Voltas Complaints & Reviews

I am writing this letter to inform you that the AC at sv clinic pharmacy is not working properly.There is some issues on this AC .so kindly request you to check and repair that as soon as posssible. Thank you.
AC details:AC voltas 2TSAC243ZYI
Purchase date:27/06/19
CONTACT NO:[protected]

AC main ice problem Indore outdoor main a rahi hai and cooling problem

This is my 3rd reminder. I am very disappointed with Voltas. No one from the company is talking irresponsibly.
I am again requesting that Kindly arrange to install my new 5 star AC 1.5 tonn.
AMIT KUMAR SINGH.
Contact number- [protected].

REGARDS

Refrigerator purchased on 06/12/2019 at Malda(W.B.) Model No.Becko, 215 L not working from 19/04/2020.

S.N.. Das
Mob:[protected]

AC is not working and temp displaying LIGHT is also not showing any thing. Remote is working

Hi,
The split ac was not cooling so we called the mechanic for cleaning and they told that their is a leakage in the ac and the gas needs to refill, but they were some random mechanic so they are asking around[protected] for gas refilling. Can you just confirm if the gas refilling amount is okay and we are good to go with them? Or let me know how actual amount company service centers cost for the same so that we wait for your reopening and facilities. The ac is of 1.5 ton.

I have purchased voltas window ac. It has repeated cooling problem.in third year of purchasing ac had to fill up gas. Now in fourth year again it has gas problem. I have already purchased warranty and amc of this product, which cost was rs. 1800 per year. Here you can imaging i am paying gas filling price every year from my pocket. Voltas ac is very bad product.ac has to be replaced. Please help.

Thanks
Kamaljeet

I bought 1.5 tonne Voltas split AC somewhere in 2016. Since then, this AC has never worked . We also called the Voltas engineer, the issue got resolved, but few days later, the same issue started to come again.

The AC would initially start up nicely, but after 10 minutes, it would go on DF mode, which I googled, appears to be defrost mode, and once it goes on that mode, it stops working.

I would want the concerned Voltas team to come and repair my AC.

The AC is not working properly, cooling is not happening.

Already complain has be filled no action taken. From last 2 yr we are facing prblm o[censored]5, HC error. Staff is not trained properly pls take action by 21/4/20 under the guidance of pm's latest reference to provide electric repair after 20/4/20
Kuldeep singh
[protected]

I am selva kamatchi from tirupur, tamil nadu. I have purchased voltas ac i year back on 09.03.2019 and now after an year it is not working and shows e5 error. Within one year how will this happen and it reduces the trust in your brand. We called up for service and they came yesterday and till now the problem is not fixed. Me and my family is badly disappointed due to this. I need a replacement for this...

I have voltas vertos elite 4501089/2008 model. The indoor unit blower needs to be changed. However i cannot find the specification of the blower . Please help!

Please resolve the issue of cooling for my voltas ac showing p3 error.

Last year I purchased a 1.5 tone split AC since from the installation of the AC, it is not cooling properly we have made complaints many times, mechanic reached but the same problem continues till now ...
I request you to please solve out this problem as soon as possible . If the problem continues after this complaint ...then unfortunately I had to go consumer court . Thanks Chandrakant sharma 44 Madhoganj shikohabad district Firozabad Uttar Pradesh ph [protected] email address [protected]@gmail.com

My voltas freezer is not working for cooling issue Only.

I have purchased a 1.5 ton split ac recently but it even after running for 2 hrs not able to cool room properly
And even remote sensors are not working properly
So pls sort it out as soon as possible

सेवा में,
मुख्य प्रबन्धक,
वोल्टाज ए0सी0कम्पनी,

विषयः- प्रार्थना पत्र वोल्टाज स्पलिट टाइप ए0सी0 के मरम्मतम के सम्बन्ध में।
...
महोदय,
सविनय निवेदन है कि प्रार्थी दिनांक 04.04.2019 को अग्रवाल इलेक्ट्रीकल एवं इलेक्ट्रानिकस शोरूम जनपद सुलतानपुर, उत्तर प्रदेश से वोल्टाज कम्पनी का स्पलिट इन्वर्रटर ए0सी0 1.5 टन क्रय किया था। जिसका ै।ब्.ब्न्183टकर््न्29;त्.410।द्ध एवं ैत्.4552322।18म्ब्12740ए ैत्.4512387क्18म्ब्व्4130 है। प्रार्थी गर्मी आने के दृष्टिगत दिनांक 20.03.2020 को अपना ए0सी0 चालू किया था। किन्तु ए0सी0 कार्य नहीं कर रहा था जिसके कि प्रार्थी अग्रवाल इलेक्ट्रीकल एवं इलेक्ट्रानिकस शोरूम जनपद सुलतानपुर, उत्तर प्रदेश से सम्पर्क किया किन्तु लाॅकडाउन होने का कारण सर्विस सेन्टर बन्द होना बताया गया है। जिससे अभी तक प्रार्थी की ए0सी0 नहीं बन सकी है।
अतः महोदय जी से अनुरोध है कि प्रार्थी की ए0सी0 बनवाये जाने हेतु शिकायत दर्ज कर शीघ्र आवश्यक कार्यवाही करने का कष्ट करें।
दिनांक 15.04.2020

