Voltas Complaints & Reviews

I bought inverter split ac 1.5 ton on 1 march 2020 from Shiv electronics, Kirari Chowk. On 20 April 2023, a complaint was lodged for the problem of not cooling. Voltas tecnician aakash came on 27th April. After checking he told that all the parts including PCB are correct. R 32 has filling. He took a visit charge of Rs.590. After that, despite complaining several times, the tecnician talks on the phone itself and cancels the service request saying that the customer is not telling the OTP. I am very much worried. His behavior is very doubt full.

I, Priyanka Roy bought a voltas split AC (183V Vectra Prism 1.5 Ton 3 star) on 21st April, 2023 from Khosla Electronics, Axis Mall, Kolkata. The same while being installed on 3rd May, 2023 was found to have a manufacturing defect and not properly working as indicated by the voltas represntative hence a servicing was requested. Today, dated 4th May, 2023 the service representative came by to diagnose the issue and found a broken part in the AC. I have asked them to replace the AC but as per them it is not subjected to replacement. Why should I consider repair on a brand new product? I need this to be replaced at soonest.

Order #[protected]
Purchase Order Date: 06/04/2023
Payment Date: 11/04/2023
Material Received date: 21/04/2023

We had placed and order for two machines for cassette ac and in which one which received was used one. The payment was done fully and we did not expect this kind of service from a brand like you. The issue was resolved by replacing with alternate machine.

Now we have lost the trust with the Voltas. Looks like this was intentionally done.

Sir/Ma'am
I bought a split inverter AC R32 of your company on 17th of May 2022. Recently I got it serviced and it was found that the air conditioner was not cooling properly. Another technician visited us after that and he repaired it but it was not working still.
I made complaint about the same but the service has been postponing the service for the last week. They just sent a technician and he told me that the machine will be taken to the service center for repair.
He then told me that I will have to bear the cost of transportation of the same.

My query is that since it is still under the warranty period it must be the onus of the company to bear the cost of whatever it takes to repair the machine including transportation.

As it would be the responsibility of the company to repair it, be it where it is or it is to be carried someplace else, then why am I being the customer is required to pay for the transportation of the same.

Further, the ac was picked up from home on 27th of April 2023 on Thursday for which I paid Rs. 150/-
Today i.e. on the second day of May, 2023(after 5 days my ac was delivered to me but no technician was sent to install the same and it has been left lying on the floor of my house by the person who delivered it.
This has been an ordeal for me as a customer and has been very unprofessional on the side of Voltas.
It feels like I'm being deliberately tormented by Voltas Allahabad. I expect a strict action from Voltas

I purchased a new Voltas Split AC which stopped working in 2 week's of time.
I raised a complaint on 27-April (Req # [protected]), the technician visited on 29-April and informed that the board needs to replaced. I am in continuous touch with Voltas Customer care team as well as service team but not receiving any update on when the board will get received and when the AC will be repaired. Every time I call, the only response I get is Part is pending and none of the representatives are able to answer properly nor provide a commit date for the repair. Further they are just hanging up calls without forwarding to next escalation levels. Sometimes i stayed for more than 5 mins in the call spending my balance but the calls were not connected.

I am deeply regretting my decision for buying a Voltas AC, a new one having board problems in 2 week's of purchase shows the poor quality levels of Voltas manufacturing. Further the service team and Customer care team is not assisting properly. We are struggling now just having a new AC installed which is not working and not even knowing when at least it will be repaired.

I kindly request someone from Voltas who can assist me in this regard. I need the AC replaced or return my money back so I can buy a good brand AC.

Dear Sir/Madam,

I am writing this letter to file a complaint against TATA Voltas regarding the non-compliance of the Annual Maintenance Contract (AMC) for my Voltas AC.

On 16 Apr 2023, I contacted the TATA Voltas customer care center regarding the malfunction in my AC. I was informed that my AC would be repaired on 17 Apr 2023. However, despite several follow-ups, TATA Voltas did not repair the AC on the promised...

Dear Team,
I have purchased a Voltas 5-star window AC from Voltas authorized dealer on 24th April 2023 . Product information - Voltas Vertis Elite A "4011478A23AC12776".
But after installation by Voltas technician, we observed the noise in AC. at the same time we informed to Voltas technician but he told us that he can only install AC not to solve the noise issue, for noise issue, we need to raise a fresh request again... I was totally surprised by that remark and Voltas support.

Finally, I have to raise the new request "[protected]" and the new Voltas technician informed, that it is Voltas's defective product, fan motor needs to be replaced and there is no time-bound confirmation to solve this issue may take six months time... again big surprised!!

I request you to kindly provide the inline information.
1) Is the Voltas company have the quality check criteria and are they following the final quality check?
2) Who will be liable for this faulty product, to pay the loss?

How many time do Voltas need to solve this AC noise issue or replace this AC?

Hai this is sudhakar from cumbum prakasam district andhrapradesh.i purchase Volta's 5 star inverter ac before 20days. The main problem is water leak indoor please resolve my problem

I have bought 1.5 ton inverter 5 star split AC on 23rd April 2023 and the product was delivered on the same day. I had been promised to get it installed within 48 hrs
Till now it has not been installed.Showroom person and installation head, both are not answering properly and as of now they are not picking my calls. As I am facing difficulty towards summer heat, l request you to do the needful.

