Submit a Complaint
Claimed

VRL Logistics / VRL Group Complaints & Reviews

www.vrllogistics.com
1
Updated: Nov 6, 2025
Complaints 1264
Resolved
252
Unresolved
1012
So far, so good. VRL Logistics / VRL Group is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope VRL Logistics / VRL Group will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to VRL Logistics / VRL Group

Having problems with VRL Logistics / VRL Group?

File a complaint and get it resolved by VRL Logistics / VRL Group customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Other
VRL Logistics / VRL Group

VRL Logistics / VRL Group reviews & complaints page 4

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
Shridhar Boddul
Jul 5, 2023
Report
Copy

Address: Juhu

Consignment id: LRNO :[protected]

Our company had ordered Homoeopathic globules from Indore which were stored in the VRL Logistics godown in Saki Naka, Andheri East. There were 100 kg quantity globules packed in 1 kg packaging. 25 kg globules were stored in each sack making it 4 sacks in total. One of the sacks was torn when our staff went to collect the consignment. We strongly believe the sack was bitten by a rat at several places damaging 14 kg worth globules. Kindly look in to this matter and give us compensation for our damaged 14 packets.
+2 photos
VRL Logistics / VRL Group customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    srinivasan1990
    from Chennai, Tamil Nadu
    Jun 26, 2023
    Sep 2, 2024
    This thread was updated on Sep 2, 2024
    Report
    Copy

    Address: Vrl Logistics , Bangalore TPT

    Sir, I have Ordered one parcel from Mumbai UlashNagar on 07.06.2023 it has reached to Bangalore TPT on 12/06/2023 but till now goods is not cleared from that place and I have contacted through the telephone but they are telling parcel is missing how it is possible and I think they are cheating us and please do something to clear parcel from there do my needful
    VRL Logistics / VRL Group customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      Svkselva
      from Tirunelveli, Tamil Nadu
      Jun 22, 2023
      Sep 2, 2024
      This thread was updated on Sep 2, 2024
      Report
      Copy

      VRL Tirunelveli is worst to the core.if we give the parcel for booking, they are not giving bill, they will ask the person to go and they are keeping the parcel with them for 2-3 days.if we try to call them ph no will ever switch off.

      Why are you running VRL in Tirunelveli if you treat customer like dogs with no response
      VRL Logistics / VRL Group customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        R
        Ratha Raju
        Jun 22, 2023
        Sep 2, 2024
        This thread was updated on Sep 2, 2024
        Report
        Copy

        I'm from Selvi Tapes, Tamilnadu. I have booked a parcel from Mumbai ulhasnagar. LR No is [protected].
        While I tracked the detail, it shows as it is reached Bangalore. But when I contact Bangalore branch they said its missing. So I contact Mumbai branch, they told that they have sent the parcel. How could I get my parcel. Please do the needful for getting my parcel
        VRL Logistics / VRL Group customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          M
          Mmighty Elevators
          Jun 18, 2023
          Sep 2, 2024
          This thread was updated on Sep 2, 2024
          Report
          Copy

          Recently I received my materials from Ahmedabad to pollachi through VRL which was very pathetic worst experience which I ever had...very inefficient people..they missed some of our materials in the consignment and lethargic attitude..they are charging for loading and unloading as well ..I will never go with VRL and will mot recommend..
          VRL Logistics / VRL Group customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            N
            nrsecurities
            from Kochi, Kerala
            Jun 15, 2023
            Report
            Copy

            LR no.[protected]
            Booking date : 07.06.2023
            VRL Logistics / VRL Group customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              G
              Gujarathi Nagaraju
              Jun 14, 2023
              Report
              Copy

              VRL LOGISTICS LTD
              KURNOOL NEAR GADIYARAM HOSPITAL .
              We are not happy with transport service. The below major concerns are.
              1. Booking service is not good
              2. Customers response not good.
              3. No response on call.
              4. Staffs are not good.

