Voltas Complaints & Reviews

Last year I purchased a 1.5 tone split AC since from the installation of the AC, it is not cooling properly we have made complaints many times, mechanic reached but the same problem continues till now ...
I request you to please solve out this problem as soon as possible . If the problem continues after this complaint ...then unfortunately I had to go consumer court . Thanks Chandrakant sharma 44 Madhoganj shikohabad district Firozabad Uttar Pradesh ph [protected] email address [protected]@gmail.com

My voltas freezer is not working for cooling issue Only.

I have purchased a 1.5 ton split ac recently but it even after running for 2 hrs not able to cool room properly
And even remote sensors are not working properly
So pls sort it out as soon as possible

सेवा में,
मुख्य प्रबन्धक,
वोल्टाज ए0सी0कम्पनी,

विषयः- प्रार्थना पत्र वोल्टाज स्पलिट टाइप ए0सी0 के मरम्मतम के सम्बन्ध में।
...
महोदय,
सविनय निवेदन है कि प्रार्थी दिनांक 04.04.2019 को अग्रवाल इलेक्ट्रीकल एवं इलेक्ट्रानिकस शोरूम जनपद सुलतानपुर, उत्तर प्रदेश से वोल्टाज कम्पनी का स्पलिट इन्वर्रटर ए0सी0 1.5 टन क्रय किया था। जिसका ै।ब्.ब्न्183टकर््न्29;त्.410।द्ध एवं ैत्.4552322।18म्ब्12740ए ैत्.4512387क्18म्ब्व्4130 है। प्रार्थी गर्मी आने के दृष्टिगत दिनांक 20.03.2020 को अपना ए0सी0 चालू किया था। किन्तु ए0सी0 कार्य नहीं कर रहा था जिसके कि प्रार्थी अग्रवाल इलेक्ट्रीकल एवं इलेक्ट्रानिकस शोरूम जनपद सुलतानपुर, उत्तर प्रदेश से सम्पर्क किया किन्तु लाॅकडाउन होने का कारण सर्विस सेन्टर बन्द होना बताया गया है। जिससे अभी तक प्रार्थी की ए0सी0 नहीं बन सकी है।
अतः महोदय जी से अनुरोध है कि प्रार्थी की ए0सी0 बनवाये जाने हेतु शिकायत दर्ज कर शीघ्र आवश्यक कार्यवाही करने का कष्ट करें।
दिनांक 15.04.2020

प्रार्थी
विशाल कुमार,
पता-एचसी-48 पुलिस लाइन,
जनपद सुलतानपुर, उत्तर प्रदेश।

I am having voltas air cooler. Tank alarm is not working properly, even when tank is full, the tank alarm starts blinking & water pump stops working. Please give permanent solution to this problem

I, ajay bhatnagar, purchased split ac unit purchased on 23rd apr 2019) of voltas make from m/s vijay sales, gurgaon - invoice copy attached). Said unit is still not functioning and not serving the intended purpose for the purchase.

Case history

A week after installation of above split ac, we noticed issues like water dripping from the unit and ice formation inside the split unit. The water drippings affected our led tv as your team installed above said ac unit right above led which was installed before our purchase of above unit.. We made number of complaints through customer-care (Voltas). Team visited and changed the split ac location within same room and they overcharged us for re-installation. Again after very few days, issue of water drippings and ice formation, and leakage re-started through pipes inside room continued but no one came either from voltas nor from your dealer m/s vijay sales team despite after logging complaints through customer care (Voltas) and even speaking directly to vijay sales and your technicians (Voltas) visited for the re-installation. Thereafter, further to repeated number of telecons (Conversation available as recorded), voltas team visited for inspection and found that gas inside unit was much lower than required level. Our request to mr vaibhav sharma, voltas-upbg
Ph:[protected], gurgaon) for the replacement was not accepted and resisted (Ref call record of 12 jul 19 & 13 jul 19) by stating that it is hectic and will take longer time and lot of formalities are required at voltas for giving replacement hence asked us to get gas refiling and giving extended 6 months warranty. On our insisting for replacement and pursuance the matter, the customer care (Voltas) gave us service request numbers and assured to help but replied by sms for closure of their service requests stating reasons as "replaced by dealer" (Service request number [protected] dt 12th jul19) and "beyond repair machine" (Service request number [protected] dt 21st jul19). (Both these sms are on available record. Your dealer vijay sales also did not help replacement & resolution.

As per mail conversation of 21 aug2019, with voltas team member (Vaibhav sharma, voltas-upbg, gurgaon ph:[protected]), he confirmed in writing as quoted below :

(If there is any issue within 3 month we will make it replaced.
Kindly acknowledge the same to proceed for gas charging)

All above telecalls and sms with voltas team have been been captured as evidence.

After, regular follow up at various levels, different set of technician visited (In winter 2019 months) and witnessed & rec-confirmed above issues of no cooling, water drippings at various point & pipes, ice formation upon running the unit. They filled the gas in the unit and assured us that there will not be issues i. E of ice formation, water dripping, and cooling will be functional which can be checked during summer

Present situation (Apr 2020)

Now, as the summer started, we switched, on above said ac split unit, but we got surprised that still there is no cooling remitted by the above said unit.

