead of again raising/reopening the complain, I directly called the technician and tried following up for a month. And then I gave up.

SR # 3 : [protected] Dated : 01-Mar-2016
Description : After the previous complain, we had almost forgot that we have an AC in our home. Then suddenly we again started the AC, and the problem was still there. And so we raised the complain again.Request which was raised on 01-Mar-2016, the technician came to my home on 11-Mar-2016. Does it really take this long for a person to take a visit ?
This time there was different set of people, they said that the product which you purchased is wrong product. You should have never purchased this. I was like WTF ?
And on the other side, they did took a look at the product, did some type of servicing and claimed the problem to be resolved.
As part of this SR, I had clearly asked the CC representative to make a comment, that I want the replacement and that I am demanding for a new AC. To my surprise, there wasn't any such comment added by the CC representative.

SR # 4 : [protected] Dated : 13-Mar-2016
Description : So now I have again raised the complain because today ice pieces are falling from my AC Cabinet. And it is high time that I have been patient. Now I don't wanna hear anything and simply need a replacement of my AC.

Let me see how you guys help me.

Thanks,
UmanG

I Had purchased window About 185DY from Vijay Sales GhodBandar Road on 18th Oct 2015. Requested for first Free service due within 6 months on 23rd Feb 2016. Technician visited immediately. PCB fault found. PCB is to be Changed. Technicians again visited my place But with the PCB was of some other model. There after till now even after continuous complaint No response from your Service center for last 15 Days. Please look into the matter and resolve the issue as early as possible

Hi I had purchased a 1 ton AC from voltas and the same had gas leakage problem in an interval of 3 months. This is the second time since time if purchase. I have asked for replacement o[censored]nit but there is no response from voltas. Complaint number [protected]. Can we have a replacement done at the earliest?

I purchased Voltas Vertis Elite S AC from Jaisons dealer Salem 7.on 31/03/10.
Since then i am facing lot of problem with this AC. This AC is running with more noise. Within a period of 10 months the coil sensor failed. It was replaced.then 14th month outdoor unit blade got broken..It was replaced with a defective one. Again the blade was replaced with a new one.
Again the blade got broken on 1/9/15. This was replaced on 04/9/15 for Rs.900. The said blade got broken again on 9/3/16 a short period of six month. I have complained to the service personnel. But they replace the blade only every time without analyzing the root cause. This company has cheated us by selling a defective Ac. I am fed up with performance of this AC

I purchased voltas AC from snapdeal on October 2015 and used only twice, till now. First it worked well but now we have a problem with cooling. So, I called voltas customer care and launched a complaint on 23rd FEB, 2016. They said issue will be resolved with in 24 hours but week passed no response from their side. So, I called them and made one more complaint but no one came to fix it. It's almost 4 weeks from the initial complaint still no response from their side. When ever I call them they are giving the same response your complaint is given high priority and will be resolved in next 24 hours still it's not fixed.
My complaint Id's are
1)[protected]
2)[protected]
3)[protected]

Hi,

I have logged a service request and Complaint for Voltas AC ( 183cya 1.5 ton, window AC ), request no : [protected], Dated : 25 feb 2016.

It's been more than 10 days there is no proper resolution being provided .

Executive have visited twice after 5 calls to customer care and detected issue was with PCB ( sensor) and had taken the sensor (PCB) and remote for the repair and it's being 7 days the condition of PCB is still the same.

Today they have came up with repaired PCB ( sensor ) however it didn't work.

Again they said it will take at-least of 3-4 more days to fix it.


I am not understanding that Voltas don't have any trained technician or service staff to provide after sale services ?

It's being pathetic experience till now with VOLTAS as it's just 9 months of buying a new AC and it's quality not up-to the mark. ( PCB not working, sensor issue, poor after sale service )


Please provide the proper acknowledgment and treat this request/complain on High Priority.
And if it's not getting repaired than please make a replacement of new PCB so that issue won't occur again.


Customer name : Shivendra singh
Product IMEI number : 4011175A15C019484
Invoice date :[protected]
Sold by : WS retail services Pvt Ltd
Order id : OD[protected]

Prakash refrigeration service chennai - 600 053 has sent an untrained service technician to home for the regular service of i.5 ton split ac of own. They are not fixed the outer cover properly. It hanging outside. Do needful

Dear Sir, I have purchased the above machine from your dealer, M/S. Khosla Electronic, Barrackpore in West Bengal. Model No.SAC123EY-R, Sl.no.4511860D15J000825 vied invoice no.5424/1516/10286 Dt.21.02.2016.
also I get a free gift cupon no114. from your dealer where indicated Free Wall mounting and free standard Installation.
After that, your one of service provider M/S. Rachana Electronic, Add.- Pansila, Sodepur, Kolkata. Ph.[protected] come in my house on 25.02.2016 to installed the machine, but they have demand Rs.800/- for your wall mounting (product code[protected] either Rs.600/- for installation.
I cannot accept their suggestion and regret to pay execs amount.
Unfortunately the machine is still uninstalled.
In case you are not in a position to supply this mounting stand free of cost, please treat my order as canceled & arrange to refund the payment.
Yours faithfully,
Asit Kumar Roy.

We are very dissapointed with the service and product of your air conditioner Voltas. Your customer service didn't want to accommodate to our complain and therefore we send the photos for your reference.

