Voltas Complaints & Reviews

Dear Sir,
I have purchased one window air conditioner in the year 2014 from Sargam Electronics (P) Limited.
The description of goods are as follows:
Voltas WRAC 1.5TON 185LY with stabilizer skybird ASL-4017. Now, I have requested on the custormer care no. of Voltas and got request no. [protected], in which the appointment schedule for[protected] at 12:17 PM but no body turned up.

I have again called customer care but people assured me each time and no further assistance was given me, rather, they cut the call in between. After attempting several call attempts, one executive answered my call and again lodged my greviance. He alloted me request no. [protected] and again gave me appointment schedule for[protected]. However, Voltas executives always assured that the technicians will approach via telecon in 24 hours. Its being long time to face such situation, the same has happened on last year.

Dear sir

for your information we are already inform day by day 02.04.2016 to 07.04.2016 regarding voltas deep freezer cooling problem. But nobody came till now kindly do this needful.

Regards,

James M.K.
F-57, 2nd Floor, Dilshad colony,
near HDFC Bank, delhi-110095
Phone Number:- [protected]
Land line Number [protected]

We have placed a complaint about one of our window ac not working properly on 24th march 2016.The complaint was honored de next day but de problem wasnt rectified.We call upon de service center daily but no one has come to recitfy de problem. The reply we get is dat the technician is coming and he never comes.I am from kota rajasthan. Eatos restaurant, talwandi.Kindly do the needful asap.

Hello,
My name is prateek and i owe 2 air conditioners from voltas however i have been requested twice for the servicing of my ac and the appointment has also been booked twice however nobody has turned up and i have wasted my 2 days for you guys sitting home doing nothing and when the engineer called his timing is for 3'o clock and nobody appeared and he was very rude,
The people with whome i had word there name is Rajesh, Priya and some other people and when asked to connect to the manager my call disconnected twice and i will take this further, i have all the recordings as well...
Voltas the worst company i have ever seen and will make sure that I'll send u a legal notice soon...

Thank you
Prateek
[protected]

I've purchased 1.2ton voltas ac 153cy from snapdeal and installed in my house on 24-mar-15 through voltas installation team..

For the past 1 week i'm not able to run my ac due to frequent tripping of mcb within a minute of ac start up (I've encountered this issue within a week of installation). I've tried replacing the mcb but no good. Then after investigation with my electrician i've found that all my earthing wire in my house has got burnt due to ac and the issue didn't stop there.

While checking the connection from my indoor unit to the outdoor unit, i've found that the exposed portion of the cable has got cut by birds and that lead to short circuit. The copper tube and electric cable are left open without any insulation or armour which lead to this problem. I'm distressed with this badly unsafe installation by voltas team.

I've registered this compliant with voltas request number [protected]..

Voltas service technician has visited on 4apr and he is telling that the cable is to be replaced and some other technician will visit the next day and do the needful like covering the tubes and cables on extra cost. When i'm not responsible for the faulty and improper ac installation, why should i suffer like not using the ac for a week, replacing all wiring in my house, pay for ac cables and covering for cables and copper tubes and the distress.

Futher no one turned up on 5apr, i once again called voltas customer care, all they did is hear my story once again and registered a new compliant and told technician will visit on 7apr. Still unclear when this issue will get resolved ... ;(

I have an issue with my a.c. that it is not cooling and it's remote is also behaving abnormally and it requires it's first wet service.
I got this AC installed last year, it is still in warranty period.
I logged a case via customer care toll free no. [protected] for this issue and got a case no. [protected] and got a message for technician visit for 3rd April, then it was postponed to 4th April. While doing followup on call for this case i got very irresponsible and rude behavious from executive which is not expected and acceptable from this Company.
After that the technician visit extended for 5th April. And now there was no technician visit to my place for solution and i have received a message for closure of case which is not acceptable for all. For your information how come technician sign itself his job sheet on the behalf of customer. I want you to investigate this asap and reopen my case.

