VRL Logistics / VRL Group Complaints & Reviews

Please note we have been using vrl service to get our parcels from tiruppur and from past 2 months we have got 3-4 parcels, none of the parcels have way bill attached to the parcel and even when we insist to attach this bill along with the parcel tiruppur vrl office is not responding to our requests, once the parcel reaches destination they do not release the parcels and insist to get these way bill copies only then they release the package for this we need to wait for another 3-4 days to get the way bill thru courier service.
Or we are given another option to get an mail from tiruppur vrl to release package and once they receive this mail we are being charged 130 rupees for this mail service, but we do not get any bill acknowledgement for this additional amount we pay.
Some one is not doing his job properly and providing bad service and for this customers has to suffer with late package deliveries and additional non transparent bill amount.
Request to please look into this and urgently provide solution or we would look out for some other service provider.

Dear sir,
I'm kindly request you plz send my material today only from pune to Ahmednagar because pune is totally lockdown tommorro
Find detail below- consignment no-[protected]
Regard.
Mitra agro engg

I visited vrl branch in nigdi transport nagar. There are two people who are in charge of making the invoice/builty. Due to lockdown we could not get our software updated so i wrote my invoice no. With pen. Those men do not have any dignity of how to communicate with a customer. We requested them to kindly accept our material this once, we will get our software updated and be careful next time. But the two people were very rude to us they did not accept our material and sent us back. They had no sense of communication and talked to us in an intolerable manner. They totally declined our request to book the material. We went to another transport v trans and they accepted our material without any questions asked about the invoice no written from pen. The staff from nigdi needs to be changed immediately.

Sir, i am riyaz from nandyal. The staff in nandyal vrl using absuse language with customers. They don't reply properly on quarries. Pllease take an immideate action.

Dear sir/madam
My consignment is where i dnt know and no one receiving my customer care call. This item has been dispatched on 27 june but i have no any answering about it. This dispatch made for delhi to ranchi (Jharkhand).
So kindly tell about my query or customer assistant.

Thanking you,

Vaishnavi enterprises
[protected]/[protected].

Its so worst and really bad manner of delivery for consignment. Its important consignment and you saidthat its available on next vechile, its very big damn thing, if you have no possibilities to do work so u dnt carry emergency consignment. Its fully fake manner. And i am very unhappy of this transport service. How u can hold many days.

I m. Big unhappy and i ll rate on google for this service. And service customer service is really bad and fake. From the next google will know about it.

Thanx for my delay consignment.

N. K. Singh
Jharkhand

Dear sir
I had booked item from bangalore to mysore on 29/06/20 on new timber yard layout branch, satellite bus stand mysore road branch. Even ihad given bill to the office they said server is slow and to collect lr tomorrow. Actually they took my bill in hand and started to book. On 29th.
As i went to collect lr on 1 june the item is still not booked to mysore the they started saying server is slow and other person
Bill amountt is less than. 1000 so to pay has to be done it is kept pending.

Your staff is functioning irresponsible
And not respecting costomer. They are least bother of the happening.
I think dedication is least in them.
Please look on them to focus on work

Respected sir/madam

Product dispatched from erode to sindhanur and product delivered before 4 day's still the product is not delivered such a worst service and manager is talking ugly to the customer such a waste mannerse and don't know how to talk so i am requesting u to take action on ur employees

Staff supporting at prashant nagar, kukatpally hyderabad are very rude, started troubling to deliver the package. Earlier he was ready to send with autowala without any proof when we sent a person they started troubling with so many irrelevant questions during covid time expected good service, but people are so rudely speaking. Never expected from such a good company.

This is not first time, always they speak very harsh.

Service is very bad, rude behaviour with customer 😡

Had a very bad experience with VRL yesterday, 24-06-20, with home relocation within Hyderabad, from SR Nagar to BHEL. To start with they arrive late by 2 hours. They are slow and take an entire day what normally has never taken more than 4-5 hours. While unloading luggage, supervisor Pandit refuses to unpack the cartons, they had used almost 30 cartons to pack stuff loosely, he says it is not their job to unpack which has never happened earlier with any packers & movers, they always unpack! With this kind of attitude, I told him we will not pay for the boxes. What he does next is unbelievable. He stops his entire staff from unloading and threatens to take the carrier away. When we agree to pay, he calls his supervisor who again calls us and says we must make payment now or they will not unpack - even before the job is done. The lady from the office calls and says she will charge Rs 50 per day that we retain the boxes until we tell her that we are taking this to consumer court. Overall, this was a nightmare with this company, the frontline staff are great but the supervisors and the helpdesk staff are very unreasonable and have a threatening attitude. I would not recommend this company to anyone in India!

Secunderabad branch persons are talking very vulger nd worst response nd don't have a proper sence how to talk with customer

My consighnment no. [protected]
Booking from chennai to kollam, kerala.

Now, the above material at surat gujarat.

What i can do. Take necessary action at the earliest.
Very urgent and rush printing materials. We are waiting last two weeks.

New india enterprises
[protected]
Kollam, kerala

Hi,
We are from vshine dish wash soap industries, we frequently send parcels to our customer thru vrl and we do the payment for the delivery the time of booking

When our customer receive the delivery, vrl staffs are forcing to pay extra, as we promise our customer with free delivery (Delivery charges owned by vshine) and we pay time off booking then why do you charge extra without bill?

Our customers are getting upset to pay the extra amount and keep raising the compliant with us and this affect the credibility.

Hope you address this issue

Respected group
I am not finding my goods in nimtalla branch, plz take the steps my documents number is [protected]

Its been already one week from the date of my booking of transport of my scooty from vijayapura to chitradurga still not delivered the product they promised that product would deliver in 4 days and they took extra 400 for packing of scooty to transport.

I did not receive my parcel yet plz check n give exact status when it will b delivered... I got dispatch on 30 may...

My document no.[protected] booked in hyderabad to siluguri (West bengal) on 20/5/20, that parcel is still pending in kolkata branch. Party (Customer) is stunting to me due delay, so please do same thing.
Customer no :[protected],[protected]

From sai durga agro tech industries, hyd
[protected]

Hello sir,

My shipment with lr - [protected] was booked on[protected] and till date the shipment is in the same location where it was booked and today it is more than 15days and there is no update from anybody. Whether i call customer care or someone from surat, i don't get any response. When ever i give a call they just disconnect it or keep me waiting. This is not the way to behave with the customers. When i got to spoke to someone from surat tpt, he said that "they need to search the parcel and they don't know if its there or not, they'll only sent it if they find it". What type of reply is this after they take the parcel?

As i have received the notice from vrl for goods i approached to hubli office on phone call they told me to approach the tirupur office i send my person to the tirupur office they told me to get the lr after that i called my customer for lr he told that lr is with pass after that i arranged the bound & given in the tirupur office tey told to wait for 4 days let the material come back to tirupur then i have to pay rs2500.00 and can get the material. After that there was a lockdown i went to the tirupur office in may month and it was also closed. The office was open after 1 june now i want the goods please help me out

My suppliers had send the goods and it's been more than 2 months booking was from banglore to pimpri chinchwad, pune but the goods are still not at its place. The goods are lying in pune (Phursungi) branch. Inspite of all the transportation started they have not send the goods to pcmc branch. And when we call them to know whether we can collect from phursungi they don't respond at all. And in one of the order they have lost 1cartoon and they are not even responding or taking responsibility. And no use of customer care as they never ever respond.