              Please look in to it immediately.
              VRL Logistics / VRL Group customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                S.h trading
                Jun 10, 2023
                Sep 2, 2024
                This thread was updated on Sep 2, 2024
                Report
                Copy

                Address: Nehru cross

                Please update the freight
                Vrl Eveready is not accepting that this was thier fault and not releasing the material
                +1 photos
                VRL Logistics / VRL Group customer support has been notified about the posted complaint.
                Helpful
                1 other people found this review helpful
                1 found this helpful
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  P
                  Priyanka Kunder
                  Jun 10, 2023
                  Sep 2, 2024
                  This thread was updated on Sep 2, 2024
                  Report
                  Copy

                  Hi,

                  This is with regard to the packing and moving i made with VRL.

                  Firstly my goods were just dumped at the destination, not arranged as agreed.
                  My goods worth 46, 000 rs is damaged

                  The VRL agent is not replying to my calls or my messages. I have made full payment of 40 shifting charges. Which includes insurance amount too.

                  Please help me resolve this issue.

                  Thanks,
                  Priyanka Chakrapani
                  [protected]
                  +3 photos
                  VRL Logistics / VRL Group customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    L
                    Ladji Industries
                    Jun 7, 2023
                    Sep 2, 2024
                    This thread was updated on Sep 2, 2024
                    Report
                    Copy

                    We are transportation materials from Chennai to gulbarga regularly.
                    But unfortunately this time it's too late almost 10 days no movement of material from Bangalore TPT. And no response from person consultants dept from both Bangalore and gulbarga
                    Our LR no are
                    1. [protected]
                    2. [protected]
                    Please check and deliver as soon as possible.
                    VRL Logistics / VRL Group customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      N
                      navkaar
                      Jun 4, 2023
                      Sep 2, 2024
                      This thread was updated on Sep 2, 2024
                      Report
                      Copy

                      Address: navkaar marketing hirepeth bammapur oni hubli

                      My material was booked on 26.05.2023 from chennai and today 04.06.2023 still it is not been deliver
                      lr -[protected] dt : 26.05.2023

                      now days vrl service has gone very very worst in terms of delivery part as we think vrl is safest logistic in india

                      but vrl has reached its high so they dont have customer service inportance now

                      i have my own 4 firms from which we deal with vrl in good values in inward & outward but now we are been forced to stopped the deal with vrl from now onwards

                      hope we get positive response from

                      we are really very tired of vrl service
                      VRL Logistics / VRL Group customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        C
                        Chethanratan
                        from Malur, Karnataka
                        Jun 3, 2023
                        Report
                        Copy

                        Address: Malur

                        DEAR SIR,

                        I am chethan kumar from MALUR, i have purchased a agricultural material (mushroom spawn )from my regular supplier company based on KALABURGI on 27th may 2023, my supplier booked the material in VRL Transport on same day from KALABURGI to MALUR. Which is very late delivery and On receiving the parcel there where multiple damages and material were coming out which is Loss of material. Which is caused of improper handling as they throw every boxes, even if we tell showing careless behaviours, We are very much disappointed by the service.
                        +2 photos
                        VRL Logistics / VRL Group customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          P
                          Parakh agri
                          from Nashik, Maharashtra
                          Jun 2, 2023
                          Report
                          Copy

                          Address: Nashik

                          Be noted that material has been sent from Parakh agri solutions, at VRL ozar branch Nashik to Kunnamkulam, KL on 15/5/23
                          LR. No. [protected]
                          There were 2 items, one box and one drum
                          Out of which 20litr drum is missing. Both the branches are not responding despite of several attempts.
                          +1 photos
                          VRL Logistics / VRL Group customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            M
                            Mayank Deshlahara
                            May 30, 2023
                            Sep 2, 2024
                            This thread was updated on Sep 2, 2024
                            Report
                            Copy

                            On tracking shipment status is incorrectly showing as Material Reached Destination, when it has not been recieved. Contact Employess are not receiving the calls, not able to know exact status of shipment.

                            Shipment No - [protected]
                            VRL Logistics / VRL Group customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              V
                              Venky_2290
                              from Coimbatore, Tamil Nadu
                              May 24, 2023
                              Sep 2, 2024
                              This thread was updated on Sep 2, 2024
                              Resolved
                              Report
                              Copy
                              Resolved

                              Booked Material Haven't Received Yet

                              DEAR SIR,

                              I am venkatesh kumar from COIMBATORE, i have purchased a material from my regular supplier company based on MUMBAI on 16th may 2023, my supplier booked the material in VRL Transport on 16th may 2023 from Kalamboli(MUMBAI) to Kattoor (COIMBATORE) however my material hasn't been delivered yet also no response from the VRL Transport customer support after so many calls and mail.

