Voltas Complaints & Reviews

Ordered Voltas dishwasher on October 1 via Amazon. Delivered on October 6. Installation notice came on October 18, and engineer Hemant (phone number [protected]) installed on Oct 19 and said a part was missing. He said he would return the following day after talking to his manager. On October 19, the ticket showed resolved. SR Number [protected]. In spite of multiple tries to follow up with Hemant, supervisor Mohammed phone number [protected], and Ashwaq phone number [protected] has not resulted in any further installation. Even though we were assured it would be addressed. For one month plus, dishwasher has been unusable. TERRIBLE SERVICE. We would request a full refund.

We have purchased voltas split ac just 2 days back on 15 July 2024.

First of all, the voltas dealer promised that installation will be done that day itself. But no one visited for installation even after complete day. After numerous calls, one technician was sent.

Before purchase, we asked dealer that we need horizontal swing so does this model have that feature and dealer confirmed.

Now, when we received AC, it does not have horizontal swing feature. When we asked the dealer, dealer told me to register complaint in voltas. We followed and registered complaint. Now, voltas service centre tells me to contact dealer and dealer tells me to contact voltas for this.

And as a consumer we are not getting any solution with horizontal swing feature and feeling cheated with the company.

Either we need a full refund and want to return the AC.
Or we need the value of our hard-earned money spent on this.

My name is Chander Prasad. I have been trying to reach you for the past 6 to 7 days regarding an issue with my AC. The compressor of my AC has broken down, and my family and I are facing significant discomfort due to this.

Despite several calls, I have not received any confirmation from your service providers about when the compressor will be available and when the visit for repair will be scheduled. This delay has been causing us a lot of inconvenience, and I am unable to sleep at night due to the heat.

Chander Prasad
[protected]
Chander Prasad

Hi, i bought a voltas ac via offline shop and product got delivered on friday 21st june, and the installation was to be done on 22 nd june, while the technician came and checked the product, it was found that PCB is not working properly so we contacted the dealer and we were assured of the replace of the indoor unit, while after some time customer care contacted us and asked us to change the PCB only and continue with the same indoor unit as it is not possible to replace the whole indoor unit or else we have to wait for another 1 -2 months . Now this is the TRUST that TATA sells ?... AC didn't even start on the day of installation and when we asked for replacement we were denied, saying to change only the defective part . First of all, this type of incident creates fear in the customer's mind whether they have opted for a trustable brand or not . while coping up with that and consoling ourselves that this might happen with the electronics, we at least expected a reasonable support from TATA, that they will smoothly replace the indoor unit, but to the contrary they asked us to change the PCB only like i have called technician for repairing purpose . I am extremely dissatisfied with the experience, it is nothing less than experiencing a trauma

Dear Voltas Team and To the responsible staff related to this matter,

Greetings for the day.

I am writing regarding my dissatisfaction with the service Request ID: [protected] dated 30/05/2024. I am still facing issues with my Premium Voltas AC unit 1.5 ton, and it has now malfunctioned many times due to gas leakage, and is not cooling at all.

I would like to remind you that during the last service request, I was promised that if the machine had further problems, the company would replace the defective parts (compressor). As this has now occurred, I would like to request that the company upholds their promise and replaces the Defective parts as soon as possible. Almost 23 days passed but till date no resolution has been received from your end.

I am disappointed with the commitment level of your team. I have received so far. I sincerely hope that this time my issue will be resolved effectively and efficiently. I request you to take necessary actions and live up to your words.

Thank you for your attention to this matter.

Best,
Himanshu Jain

My Voltas Vectra elite 1.5 ton AC, which I had purchased on 25 June 2023, is still in it's warranty period, and it's outdoor unit Printed Circuit Board, had burnt on 22 May 2023, which needs to be replaced. I had registered my issue to Voltas on the same day and the engineers came to check the issue the next day, i.e. on 23 May 2023 and they told has that Printed Circuit Board needs to be replaced. But after that no actions have been taken to resolve my problem, and now it has been a complete one month, and no progress.
Whenever I call them for enquiry, they just say that it will take 5 days, 3 days and so on but till date nothing has been done. I'm so troubled in this hot and humid weather so it's my request to Voltas to resolve my issue at the earliest and get my AC's Printed Circuit Board replaced as soon as possible.

I have complained several times about my AC not functioning(cooling) properly and from starting there is somewhat problem is there and even after several complaints no response from the company side . After calling several times the technician comes and go by giving false hopes and claiming and also changed the gas but the problem still exist and now even service technician is not attending any calls and by seeing and experiencing all these things I can purely say that Voltas service is worst and frustrating and kindly request all to buy only that products from the market which all have good after market services not which only false claims it.
Regards
Frustrated customer from Voltas service

This is to inform you that we are following up your technical team to resolve the issue of PCB since 25th May, 2024 but Mr. Bhoodev is not able to resolve the same.

He is untrained and just coming and investing our time.

Due to no resollution we have huge business loss.

My contact Number is [protected].
Email Id : [protected]@thrillophilia.com.

Dear Voltas team,
I purchased 2 new Voltas 1.5 ton inverter AC units from G.K Electronics,
west Patel Nagar, New Delhi, one of them is not working properly, it was installed on 29th May and worked only for 3 days the issue is with its cooling. Since 1st of June, it's not been working and I have complained about the issue to your customer service but till now I get no response from your side nor any technician visit. I am getting an issue with your new product within a week this is not acceptable if this of service I'm getting from your side don't want your product kindly make a replacement or give my money back, the Product of yours as it is of no use for me like this. I hope you can review it and check it as soon as possible.
I am hoping for a favorable reply from the side as soon as possible.

