VRL Logistics / VRL Group Complaints & Reviews

Service is very bad, rude behaviour with customer 😡...

Had a very bad experience with VRL yesterday, 24-06-20, with home relocation within Hyderabad, from SR Nagar to BHEL. To start with they arrive late by 2 hours. They are slow and take an entire day what normally has never taken more than 4-5 hours. While unloading luggage, supervisor Pandit refuses to unpack the cartons, they had used almost 30 cartons to pack stuff loosely, he says it is not their job to unpack which has never happened earlier...

Secunderabad branch persons are talking very vulger nd worst response nd don't have a proper sence how to talk with customer...

My consighnment no. [protected]
Booking from chennai to kollam, kerala.

Now, the above material at surat gujarat.

What i can do. Take necessary action at the earliest.
Very urgent and rush printing materials. We are waiting last two weeks.

New india enterprises
[protected]
Kollam, kerala...

Hi,
We are from vshine dish wash soap industries, we frequently send parcels to our customer thru vrl and we do the payment for the delivery the time of booking

When our customer receive the delivery, vrl staffs are forcing to pay extra, as we promise our customer with free delivery (Delivery charges owned by vshine) and we pay time off booking then why do you charge extra without bill?

Our customers...

Respected group
I am not finding my goods in nimtalla branch, plz take the steps my documents number is [protected]...

Its been already one week from the date of my booking of transport of my scooty from vijayapura to chitradurga still not delivered the product they promised that product would deliver in 4 days and they took extra 400 for packing of scooty to transport....

I did not receive my parcel yet plz check n give exact status when it will b delivered... I got dispatch on 30 may......

My document no.[protected] booked in hyderabad to siluguri (West bengal) on 20/5/20, that parcel is still pending in kolkata branch. Party (Customer) is stunting to me due delay, so please do same thing.
Customer no :[protected],[protected]

From sai durga agro tech industries, hyd
[protected]...

Hello sir,

My shipment with lr - [protected] was booked on[protected] and till date the shipment is in the same location where it was booked and today it is more than 15days and there is no update from anybody. Whether i call customer care or someone from surat, i don't get any response. When ever i give a call they just disconnect it or keep me waiting. This is not the way to behave with the customers. When i got to spoke...

As i have received the notice from vrl for goods i approached to hubli office on phone call they told me to approach the tirupur office i send my person to the tirupur office they told me to get the lr after that i called my customer for lr he told that lr is with pass after that i arranged the bound & given in the tirupur office tey told to wait for 4 days let the material come back to tirupur then i have to pay rs2500.00 and can get the...

My suppliers had send the goods and it's been more than 2 months booking was from banglore to pimpri chinchwad, pune but the goods are still not at its place. The goods are lying in pune (Phursungi) branch. Inspite of all the transportation started they have not send the goods to pcmc branch. And when we call them to know whether we can collect from phursungi they don't respond at all. And in one of the order they have lost 1cartoon and they...

Sir
I have sent a letter through udhay books and stationeries keshawapur hubli vrl courrier agent on 26/05/20
Courrier no. 30471585. The courrier was sent to chikkamagalur. So far letter not delivered at chikkamagalur. So kindly trace it out and deliver it at chikkamagalur. If not kindly return it time
V ravindran mob [protected]...

Dear sir/madam
We have dispatch a goods on 16 march 2020 from panchkula to mumbai do[mh-mmbdo] branch. The goods is received by bhiwandi branch and we strongly needs the goods as ther are medicines on it. But no one is picking the phone their and irresponsible response from panchkula branch. We are requesting you to kindly arrange us to provide our goods.
Gr. No:-[protected]

Thanks & regards
R. R. Enterprisesbr...

Hello,

This is to inform you that, i had booked a very urgent consignment on[protected] from mumbai to coimbatore. I understand that, there are some delays due to covid-19 pandemic. But, its been late for 2 months. So, please do the needful urgently.
I felt very bad servivces you are providing.
Lr no.: [protected]

Thanks & regards,
Birun
[protected]...

Shipment not delivered which is dispatched on 19th march and not able to track also.
Need your help on high priority.
LR no. [protected]...

This complaint is regarding non - delivery of our consignment of perishable goods (Indian raisins) within stipulated period. Our consignment which was booked on 20th march from miraj to chennai, is still on hold (Lr no.[protected]). Since it is a perishable good, the delay can cause substantial damage to our goods which is not appreciable. We have been contacting the vrl team and there is no proper response from their end.
As the delivery...

Mai eak mahina hogaya joa Panchkula se 20/03/20 se booking kiya thaa lekin woh stock aaj tak nahi mila hai, aur kuch dino ke baad woh stock demage hoa jayaga so please do something better. According to govt medicine parcel bich mai rokna nahi chahiye....

Hi

I have not yet received my refund amount for the transaction number 18373707. I received a call from the bus operator saying that the bus is cancelled and i will receive 100% refund amount. I have also received an sms from vrl travels saying the same. Now my issues is that it is more than a month and i haven't received any refund. Kindly refund the amount as quickly as possible.

Thank you...

Dear sir/madam,

I had sent courier to dharwad through "namrath raj enterprises" on 26-feb-2020, but still now the courier is not reached to the destination. Please investigate and help me to receive the same.

For your information, please find the following the details and attachment.

To address:
Sivanagouda patil, lig 1st, 26-a, chaitanya nagar, dharwad, karnataka - 580001
From...