Voltas — Gas not filled properly but full charges(Rs 3000/) has been taken

Address:

New Delhi, Delhi

I called customer care several time from 25 April to 5th May and finally after 11 day two persons visited on 6th May. They told us that our AC required gas to be filled to let it cool properly. They opened it and washed with water and may be filled some gas and took Rs 3000/ for that service. The told us for 3 months warranty and when we asked for the bill they told we presently don't have this but everything is going to be recorded in our AC shop named CooL Care. After 3 weeks gas has been leaked or shortage due to either it was not filled properly or required amount or any other reason. I called Voltas Customer Care again they call Cool Care and given the number of Cool Care again to talk in person. When we called they refused and told us that no one has visited from our shop. However later they accepted that persons visited us have left their job from there and now we can't take care of your warranty. If you have any problem find those person out yourself we don't have responsibility any more. Our claim is that those technicians were sent by them and if later they left their job from Cool Care then its cool care responsibly to take care of the service under warranty. Its being more than 2 weeks calling everyday to Voltas Customer Care as well Cool Care no one seems to make it seriously. Every time we have been told to wait another 24 hours but problem is not sorted out and we are without AC in this hot June. AC Repairing Shop Address: Cool Care Mathura Road, Friends Colony New Delhi Phone: [protected] --- My Address: Contact person: Shafi Ahmed D1 Ist Floor Johri Farm Noor Nagar Jamia Nagar New Delhi 110025 [protected]