Voltas Complaints & Reviews

Hello Voltas Team I am writing this mail with utmost frustration with Voltas Brand as there is no one who is willing to understand concerns raised by the customers. I purchased my AC last year on 28 April 2014. I got my first free service on 26th March 2015 ([protected]) and after that it has been the pathetic experience with Votas so far. I raised the complaint regarding Gas leakage on 21st April 2015 ([protected]) and I had to call up again and again to get it resolved. Finally it was resolved on 24 April and Technician visited to fill gas. After that AC had water leakage problem and I registered it on 29th April 2015 ([protected]). Same technician visited on 30th April. We asked him what is the issue and his awesome reply was “wo gas thodi si kam reh gayi thi”. Then he filled gas again and assure that no further problems will occur Now again on 1st May ([protected]), I have again raised same problem of water leakage. Just imagine how frustrating it is for a customer to just keep on following up with you folks to get same issue resolved again and again. I hope this mail is considered worthy enough for you to take an action and get this concern resolved without any further inconvenience. A highly dissatisfied customer…. Tarun Gupta +91-[protected]

Dear sir, I have split ac 1 ton of Voltas purchased date[protected] its have heavy noise problem, i made several complaint related this but every time engineer visit and close complain without solving problem. I request you to take this complain and resolve our problem. Regards Manish M vaish [protected] Motilal Oswal Secureties Ltd 3/71 Vivek Khand Gomti Nagar Lucknow - 226010

Hi, My father bought an AC on 10 Jan 2015 from Sadar Bazaar (Krishna Lal Dealer) for my Marriage then we called Voltas Customer Care on 24th April 2015 to get the AC Setup at my address (C- 35, Shiv Durga Vihar Colony Faridabad, Near Charmswood Village). I got the technician on 27th April 2015, and then they confirmed that Copper Pipe & Wire are missing from AC (Seal packed Box) & advised me to call Voltas and Dealer to get them. I called Dealer (Krishna Lal ) but the denied to provide me the Pipe & Wire then I called Voltas on request [protected]to get the Copper Pipe & Wire but they also denied and referred me to Dealer . Later on after doing multiple calls they gave me Area Manager Contact (Veeshan -[protected]), I explained the situation to him but he also advised me to call Dealer. Again I tried to contact Dealer but they explained me that Copper Pipe & Wire are missing from Company so they cannot provide it.Secondly, they said that if I would have opened it in 10 days after purchasing only then they are supposed to give the cable. On 30th April I called Area Manager (Veeshan -[protected]) to get this sort out and he gave me technician number by informing that he is his Manager (Ashok - [protected]) but he was not actually a Manager. I called Ashok as well & he promised to arrange a callback for me at same day for 8 PM but I didn’t receive any call. This is frustrating now after getting such worst experience and I will never advise anyone to get the Voltas Product. Now, I want you to me on this. NOTE : Please let me know if you need the Billing proof because me working in office right now I cannot provide the copy Thanks, Chanchal Mo : [protected]

Dear Sir/ Ma'am, 1. I am an army officer who trusted in your product and purchased a 1.5 T window ac in September 2013. Thereafter I got posted to Srinagar and the ac was packed unused. 2. I now got it installed in Agra and the very first day of its usage it was not cooling. On checking I found that there was ice formation occurring. I immediately called the customer care and lodged complaint on 27 April 2015 (reference number [protected]) . 3. I was told that problem will be addressed within 24 working hours. However, even after four days no one has visited me or even bothered to contact. Rather I have continuously been calling customer care as well as the service centre[protected] but with no results (customer care has the records of my calls). They have only told me that someone will visit soon, but no one did and I have wasted two days of my casual leave waiting for them. Though I got a call saying that as my warranty period has expired I'll have to pay for the service, to which I had agreed. 4. Now after all this ordeal I need you to help me on following issues:- (a) Action against the defaulters who have not cared for the customer's time and caused harassment. (b) The equipment has got a defect on its initial usage only. Why should I be penalised if the waranty has recently expired. There has to be some assurance level and credibility of a product of such reputed firm as yours (TATA). I really wish I had used the ac at least a couple of times after purchase! (c) I need to be compensated for my time and energy that had been wasted by both customer care and the service provider. 5. I shall await for a positive response from your end and wish that you shall take due cognizance of the above facts. Thanking you Yours sincerely, Col Ravi Roshan #[protected] #[protected]

I had fill the complaint of my two AC on dated 23/04/2015 with request No-[protected] with company's customer care centre they said your problem will solve in 24 hours but my problem is not solve till date. So you are requested look the matter and solve my problem as soon as possible.

