Jan 15, 2020
Updated by Mahen111 Poor After sales Service and Unprofessional Customer relationship employees
I have raised service request in November 2019 Request No: VU576255 But still last week i.e. 09-Jan-2020 I had not received any update from
the VU team from the first visited date by your technician till now i have
called several time to your customer support for the update on the same.
Then Customer support team gave me haresh and Kiran contact detail and asked to contact these two to get update on the same but again these people do not pick their phone whenever i call them. So I choose to write an email to customer support for the issue i was facing and after that on 9-Jan-2020 i was updated that replacement for my TV will be send in 2 day to my resident.
When the replacement arrived on 12-Jan-2020 the television set sent to me looked damage with scratches in front and back side. After specking to haresh More and the deliver person assured me of exchange of the TV set
which i didn't except and handover me delivery challan with mentioning of the issue on the replacement TV.
Again When i contacted Kiran she didn't pickup call and the i tried haresh More number and he told me that he doesn't have any update and will revert me once he gets any update on the same. Same time kiran called me she gave me the same reply and asked me what haresh More told me. As soon I replied her with the statement given to me by haresh More he was on the call of kiran and started asking me why i told kiran about this with very rude and unprofessional manner and told me will update me in a day.
Next day again i called kiran and haresh More for the update but both didn't picked the call neither they reverted me.
Same day i escalated this issue to customer care and she assured me to give the update within a day but again till date no call was given to me from your end.
Again today i called haresh More but his no was switch off, calling to his personal number i got the reply from him that he is for lunch and will revert me shortly but still no reply has been given to me from your end.
Till date every time i have to follow you on calls and email wheres you must have given regular updates to your customers.
Its very sad being a Reputed company you people fail to your after sales service and keeps person like haresh More and Kiran for customer/technical support. Better give them training on how to deliver friendly and helpful service and talk to your customer.
Now I think why people choose big brand like LG and Samsung even their product price is high its due to their product Quality and after sales service which will be much better than VU Technologies.
Now I Regret my decision to buy your Product and will not recommend your product to anyone.
I just want my issue to be resolved ASAP.
Attached delivery Challan for damaged replacement TV
If you need legal help let me know or call me on nine six five four four one zero eight seven one
Puneet Bisaria
Advocate
From Lucknow