Voltas Complaints & Reviews

May 28, 2020

Updated by Manik Ajmani consumer complaints logo
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AppliancesVoltasvotas ac model :-1.5t voltas wac 183 lyeserial no. :-4011182c17cc10540
Voltas — votas ac model :-1.5t voltas wac 183 lyeserial no. :-4011182c17cc10540

1 Review
M-511, Top Floor, Guru Harkishan Nagar, New Delhi, India
Manik Ajmani on May 25, 2020
Mark as Resolved

I bought the voltas 1.5 ton from laxmi aircon, guru harkishan nagar on aprill -17, the details of ac is given below:
Customer name:-mr. Manikregistration no:-[protected]date of purchase:-15-apr-2017model :-1.5t voltas wac 183 lyeserial no. :-4011182c17cc10540
1. With in the year of buying, in the month of sep-17, gas leakage problem happened, attended by ginny aircon with in warranty.2. Next year in oct-18, gas leakage happened, again attended by ginny aircon and had paid around 2000/-.3. Again in sep-19, gas leakage happened, again attended by ginny aircon and had paid around 2100/-.4.in may-20, again gas leakage happened, i have raised the complaint on 23-may-20, nobody is visited till date.
My question is the quality of voltas air conditioner is degraded the service of ginny aircon is not upto the mark and worked in such a way, you have to faced problem every year and spend money on that. Due to this frustration i am going to buy another ac other than voltas.
Please send the engineer for rectification of the same and replaced all the faulty condensers or any other part & also talked about the same with the repairing agency about this matter. If this unit has company fault replaced the same.


Complaint Status
[May 25, 2020]
Voltas customer support has been notified about the posted complaint.
Verified Support
Voltas Customer Care's response, May 26, 2020

Dear Manik,

We are sorry for the experience you had. We request you to kindly share your complaint number or registered contact number along with the area pin code at voltas.[protected]@gmail.com so that we can assist you further

Regards,
Voltas Online Team

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Complaint comments Add a Comment Updated: May 26, 2020
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Manik Ajmani
0 minutes ago

Dear Sir,
Today Engineer visited to check the problem after 6 days of complaint and said 7 more days to pick the AC for gas charging. Kindly tell me what the use of AMC if AM.C holders are not prefered customers. Instead of doing AMC wiil ask third part vendor to repair the same. You have lost one prefer customer because of bad service. As required, complaint no. is [protected] dated 22-may

Jun 01, 2020

Updated by chiku2019 Dear Concern,
No reply from your side sinceI had sent a mail on last week but no response from your side. I think you peoples don't care about your customer.
It's a very very shame full that being a reputed brand like voltas guys not replying. It's create a bad impression about voltas

REMINDER 1

May 21, 2020

Updated by prabakam I want you to attend my first free service.I tried many times to customer care due covid-19 there is no response from your side. I request you kindly arrange to send your service people to attend the same because the cooling of the machine is very low. kindly do the needful

May 26, 2020

Updated by prabakam Thanks for your response, My contact Number is +91 [protected]
Area Pin Code is- 605004
Reference ID is- 2628270