I have applied for AC servicing on 10-APRIL-2015 with request ID : [protected] and was promised to receive this servicing free under warranty (now expired on 17-APRIL-2015), but it has been 18 days now and I haven't received even a single call from technician regarding servicing, Whenever I called the voltas service center, they say the servicing will be done by tomorrow, which is very annoying. I am very much frustrated with this quality of service, and the request is now cancelled. I would definitely share my experience with other people to make them aware about Voltas' service quality.

I have purchase my 1.2 Ton split AC last year and still in warranty period. My AC is not cooling and i am servicing it by myself from last year where is 3 free servicing ?Now suddenly its stops cooling. I am sick of calling customer care again and again and still my problem is not solved.My complaint no: [protected]. Please do not buy voltas product as you can save lots of Energy and Time as your energy and time will be wasted calling this cheater company.Buy genuine foreign brands and save energy and time as they will be your doorstep for every call.

i have purchased one ton ac from AMAR TRADERS in patiala dated 19/07/2014. on 21st july i fitted in my room. very next day it creates problem there will be no cooling. i complaint on 22nd july in show room. they temprarory repair it . I again complaint on 31st july no is [protected]. but we are not satisfied . i shut down the ac.i request for change the ac but there is not better service. iagain complaint on 12th april 2015 [protected] and 24th april [protected]. i face insult in my inlaws home because my parents gift it on my marriage which was on 20th july 2014. mechanis told me it is a fault of manufacturing . now i am frustataed from it . why i face insult because i pay for that. so i request you please change the piece otherwise i knock the door of court for justice. bill no R 1561 dated 19/07/2014 HARVEEN KAUR 25500/-

Dear sir/madam Greetings from Drashti Netralaya We are a charitable eye hospital working in rural tribal area of Gujarat We have two Blue Star water coolers which need servicing Kindly do need ful. Thanking you We are a charitable eye hospital working in rural tribal area of Gujarat We have two voltas water coolers which need servicing Kindly do need ful. one machine was purchased on 6/3/2014 and it had problem 7 month after purchase and repaired by franchisee now immediately 2 days after warrenty he Mr Kosar Vohra is denying for service kindly do needful. Minimum 1000 persons visiting hospital daily and these are summer days kindly act urgently. Positive action will be appreciated Thank you in advance Thanking you We are from charitable eye hospital from rural tribal part of India our website is www.drashtinetralaya.org, this is a high traffic zone minimum 1000 people visit this place daily. We purchased VOLTAS water cooler 150 ltrs Date of Purchase: 6/3/2014 First break down: within 6 months : which was handled by some un authorized franchisee they took away machine for 2 weeks. Second break down: 12/3/2015 Current problem : According to local franchisee no warranty so pay first for then service will be provided. We complained and tried to register complaint by E mail which was not registered for a10 days, when we registered complaint by phone complaint no is [protected]. No action has been taken till now. Voltas company cancelled complaint saying that only local person is available and we do not have any human resource who may provide you service.

I purchased a voltas split ac from simran electronics patiala on 12-5-14. I request for a service of ac on 25-4-15 on which service center acts today i.e. 26-4-15 Two technicians came today but their behaviour was not appropriate & they didnt service ac properly first n then they arrived by saying to came after 10-15 mins but didnt came after then. I am very disappointed after this kind of behaviour on behalf o[censored]r company. I choose voltas while purchasing ac bcoz i have a great faith in brand TATA but today i am very sad on my choice. So plz take further serious assistance in this matter and make our belief continue more stronger on this great indian brand

I am Ravindra Ramchandra Attarde 302 om sakar R.G patil Wadi nandivali road dombivali (east )contect no-[protected] i am done voltas new split ac date-13.02.15 but porblem is ac not cooling room Out door Unit Folty replacment out door unit delar name -- rajdeep electrnics sation road daombivali (e) CHALLAN NO /BILL NO-45768 Model no-123 Lya Sr no 9727

I purchased 1 split AC (Serial no. 4551674A14D000491) on 21 May 2014.The A.C was installed but provided no cooling at all on day 1. I contacted to your customer care and your services person [Service Request no. [protected], Dated 05/06/2014] who checked and informed that ‘Gas Leakage’ is taking place in the unit which is a manufacturing defect.They refilled the gas, however, it did not work properly at night. Again your representative vide {SR no. [protected] dated 7/6/2014} visited and refilled the gas, which worked for a few days. The defect was rectified again on 08/09/2014. The first free service was done by Ginni Aircon, your service partner, on 06/02/2015. The A.C was checked but it being winter season, its efficiency could not be properly measured. Today when I started the A.C it did not yield any cooling at all. I thought that a Tata product is considered a named product but it has been proved wrong. When the gas has been refilled thrice by your trained employees during the first year (warranty period) and the A.C is not working properly, how can any customer expect it would work well in the coming years. Who will bear the cost of refilling the gas again and again after the warranty period? This is a defective A.C as repeated efforts by your technicians have resulted in a big failure. I would therefore request you to replace the A.C with a new one so, that I do not suffer on account of defect in your product and also to ensure that your company's image is not spoilt.

