Voltas Complaints & Reviews

I m one of the dissatisfied customer of Voltas, and make sure none of my known people go for Voltas.

This is to bring to your kind notice that on 30-Apr-2015, I requested for a.c. servicing, and on 2-May-2015, your engineer came to service, he was so incompetent to do the job despite being told by me. He wanted to do the servicing superficially and leave, when I insisted what is he doing, I have other acs also, of Ogeneral and LG in the same premises and user of acs from the last 30 years. Than some how he did it, but not up to the mark, left with all place dirty with filth all over, sat on the bed and kept his foot on the bed and tieing his shoe laces sitting on the bed. I told him what is he doing ? Are from voltas ? He said give me my fees I will leave, I paid him Rs. 500/- and he left.

Afterward I complained the same to your customer care, sent email also but no body responded. I had to go out for a year and now when I published it on social media, than your customer care or marketing or do not know contacted me twice, one Mr. Ranjan, Mr Sameer, etc.

I have been told by Mr Ranjan that 3rd party who were giving services had been changed.

Today, Mr. Sumit called and said that the same agency Geet Aircon, who are giving services to our area, is still there and are there for many years.

I have given the details to your good self in detailed, and I want action from your end, stern action falling which I will make sure that people in my contacts, RWAs in Lajpat Nagar and others shouldn't go for Voltas at all.

About 10 days back Mr. Chakravorty from voltas called and said it qill not happen in future, and sent the engineer for servicing, but on my utter shock, he also did the same thing, he was first of all came without appointment, and when allowed to do rhe work, he dis the service in 5 minutes, without opening the top cover.

It means they are being trained like that only. It is better you call the local person for service of youe ac but do not call voltas for servicing

I have purchased 2 1.5ton ac voltas.
Jus for regular service (Of which reference msg given below) i had called for servicing, inspite of no problem in both ac.
Dear customer, request no [protected] appointment scheduled for[protected]. For assistance call our helpline [protected] (24x7).
Above msg... For reference.
Person attended, but problem created instead of solving. Complaint again & called ur person on 29th, but nobody bothered to attend.
Voltas has very bad service. Wouldn't recommend anyone to buy voltas. A shameful n disgusting staff. Paid rs 1000, to do servicing, but instead he did such a bad job, that my ac which was working properly, is not working after the service.
Hope someone calls back to solve the problem.
Pls see to it that the person attends asap. (Except that i am out of town from 1st june 3pm to 2nd june 6pm.). Can attend any other time.

Arti hukmichand gala
Interior designer
[protected]

I purchased a split ac of 1.5 tonne on 29th april 2016 and it stopped working on 25th may 2016. I made a complain on 26th may 2016 and the technician came on same day in the evening and checked that the pcb is not working. He said it will take 2 or 3 days for him to come with a new pcb. Today is 31st of may and nobody came until now to fix my ac. I called at the sevice center many times and they said it will be fixed on monday and still there is no response, my business is getting effected with no a. C and as i observed yet voltas service is very bad. I have trust in voltas anymore not even i m sure when will it be fixed.

Hello sir,

This is regarding my complaint dated 20/22.04.2016 which is still unresolved till date.Inspite of my various calls and your engineers visits too, it has still not been resolved.

In the months of february-march, 2016, your scheme to get service @ 50% off, i too get my ac serviced. At that time too, ac was working ok but as your engineers suggested for gas filling and i refused as it not looking like that any gas filling required that too just in 3 years' purchase of ac. However, when i started ac in april, to my surprise it was not cooling. However, i lodged a complaint for it and the ac was taken out from my home on 20.04.2016 for gas filling. But when it was reinstalled at my home on 22.04.2016, it was making too much noise since that date. I called many times but the problem not resolved. However, since last week, it stopped cooling also. Your engineer came and told again gas leakage.

I am so surprised and sorry to see the performance of voltas ac is such bad that it can not work even after purchase of 3 years'. I already paid almost 3000 and now again i can not spent any more as the problem happened in your taking and reinstalling ac. Your service men not able to resolve and even make it more worse as before taking to fill ac gas, there was no leakage etc. Even on their recommendation i paid extra for aluminium quoting.

In view of above facts and circumstances, i humbly request to get my ac rectified at the earliest and do not unnecessary charge and panic. Else, it is better your keep your ac with you.