My registered mobile number is [protected].my AC got repaired in last December.since then I have been registering complaints but nobody fixed it.finally they said the compressor has gone.though it was within the warranty period, they asked me to pay 3500.even I agreed for it.it's been months now, no one came to repair.is this the way ur customers are treated?kindly fix it asap

I had bought one tata voltas ac from snapdeal on 25th march 2016.My request number is [protected].According to the company policy ac should have been installed within 48 working hours.Till date i am calling customer care for its installation only to get false assurance from the customer care executives..They are treating the customers as if they are showing a mercy .The worst service i have seen in my life.Its really a mistake to buy tata volta ac.

Planning to go to consumer court if not installed tomorrow...

Hi,

I had bought a voltas split ac just 7 months back from sargam electronics lajpat nagar, delhi.

This is ac was found to be damaged by manufacturer as per the voltas service guy.

It's been over 1 week that i have been struggling to get attention from voltas.

They have been sending people who replace the faulty parts with new one.

The ac is now fitted with so many assembled parts from voltas that it doesnt function properly and works like a cooler.

These guys have cheated my hard earned money and i want to launch a complain.

My contact number is [protected].

Please get in touch with me.

Hello,

I have purchased voltas ac on 5/4/2015. They offered me two free services in a year. Few months back i have requested for 1st free services but no response get it from there, now again i have requested for free services on 31/03/2016 but no one came till date. I know few technician from voltas only and they have mentioned as nobody will turn up because its free service. Once you start paying then only they will do. I am really upset from voltas. I thought its really good brand and they will do all services on time. I have called customer care department thrice they said they will followup again and again but nothing happen till date. They gave helpline number for 24 hrs [protected], from toady early morning i tried at-least 100 times but not getting thru as its show number busy for full day.
Now tomorrow is going two 1 year for my ac and its going to expire for free services, might be they are waiting for 1 year get expired offer free services than they will do services. This is really worst from voltas. No one is helping and i keep trying to reach customer care department.
I would request you to kindly take action and do the services as soon as possible.
See the below request number
[protected]

Purchased voltas windows ac from snapdeal. Received product with broken part. Refund or product return rejected by snapdeal and voltas both. Requested voltas to get the installation done but no response received hence got it done by calling 3rd party from market. Now when 1st free service is due no response from voltas service center. Customer care guys only read the scripts of sorry and thank you. Service center is telling today, tomorrow for last 3 days but still nobody came. Very disturbed how can such unprofessionalism and ignorance be handled in our country. People sell product, collect money and just fly away.

Today at 1:22 pm
Voltas window ac-
Sir, this is also a hopeless ac. I purchased voltas window ac on 31 march, 2014. After 7 days of purchase, window panel was replaced, similarly front electronic device was replaced after two months. Amc for the product was carried out, during 2015, water waste pipe was broken and replaced after chasing the company. In march 2016, the ac went into coma, since gas leaked. The company service engineer checked the ac and suggested to get coated copper tubes which had got rusted. I agreed. The extra amount of rs 800/- had been paid for coating. Hence it does not cover in amc. Wonderful ac. It has shown number of problems in two years. Hopeless.In this connection, rs 800/- for coating is a totally illegal. I will not recommend any one to buy this ac.
This company is fooling customers by selling hopeless products. Voltas team can contact me at my number [protected] (Delhi)

A.K.Khanna

I have purchased voltas a.C in 17/02/2015.I called customer care for 2nd free service. They sent on 16th feb2016, the unskilled technician broke lock of a.C.And carlessly try to fix it and told me that, it is company's mistake they will replace the part within 7 days. After 2 days sms coming that yr case.Is solved.I was surprised
A nd when i complin again to customer care on 7/03/2016 they give me another case no:[protected]and said we will forword yr complain and u will conteocted within 48 hrs.I complain ed again on 24 march case no:[protected] and i recived ansewr your appointmet schedhle 29/032016 18:00, still no one called me.And sms receivedyr case is cancelled reason"estimate not approved".If service center broke any parts due to their technicians mistake why should customer has to pay extra money ?Plese solved my case.

I bought my voltas ac online. On delivery i raised an installation request with voltas. They have a resolution period of max 24 hours.
It's been 5 days but no action has been taken yet.
I have called the customer care multiple times. All i here is that my request is put on priority and technician will call in few hours.
I have called their various helpline numbers but no use.
I was not expecting such a bad service form a tata subsidiary.
Very bad experience.
My complaint no is [protected].

