VRL Logistics / VRL Group Complaints & Reviews

Whom so ever it may concern... i am always having a terrible time with VRL services. when ever i call for enquiry they don't even talk properly or give information. we dont even get respect from your staffs. please appoint staffs who are educated and know how to talk over a phone and this will be my last time using your services. i would strongly recommend my friends and my clients also the same. My details are Sam Rufus and my email id is [protected]@gmail.com. My consignment no is [protected]. hope i get a response from you...

Our Supplier M/S Laxmi Hydraulics - Solapur (MH) have booked a consignment on "door delivery" basis to M/S Meenakshi Energy Tamminaptanam- Chillakur Mandal - SPSR Nellor Dist- 524412.

We understand from our supplier that you have raised Auction Notice for the material.We are surprised for the reason of delivering the material to your godown at Hubballi. Arrange to deliver the material to Consignee.


Please inform me on below Cell number - +91 [protected]- Sachin Sakhare

I am very disappointed to delivery of our goods as a medicine.This transport have not a sence that how to handling the goods like a medicines or any glassware materials. so everyone requested, dont select this transport.my L.R.no.and some pics.as her mentioned below as a [protected]

Dear Sir, One of our consignment booked in Ahmedabad on 06.02.2015 on door delivery basis vide LR[protected], till now (14.2.15) today no firm confirmation regarding delivery of material to our works and not able reach VRL office/godown Ambattur, Chennai. Even though freight charges of VRL is higher compared to other competitors, on service part, delivery committment etc., is not meeting our requirement. Regards R Sundararajan [protected]

Machine was booked from rajkot Gujrat to Belgaum Karnatatka Lr no [protected] The machined was loaded in big truck but it came to us in ace that time the machine was damaged while liffting the bottom pannel was totally damaged we showed to the delivery person but no response

Dear sir, Please salve met riyal Delivery delay Please forword Bellow deli vary details as early as possible, Delivery no:-VRL/50017872 {106C/B} - VRL/50019059{53} - VRL/50018514{137}. Thanks & Regards, Lpf Systems (pvt) Limited.

Sir I had Taken the stock on 15/12/14 (LR no- [protected]). Its clearly shown that it tear in middle of the box and taken some items and then closed through tixo. You can see tixo also diff rant color. Items I lost around 1400.00 Rs. So please go through this and inform. Sudhindra SK Agencies Hubli. Mob:- [protected]

Hi, We sent in 92 kgs of paper plates via VRL logistics to Delhi from Chennai. We reached the Pallavaram branch with our goods (paper cups in 4 carton boxes). They weighed in 92Kgs and said since we are transporting in Box they will have to rely on the volume rather the weight and charged us with Rs. 3600. However we found that the product was delivered to the destination in gunny bags with all the paper plates damaged. There were no information given to us with regards to this. Can someone please look into this and help us move forward.

Hello L. R. No.[protected] Dated 22-11-14 Booked at Iqbal Gunj Ludiana Punjab and Waluj unload at 29-11-14 at 12-30 P.M. and today[protected] p.m. not Delivered at Waluj to Aurangbad. Pls adjust your spl Case of Service and my service Universal Traders Khadkeshwar, Aurangabad-431001 (MS[protected] [protected]

