Voltas Complaints & Reviews

Have purchased two above acs on 03/6/23 & 16/11/23 obviously on irreparable breakdowns of previous 2 similar acs not more than 5 years old.
Now the ac bought on 03/6/23 has broken down, your reps sent by you on informing customer care number [protected] could not diagnose the problem. It is not clear whether there is aproblem with the cicuitry or with the compressor.
This is leading to loss of trust in your product in my mind who happens to be a die hard fan of yours. Please ensure sending someone senior and knowledgeable to sort out the issue.
Regards
brigadier sk verma
[protected]

I had purchase New Voltas visi cooler last year. It was giving problem just in a week of delivery. Many times the engineer comes but the problem not solve. After 5 to 6 months I got replacement of the product. But the same problem was given by the other machine. Again many times engineers come and go but the problem ont solve

This is second time giving complaint for same problem
Registered mobile number [protected], [protected]
Complaint number [protected]
Please find the attachment for all service details
Since I purchased I am always in trouble about ac cooling .I am 1000 Percent sure that I received a damaged product because my ac not even done cooling for 10 days in 1 year since my purchase, I need replacement immediately or repair to be done with good technical knowledge technician, I am going to file a case on your company for giving me faulty ac
Please make a enquiry on technician who installed my ac.The technician behaviour is also worst I have ever seen in my life last time when I booked complaint he took 1 month to do work after 10 days same problem has began now I don't know what to do my hard earned money got wasted buying your company ac

I lost extended warranty copy for my Voltas split ac bought through viveks t nagar in 2019.. I have sent several emails to customer care voltas. But no response till now. Warranty expires on 26.02.2024. Your technician refused to service it without the warranty copy. Please help me by sending me warranty copy.bill in the name of super enterprises, Chennai
Bill no…SIN16_00801820 st 26/02/2019

I strongly recommend addressing the persisting issue promptly, despite numerous service attempts and extensive communication with Voltas and Pai International service teams. After over 15 services, urgent replacement is imperative to resolve the problem effectively.

I have raised a complaint about my refrigerator on 23/11 and I received call on 24 from technician saying he received complaint about AC. I again raised complaint on 25th and from that day onwards I have called 6 times to customer care people they give technician numbers or say they will make their senior call back which never happens. I have received local agency number who in turn gave me technician number and from 25th he keeps saying I’ll come but he never turned up till now and on top of it he doesn’t answer the calls neither he transfers it to someone else. When I called back the agency on 28th and 29th they said they will arrange alternative which also didn’t happen till now. My concern is if it takes 8-9 days just to visit what sort of service are you guys providing and how do you expect people to buy your products with such pathetic support system and the only thing your people are bothered about is making people renew their AMC even if I renew what’s the point . Literally disappointed with the service

I hope this message reaches the concerned authorities at Voltas. I am writing to express my dissatisfaction and frustration regarding the ongoing issue with my Voltas Beko dishwasher.

On September 11th, I lodged a complaint about a malfunction with the dishwasher. However, despite the passage of time, a technician's visit after four days, there has been no resolution to the problem. This prolonged delay in service is not only inconvenient but also reflects poorly on Voltas's commitment to customer satisfaction.

I am disappointed with the lack of responsiveness and efficiency demonstrated by Voltas in addressing this matter. I am reaching out to this forum in the hope that it will draw the attention of Voltas representatives to the urgency of my situation.

I kindly request the forum's assistance in escalating this complaint and facilitating a swift and effective resolution. Your support is crucial in ensuring that customers receive the service they rightfully expect.

Thank you for your attention to this matter.

I book for voltas ac service 1week before but the customer care person told technician come on 24 hours but still not came customer care person telling somany reasons really very very worst customers service in voltas waste of time worst worst worst

Dear Sir,

We bought a Voltas cooler for our business on 31.10.2022 form Andhra Refrigeration company, but it is not working from the day 1, then immediately contacted the sales persons and Voltas team, they took almost 30 days for Installation of the product and resolved the issue after so many follow ups.

After that again Lot of complaints from the product, and we lost the entire business because of Voltas, as of now almost 6 times complaints raised and every time Voltas technician confirmed that compressor is having issue and gas is leaking and told many times it was replaced, but the problem is not yet resolved till date.

Today also Voltas technicians came and confirmed the Gas is leaking. the cooler is not working.

We are not happy with your product performance and lost the entire business and incurring huge losses because of Voltas.

Now we don't want to continue like this, so Replace the complete product immediately.

Immediate action required from you end.

Sri Lakshmi Restaurant and Bar.
Thummapala village
Anakapalli
Andhra pradesh
pin 531032

phone [protected]

phone no :[protected]/[protected]/[protected]

I am book online service, my booking request number is [protected] issue by Company on dated 17.10.2023. But they are not response .

One person (service team member) call me & visit complain point. he say me i will come tomorrow and solve the problem but he did not come. i am calling many time to service head but could not pick & disconnect my phone .
he did not call back.

W/AC under warranty. Since purchase, the AC has stopped working 3 times and has been serviced 5 times. The first complaint was registered within 3 months of purchase.

This is my WORST EXPERIENCE in using W/AC for the past 50 years.

Dear Sir/Madam

Thanks for your reply and for sending a person to my home for the above request as I have mentioned earlier.

