VRL Logistics / VRL Group Complaints & Reviews

This complaint regarding last moment bus change for Dombivli from Belgaum, at last momemt VRL Admin ppl will change bus and its lead to many problems My Tkt Number is 8595786 and I have booked tickets for my parents and they are new the journey and because of driver misbehave and urgency we lost our luggage and VRL admin ppl not reponding properly please take action against VRL LOGISTICS as it is consumer problem....

Dt-14.10.2016

Share wrong Information & miss guide & speak loudly in bad language (From Staff member Mr.Tapan(daman branch) about receiving material from VRL Daman branch,

Because of good business relationship with VRL till date we have request you please arrange some training (like how to behave with costumers) for this type of staff persons

Unique Marketing,
Somnath, Daman
Janak...

Item short in parcel
VRL LOGISTICS LTD.
LR no [protected]
Jaipur to dhule
Booking date 6-9-2016
Delivery date[protected] at night 8:00 p.m.
[protected] is holiday for ganesh visarjan
Complaint date at dhule office[protected]
Five Kurtis short in parcel.
Humne VRL jaisi company se ye accpected nahi tha.
Naam itna bada. Ltd. Company ???
Aur kaam aise ???? Very bad .br...

On 8/9/2016 around 11.50 am through online(without login) I booked a ticket in the name of Manjunath (cell no [protected]) by 11.30(approx) pm Belgaum bus leaving from Jayanagar 9th block Bangalore on 8/9/2016.
I did not get sms/email till evening. Called Dharwad office to confirm that no booking is done by name manjunath with that cell no. Two days back I called customer care and they said amount will be returned shortly. Till today...

Booked for Chennai to Delhi and shipment of my bike. Had a very disgusting experience.

- First of all, the employees at Chennai and Delhi kirti nagar booking office have to be trained on how to talk to customers. They are sure to spoil the name of their company. They dont give a F to your concerns.

- I was told the bike would reach Delhi in 4 days max. But the bike did not reach even after 11 days. I had to travel...

[protected], this my consignment, grting very late. Now 5days they kerping in delhi, when it can get to kerala. I had lots of same experience with vrl before also. I will loos lots of money becouse of vrl. So please help me abou this. Otherways i will go to consumer cort. Thay are telling 7 days to deliver goods but they are taking 20 to 25 days, becouse of this i will loos lots of money.
By balan. K. K...

Today 8/8/2016. I have received a return parcel from vrl logistics, and they have added a demurrage charges 1800. They didn't give any prior information or a letter or a call, they just kept a parcel with them for demmurage charge only, booking date 01march2016,. Lrno.[protected].. Vrl delivers the door delivery, then why they kept a parcel for 5months, its a fraud, i have paid amount 2340 for that parcel 36pcs saree, i have also call their...

Dated 17.07.2016 while booking online tickets from gokak to bengaluru for the date 23.07.2016. Tow times transaction taken place of rs/-1234 each & same was debited from my andhra bank account but i have not received any tickets. So pl. Arrange to refund my money.
At the earliest possible. Till to date i have not received any refund. Transaction detais are as bellow...

My lr number: [protected], transport of cargo from vijayapura to bangalore has not happened even after 4 days. Within state if your taking more than 4 days to get the delivery at vrl office (Not home delivery) i can really make out your level of service. Please provide solution to my problem, let me know if you can provide any compensation for delay, otherwise i remember paying extra charges for keeping corgo in vrl office for more than 2...

Dear sir/madam,

This consignment booked by our supplier on 12th july'16 from rajkot to tada, vechile number:ka 25/b7338. Still we didn't received this consignment. We called and explained our urgency to vijayawada (Auto nagar) vrl person, they told 23rd it will reach to tada, till the consignment is in vijayawada only. It's already 10 days completed. Please try to understand our urgency.

Regards,
Subramanyam....

Our supplier m/s suman udyog limited, bangalore booked an item at bangalore to hte consignee adress m/s kare power resources, lingasugur. But the item has reached raichur.
By enquiry at raichur since two days, vrl staff at raichur not taking any action to send item to lingasur.
For this delay of reaching item we loosing 100000 rs/- daily. So kindly arrange to resend the item to lingasur at earliest.
Lr no: [protected]br...

Hi.
As mentioned above the parcel ( medicine) is supposed to deliver door step. But even after contacting the local branch everyday the parcel dint get delivered.
This is the common issue I have been facing. And for the record i have recorded the call between me and the local person.
Please let me know the way to resolve this issue.
LR NO. [protected].
The package arrived on 21st of May 2016 at delivering...

I have two hamalis in the bill on receiving material from delhi . also i have to pay for rude coolies in Ambattur VRL. And the people who work there also not responding well. Last time when i received a load, they (coolies) made me beg to transfer the material 300 kgs for 400 rupees. Later i discovered they are not of VRL's. Please put coolies in that station or be strict with hamali. Do either .I had a good feedback before visiting VRL and...

Dear sir/madam


My claim id[protected] and admission date is 16/11/2015 we are send all documents and approval also but till date not received claim amount in my sbi bank account search results:

Claim id: 12099746

Claim details:
Claim id: 12099746
Claim amount: rs.18, 417/-
Approved amount: rs.6, 932/-
Admission date: 16-oct-2015
Claim received date: 03-jan-2016br...

Hello sir, from past 6 months we are facing worst service in our raichur district (Vrl logistics), your office staff don't respond properly, they are very careless and management is worst in raichur city branch, we are your customers from past 15 years and our firms give good business to u r raichur branch. If we provide proper lr no also they don't give reply and if the goods have come to them they don't give delivery for 3-4 days also,...

Sir we are regulrly booking parcel from varius places in the name of
capri sales &service . Incidendly we booked parcel to palkollu
on. 3, 4, 5, 6, may 2016 as par the BM promice dellivery on in time but 3, 4, may2016 booked parcel deliverd on 6/05/2016 and 5/05/2016 parcel is still in tpt auto nagar. Not moving (idel)
(booked prcel from governerpet vijayawada)
03/05/2016 LR no -[protected]
04/05/2016 LR...

Regret to inform you that we have booked 200 Kgs from Pune to Hyderabad and VRL team informed to me that charges will be 1300 for 200 Kgs, and we have booked.

When we have approached to VRL (Kompally) office for collecting the delivery then they asked Rs. 2140, otherwise they will not give delivery to us.

Material was 200 Kgs. and they have mentioned in LR 250 Kgs, when we have asked for weight then they denied...

I have booked ticket on 7th apr 2015 from bangalore to manvi through vrl non ac sleeper which leaves @ 9.20pm from anand rao circle and 8pm from madiwala, the bus left without intimation as i faced lot of issues due to bus missed and addtional pay extra for me.
When we trust vrl so much if they leave the bus without passenger what we have to do.
Bus person had called after he went to peenya how can he expect me to climb bus...

VRL is one of the worst services we have experienced so far in logistics.
Assured of delivery from Indore to Guwahati by Air within 2-3 days on the urgent basis.
Today its already more than 6 days and the parcel is not delivered yet.
Besides on tracking online we are getting the status of Vehicle no, even when we have booked it by air and were charged for AIR only.

We are unable to track, none of your customer...

With reference to LR 590 we have shifted our domestic goods through VRL on 22/11/2015 from Hyderabad to Trivandrum . We were suppossed to recive the goods on 26th Nov 2015, but we received the goods on 1/12/2015 after several followups . While unloading we could see that many items were missing and damaged . Few items they send back after many followups . Since the goods were insured with VRL, we asked reimbursement of damaged and missing...