Voltas Complaints & Reviews

My split inverter AC was showing error code "ER". Had called the mechanic after getting details from the internet. Md Arif / similar, mobile no [protected] had attended the call claiming to be Voltas employee. He tore open the electronic circuit and left with the same along with Rs 7000 on 21st May 2023. He was untraceable for next 2 days, surfaced today i.e. 24th May 2023 and could not solve the issue. He returned Rs 2000.00 and left with the balance Rs 5000.00 asking us to complain, without giving a receipt.

Voltas customer support is bad, these unscrupulous elements are adding to that.

Donot know if this AC will work again, will definitely not go for Voltas AC if the AC needs replacement.

I have Voltas ac and the ac is not working since 2 month and my ac is under warranty i lodged complaint 2 month ago and one service person came to my house and take 600 RS for visiting charge and tell that we have to change PCB and since than customer service provider/person not picking up phone and not replying also customer care doesn't giving satisfactory answer

worst company and worst service please don't by Voltas ac

Deepak Goyal
[protected]

I have viltas ac 1.2 153V DZV
Last afew days PC01 ERRO reflect what can i do
Pls solve this problem

Regards
Rajen sagar
[protected]

My aur conditioner got installed in the month of 28th May, 2022 the guy from voltas have charged 8000 cash from me mentioning that you have to pay ...and went directly after taking the feedback as I was in the mid of my meetings with my client he refused to give me the bill which he have charged using the words like extra pipe and equipment got used...and now whenever I call he is not responding have complaint in service center but no response..request to remove such people's his name is ishtiyaq from lalbaug branch..i want justice in this

I brought a new Voltas AC and used it for half hour just after one day of installation and now it is showing E8 error. I have complained for the same lot of time but no one is resolving the issue. I even called customer service twice but still nothing is resolved. It's been like 1 month since I registered the complaint in Voltas service centre.
I have emailed the CEO of Voltas in hope that someone might resolve the issue but still no response from the company. The after sales service of voltas is worst in the industry as no one listen to your complaint.

Voltas is too bad customer care not replying no answer and asking huge money about 5000 for installation the product where as when we order bajaj finserve app online they told installtion is free. But company personel only asking we will come u pay us first.

1770 installation
250 socket
950 out door stand
?? In door stand
+ +++ GST.

Ridiculous bajaj and voltas pls don't go with it.

Always go with Amazon

How I return the product now pls advice.

Awaiting answer.

Sir,
Although complaint no. [protected] is registered on 10 April 2023, technician NIRMAL KUMAR is reluctant to attend the complaint. Everytime I got the message "Technician is started to your location" but the tracker provided in the message shows his location somewhere else attending his private complaints.
Also, the technician NIRMAL KUMAR is incompetent because his repair work was not working till now.
I also get unsatisfactory replies on voltas service centre
I have also contacted to DSC KANPUR, but it is also not responding properly.
Please provide a solution as soon as possible.
Thank you.

Product- Inverter AC 1.5 tonn
Complaint no. - [protected]
Location- Shadtri Nagar, Vijay Nagar, Kanpur-208005

I have purchased voltas grand cooler 3 year back .In every season it's motor got faulty and I have to replaced motor . 3 motor I already replaced and now again getting same problem and people of your service centre not even able to arrange a service person to service the cooler . Today's is the 4th day of complain and no one come to check what is the problem. Pathetic service experience with voltas.

Dear Voltas Team,

Almost 29 days has passed and still I have been waiting for my air condition to be Cooling issue from Voltas service centre, the Many Dsc Delhi concerned person are extremely unresponsive and irresponsible towards my issue.In these 29 days I have called them numerous times and also send them back to back mails but all in vain. I have received dates after dates from them but no solution at all which is extremely frustrating. Below are the complete details:

Service Request No. :- [protected]
Complaint date: 18 th April 2023
Complaint for: Ac cooling Problem.
Address: F-3 subhash vihar North ghonda delhi -53
Email id- [protected]@gmail.com

I request you to please take an immediate action on it.

Your Frustrated customer
Jitender Attri
con :- [protected]

Almost 29 days has passed and still I have been waiting for my air condition to be Cooling issue from Voltas service centre, the Many Dsc Delhi concerned person are extremely unresponsive and irresponsible towards my issue.In these 29 days I have called them numerous times and also send them back to back mails but all in vain. I have received dates after dates from them but no solution at all which is extremely frustrating. Below are the...

Dear Voltas Team and To the responsible staff related to this matter,

Greetings for the day.

I am writing regarding my dissatisfaction with the service Request ID: [protected] dated :[protected]. I am still facing issues with my Premium Voltas AC unit 2.0 ton, and it has now malfunctioned many times due to gas leakage, and is not cooling at all.