But I want to state that the said PCB was also not working properly. It may have some defect in the said PCB product and also not compatible with my said AC as said and confirmed by your representative/Engineer having name Mr. Sachin (Mo -[protected]).

Sir, Voltas company is a such a big company having huge market share in AC products and giving this type of service to the public and sending defective product (PCB) i.e. also after six days from the complaint made which is unfair and not acceptable from such a Largest AC manufacturer company like Voltas.

Sir, currently the temperature in our city is like "summer heat" going on and we are boiling like an egg without AC . My family consists of my old mother, who is more than 70 yrs. She is suffering a lot due to heat and non-working of your AC from the last few days. I am also having two kids. They are also suffering the same. My entire family is suffering due to your defective product. I am continuously in touch with your team but still not getting proper service and desirable results from your side.

I am your routine consumer from last 15 years and buying different products from the market but i dont know what is happening now to your service. I can say that I am not Happy from your service at all. But still the "voltas" brand belonging to Mr. Ratanji Tata company and it is not expected to deliver this kind of end service to the consumers after buying the product .

I am once again requesting you to kindly resolve my complaint /issue of your product as the earliest from your side otherwise I need to take appropriate actions for suffering mental causes from your side. My whole family is suffering now.

I hope that I will get an immediate reply from your side.

Thanks & regards
Mr. & Mrs. Bachher
Mo - [protected]

I have purchased voltas ac 1.5 ton from croma in 08/11/2021, and it has
1+4 yrs extended warranty, my ac is having problem of pcb, your technician has visited and told us it will be replaced in 2 working days, but still there is no update from voltas, waiting for a positive reply and pls get it done asap

I have purchased voltas ac 1.5 ton from croma in 08/11/2021, and it havs 4 yrs extended warranty, my ac is having problem of pcb, your technician has visited and told us it will be replaced in 2 working days, but still there is no update from voltas, waiting for a positive reply and pls get it done asap

I bought voltas 1.5 ton ac on May 2023. By next two months. There were water leakage from ac.. raised a complaint to customer care.. no response from them.. leakage stopped by itself.. again Im facing same issue. And low colling, second time raised complaint. No response from service team... Service for voltas was very poor... I recommend not to go for voltas ..

Bought a 1.5 ton split inverter AC from Voltas on 24th August 2023.During installation, the technician from authorised serviced center found that the motor and pcb of the indoor unit is defective.I asked for a complete replacement of the product but even after 1 month, no one from voltas service center has helped me in this matter.An authorised person named Parth Patel from voltas service center, surat was given the task to solve this issue.This fellow didn, t solved my issue even after getting 1 month time and he doesnt even feels important to listen to his customer, s problem.Extremely disappointed to see such kind of pathetic service from voltas.I just want my defective product to get replaced or get refund from the company.

I have made a request to short out my voltas Ac cooling problems on 7th September, 2023 with request number [protected].
The Voltas Company did not short out this problem till date i.e 0n 23 September 2023 . I called and email many times to the customer care and service provider center but they are not giving any proper response and showing very unprofessional behavior. My AC has a 3-year comprehensive warranty till March 2026. On September 8 2023, the engineer visited and said that we have to replace the sensor and gave the order for the on the same day. However, they did not replace it yet (16 days passed).
Due to this bad service of Voltas, my family is suffering from last few days.
Please do the needful.

I bought a Voltas split AC 48 hours before, and request for installation was raised the next day. The installation guys were charging 1500 for flushing the pre installed gas line for the AC while the market rate is 800. So I got it done from outside. Now the new installation guys from Voltas won’t arrive until tomorrow that is the 21st of September 2023. I can’t get it installed from my AC guy because then Voltas won’t give me a warranty for the next 3 months. I have Mitsubishi AC and this was the first Voltas AC I bought. Worst decision ever. Won’t be buying a Voltas AC again.

I have installed 2 nos Split AC from Voltas at my home during 2019 and 2020 respectively.

Recently, the one installed during 2019 developed a defect wherein the AC stops working after switched on and running for sometime (no cooling). The Error Code Shown is E1. This, as I understand has, something to do with the Thermostat.

I had lodged a complaing with the Company on 9th August 2023. The Technician attended on 14th August. However, the error was not showing and he said there is no problem and left.

After half an hour of running, as usual, the same Error code appreared and the AC stopped working. I took a photograph of the inside unit and sent it to the Technician.

He said the PCB will have to b replaced and shall revert once the PCB is received.

I had been reminding the company about the unsolved problem, but they kept on replying saying "we have forwarded your complaint to the Authorised Service Company with the following details:

Service Request Number: [protected]

Service Center: ROYAL COLLECTIONS"

However, noone bothered to contact me or solve the defect.

This is how Voltas treat their customers

I bought a Voltas air cooler in JUNE month. wheel problem on day one . I complained on 20th June. Engineer visited and replaced only 2 wheels. but this problem is the same. not resolved. After that again I filed a complaint dated[protected]. but till now[protected] any phone calls have been not received from Voltas' side. So many times I call customer care but every time they said, my technical team will coordinate you very soon. After that I received a SMS for technical visits on 04:40 PM,[protected] and after 3 min 04:43 pm I received a SMS that the complaint was closed. How is it possible? without a technical person. The complaint is closed.
I am very disappointed with Voltas service. Please tell me what I am doing.