Regads

Deepa arora
Last request no.[protected]

I brought one AC of voltas from razzle dazzle electronic voltas win a 1 t 123ly(3s) on 25/02/2016 . My AC is not working from very first day, no response from razzle dazzle electronic shop, I called voltas customer service they said no gas in ac need to change ac gas,
This is my second voltas ac similar complaint I faced in my Last ac, they refilled the gas, and still I am getting problem repeatedly, now I again went to shop they said why you have purchased voltas ac this is worst company .
Now I want to change my ac as it is not working from day of purchase. Voltas ac company is worst ac company
Please revert me back asap
Thanks
Lalit
[protected]
Registered mobile no - [protected]
Invoice attached

I have purchased two votas AC . One AC is working good but the other one is having some problem from the first day of installation. I complained to the company but they are making fool of me and they were unable to find fault. My AC is still in warrenty period but now also i am not satisfied with my one AC as air flow is less and no proper cooling. I want to change my AC unit.

I bought an air cooler from Voltas. It gets very hot in Chennai. The air cooler has stopped working within a months time of its purchase. I registered a complaint to get it fixed. The customer care turned a deaf ear and even after repeated calling, I have not heard from their technician or senior support. I need full refund as my faith in brand is lost. Also considering the poor service received I am worried if it happens again I will suffer more. Please don't trust the brand Voltas and make the same mistake I did.

Air Cooler water pump is not working, I have raised the req no [protected] on 18/05/2016 by calling to voltas customer care. But no one came from the company and repaired. I am continuesly calling local service centre, sometimes the technician team is not even picking the call, if they pick the call telling non sense stories like no parts, no technicians etc. But its 10days over, not willing to listen any stories. I will def encourage others to buy this product.
Its very frustrating, having very bad experience with hyderabad service centre. Chasing them for past 10days, i am not sure how many i called them. I would request some one looking into this issue and resolve.
Thanks, Murali.

I have two AC s from voltas coz I heard tht Voltas servicing is good but after this experience I wnt recommend any1to get Voltas products.i hve complained on voltas c.care on 24.5.16 and till today no 1 has come from voltas to resolve my complaint though u promise 4within 24hrs service.in this summer don't u feel AC complaint s should be resolved fast.

I had bought a Air Cooler from Voltas one month before. From very first day many of functions on control panel & rempte found not workinhg. I had registerd mu complaint through my registred no.[protected] on Voltas customer care toll free number. After follow up till one week they send a service enggneer, he cames check & said its needed to change control panel & assure us revert back in two or three days. But till now after so many complainrd on tollfree number thre is no response from Voltas.

I want to know the differnce between a local seller & Volatas a reputed compnay, . I think local sellers are better than voltas we can go there & get services.
Also i had bought extended warranty. Now i realiase that i had waseted my money to bought Voltas Air Coller. Even i can buy coller from lacal markeet only half of Voltas rates . but chhuse Volatas for better services, it was my wrong thinking.

I have purchased a split room ac on dt.07.04.2016 from m/s refrigeration agency, nati emli, varanasi. Client no. Of shop is not available but their phone no. [protected] is printed on sales invoice. The installation was done by the show room mechanics for extra charge of rs.1000/-. The problem we face that after having started the ac, it start pouring water on bed in stead of going out through pipe line inserted with machine. I called many times to the dealer as well as mechanics whose response are not fruitful. I still facing problems of dropping water in the bed room throughout the period of ac in operation. I, therefore request to please replace/repair or as you think better at the earliest possible.

Baba ji pg.
Ff-40, mangla bazaar road,
Near maharaja banquet hall,
Laxmi nagar, delhi-110092.
Mobile no: [protected]-[protected].

Dear all

I wish to complaint about voltas water dispenser, that is not working fine.

I am complaining because i am not able to use the water dispenser since last 7 days as its giving electric shock to everyone who is using it

When i first got to know about this problem i contacted you people twice and was told that they are sending their technician within 4 hours of complaint but it’s been 7 days no one has come to check it. My complaint no. Is [protected]. Dated: 21.05.2016.

After may follow up with the company they gave me the no of mr. Rohit who is senior in the co he also assured that the technician will visit within 4 hours but no one have visited till now then again when called rohit he gave me the no of his senior mr ronak anand mobile no [protected] have called him many times since yesterday but he is not even bordered to pickup the call

It's been already 7 days if i don’t hear from you within 24 hours, i will file complaint with appropriate consumer agencies and consider legal action

If any misshaping happened due to electric shock then you and your co would be liable for the same

Request you to kindly look into the matter with utmost urgency and send your person at the above mentioned address

(The voltas company services is very poor)


Sincerely,
Jatinder madan.
[protected]

I bought Voltas 1.5 Ton Split AC in March 2016. we used it hardly 10 days and AC stopped working and was giving error E4. We have registered complaint for the same (#[protected]). An Engineer visited to my place and inspected the AC. He said there is issue in PCB and has to be replaced. After that visit till 1 month nobody turned up.

We did several follow ups with customer care and the vendor who was working as service company for voltas. no response was given every time we get same ans from manoj kumar ([protected]) we are looking to the matter and we will get back to you in 1 hour and again NO response comes. and after few calls they block our number and we need to call them from a different number.