प्रार्थी
विशाल कुमार,
पता-एचसी-48 पुलिस लाइन,
जनपद सुलतानपुर, उत्तर प्रदेश।

I am having voltas air cooler. Tank alarm is not working properly, even when tank is full, the tank alarm starts blinking & water pump stops working. Please give permanent solution to this problem

I, ajay bhatnagar, purchased split ac unit purchased on 23rd apr 2019) of voltas make from m/s vijay sales, gurgaon - invoice copy attached). Said unit is still not functioning and not serving the intended purpose for the purchase.

Case history

A week after installation of above split ac, we noticed issues like water dripping from the unit and ice formation inside the split unit. The water drippings affected our led tv as your team installed above said ac unit right above led which was installed before our purchase of above unit.. We made number of complaints through customer-care (Voltas). Team visited and changed the split ac location within same room and they overcharged us for re-installation. Again after very few days, issue of water drippings and ice formation, and leakage re-started through pipes inside room continued but no one came either from voltas nor from your dealer m/s vijay sales team despite after logging complaints through customer care (Voltas) and even speaking directly to vijay sales and your technicians (Voltas) visited for the re-installation. Thereafter, further to repeated number of telecons (Conversation available as recorded), voltas team visited for inspection and found that gas inside unit was much lower than required level. Our request to mr vaibhav sharma, voltas-upbg
Ph:[protected], gurgaon) for the replacement was not accepted and resisted (Ref call record of 12 jul 19 & 13 jul 19) by stating that it is hectic and will take longer time and lot of formalities are required at voltas for giving replacement hence asked us to get gas refiling and giving extended 6 months warranty. On our insisting for replacement and pursuance the matter, the customer care (Voltas) gave us service request numbers and assured to help but replied by sms for closure of their service requests stating reasons as "replaced by dealer" (Service request number [protected] dt 12th jul19) and "beyond repair machine" (Service request number [protected] dt 21st jul19). (Both these sms are on available record. Your dealer vijay sales also did not help replacement & resolution.

As per mail conversation of 21 aug2019, with voltas team member (Vaibhav sharma, voltas-upbg, gurgaon ph:[protected]), he confirmed in writing as quoted below :

(If there is any issue within 3 month we will make it replaced.
Kindly acknowledge the same to proceed for gas charging)

All above telecalls and sms with voltas team have been been captured as evidence.

After, regular follow up at various levels, different set of technician visited (In winter 2019 months) and witnessed & rec-confirmed above issues of no cooling, water drippings at various point & pipes, ice formation upon running the unit. They filled the gas in the unit and assured us that there will not be issues i. E of ice formation, water dripping, and cooling will be functional which can be checked during summer

Present situation (Apr 2020)

Now, as the summer started, we switched, on above said ac split unit, but we got surprised that still there is no cooling remitted by the above said unit.

We are at lost with careless approach, inadequate services on part of voltas leading to our harassment, discomfort as the very purpose of our buying ac unit from voltas, got defeated since apr2019.

Resolution.

Considering above and in line with your commitment your below mail (Of 21 aug2019) confirming fore replacement, a necessary action be taken immediately for replacing the split ac unit (Which is also still under warranty till jun 2020). Else, it will continue to lead to sufferings, and discomfort and deprive me value for the money paid for the goods purchased.

. Apart from above, voltas company also be penalised for rs 40000/- for all the harassment, mental agony and discomfort, suffered by me for not being able to use the unit for the intended purpose and also in pursuing the matter with voltas team members (Including customer care team) and dealer m/s vijay sales to resolve the matter.

Regards

Ajay bhatnagar
(Purchaser)
336 vasant apartments
Old delhi road,
Gurugaon122001
Mobile : [protected]

Not cooling properly, showing 04 error