I, ramkrishna indu, from sukanta nagar, salt lake, sec-4, kolkata-700098, like to complain that inspite of amc contract(namc/ssr/06-16/259 dt[protected], i am not getting services for last few months. can i expect services.
Regards,
R K INDU

3 weeks before I have purchased a 1.5 tonn split ac 185CY in paytm which has a unit warranty for 1yr and 4 yr warranty on compressor. Though i have taken a paid installation service from voltas( req no: [protected]) as technician did not do proper installation. All the gas got leaked out and the machine started giving trouble. If we would have noticed it at earliest we would have faced a huge damage to the product.

I have loagged couple of complaint by calling on voltas customer care number and even with multiple follows on a daily basis my issue is still not addressed.

Being a tata group employee I am totally disappointed with the service provided by Volta's and in fact feeling regrad for choosing the product based in brand name.

When I call the local Volta's customer service center, to my surprise they were refusing to provide the warranty service thought the issue was occurred due to wrong installation. In fact they are asking us to pay additional amount for visiting my home to check on issue.

I tried all known ways to highlighting my issue. If its not going to workout Last option left would be approaching consumer court.

You can call me on [protected] for more details.

I purchased a voltas chest freezer 500 Lts on May 2014. The freezer broke down on Feb 2015 and voltas replaced the compressor at free of cost in warranty.. Again the machine broke down on Jan 2016 due to compressor.. We have stabiliser and used for domestic purpose in our home.. Now voltas required 10000 rupees to replace the compressor.. On average the compressor didn't last for even one year.. Kindly request to take necessary action .. Attached the bill copy and replacement copy for reference ..

At the time of installation, I asked Voltas technician that why the outside unit keeps running inspite of switching it off from the remote, but he said aise hi hota hai, actually it should stop immediately as soon as you switch off from remote. Gas was not there in the unit, it was tripping from time of installation, but Chand Mohammed ignored all these issues, and in the process I was given a faulty piece.
If one gets a faulty piece in the beginning only, the customer is liable to get a replacement, so that the problem doesn't persists.
But regret to say, inspite of my repeated complaints, nothing has been done. I had sent an email also to customer care, but they too didn't bother to reply.

Dear Customer, your request no is [protected]. For any further assistance please call our Helpline [protected] (24X

I have registered a complaint regarding my voltas 1.5 T split AC on 5/2 16 to the toll free number[protected] at 15.13 hrs.But nobody has contacted me hitherto nor any reply to my complaint received.Please act swiftly in order to redress my cplaimt.
-Gokul Varma
Sivadham
Mankavu
Kozhikode 673007
Kerala

My Voltas Split Ac is not working since Oct.15.Its under warranty period.I have complained several times, but no one has come to visit once also.In this forum also I complained on 3rd Nov 2015.But till today no one has come from the company side to resolve the problem.The complain no. was [protected].

We have 7 Acs of voltas in our IDBI bank Saraidhela Branch. We rae having problem in our 4 ACs since more than 7-8 months. We have continuously called on ph no-[protected] of Mr Pradipji who had done installation of it in our branch. He has even assisted us on phone also but still there is problem of gas leakage in 3 ACS and as per him, there is some machine problem in one AC srl no- 4551474A13A000264 (2.00T) and they have carried our machine also wrt to this but the issue has yet not been resolved. Other ACs which are having gas leakage problem presently regarding which we have informed them are: Srl no-4551474A13A000358(2.00T) Srl no-4551392A12G001009(1.00T) Srl no-4551392A12G001038(1.00T) Our contact no-[protected] & mail id-aruna.[protected]@idbi.co.in

Is the anyone to resolve my complaint of screw cap not provided by technician while servicing my ac. Inspire of repeated complaints Voltas is not position to provide the same. Pl respond to my mail is tejas.[protected]@gmail.com. Tejas kamdar. Mobile [protected].

As per my comp.no.[protected], [protected] . Voltas team is not in position to provide screw cap of new a.cc which was misplaced by your technician at the time is first service. This issue is pending from last few months but surprisingly entire team is silent on this. Repeatedly I em following up but as usual no response. Pl conclude this problem imm. Tejas kamdar. Mob. [protected]

My email id is kaushik.[protected]@gmail.com. Worst experience with the Voltas AC. We got the AC 3 months back. As soon as we bought it, it stopped working just after 2 days. Then we called the customer care and they said some relay was not working. After it was fixed, then again new problem started. AC compressor won't work properly, AC will be running all night but the other room will be cooler than the AC room. Now after just 3 months compressor is not even switching on. WORST AC MANUFACTURER IN INDIA! I DOUBT THEY DON'T EVEN MANUFACTURE THEY GET THE PRODUCT ASSEMBLED AND NAME IT AS VOLTAS. PLEASE DON'T EVER BUY VOLTAS ACs. I AM TELLING FROM MY PERSONAL EXPERIENCE.

Date of Purchase : 16-Oct-2015 Date of delivery : 17-Oct-2015 Date of installation : 19-Oct-2015 Date of incident : 19-Oct-2015 Date of Complaint at Voltas customer care no. : [protected] Complaint Number : [protected] registered mobile number :[protected] At the time installation the depicts him self as Voltas installation man for the ac installation. He bring my Ac remote with him for replacement as that remote was not working when it checked after installation. Thus, I can't use my AC without its remote from the date of i had purchased and installed a voltas ac product. Nowadays when I call voltas customer care regarding my complaint they just put my complaint in higher priority or forward it to higher authority. even after that they don't resolve my complaint from long period of time as it is approx more than one month. I had not spent money for air conditioner not for just watching. I requesting you please return my AC remote without any defect and as like image provided by me which was the remote which you provided at the time of purchase. I requesting you that please give me refund for your defective product you provided and not return it with new product in replacement of that product. Thus, I am again request you that please take your entire product return and pay refund to me or give me reasonable time for the product will return to me without defect.