I have booked a Volvo ticket from bang to Hyderabad (Jny Date: 6th Oct 2014) from Madiwala Stop. Due to the heavy rain and traffic jam, I was late by just 5 min. I spoke with the Guys in VRL office Madiwala and I was informed that the bus has been left and I need to take the private auto and catch the bus at Ananda Rao Circle The guys sitting at the office are really arrogant and helpless. No one have properly responded. I asked them 2 things and even refused to do the same. 1. Please give me the bus driver no (or) bus service no. No one gave the reply and I waited for 5 min. 2. Please call the Anand Rao circle office and inform them that I will reach there by time as I missed the bus at Madiwala. Simply I got the reply that you have booked through online site and ask those people only. i got stunned One of the person in the office, who is sitting in the last seat simply used the word 'get out from here'. Then I took auto by paying 300/- and went to Anand Rao circle I want to make a note of the management that, please provide the sufficient details to the customers 1. Provide the service no (or) bus number, driver number to the passengers atleast 1 hour before start time 2. Suppose If anyone miss the bus, atleast make the call and inform them that bus has arrived. 3. Give a proper training to the employees who is sitting in the office how to speak with customers in a proper way After reaching the AnandRao Circle, I was able to know from co passengers that, if I missed the bus at Madiwala and there are a quite no of other buses at the same time which will reach AnandRao Circle and you can get into it instead of taking auto. Atleast these words are also not informed by your VRL guys. Really stupidity I had a chat with co passengers after entering into the bus and everyone are complaining the same. People lost faith on the VRL now and I was surprised to see the very bad feedback in internaet on VRL about timings and service. Please cooperate with passengers, as you people are not taking us for free of cost. Hope you understood the concern.

DEAR SIR WAYBILL NO :[protected] DATE : 23.09.2014 FROM : DELHI NANGLOI TO : CHENNAI TPT (TN) INWARD ENTRY ON 01.10.2014 THE ABOVE PARCEL WAS NOT LOCATED AT YOUR DELIVERY GODOWN AND WE WERE KEPT WAITING FROM 12 NOON TILL 3 P.M. BUT STILL WE WERE NOT ABLE TO RECIEVE THE DELIVERY ON 7TH OF OCTOBER AND WERE TOLD TO LEAVE AS THEY WILL INFORM AS SOON THEY FIND THE PARCEL. THIS WAS A VERY URGENT CONSIGNMENT FOR US DUE TO WHICH WE HAVE FACED HUGE LOSS AND APPEAL TO THE TRANSPORT AHTORITIES TO COMPENSATE OUR LOSS.

We are having severe problem with your transport regarding above mentioned LR. This LR is booked by M/S. RS. Industries-Parwanoo to M/S. Lakshmi Venkateshwara Associates on 04/08/14 on arrival of the material at our godown we found heavy damages in this particular material . As such the receiving party rejected the material but now we find this material lying at VRL bangalore karesandra godown nor material not despatch back to the sender. Please also note this particular LR is on paid basis for which the amount is also collected, now surprisingly the same LR is in to pay basis. Secondly, we are trying to contact Mr.Yogesh-Manager from parwanoo Mobile No : [protected] / [protected] who had assured to look into this matter & arrange to deliver, now not even responding to any of our phone calls. He had also promised to bare the damage charges, as this has repeated after several complaints to the previous LR also. Contacting person for M/S. RS. Industries-Mr.Atul Jindal Mob No : [protected] Contacting person for M/S. SLV /Bangalore Mr. Suresh Mob No : [protected] Regards, Suresh

Our vendor m/s Malathi ‎ Polymers had booked a consignment on 21/05/2014 L.R. NO.[protected] The parcel was delivered and the deal was closed now again same quantity and volume has been booked at same office at hyderabad and consignment has reached baramati at our place but there is vast difference in the charges applied by your office and the actual weight which has to be max 600 kg is noted as 3500 kg which increases the charges ‎of the parcel the details are as follows LR.NO.[protected] date. 02/09/2014 .Baramati agro chem. All the procedures were followed and our vendor contacted the booking office and submitted the proofs of previous consignment charges, and asked to charge them as per previous charges. Now from VRL ‎ their is no proper reply and they say that charges have been hiked. No problem but the amount paid previously was 8100 Rs and now it is 13850Rs Very shocking can charges be hiked so much? Now there is no proper reply and the VRL office is charging damerage charges ‎for not lifting the material and also not solving the problem. When contacted to customer care no of VRL they routed call to hyderabad office where their representative instead of ‎ solving the issue and understanding the matter was busy in convincing us how he was correct and ultimately we have to pay the fright charges of the material. An extra amount of Rs5750/- had to be paid along with holding charges to us and vrl is not bothered about their mistake and we had to face loss. Henceforth vrl will be blacklisted and no consignment will be booke by us due to such poor approach to customer and silly mistakes of their employees.