We are at lost with careless approach, inadequate services on part of voltas leading to our harassment, discomfort as the very purpose of our buying ac unit from voltas, got defeated since apr2019.

Resolution.

Considering above and in line with your commitment your below mail (Of 21 aug2019) confirming fore replacement, a necessary action be taken immediately for replacing the split ac unit (Which is also still under warranty till jun 2020). Else, it will continue to lead to sufferings, and discomfort and deprive me value for the money paid for the goods purchased.

. Apart from above, voltas company also be penalised for rs 40000/- for all the harassment, mental agony and discomfort, suffered by me for not being able to use the unit for the intended purpose and also in pursuing the matter with voltas team members (Including customer care team) and dealer m/s vijay sales to resolve the matter.

Regards

Ajay bhatnagar
(Purchaser)
336 vasant apartments
Old delhi road,
Gurugaon122001
Mobile : [protected]

Not cooling properly, showing 04 error

Hello,

I have the same problem in my voltas inverter 1.5 ton ac. After 5 minuets of starting the ac the error comes and blink 5-6 time pc 04 and ac restart again and its cooling also low when you compare to its first start.

I am very disappointed with this issue. I need you to sort this out this issue today. Send me your expert technician who know how to resolve pc 04 issue

Last year i have purchased an ac and its not working. Actually its gas is leaked. Now i am confused as it is in warranty and guaranty. So, now due to covid 19 company is not being able to repair it and not picking call. So should i get it repaired by an outsider and still its warranty and guaranty will continue or get void after the end of covid 19.

As per Complaint Subject cited above I purchased a Product AirConditioner
vide Machine No : VOLTAS 1.5T Window AC 185LY (5S) (OUTDOOR) Invoice
No : KN/2018-19/0463 6 June 2018 under warranty
Immediately Sending of Service provider at my house and Information Needed in writing in hard copy as the earliest

Newly installed ac not cooling the room because its not heaving gas in out-late. It is a really bad experience with this product. As a customer its a very bad experience. I am not expecting this from no 1 ac company maker. It is tata voltas 1.5 tone ac. Machine number 183v adw r32. Cbu code 4502686. Now company is closed and retailer not take any responsibility. Please help me out of this problem. My phone number is [protected].

I m ankit agarwal, from siliguri. Purchased a ac 7 month ago. In wich 3-4 tym a service center have repaired. Again the ac got the same problem. It's not getting cold. Kindly look over the matter.
The ac got repair on the second day of the installation.
Wenever the person come. They say gas leakage. And resolved. After that same problem arise after a week

Mene new window ac liya tha ab uski installation ke time pe code maang raha hai. Customer care number nahi lag raha please installation code provide kara do model no. Window AC 183 DZA (R32) DELUXE
4011315B19LC29463
AC NOT START
New ac

AC INSTALLED IN METEOROLOGICAL CENTRE RAIPUR RAIPUR, NEXT TO NHMMI HOSPITAL, NEW DHAMTARI ROAD, LAL, CHHATTISGARH IS NOT COOLING SINCE INSTALLED DATE.

This department is concerned to emergency services. Kindly short out the problem shortly.

Dear team, myself rishi sahni, i bought my voltas 3star split inverter ac last year on 27th april.
Last year it was running fine, but this year when we re started our ac after cleaning air filter, ac started smelling like gas leakage and also knocking sound coming from compressor. So we are unable to use our ac.

My address is r-1301, krish aura, bhiwadi, rajasthan (301019)
Register mobile number-[protected]

We need quick solution since it is very hot now day.

Regards
Rishi sahni
[protected]

Sir/madam

I kuldeep singh /alipur village. Bought an ac. Code =sac183veya. On 08/03/18and continuously facing problems regarding cooling by ac. After several complaint in 2 yr. The staff is unable to solve problems. Pls take required action as soon as possible. Otherwise we have to file an rti. Against it we are facing much problems.
Thank you

Yours truly
Kuldeep singh
[protected]

I have my Voltas Inverter R32 but not on

Hi sir
I have a issue in my a/c its not working. My mom has a blood presure issue we have to hopitalized my mom due to some reason. There is warm invoirment in my house. After some day mom will come home from hospital. Mom cant stay in this warm invoitment please help me in this lockdown situation. I lived in jamshedpur jharkhand i beg of you please help me

My emil id [protected]@gmail.com
My mob no [protected]

Sir me 3 saal se complaint kar rha hu mene retailor ko bhi 3 saal se complaint kar rha hu ki jab mene pese pure diye h to kharab ac kyu deliver kiya vo bolte h aage complaint bhej di h jab dusra ac aayega to bta denge na check karne aate h na replace karte h 3 saalo me aapke pass tak complaint nhi pohochi abhi tak ese company chalti h kya aapki garib ko chus kar

The motar is not working properly and the motar is automatically stopped for every few minutes. please solve my problem.

Regards...