VRL Travels Complaints & Reviews

Hello

Am malathi working as HR Recruiter on 13th Dec i travelled from belgaum to bangalore the bus seats are full of bed bugs i couldnt sleep, whole night we couldnt sleep . the people also were rude towards the passengers . why are'nt they taking any action, is the managing team of vrl is so bad ... the bus number was 3623...........

Dear all,

VRL is cheating people by increasing double/tripple the normal fare during holidays/weekends. Is anybody there to stop them. How can they cheat like this????. Sometimes the fare crossed 1000Rs to travel between belgaum and bangalore. I suggest everyone stop travelling in VRL. Please take necessary action on them.

Regards
Shivanand A.

People travel by VRL not be Choice but by forced decision due to tickets not available on other transport agencies.
This is the 8th time i am facing this issue. there are lots of bed bugs in the bus. also the time taken to deliver to a destination is too long. recently, i travelled from Ilkal to Bangalore. te bus was suppoed to arrive at Ilkal by 10 pm. it arrived at 10.45 pm. the driver said there is no guarantee on the time it takes to reach bangalore. However, latest it would reach by 9 am. but i reached Bangalore at 10. 45 om.. also, the bus was supposed to drop at Lalbagh. but the driver got down and did not turn up for an hour. i had to miss my office and an important meeting justy for that stupod driver and stupid service.

I’m Prof. A S Kshatriya from Symbiosis, Pune. I traveled last night from Belgaum to Pune using your service. I regret to say that you are a poorly managed group. Your service was pathetic and attitude of people to look after our complaints was even shameful. The seats were full of bed bugs. We could not sit let alone sleeping. We requested for change of bus, but in vain. The driver was not bothered at all. Kindly take a note of this. I must be compensated for all the inconvinience and hardship.

Respected Sir,

I and my husband have booked bust tickets on 26th of October 2009 from Belgaum to Pune for sleeper couch seats which are in 2nd row. Journey date was 27th of October 2009. As I have some personal problem I can't travel on the seats which come at rare side of the bus. VRL has sent a message on 27th morning telling that the bus has cancelled and we were given seats in another bus. As per officials the has some problem hence they had to cancel. But I saw their site, on that day only 3 people had booked the but hence that bus was cancelled. In the new bus we have given seats in the last row. We have been talking with the VRL officers since morning to arrange for front seats. Company neither did anything for this nor it was taking any kind of responsibility. Also the officers were very talking in rude, harsh and sarcastic way. They even scolded us and said they will even not allow us to board the bus in the mid night. Bus was scheduled on 11.15 PM but bus started one and half hour late. Seeing the way the officers were behaving with no option we had to board the bus with seats forcefully given by them.
Please do the needful.
Sincerely waiting for your action.
Thanks in advance.

Hello ,

I had travelled from Gulbarga to Bangalore last evening. The bus left at 9PM (Timing was 8:45), thats OK. But the time i it reached bangalore it was 10AM in morning.
My complaint is that the travell fare was double the amount it use to be on tha date of journey, let it be as i decided to travel just 6 hours early am ready to pay that amount. But let the passenger know about at least approximate Arrival &...

Dear Sir,

I have booked ONE Bus Volvo A/C Seater from Bangalore to Pune through Internet booking facilitated by www.redbus.in

Please find below the details of my journey ticket:
[protected][protected][protected]-
Name : Shankar Kumar
Ticket No: TBBB88768885
From : Bangalore
To: Pune
Journey Date - Monday, Oct 19,2009
No of Passenger: 1
Seat No: 14
Travels: VRL Travels
Bus Type : Volvo A/C Seater (2 + 2)
Dep time : 9:45PM
Boarding Point: Bangalore
Total Fare: Rs 1650.00

Boarding Address:
Location : Bangalore
Landmark: Davangere
Address: VRL Travels, Darshan Complex, DVG, PB Road, Bangalore
Contact Number:[protected]
[protected][protected][protected][protected]-

As I had no idea of my boarding location Davangere in Banglore. On Saturday, 17th Oct I called up at the provided contact Number[protected] to inquire about my boarding point. The person on the other side told me that the bus will ply from Ananda Circle in Bangalore. He asked about the travelling passenger name, seat number & journey time for confirmation. Finally he told me to come to Anand Circle at 9.30PM on journey date to catch the bus. When I called at same number[protected] Hour prior to my journey, this time I got reply that Davangere is the actual boarding point and not Ananda Circle.

Sir, then on phone I was told that Davangere is another district in Karnataka, which is located around 265kms far from Bangalore. To reach Davengere it takes around 6 hours. The information printed in the ticket where Boarding location is Banglore & Landmark is Davaengere are 100% misleading and confusing. Even on my first enquiry call on Saturday, I wasn't provided detailed information regarding boarding point and how to reach Davangere.

After these conversations when I felt very much disappointed to know that I had missed my bus, I called up VRL Travels Manager at his mobile number [protected]. He didn't accept any flaws from his side and put all blames on me. Even when I asked to do either some arrangements for my journey or refund of my ticket he turned up with big no. He told me bear all losses, there will be no refund and to buy another ticket in order to carry out my journey.

Sir, all these conversations were on phone. In hassle to get another ticket to Pune I wasn't able to go to the VRL office in bangalore. On phone they totally denied to accept their faults which made me suffer at other end. I was supposed to reach by 7.30AM in Pune but instead was able to make it by 12.30PM.

Please address to VRL Travels monopoly and rude behaviour towards its customer & penalize them. I would like to get refund of total fare and compensation for sufferings incurred at my end.

regards,
Shankar

I had recently travelled on a VRL Bus from Bijapur to Bangalore on 29.05.2009 on bus no KA-25 C 986. While the bus was parked at a stop for refreshment, my entire luggage got stolen due to ineptitutde by the driver and bus conductor. They did not lock the bus, I had gone to the bathroom leaving my luggage behind after confirmation from the driver that he would be locking the bus. I recommend to others to beware of the drivers and conductors on this service.

I had a horrible journey from Bellary to Bangalore on 8 dec 08 due to bed bugs in the seats of VRL bus. Whole of the journey i was unable to sit with peace. I was only scratching my hands and legs which turned to red harsh rashes in the morning. This is 3rd time which iam facing this issue. I was always hoping that this would be the last time to happen but it always happens. Private buses should be maintained for cleanliness. Please check whether all the seats are cleaned before the passengers enter the bus. This is to be considered seriously as this is the issue of many passenegers.

Con NO.
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[protected]


the above consignement were sent by Panipat to New Delhi in our Name, during 1st october to 30th october 2007. Till today the cosignement not received by us, nor the document returned the COnsignor.
Kindly look into the mater. urgent basis and reply immediatly.

anant rao desai
Manager-Accounts
Vrl Logistics Ltd
Narayana NEw Delhi