VRL Logistics / VRL Group Complaints & Reviews

I am Dr SUHAS Shingte... I booked vrl logistics service for my TVS jupiter scooter to deliver in pune from bangalore.
Vehicle number MH 14GB7827
Man picked up vehicle on 14th October. Still I have not got the vehicle. Man who picked up the vehicle is not responding.
[protected] this number belongs to that person.
Please look into matter.

Sir,

With reference to above the consignment reached Chennai-Vanagaram Branch on 5th Oct 2023. But till date it is not yet forwarded to the delivery point at Chennai-Broadway. We were so many times called your person in charge in Vanagaram @ [protected] on upto today & explianed the seriousness that the our customer going to cancel our order. But till date we have not received our material delivery from broadway office. Every day they are simply promising to delivery the material next day but same not yet happen, Our customer unhappy with delivery & going to cancel the order. In this case who will bear this loss. please inform. we hope you will take this matter in top priority and make delivery arrangement of material today itself to avoid our business loss. waiting you immediate reply.

The person incharge in Vanagaram @ [protected] not responding our calls now and finally we informed him that we are going to complaint in your head office. for that he simply told that you can complaint anywhere and disconnected our call. So he didnot give any proper response.

Today at any cost we need our material to be delivered in Broadway Branch else we can book a complaint in Consumer Portal

Gujarat Machine Tools,
Old No. 135, Linghi Chetty Street,
Chennai - 600001
Phone:[protected]
Mobile : +91-[protected]
Email : [protected]@1agujarat.com, [protected]@gmail.com
GSTIN : 33AATPH9123N2Z6

Sir

Our supplier booked a parcel at VRL noida B branch with LR no [protected], due to sheer negligence of noida B branch they wrongly put booking number in our parcel as [protected] and has been sent to VRL Vashi branch, now we are unable to contact customer care also there is no response from Noida B branch to send the parcel to the intended location which is VRL chennai porur branch, now our parcel which was booked on 27.09.2023 reached at mumbai vashi on 03 oct 2023 and is idle till date, they have not taken any steps so far in sending it to us

11 0 clock departure Hubli to Mangalore KA 25 D 4791 bus at 11.45 pm today still at hubli.

Concerned sir/madam,
As I wanted to start this complaint with either dear or respected but after experiencing your service I realised you are neither dear nor respected one(atleast the delhi branch).
This complaint is about my experience in VRL logistics KIRTI NAGAR branch, Delhi.
I had a parcel to be received from kirti nagar branch. When I called regarding the same the employee told me that parcel has been arrived and can be collected on the same day. So I took half a day leave and went to your branch. But on arriving they told me to collect it on very next day as the shipment hasnt been disbanded from the truck and made me wait for hours to tell this. My issue is with the person who picked the call. He could have told me to collect my parcel on later on other day, atleast it could have saved my time, money and leave.
Hope you start valuing your customers again.

Lr [protected] booked in rajkot to palamner, while booking charges are 2147 considering volume and actual weight ch weight considered as 190 kg.Parcel reached destination and now asking me to pay 3500 extra.Actual standard volumetric weight conversion is l×b×h(cm)/5000 standard calculation, vrl is showing their own calculation and asking me to pay 3500 extra, Im trying to contact through phone nobody responding, Mail sent to customer care nobody responded till now.Im not ready to pay extra charges, I need resolution on priority.
Thanks
From JOVIN-MV

Currently I'm traveling in a vrl bus from Mumbai to Bijapur, I have booked ticket in sleeper bus, but when the bus arrived it was a sitting chair they told us at hotel the other bus is waiting for us but now the hotel is in the Pune and they are forced us to travel like this till Pune and charged us for the sleeper and also condition of the bus is too poor, dirty the sit cover is fool of dust I want my money back! Worst experience ever!

I have received stock from vrl transport
The stock has been stolen in transit.
13 pieces of rubber balls of Rs.29/- each amounting
13*29= 377/-
Kindly revert
LR NO [protected] vrl transport

Sanjay
[protected]@gmail.com
[protected]

My parcel has been wrongly delivered. The parcel has been exchanged and I have no idea where my parcel is.
It's impossible to contact the VRL customer support and the VRL office staff just hang up when I explain them about the issue.
The LR no is [protected].

I've received a wrong parcel which has been exchanged. My item has been delivered somewhere else and somebody else's item is with me. The LR No is [protected].
The customer care phone number and email are not responsive. When I call the VRL offices they simply hang up.

My goods/parcel was sent from Karnataka to Indore. The baggage has been reached on 9/08/2023 and the workers at VRL OFFICE LOHAMANDI INDORE are neglecting to deliver the parcel at my doorstep as it is door delivery mode of payment. I continuously requested them to deliver my goods but they blocked my phone number. One particular worker from the office was rude and his phone number is [protected]. The baggage has important things and i need it on urgent basis.

Goods not dispatched from delhi even after 5 days of booking having tracking number :- [protected] booked on 07.08.2023 but till time the same was not dispatched from delhi, very unprofessional, due to such delay i am facing loss who will be responsible for the same

We had booked goods for Bhubaneswar on VRL transport which received only 59 bundles in Bhubaneswar 01 bundle not received or no update

Dear Sir / Madam

Refer to the issues about the following VRL Logistics Consignment No.

LR No. [protected]
from Sinnar-422103 to Beawar-305901
Charged Amount - Rs. 1850 /-

LR No. [protected]
from Sinnar-422103 to New Delhi-110020
Charged Amount - Rs. 2100 /-

It may your Counter Representative had charged an extra amount

Please review these...

They had completely damaged the product

Customer Booked 7-7-23 at kolkatta reached on 14-7-23 at Coimbatore but other branch (Arasur Branch), Customet Delivery To Chettivethi Branch, in 4 Days They Are Not Moving To The Pracel,

I booked a carton 0n 7/07/2023 from Ludhiana to chennai guindy .carton didnt deliver upto 18/07/2023 . Ludhiana authority say its short in ambala and ambala authoriy say its short in ludhiana. no one is giving proper answer.
tracking no [ [protected] ]

Sir, I have booked both my packets from 21st June. Till now I have received a packet from Ahmedabad office. One packet has not been received, so please deliver the goods material to me a little early. vrl no [protected].

Consignment id: LRNO :[protected]

Our company had ordered Homoeopathic globules from Indore which were stored in the VRL Logistics godown in Saki Naka, Andheri East. There were 100 kg quantity globules packed in 1 kg packaging. 25 kg globules were stored in each sack making it 4 sacks in total. One of the sacks was torn when our staff went to collect the consignment. We strongly believe the sack was bitten by a rat at several places damaging 14 kg worth globules. Kindly look in to this matter and give us compensation for our damaged 14 packets.

Sir, I have Ordered one parcel from Mumbai UlashNagar on 07.06.2023 it has reached to Bangalore TPT on 12/06/2023 but till now goods is not cleared from that place and I have contacted through the telephone but they are telling parcel is missing how it is possible and I think they are cheating us and please do something to clear parcel from there do my needful