- ankush

Hi,
I have purchased a Voltas 185 EY(S) Executive S Split AC (1.5 Ton, 5 Star Rating, Silver) on 27th April 2016, and have raised a request with Voltas on 28th April to mount this in my room. As per their standard the SLA is 24 working hours and I have waited till that time but no one came to install the AC. I have called the customer care, and they have assured that someone will be coming on next day. No one came, and I have called the Voltas customer care next day evening but have got some meaningless feedback that they are not aware when the person will be coming and installing the product. I have asked them to connect to the Manager, and the Manager has committed that the service engineer will be coming shortly and fix this issue. I am following with Voltas for last 5 days after spending my credit card on purchasing their product. No one has any idea who and when the issue will be fixed. Please help.

Thanks
Bensi Bose T C
Cell #[protected]

I bought a brand new AC on 26 march 2016. But after installation its compressor came out to be faulty. I lodged a complaint with customer care (complaint no-[protected]). The company guys came and said that the ODU has to be replaced. It has been a week since then but I could not get my ODU replaced. What is this? U have such low quality product that the brand new AC is not working. The dealer is also not interested in replacing my AC.

It was a great loss for us to trust the voltas brand and customer service.
Now I am in the middle of no where.

Please look into my matter and replace my compressor unit urgently.

I had bought one Tata Volta window AC from Snapdeal and requested for its installation on 25th March 2016.My request number is [protected].According to the company policy Ac should have been installed within 48 working hours.Till date i am calling customer care for its installation only to get false assurance from the customer care executives..They are treating the customers as if they are showing a mercy .The worst service i have seen in my life.Its really a mistake to buy Tata Volta AC.

Planning to go to consumer court if not installed tomorrow.

I Purchased Voltas invertor ac from Nilambur Showroom, then before finish warranty it got complaint, then I informed Nilambur Voltas service Center, and they address the issue after one month, then they informed to wait, right now is almost 2 month again they are telling to wait, now warranty finished, they are not resolving to issue, please help me to get solve the issue.

1. I purchased 01x voltas 2 ton air conditioner 3*split air conditioner on 26/03/2015 from hiyer cool systems, domalguda, hyderabad (Hereafter referred to as dealer), who as per their invoice categorically claim to be “authorized dealer of all air conditioners”. The dealer despite repeated requests failed to make the said acs functional as they employed novice technicians for pecuniary financial gains and not the technicians of voltas technical support services. As a result, the ac kept lying on ground, exit holes on the wrong side was made in the concrete wall and parts of ac also went missing. On 16/03/2016 the dealer point blank refused to make the ac functional.

2. Consequently, a complaint was registered with voltas customer services through e-mail on 17/03/2016 on this account. The complaint/request was attended to by voltas authorized service center staff on 19/03/2016. And the said ac was installed on payment of rs.1850/- (Installation charges – rs.1500/- ; cost of ac parts – rs.350/-)
3. Besides mental agony & inconvenience caused to me and my family members (Especially my son who is quadriplegic), the amount of financial loss incurred is deplorably unjustified and needs to be refunded –
 transportation charges – rs.1200/- levied by dealer in gross contravention of their e-mail dated 12/12/2016.
 installation charges -- rs.1500/- by voltas for a new ac purchased on 26/12/2016.
 cost of ac parts -- rs 350/- by voltas despite ac being within warranty period.
 masonry repair to wall – rs. 400/-
 total -------rs. 3450/-
4. With disdain, i additionally state that this kind of attitude shown by its customer care and dealers was not expected at all from an immensely reputed brand such as voltas, who seem to have no sympathy for their customers.

I purchased AC on 30/12/15 from sharptronics showroom. Now AC is not working and my complaint no is [protected] dated 23/03/16. It is showing some error code E5.yesterday one technician came & telling that very big problem is there in AC.l am very confused that 3 months only over now . I dont know what we have to do.still the problem is not yet resolved. Showroom people also talking very rudely. They are not responding properly. Pls give any resolution for that.