I have purchased voltas 5 star windows ac on June 2021 from Amazon and registered the extended warranty as per instructions. I have taken all the services from voltas itself. 10 days back, I started AC and felt that it's not cooling and I have raised service request to voltas([protected]). I being an customer was expecting to get some call from service provider but that didn't happened. I made the calls to different people to finally reach service manager because mobile numbers coming in messages don't work and made him aware of my service request and asked to schedule the service. I also confirmed from him if my product is under warranty and he confirmed the same. Now 2 days back my ac got serviced and service engg confirmed Gas leak issue gas needs to be recharged. I asked service manager for its resolution as it was supposed to be done in warranty. This time service manager said that my ac is not registered under WTA so showing out of warranty. He asked me to drop an email to [protected]@voltas.com to get the product registered. I did the same and since two days I am still waiting for its registration and continously following up with teams to get this resolved. Best part is service manager making me fool saying that sir aaj aapka kaam ho jayega and now it's been 10 days. I am feeling like I did a blunder purchasing two voltas ACs with such a ridiculous and non sense customer support. Service provider don't even care about people problem. I have made more than 20 calls since the issue started and they don't bother.
Hoping that right people will understand the concern and help in resolving this ASAP.
Contact email - [protected]@gmail.com

Pure cheaters. Took spares of our air conditioner 12 days back. No call, no update. The technicians didn't knew a single thing. I had to call and ask them about the problem. Now after 12 days they are asking "what was the problem sir" and saying to pay 12000/- .for a new spare.
I doubt their intentions and not going to pay the 12000/-
. I am going to file a consumer case against them for fraud.

Have attached...

Dear Sir,
My Mob Number is [protected]. I installed AC 1.5 Ton 5 Star on 31.03.2023 (Just 20 days). Now water leakage through AC inside room. I tried to contact Customer care service but there is not response from them. I am located at Hyderabad, Neredmet Pin Number 500056. Please do the needful action as early as possible

Hi Ms Gauri,

Service Request Number:[protected]

Service Center: YES ELECTRIC

Service Center Number:[protected]

I am helpless to resolve this issue. No one is responding to my complaint. Try to call call centre, Ankur thaker [area service manager, voltas], Yes electronic Mr. Yash Mehta [your service provider] but no one's is picking up the call or nor responding to my complaint. br...

I have purchased voltas Ac 5 days ago.but no any installation person call for installation my ac and no any response from store or voltas promoter at store

I Ranju Singh have purchased a Voltas AC of 1 Ton 5 Star of Voltas on 18th of April 2023 and have teken self delivery on the next day that is 19th of April 2023. Then I rise a service request for installation of my split AC and got time for installation is 24 hrs to 72 hrs but even after 5 days of waiting still installation service centre people are not visited my house or nor contacted me. In between yesterday I got a message on my register number that customer has reschedule the installation but we haven't done this still I am waiting for installation and service centre people are saying your installation will be done shortly. I live in metro city like Kolkata at that place this kind of service is really pathetic and not accepted at all.
I am using lots of Tata product in my house because I have a great experience and have faith over TATA . Now completely I feel myself cheated from Voltas a Tata product.

Mob- [protected]

I'm Sri Hari Nandi from Cuttack, Odisha
I purchase a voltas 1.5 ton split Ac from 16/04/2023 but yet not installation from company, i try to contact service center but they can't respond

We filed ac not cooling service request on 13 April 2023. Service center sent a technician who checked and said problem is with outdoor unit but other team will come to fix the problem. The other people who came did not do anything and closed without resolving issue and spoke rudely. Our service request is [protected]
Service center ac comfort services in hyderabad is ignoring calls.
Customer support keeps telling to call service center. Hopeless service from reputed brand

I have purchase a voltas split AC on dated 21/04/2023 form Electronic Craft B-4&5 Kanti Nagar Delhi 110051. It has to be installed by voltas authorized technician, I have to pay 599/+GST as installation charge. A technician came to install the AC on dated 24/04/2023, but he demanded over charge to me i.e. Rs300/ for stand installation Rs1200/ for drill charge which is not justified. If I have to pay these charge over and above of Rs599/ then...

Our ac is not working from last 10days. ac isn’t doing cooling . i have two ac of voltas. first one is a 2 old and another one in 3 year old. Both the ac has same issue. I registered my complaint on 16 april. And today is 24april. All the customer care number are busy and I don’t know what to do. my personal suggestion is please do not buy voltas products it’s quality and service are very very poor. i know daikin o general hitachi are expensive but believe me Their service is amazing. The ac which is 2 year old has facing this problem second time. now you understand how much the voltas product is reliable

I would like to bring it to your notice in an enormous amount of hope that at least now our problem would be resolved. we have trouble with your service centres and the agency staff.

Let me start from the beginning, On 30/04/2022 we have purchased Voltas Inverter Air Conditioner 1.5 Ton 3 Star from Girias in T.Nagar, Chennai. The Air conditioner was running perfectly and we did not have any trouble with it so far until we have...