I purchased 1 TR AC (Serial no. 4551540A13C000071) on 25 June 2013 which after 2 summer seasons was not providing cooling at all. I contacted to your customer care and your services person [Service Request no. [protected], Dated 25/04/2015] who checked and informed that ‘Gas Leakage’ is taking place in the unit which is a manufacturing defect. This was very disheartening to know as products from other companies have crossed 5 seasons successfully. I thought that a Tata product is considered a named product but was proved wrong though while buying this product I was even warned by the shopkeeper. Lastly, this purchase has been resulted in a complete regret, worsening your company image in all TATA PRODUCTS.

Even after repeated calls, sms on no. Given by co. And mail on e - mail id of company, though they say that executive will call but no body calls back. With great difficulty complaint regd for service and told specifically that there is no cooling, after 3 days they send technician who is not equipped to fill the gas. As per them other team will come for gas as they are not equipped for the same. Phoned again at toll free service center no. And asked to send somebody for fixing the gas problem but no committment is made as to how many days it will take to fill the gas. If this is the state of affairs in a new ac under warranty how can one expect any after sales service after the warranty is over. It appears after selling the product the co. Is not bothered about inconvenience to customer who spends thousands of rupees on the product.

Dear Sir, We got repaired our split AC from Volta's company in July 2014. The mechenic from Voltas company carried some intrnal parts of AC with him and said he will replace them within 2-3 days. Neither he / another mechenic came nor fixed the spare parts in AC despite of regular follow ups with company. Around one year elapsed, but no solution found. Kindly provide any solution of the problem. The complaint number with Voltas company [protected]. Thanks Sanjeev Mandora Mobile: [protected]

We have purchased window ac 1.5 ton as on febuary 2015 but till now we have facing every day a new problem and we r trying to reach ur customer representatives, service centers and all service persons are saying that there is having noising and vibration problem in voltas windows ac they are help less regarding these problems kindly suggest now where i need to knock the door or shall we file case in consumer court and we will waiting for the response till two days more from now after that we will talk through consumer court Regards Yogita Ph no. [protected] [protected]

Sir, I registered my request for two thing on the customer care. 1). For free service of split AC purchased in July 2014 and 2). Installation of new split AC purchased through Snapdeal. I registered my request at Toll free no. of Voltas for both the cases. In case of free service no body has turned up in spite of many requests. In case of Installation of new purchased split AC, a non authorised person, who failed to show any proof of Identity such as Identity Card, or Uniform or invoice of Voltas Service Station etc., reported. Further, he refused to cut groove in the wall for concealing the pipes. On enquiring, he told, he will charge Rs. 1500/- for installation and will not give any invoice/ receipt. The request no. of the above are [protected], [protected], [protected], [protected] Non responding for the free service and installation is not fair on the part of Voltas. It is my personal experienced that service of Voltas is very very poor.

I had purchased a Voltas 1.5t 5S split AC in the month of May 2013. This summer (April 2015) I noticed that the cooling effect has been drastically reduced. I booked a complaint through Volta's Customer care. The technician checked up and said there is leakage problem and took the outer unit to service centre. The following day, I received an hand written Estimate Quoting Rs.9662/- ( Supply of New Copper Coil Rs.6800/- + Gas Rs.1800/-+ tax ) and requesting to pay 100 % upfront favouring to a company( May be a outsourced service support company). Now, I am really doubtful about the genuineness of the services and quoted rates ?? How can a product of such a trusted brand go wrong in less than two year of time ? Even if, it does why the company is charging huge among ( = app. Rs.10000/- i.e. 25 % of product value) for repairing ? kindly advise me, 1. whether the RATES are genuine ? 2. If not what is the alternate recourse ?

Hello I purchased a Voltas Magic Plus R water dispenser 3 days ago. I bought the 3 tap model because we need cold, hot and normal water for our different types of needs. I have major throat issue and i either drink normal water but all my office staff drinks cold water. On the first day when i took normal water for myself, i found that the water was as cold as it was giving the cold water from the cold water tap. I told this issue...

I had purchased One 2 Star Voltas Window airconditioner in April 2012. From Day One AC is not working. Five times gas has been recharged and One time Compressor is changed. The Service of Voltas is worst one can recieveThey are running a Scam to take Money from customer like Us. I have already spent 10000 Rs. in repairing of this Unit in last two years and the unit is still faulty and not running.This type of Service tells us how worst this Company Voltas can be. On Call centre different helpboy pick up phone different time and No Senior Comes in Line.