| Address: Voltas Company - Mumbai |
We bought new Voltas AC with 5 years of total warranty in April-2021 in Rajahmundry, Andhra Pradesh. When we bought the AC, they told we have 2 free services and we can book the services from Voltas customer care. In the next month i.e., in May-2021 it did not work properly. We called many times to the customer care. Customer care told we don't have service for your location and cut the call. And then later, one time the service is booked but then also no one responded and later, after 15 days of no response, we got a message as the complaint is cancelled. This is mid of June month and if we call them, they cut the call by saying no service can be done for you. If this is due to pandemic, we understand there might be delay but how can they be so harsh and they even don't provide a service for us. Now they are saying the service cannot be done. I would request you to please raise a complaint against the Voltas or Voltas services. We need our AC repair to be done even now its not working. We need action to be taken against this.
Our Address:
VL Puram,
Rajahmundry,
Andhra Pradesh - India
PIN CODE - 533103
Contact number - [protected]
Aug 12, 2021
Complaint marked as Resolved
Voltas customer support has been notified about the posted complaint.
Verified Support
Jun 21, 2021
Voltas Customer Care's response Dear Reshma,
We are sorry for the experience you had. We request you to kindly share your complaint number or registered contact number along with the area pin code at fb.com/msg/MyVoltas so that we can assist you further.
Regards,
Voltas Online Team
Thank you for sharing the concern with us.
We completely understand your situation and apologize for the inconvenience caused.
We wish to inform you that without any delay, we have shared the details with the concerned team so that he cannot dupe any more users.
We assure you that our top priority is to maintain a safe and secure OLX community and remove users who do not comply with our Terms o[censored]se.
Also, it is submitted for your information that OLX only provides a platform to seller and buyer.
OLX does not participate or interfere in negotiations during transactions. We suggest that you always analyze the ad you are interested in.
As you said, you have some documents supporting your case, we suggest taking the help of legal authorities as we are not authorized to share the information directly with any user.
Kindly file an FIR against the user and OLX will provide all the information related to the suspect to the legal authorities.
Addressing your concern is our priority and we will always give you the best possible service.
Thank you for contacting OLX!