I would like to remind you that during the last...

HI Team,

22Mar2023 I have raised an AC service request and against that request a respective engineer from VOLTAS came and examined the AC on 26Mar2023 and stated that there is internal leakage in the AC which needs to be replaced.

He said that he will file the complaint and raise a request for a new component.

But till now I didn't get any response from the VOLTAS engineer or from the VOLTAS team.

I have followed many times with engineers as well as with customer care executives and everytime am getting the same response from their end stating product yet to arrive.

I have waited almost two month and I don't know how long guys are going to take this request.

Even I mailed them that am going to consumer court to file this case but still they didnt care about this issue.

Request number: [protected]
My contact number: +91 [protected]
MY Address: A block, S2 Rajini apartment, Chavidi Street, Korattur, CH:600080

Engineer number:[protected]- Venkat & [protected]

Voltas manager: [protected]

Regards,
Karthik B
+91 [protected]

Mein abhi last month 16 /4/23 ko voltas mein complaint register Kari thhi for not cooling jiska SR No [protected] hai, After complaint 20 days ke baad to repair karke gaye aur yeh 15 days bhi sahi se nahi chala.I m facing same issue of not cooling today.I m reopen complaint today and request to voltas plz repair properly.

Dear All,

I would like to lodge a complaint regarding the poor product/service quality of Voltas AC R 32 Inverter Technology.

I am writing this with extreme displeasure of your after sale services. I have bought this AC in 2019 and had regular services. On 13th April, 2023 has started facing the cooling issue have lodged the complaint on 14th April, 2023 to customer care, however they didn't picked the call, receive the WhatsApp link have lodged the complaint there, still didn't got any response. Then after 2 days even ask my friend to lodge a complaint on my behalf but again got the same thing.

By 24 April, 2023 finally they picked the call, one engineer named Mr.Rahul got appointed, they came at my place to check AC, he said "there is a oil spilage issue, we have to take the AC to the service centre." then we agreed to it. Next day, a e-rickshaw person named Mohit came to pick up the AC from our place. I asked, where is engineer, he answered, I'm the one and I'm liable to take this AC with me. Then, I agreed to him, have given the permission. Afterwards, he goes to the terrace and unplugged the outdoor, then came to the room to unplug indoor, however he didn't had knowledge of anything when he was looking for flair, instead of flair he started breaking the underground pipe I have immediately stopped him but he was continuously saying, "SIR MAIN KAR DUNGA MUJHE BAS DEEWAR TODHNE DO*, I also asked him to call your engineer, he denied. Then, I placed a call to Mr. Rahul, he came, then at the time o[censored]nplugging the indoor he said it's male and female plug got crooked. Then, I ask who will be responsible for this, he immediately loaded the AC and to e-rickshaw and took it to the service centre.

After 1 week, I again called them, they said, "it's almost ready we are dispatching it". However, after 2 days I received the unit but in more damaged way as it was found dented, scratched and had paint patches on allover AC's body which are not removing after washing also, etc. then also I didn't said anything as I got so disappointed from so long, but I was happy that finally I got my AC back. However that was not the end to it. At the time of installation of the AC on 6th May, 2023, 2 engineers came to my place to install AC at 1:30 p.m., then at 7:00 p.m. I asked, how much more time will you take to install this AC, they answered, "don't know". Both engineers behaviour was highly unprofessional and really bad and rude behaviour. After that, I called to DEVEX SOLUTION there I had a word to Mr.Aditya he was also way to rude and highly unprofessional. Then, I had a word to Mr.Uttam who is a owner DEVEX SOLUTION he himself was highly unprofessional and rude and used the slang language, he said, "TUM SAR PAR KHADE RAHOGE TO LADKE KAISE KAAM KARENGE", However, I still treated the engineers very nicely as I also offer them cold drinks, snacks, tea, etc. This is my hospitality. After that Mr.Rahul also came, but still didn't get the solution, then they left.

After that I had a word with Mr.Prashant, who works in customer service and lodges complaints in DEVEX SOLUTION, he informed that a engineer is coming from Lucknow's Voltas Company in 2 days. Then I requested them to solve my problem at the earliest as I have already took 2-3 days off from my work as it is not possible for me also. And you people are wasting my time & money. They agreed to it. Then, on 08 May, 2023, 1 engineer named Mr.Ambuj came that to at 05:00 pm, he fixed the cooling problem till 08:00 pm, however after he left within 20 mins room again becomes like a boiler. Then, again I called Mr.Prashant (DEVEX SOLUTION) he said, "AB MAE KYA KARU SIR" I mean you are serious, what kind of behaviour is this, why are you seling the product when you can't provide services to your customer. Seriously so disappointed, buying this AC at the first place was a biggest mistake ever!!