They do not send us any update on any medium (SMS, Email or Physical Copy). Even they do not give us a copy of resolution what was corrected and who corrected it.

After 1 month they replaced PCB. Don't know what kind of PCB was replaced, issue was not resolved though, now they had another excuse. Outer Unit PCB is not working we need to replace that either. After a week of follow up they replaced PCB of outer unit.

Then AC worked for another 2 days and again we are facing same issue. Now Since 1 Weeks we have registered (#[protected]) the issue and doing follow ups no response is been given.

AC didn't worked for whole Summer Season. Why we have invested our money in AC when it was not working and service not provided as it has to be.

Engineer visit are not trained on the product and they do not have any kind of manuals to diagnose the issue.

I need replacement for this AC. other wise I have no option to take legal actions in consumer court.

I think its end of April raised a compalint to Voltas Care(One horrible Toll Free number).

1.SErvice person(Suresh) have reached after 2 days i believe and confirmed that there is a problem in compressor and got to change a new one. You know we have called up many times to this guy never bothered to lift his call very reckless and ofsource his team lead Hussain as well. After taking there own time they have come with the unit and fitted saying its the new one and produced a bill of Rs.12, 150/- from the service centre.

2.There was no cooling at all. Copper coil gets thick iced up(attached a photo) complainted the same to the service centre again after 1 week of time by making atleast 10-15times calls daily(not even one time they lift the calls) they have attended the call and taken the unit(compressor) to their service centre.

3. This is the third time they have taken the compressor unit. Nothing has resolved.

We bought volta's cooler on 15-mar-2016. It stopped working now. We called customer care and raised a service request with a #[protected] on 17-may-2016. It is almost 10 days and no service guy has arrived to get the problem fixed. Everyday i am calling customer care and these guys are telling they will send a guy by today. Same response everyday. Till now the problem is not fixed. One of the customer care guy gave us the customer service person number. When i called he listened to me first, after then he is avoiding my call telling that it is wrong number. Worst service i have ever seen.

I am using 2 voltas vertis premium 2 ton split Ac.But now one of the AC is not properly cool also ice is forming inside the indoor unit for this we had already recharged gas but the result is same.So, Please check the equipment as early as possible.Not only these we are using lot of voltas AC of same type in our projects not only here but also in maximum universities in India and this particular AC it break down repeatedly since installation and as an interior area of North East State no service is easily available here.

I have bought 2 numbers of voltas split ac (1ton sac123 ly-r410a) frpm m/s sathya agencies, trivandrum road. Palayamcottai, tirunelveli, tamilnadu on 25th april 2016. It was told by m/s sathya agencies that this ac will be serviced by mr. Padmanaban (Cell no [protected]) in tirunelveli. But, when i contacted him, he says that it will be serviced by the party which is installed the ac. So, now i am asking you to whom i should contact for any maintenance work in my ac..? Please let me know.

Dear sir/ madam,

My a/c was not working from one week and i have requested your people that i have newborn baby so kindly do the needful. Technician are really playing for two days 1st day the tech said i have reached iam in luch and will come in 5 minute for day he didn't turned up. 2nd other tech claims i have sent a person he is on the way to... I hope they dont know the meaning of service and are not serous about the job they are doing. Kindly help us in this situation...

Chennai - thivallur - authorized service centre - ind service thiruvallur

Sir
i had purchased a window ac of voltas from your authorised dealer i.e Hindustan Refrigeration stores, 2, 4, 5, Neta Ji Subhas Marg Darya Gang Delhi 11002 On 08/11/2012 in cash, now my compresses is not working properly or it may be Damage, please you may kindly resolve my problem on urgent basis.
regards:-
Qamar Husain Advocate
498 Patila House Courts
new Delhi 110001
[protected]

Hi,

I have registered a complaint for AC not cooling issue on date 22/05/2016. On 24/05/2016 a technician came and charged me 400/- without doing anything..when asked he said it is a inspection visit hence visiting charge. Another technician will come tomorrow and will do the needful.

I have waited for whole day on 25/05/2016 when contacted the concern service center..CLIMATE CONTROL, DELHI they responded technician will come tomorrow i.e, 26/5/2016. When asked for refund of 400/- since they have breached the commitment they refused to do so and cut the call.

My concern is...

"IS THIS THE WAY VOLTAS IS DEALING WITH CUSTOMER. IF YOU CANNOT STICK TO YOUR TIMELINES THEN PLEASE SHUT THE COMPANY..WE HAVE OTHER OPTIONS IN THE MARKET THAT ARE VERY MUCH BETTER THAN VOLTAS.
CAN YOU PLEASE HELP ME GETTING MY WORK DONE ASAP."

Thanks,
Ritesh Kumar