Voltas Complaints & Reviews

I had raised a complaint on 27 MAY 2021 for an E5 error on my voltas inverter AC(complaint no: [protected]). The technician visited two times trying for many hours and finally took PCB for repair or replacement. ON 3rd July the technician came and returns my old PCB saying that spare parts are not available so it can't be repaired. They even did not assemble the AC and different parts are lying on floors for almost the last two months. Then my case was transferred to the local sales manager, who offered me a discount of Rs3000 to 4000 on buying a new AC from them. My AC is a 7-year-old inverter AC bought at a price of more than Rs40, 000 and the company is not able to supply spare parts. Is the company expects a life of 5 years for an AC and the customer should go for a new one if there is any problem? After the type of service, no one will ever buy a Voltas AC again. If they are not able to supply the PCB, then why the customer has to buy a new AC. This is not at all a solution for the consumer to buy a new AC from the Voltas offline with a discount of Rs4000/-. These discounts are always available online. They don't even bother to send a technician to assemble the AC. . This is a pure lacuna in service on behalf of Voltas.

I purchased end of april and from the beginning nt cooling properly... Filled lots of complaints bt nt nt resolved till date... technician nt getting the prblm nd company nt doing nethng... Vry bad service really disappointed.. "nam bade or darshan chote."

I have registered a complaint no [protected] on 3 july 2021 engineer visited on 4 July 2021 and said that PCB has to be changed and ordard by company.Naw today 8 july nobody's attained complaint.temprature is too warm and AC not working.very poor service.customar care representative said that your part in ordar and delivered shortlly.I can't understand why a small part not available in 4-5 days.

I have compaint of voltas ac for not cooling on 9-6-2021 but till now complaint is not resolved
Complaint no.[protected]
Again i compaint for same on[protected]
Complaint no-[protected]
But till now there is no solution is provided by service centre
Many times i call for issue but there is no response
I am very disappointed with voltas service centre

Ravi kumar

Hi please change my indoor unit, so many times your technician visited at my home but again I am facing same issues so please solve my problem.

Compressor of AC was not working so we filed a complaint but got jo response from the company.
They promised to send the technician but no one came.

My two air conditioners not working since last four days. Same day on 04/07/2021I was lodged a complaint but not yet resolved.

Hi,
I am facing problem from maintenance support by voltas when temperature is too high.

My AC is not cooling and engineer Said that some part is faulty and it will replaced.

But I don't know why He will not get such parts from your side.

I would like to request you, please provide such parts ASAP so that my ac will work properly.

I am not happy with such type of service.
It destroy the big brand name.

Please create a visit to check the AC.

Our AC is not cooling well. So kindly create a visit to check that.

Dear team
Dear is water coming out from indor might be problem of dranage .

A water dispenser was purchased on 16 jun 2021, from very next day it was noticed that its lower fridge compartment is not working . we have complained at dealer end several times but of no use as faulty product was delievered, we want the product to be replaced asap.

dealer name : Raja and co
water dispenser, spring r model
purchased on 16 june 2021

Sunil Kumar (Mobile-[protected])

Complaint regarding Split Voltas A/C services that did not meet our expectations.
Since more than 1 month back we have booked voltas a/c service for not cooling properly date issue(05/05/2021).From voltas a/c service center technician came and reported that your A/c having issue with Gas complain hence we request to fill gas and complete a/c service but they only filled the gas and not done a/c service and they charged for gas filled as well as service charges (2800 rupees) and we paid the relevant charges but again 1 week later same issue for cooling raised and again made complain .Now this time they reported the issue that there is a leakage of gas hence to refill the gas and repair the leakage they did the service but after this the problem remained the same till date and they on /off came but not solved .Last they came on[protected] after complaining recurrently many times as they came for service but main power was not there and they blindly did the service and reported the issue regarding gas leakage again and to get some other parts for repair for which they will charge extra other than service charges.

Hence this is a humble request to solved my A/c problem ASA possible .All the detail of document is attached .