Then, I called to Mr.Ambuj, he said will come in the morning to check. I informed him it's showing some error as PS04. Then, next morning, he came and opened the OUTDOOR, he said, "PURA OIL OUTDOOR MAE BHRA HUA HAI, COMPRESSOR MAE JANG LAGA HUA HAI, LEATHER BELT COMPRESSOR SE CHIPKA HUA H". then he also said, "COMPRESSOR TOH KBHI BHI BLAST HO SAKTA THA".

Then, he called to Mr.Prashant and strictly told him to solve our problem otherwise he will pass the complaint to Mr.Pradeep ji. After that Mr. Prashant called and said, "I have booked the compressor will get it in 4-5 days." Then, I asked, when you took the AC for a week, then why didn't you solved the problem at that time, then he didn't respond and cut the call by saying "AAWAZ NAHI ARHI".

Due to all this have face a lot of mental stress. Have to sacrifice my work, time and money. This type of mental harassment is not tolerable. When you people can not provide service it's better do not sell the product. Worst Service Ever. Highly Disappointed!!

Kindly do solve my problem with immediate effect as it's been almost a month since I'm facing this harrasment.

YOUR COOPERATION WILL BE HIGHLY APPRECIATED!

Regards,
AKASH SINGH CHANDEL

I purchased a Voltas 1.5 Ton 3-star split AC on April 22, 2023. It was installed on April 23 and the AC stopped working from that day itself. After raising a complaint - SR [protected], the technicians from Sri Raja Rajeswari Air Conditioners (Kukatpally, Hyderabad) visited on April 30 (after a full week) and none of them had any knowledge as to why the AC was not working. After 8 technicians visited, they said there is gas leakage in the indoor unit and dismantled the unit, left it on the floor. The outdoor unit is on the window slab. After that I followed with customer care multiple times, they gave the phone numbers of Area Service Manager and other executives in Hyderabad, and asked me to follow-up with them. The work they should be doing, they outsourced it to me. I called these ASM and other executives multiple times, and none of them respond to phone calls, WA messages.

Please either replace this non-functioning/defective AC at the earliest or give me a complete refund so that I can purchase an AC from another company.

I purchase a air conditioner Date- 17/5/23, Not working after install company hope they don't understand any problem, they say to change pcb
I don't Change pcb because, I have not used the item.
I am talking to voltas service center they are not responding they are taking pcb, i will not change pcb i have not used the item. I need a replacement.
Please take this matter, and kindly respond this replacement as soon as possible, it's emergency.

Thanks, Regards
Tapas Paul
[protected]

Hello Team,
Not sure if this complaint will reach out to the Senior director or not. But this is to inform you that voltas customer service center is providing a worst service. Its been a 40+ days team haven’t fixed the issues yet. Sandesh from Mangolpuri bransh Phase 1 is not giving appropriate answers to the customer and his way to tackling the issues is worst ever. I would urge the Viltas CEO to hire skill full people instead...

Hi Ms Gauri,

Service Request Number:-[protected]

Service Center: Voltas center Noida

Service Center Number: [protected] (Himanshu), [protected](Vishal)

I am helpless to resolve this issue. No one is responding to my complaint. Try to call call center, Himanshu [Team leader, Voltas], Voltas center Noida Mr. Vishal [Team leader, Voltas], but no one's is picking up the call or nor responding to my complaint.
I think I have made big mistake by purchasing Voltas AC with extended warranty.
Need your support to look into this matter and do the needful.

Almost 40+ days has passed and still I have been waiting for my air condition to be serviced from Voltas service centre, the concerned person Mr. Rudradev Chattopadhyay and Mr. Subhash are extremely unresponsive and irresponsible towards my issue.In these 40 days I have called them numerous times and also send them back to back mails but all in vain. I have received dates after dates from them but no solution at all which is extremely frustrating. Below are the complete details:

Service Request No. [protected]
Complaint date: 27th March 2023
Complaint for: Compressor Problem.
Service Centre: Cool and Comfort
Address: 30/1/1, Baguihati, 3rd lane, Kolkata-700028
Email id- [protected]@gmail.com
Service Center Number: +91-[protected]

I request you to please take an immediate action on it.

I logged a complaint on 12th Apr'23 regarding Voltas AC is not cooling properly. After multiple calls, . technician visited my home and filled gas without checking leakage.

After a day, again I faced same issue. Instead of checking issue properly, service centre ( Jay Refigeration Centre, Bharuch) closed the complaint without my consent.

I dropped several mails/connected to voltas customer support but no...