                              The next day when i tracked...
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy
                              P
                              Pra2023
                              May 23, 2023
                              Sep 2, 2024
                              This thread was updated on Sep 2, 2024
                              Resolved
                              Report
                              Copy
                              Resolved

                              Address: Coochbehar

                              Hi Team,

                              This is inform you that on 24th April, 23 from Nagapattinam, 4 packages was sent to coochbehar West Bengal VRL branch but I have received 3 packages and one is missing, confirmed by your local executive Mr Yogeshwar, several calls was done to him but only he is replied, no update he has and will update soon.

                              For your ready ref I attached the invoice and delivery note where it was mentioned it was short.

                              For emergency I was ordered via your logistics but very bad and unprofessional experienced I have been faced.

                              Nearly to one month gone but no one taking seriously for my materials.

                              Requesting you, kindly check immediately and update me that when I am getting my package .

                              Awaiting for your early recovery and resolution.

                              If you have any quarry plz feel free to call to undersigned mobile number.

                              Regards

                              Prasenjit Dey
                              +2 photos
                              Jun 25, 2023
                              Complaint marked as Resolved 
                              VRL Logistics / VRL Group customer support has been notified about the posted complaint.
                              View replies
                              The procedure and receiving product is very complicated and harash full, So don't use thuis logistics .plz use other logistic if possible, as my Product of Lr no [protected] reached destination at Berhampur without consignment copy and not able deliver after 20 days and unknown about when they will kind heart to give my product, otherwise I have to lost ..very very useless logistics

                              1071841099- one item missing - looking for urgent resolution - Comment #4131206 - Image #0
                              Reply
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                C
                                Cssharmaa
                                May 23, 2023
                                Sep 2, 2024
                                This thread was updated on Sep 2, 2024
                                Report
                                Copy

                                [protected]….I booked ac outdoor unit on 17/05/2023 from chettiveedhi Coimbatore to Vijayawada..yesterday 22/05/2023 evening i dot a product..product has full damaged…pls solve my problem as soon as possible….regards
                                +4 photos
                                VRL Logistics / VRL Group customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  C
                                  Cssharmaa
                                  May 23, 2023
                                  Report
                                  Copy

                                  I booked ac outdoor unit on 17/05/2023 from chettiveedhi Coimbatore to Vijayawada..yesterday 22/05/2023 evening i dot a product..product has full damaged…pls solve my problem as soon as possible….regards
                                  +4 photos
                                  VRL Logistics / VRL Group customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    S
                                    stastik
                                    May 22, 2023
                                    Sep 2, 2024
                                    This thread was updated on Sep 2, 2024
                                    Report
                                    Copy

                                    Address: pune chakan

                                    Hi
                                    I am from Pune Maharashtra .
                                    i had booked VRL logistic from Pune to Vadodara but still not delivered from last 24days ago.

                                    Vadodara Team member Mr.Prafulla Gajra ( Mo No.[protected])
                                    from last week he commit false commitments and maximum time call not responding !

                                    due to such type of false commitments we are unable to do further business with VRL Team !

                                    Thank you !!!
                                    VRL Logistics / VRL Group customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      S
                                      stastik
                                      May 22, 2023
                                      Sep 2, 2024
                                      This thread was updated on Sep 2, 2024
                                      Report
                                      Copy

                                      Address: PUNE CHAKAN

                                      Dear Team,
                                      till today 24days delayed to deliver at Vadodara from Pune Maharashtra.
                                      concern person Mr. Prafulla Gajra Vadodara concern person ([protected]) .
                                      from last few days he is not lifting phone calls and when we recall from other no he commit false commitment.

                                      THIS IS NOT THE WAY TO TREAT CUSTOMERS

                                      Hence fourth we are unable to do business with such logistics !

                                      THANK YOU !!!
                                      VRL Logistics / VRL Group customer support has been notified about the posted complaint.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit

                                        Related businesses

                                        Vision Express
                                        1
                                        (114)
                                        Majestic Market Research Support Services [MMRSS]
                                        1
                                        (6)
                                        Gadgets Guru
                                        2.4
                                        (17)