Bought three AC’s of voltas from lotus electronics bhopal. Installing was also done by official voltas service centre people. Its been just one month that I am using them. Out of three, gas of two AC’s got leaked.
Called the service centre guys and they charged me both the times for refilling although the AC’s are still in warranty period.
After 5 days the Gas from AC got leaked again, calling the service centre people from 4 days but no one showed up.

I have purchased Voltas AC in 2019 September. Since then I have more than 10 times have complaint and have checked by technician and third party vendors but still the issue exists.

Product purchased had Compression and copper coil damaged, and I am facing this issue from 2 years.

I have spent more than 25000+ on the fixes after the original amount of AC.

Company people totally ignore the issue and have left me in a confused state.

Really dissatisfied with the voltas product and service from Noida based service center friends air conditioning.

My service request: [protected]

Regards
Akshit Mathur

Hi teamVoltas
We have Purchased Voltas washing machine a year 10 Months Ago, Facing issue in it since last one month related to drier not working, for that we raised first Complaint on 14'June with Complaint ID [protected] for which Technician visited on 19 'th June for resolution, but post his Correction & Issue turns out to be more prominent & machine has stopped working, Despite of the follow-up Call to the technician neither has revisited nor send anyone for resolution .
After Such irresponsible behavior, We are bound to contact Call center again & raised issue again, for which new Complaint Number was given as
customer Complaint ID [protected], which is still unattended since 29'th June.

Expecting a Faster closure on escalated issue.

This is a complaint for AC bought on June 8, 2021 .
Unit stopped working on 30 June, 2021.
Lodged complaint number [protected].

2 technicians visited, and left saying they are not able to detect the fault.

And we should re- register the complaint. This is height of incompetence of your technical personnel who read our voltage as 260. Ribbish.
The stabilizer company technician as well as BSES person refuted his claim and showed voltage as 220.
Your technicians can't even read meters. Why do you mey them.

The mobile number of your technician is [protected].

Again we were given an other number[protected]. The person on the other end was too rude. He said the part is not available and will not be able to provide. Better we should throw the unit out
Shocked with what he said, we again rang up customer care.

He said a senior will ring up back in half an hour.
No one rang up.

Again we contacted customer care. We were told senior will ring up.

No one rang up.

We are in flux now. What to do.

Our 30000 rupees is wasted in 20 days by buying a product of your company.
It's disgusting.

Please get it repaired at the earliest or replace the product.

Else we will be forced to sue in consumer court with all audio recordings we have in hand.

This is with reference to AC I bought last December. I registered complaint on 23rd June for remote condition and technician comes to my house to pick the same and he commit to return that back within 2-3 days but unfortunately inspite of repetitive calls and reminders I haven't get the same and he gave me excuse that we don't have additional stock so it can take uncertain amount of time. So I just want to understand is this true position company is going through and seriously is this a rapport of such a big company.

It would be really great if you could pls resolve that asap and also pls provide some technical trainings to service center appointed people as they even don't no how to provide service to customers and don't even know possible solutions.

I want my issue to be resolved by tomorrow otherwise pls do refund and I am happy to adopt service of some MNC

I bought the my 1.5 ton AC from authorized dealer in Chandigarh last year on 14.6.2020. AC's stopped cooling and started giving PC04 error this year since May this year, within warranty, I registered the complain on whatsapp on 9th June, 21 and technician visited on 10th june.
Technician just checked the power voltage and said it needs stabilizer, you will have to buy it, despite it being a inverter ac with inbuilt stabilizer. I spend Rs.3000 got it installed but the error was still not resolved.
I complained again after some days on 30th june as the error is still coming, same technician came again for same issue and now checks the whole AC and says board needs to be changed. And the customer care says you will have to pay for the part, now when its not in warranty.
What type of SCAM are you guys running ?
I have spent 3000 already on 35000 ac, just in 1 year and still I need to spend few more thousands because technicians are plain defrauding the innocent customers.
Its peak of summers in corona and I have to bear all this, thanks Voltas.

My ac not colling