VRL Logistics / VRL Group Complaints & Reviews

I booked the ticket for my father and mother aged 80 and 75 years old to Dharwad for journey Dtd 26 Feb 2008. My parents boarded the bus at vashi at 11-30 PM, witch was to arrive at vashi at 10.30 PM.
The details of volvo bus is as below:-
Bus no:- 8898 From VT to Hubli.Dtd[protected]
Arrival at Vashi :- 11.25 ( supposed to arrive at 10.30 pm
Seat no :-5 And 6
I requested the driver to stop the bus if my father requests for toilet , as my father is facing problem of prostate glands.
At vashi the driver agreed to my request but stopped the bus after around 30 minutes after his request/s.
Finally my father forced to urinate in bottle while traveling at night.
My self with all my family members ,friends (around 50 persons) travelling in VRL buses since 12 years from mumbai.
This is my kind request to your management to tackle this type of situations in future & instruct the bus staff to assist
senior citizens. Or otherwise you will loose your regular passengers in futures.

My issues is, 4 bags of rice was sent via the above LRNo from Bellary to Bangalore on 12/01/08. Out of 4 bags, I was able to get only 3 bags in Bangalore and I was told that there was short delivery of 1 bag of rice and was promised that it would be delivered soon.

Right from the day I collected 3 bags until today, I have been trying to contact various persons and unfortunately my issue is not yet sorted out. Some of the reason I am hearing are
1. The delivery at Mysore-Road Office was supposed to happen from Bellary road Office and it is not yet delivered
2. From Bellary-Road office, it is some where in Tumkur-Road Transit
3. I am asked to contact all these offices my self as "Call from Customer" would be taken on more priority rather than call from "VRL Mysore-Road" Office
4. I am asked to call the following people at following numbers and trace my bag
a. Devaraj - [protected] (Mysore-Road Office)
b. Prakash - [protected] (Tumkur-Road Office)
c. Mahalingappa/Noor Ahmed/Uday - [protected], [protected]
d. Ram Murthy - [protected], [protected]
5. Talking to all these people were useless as none of them owned the issue to be solved. All they try is to talk some bull and ask to call again.

I have called the above number at least 25 times and finally got the response that the bag is lost and they will settle the claim. However, they have one more new issue now which they feel is my responsibility to sort that out, that is, at Mysore-Road office, the claim book is not there and it has to come from some stupid stationery facility. When I did mentioned that I am not interested to listen to this and would probable go to Consumer court, the response was, “Please go”. My efforts to get the telephone numbers of senior VRL folks from the Transport office was also not successful.

Can you help me in getting the short delivery?