Fw: SR No. : [protected], [protected], [protected] & [protected]

With reference to the above complaint No's, Error-6 complaint is not resolved since last 1.5 years. No revert to mails / calls. No resolution provided yet.

I have purchased Voltas new window AC 5star, 1.5ton
At the time of installation when service engineer opened it found damaged coil, I want to replace it immediately, please help me.
Service centre deny to replace it.
Shopkeeper not pick the call.
Purchase details are attached with this mail

I hope this message finds you well. I am writing to express my disappointment with a recent purchase of a Voltas air conditioner.
The air conditioner was installed on[protected], but unfortunately, it has not been working since then.
I Purchased new ac and installed but ac not working. When talked with buyer they are saying motor is defective.

Dear Sir/Madam,

I am writing to express my deep dissatisfaction with the quality of service provided by Voltas AC company. Last year, on January 15, 2023, I purchased an AC unit from your company for my wedding. Unfortunately, as summer approached, the unit malfunctioned, and despite numerous calls, it took over 1.5 months for your executive to replace the compressor.

Now, to my dismay, the same issue has recurred this summer. Despite repeated attempts to contact your executive, we have been met with excuses and delays. To exacerbate matters, our calls are now being outright ignored as our number has been blocked.

As you are undoubtedly aware, the sweltering heat makes the functioning of an AC imperative, and the repeated failures of your product and the unresponsiveness of your staff have caused undue inconvenience and discomfort.

I implore you to take immediate action to resolve this matter. Firstly, I request a prompt repair or replacement of the faulty AC unit. Additionally, I urge you to investigate the conduct of the executive responsible for blocking our calls and ensure that appropriate disciplinary action is taken.

Your swift attention to this matter would be greatly appreciated, as it is essential for restoring my faith in Voltas as a reliable provider of cooling solutions.

I await your urgent response and resolution.

Your bonafide customer
Sakshi Dixit
Saharanpur
Uttar Pradesh
247001

In this regard I am complain about my ac compressor not working while it is warrenty period. The technician visit and service centre order a new compressor and after 15 days neither the change a new compressor not they provide the satisfactory reason for delay of delivery this part. Both the coustomer care and service centre are talk so bad manner, I can't describe it. I am humbly requested to you please dispose my problem as soon as possible.
Thankyou.

We have three water dispensers, two are not working. we need to repair coolar.
Vijay Warade
[protected]

We purchased Voltas 3 star inverted new AC which stopped working within a month and when we raised complain the dealer he is saying it will take 7 days to repair.

dealer: Virat hoshangabad road bhopal

My AC giving H6 error on display ever since last service done by voltas engineer.
I raised a complaint with Voltas with SR number [protected] on 23rd may but till date not resolved
Tried reaching customer care but could not connect and local service center also not responding
Dont know what to do, i hope this platform helps or it is another online scam

Dear Voltas Limited - A TATA Enterprise,

I am writing to address a serious concern regarding the behavior of the Voltas service center representative and the recurring issue with my recently purchased AC unit (purchased on the 1st of May).

Despite making multiple attempts to contact the service center, my calls either went unanswered or were improperly handled.

Although the calls rang through, they were not picked up in a timely manner. On one occasion, the representative assured me of sending a technician the next morning. However, when I called the following morning, after several attempts, he informed me that the technician would arrive in the afternoon. Subsequently, upon further follow-ups, he then stated the technician would arrive by 8 PM in the evening.

Concurrently, I have been in touch with the dealer, Valueplus, requesting a refund or replacement as the AC unit stopped functioning in less than a month. They assured me that they would replace the unit if the same issue recurred after a gas refill. When I expressed my frustration about the service center's unprofessional commitment, they arranged a conference call with the service center.

Also, I have found other similar posts which I am mentioning here:

During this call, the service center representative initially agreed to send the technician the next morning.

However, when I insisted on resolving the issue on the same day due to his earlier commitment, he responded rudely and threateningly, saying, 'Dekhiye bhaiya, jyada dikkat hi to QR code bhejiye AC ka paise mai de deta hu apko' (Translation: 'Look brother, if there is too much trouble, send me the QR code of the AC, and I will refund your money').

As a middle-class individual who has invested hard-earned money in purchasing this AC, it is extremely disheartening to face such behavior and lack of support, especially when the product has malfunctioned within a month. This raises serious concerns about the future support I can expect from Voltas.

Additionally, as both customer care and the dealer have failed to resolve my issue, I attempted to raise this serious concern via email at [protected]@***.com this morning.

As of now, I have not received any response to my email.

How can people trust a product that stops working in less than a month and when support is sought, faces such unprofessional behavior?

#voltas

#badcustomerservice

#complaint

Dear sir,
i am gaurav tiwari booked service req no-[protected].I got a message from voltas engg ashish -[protected] and supervisor devid-[protected] assigned me for ac service.But i do so many calls to mr devid he is not pick the call and mr ashish"s number is switched off...I dont know why this happen, if they are busy so whay he assigned.
I wnt to servies my ac tomoorow moring at 9 to 9:30 am .Please sesolve this problem if it is not done so i have to go your top management...
Regrds
gaurav tiwari
[protected]

Till now I have not been provided Receipt of payment of ₹ 700 (paid for servicing on 24.95.24).

You are requested to please look into the matter of payment of ₹ 700 by me due to your default & non-providing of receipt of ₹ 700/- (taken cash by your representative).