VRL Travels Complaints & Reviews

My journey started late by 30.min from Borivili (Mumbai) after leaving Mumbai the driver stop the Bus on the highway very badely, on asking the driver we came to Know the breaks are failed & he some how managed to stop the bus & he infromed the office to send the new bus

The new bus came after 2 hrs & the journey with bus ended just before Pune as this Bus also got breakdown (This shows the kind of Busses used by...

I had booked 2+2 seater bus from Hubli to Pune on 18/01/11. But due to bus break down, they had shifted me to AC Volo bus, there were lot many bed bugs in that seat, and my journey was horrible, and when Pune came , i went to take my luggage, my bag was torn , because of rats, all stuff in the bag was powdered,

how horrible experience,, cant belive VRL buses have rats and beg bugs,,, shame on VRL. Please take proper action,,...

Hello,

I, Vikas R. Joshi, had booked a ticked to travel by the VRL A/C volvo semi- sleeper bus for journey starting on 21.11.10, 9 pm IST from Hubli and ending at Mumbai on 22.11.10, 7 am IST. The bus No was KA-25 6662. The seat number alloted to me was 3. When I got into the bus, I found to my horror that the adjacent seat (no 4) had been turned into a bed for the drivers / cleaners. This was done by reclining fully the seat...

This is terrific. VRL is cheating people like anything by increasing the fare double the amount of original during festivals. This deepavali they have kept the fare more than 1000 rs. which will be 500 during normal period. These people are looting people. Please rise the voice against them to get justice for the common people. No other travels will hike the fare. if at all they hike its only rs 100 which is affordable. How could they cheat...

I had my ticket booked on the 2000hrs multi-axle volvo of VRL bus services from Bangalore(Kalasipalayam) to Pune for the 28th of June,2010.The repoting time for the same as mentioned on the ticket is 1945hrs.On reaching Kalasipalyam at 1935hrs I saw that the bus was still not ready to put in my laggage as it was parked too close to another Volvo (of another company).After waiting till 1955hrs finally my luggage was taken from me to be kept...

Hi All
I am frequent visitor to Bangalore
There is one more problem with VRL travels.
While coming from Bangalore, VRL buses stops for dinner in one of hotel in Davangere.
Service in the hotel so pathetic that, there is no place to sit.
If you are traveling witn your family, you have test your patience.
During my last visit my family did not get place sit and were waiting for queue for long time.br...

BED BUGS IN THE BUS !!!!!!!

I've travelled form mangalore to dharwad and back many times from VRL, Ganesh Travels, and Durgamba.

Every bus is infested with bedbugs and the management or people at booking counters dont care one bit ! Obviously they wont, coz they never travel to the places we do! Even if you complain, its clear from their responses that it makes no difference to them
Its impossible...

To Whom It May Concern -
I just want to share the horrible VRL bus experience that I had this week. On the way back from Bangalore, I had a VRL bus basically kidnap me!

I had a fully paid ticket for a Volvo a/c semi-sleeper 11:15pm bus from Bangalore to Hubli, and arrived at the VRL station more than half an hour early, but the bus to Hubli never arrived. I waited an hour, and when the last bus came, the VRL people started...

The parecl has been booked on 19/2/2010 in Ambur but it has not yet been received. Please go through the complaint make the work as soon as possible....

Respected Sir /Madam,


Hi, this is Smitha here. I had booked a bus from Bijapur to Bangalore on the 15th of January scheduled at 8:45pm. Since the bus had a technical problem, it departed at 10pm. But, the bus reached Bangalore well before time at 9am for which the driver needs to be appreciated. The problem i faced in my bus journey is that of the bed bugs, due to which i could not sleep peacefully. Therefore, I kindly...

Hello

Am malathi working as HR Recruiter on 13th Dec i travelled from belgaum to bangalore the bus seats are full of bed bugs i couldnt sleep, whole night we couldnt sleep . the people also were rude towards the passengers . why are'nt they taking any action, is the managing team of vrl is so bad ... the bus number was 3623..............

Dear all,

VRL is cheating people by increasing double/tripple the normal fare during holidays/weekends. Is anybody there to stop them. How can they cheat like this????. Sometimes the fare crossed 1000Rs to travel between belgaum and bangalore. I suggest everyone stop travelling in VRL. Please take necessary action on them.

Regards
Shivanand A....

People travel by VRL not be Choice but by forced decision due to tickets not available on other transport agencies.
This is the 8th time i am facing this issue. there are lots of bed bugs in the bus. also the time taken to deliver to a destination is too long. recently, i travelled from Ilkal to Bangalore. te bus was suppoed to arrive at Ilkal by 10 pm. it arrived at 10.45 pm. the driver said there is no guarantee on the time it takes...

I’m Prof. A S Kshatriya from Symbiosis, Pune. I traveled last night from Belgaum to Pune using your service. I regret to say that you are a poorly managed group. Your service was pathetic and attitude of people to look after our complaints was even shameful. The seats were full of bed bugs. We could not sit let alone sleeping. We requested for change of bus, but in vain. The driver was not bothered at all. Kindly take a note of this. I...

Respected Sir,

I and my husband have booked bust tickets on 26th of October 2009 from Belgaum to Pune for sleeper couch seats which are in 2nd row. Journey date was 27th of October 2009. As I have some personal problem I can't travel on the seats which come at rare side of the bus. VRL has sent a message on 27th morning telling that the bus has cancelled and we were given seats in another bus. As per officials the has...

Hello ,

I had travelled from Gulbarga to Bangalore last evening. The bus left at 9PM (Timing was 8:45), thats OK. But the time i it reached bangalore it was 10AM in morning.
My complaint is that the travell fare was double the amount it use to be on tha date of journey, let it be as i decided to travel just 6 hours early am ready to pay that amount. But let the passenger know about at least approximate Arrival &...

Dear Sir,

I have booked ONE Bus Volvo A/C Seater from Bangalore to Pune through Internet booking facilitated by www.redbus.in

Please find below the details of my journey ticket:
[protected][protected][protected]-
Name : Shankar Kumar
Ticket No: TBBB88768885
From : Bangalore
To: Pune
Journey Date - Monday, Oct 19,2009
No of Passenger:...

I had recently travelled on a VRL Bus from Bijapur to Bangalore on 29.05.2009 on bus no KA-25 C 986. While the bus was parked at a stop for refreshment, my entire luggage got stolen due to ineptitutde by the driver and bus conductor. They did not lock the bus, I had gone to the bathroom leaving my luggage behind after confirmation from the driver that he would be locking the bus. I recommend to others to beware of the drivers and conductors...

I had a horrible journey from Bellary to Bangalore on 8 dec 08 due to bed bugs in the seats of VRL bus. Whole of the journey i was unable to sit with peace. I was only scratching my hands and legs which turned to red harsh rashes in the morning. This is 3rd time which iam facing this issue. I was always hoping that this would be the last time to happen but it always happens. Private buses should be maintained for cleanliness. Please check...

Con NO.
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the above consignement were sent by Panipat to New Delhi in our Name, during 1st october to 30th october 2007. Till today the cosignement not received by us, nor the document returned the COnsignor.
Kindly look into the mater. urgent basis and reply immediatly.

anant rao desai
Manager-Accountsbr...