My parcel was returned by a party from KOVILPATTI in surat. Then i said a person to VRL for getting it back to my shop. But they said they will do door delivery. Then that parcel came 3 months after the booking time. I asked the person named SANJAY at surat office. He was so rude aand started giving slangs and all.

I needed to courier some items so that it is door delivered.But staff member instead of door delivery registered items as parcel(to godown). There were food items which are not delivered yet to bangalore. All the food items will be spoiled. Food items wereworth rs more than 600 and all i lost because of staff negligence. When i complaint in VRL there is no action taken against such resources, nor my loss was taken care Staff members were Umesh and Bassappa. courier from belgaum to bangalore. Way bill no :[protected] Thanks

Our LR no[protected], the parcel was booked at Delhi and it have to be delivered at Chidambaram, Cuddalore district. to pay amount is Rs.5332/-. However your Chidambaram agent is asking Rs.1500/- extra amount as handling charge. This absolutely ridiculus. when your Delhi office is issuing office bill for Rs.5332/- how can your local office charge more. Non delivery due to this is affecting our business. we will be filing police complaint very soon. kindly take action at your end to rectify the mistake. our contact number is [protected] Athena Global School Chidambaram

Bus from borivali to sagara on 22nd feb 2014. Bus no. 8552
I had booked 3 female seats. Seat number 24 was booked fr ladies and then during the journey they allowed men to sit beside. They didn't rearrange the seating even after humble request. And some drunk men boarded the bus which I think is very disturbing act. We trust your brand name and chose to travel with you. This is not expected in return Very poor !

Hi, I would like to lodge a complaint against VRL travels for the misbehavior by one of their agent in Mumbai.I had booked a ticket with VRL travels today morning(15/12/2013)from Mumbai to Goa by paying rs 200 extra for the bus which was scheduled to depart at 5pm.The original cost was rs 600 and the agent told as they have put extra bus therefore the price is Rs800.I got a call in the afternoon saying that the bus is cancelled and told me to adjust in 7pm bus and I was offered the last seat.I told him when I had paid you rs 200 extra as i have to reach Goa early morning as I have to attend office than why should I adjust that too in the last seat as I am travelling with my wife.The agent was not ready to listen and eventually it resulted in an argument.The agent started speaking very rudely and told do whatever you want.I told him that I will go to consumer forum for that he replied in a very rudely manner saying go wherever you want we cannot adjust.I got irritated by the behavior of that agent and I cancelled my ticket.I just wanted to highlight the misbehavior of the agent as this is not the way to treat the passengers.I hope my complaint will result in some action against VRL travels.Thanks

We would like to bring to your notice that one of the Packages of LR No.[protected] dt 15/11/13 have been interchanged at the time of delivery, at ADIVTA, we have brought the same to notice of the Delivery office at ADIVTA, but they are saying we have recd this package, we request you to look into the matter and track our missing package as it is a machinery part.

This is an complaint to inform you that the PNR 12744417 suppose to get down at dharwad. But your persons didnot wake up the customer at the destinated place resulting the straight away went on bye pass. All of a sudden, the custmer noticed that the bus is already reached MK hubli. Immediately it is informed to the driver to stop. The customer got down at MK hubli instead of Dharwad i.e., 55 kms away from Dharwad.

Just imagine if the customer would have been a lady? what would be the case. This type of irresponsibility personals services from your esteemed organisation is not acceptable under any circumstances.

You are request to take immediate action on concerned person and feedback to me the action taken so that further we should be careful to choose your travel services.

Mob:[protected]