West Bengal State Electricity Distribution Company [WBSEDCL] Complaints & Reviews

Address: 13D SUBODH PARK,BANSDRONI

I have paid the bill for Jul-Sept 2021 through the QR code available in bill, yet it shows bill due and no payment receipt is available for download on the official website. please help me on this.

Consumer ID:[protected]

West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.

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S

Sayantani Nandi

Sep 29, 2021

Please refund the money !!!

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Sir/ Madam,
I paid WBSEDCL electricity bill using QR Code printed on electricity bill with Google pay scanner. UPI transaction ID is[protected] to WBSEDCL (billdeskbqr.[protected]@hdfcbank), from PARAMITA BOSE (State Bank of India), google transaction ID is CICAgODM_vaRWg. The consumer id is with the name of my mother . But no confirmation message delivered in registered mobile. Online payment status shows no history available.

Details of the Customer
Name: PURNIMA RANI BASU
Customer Id:[protected]
Kindly look into the matter.
Thanking you.

Your faithfully
Paramita Bose
Mobile number- [protected]
Email id: [protected]@gmail.com

+1 photos

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Address: WCX9+4WQ, HALISAHAR, KANCHRAPARA, WEST BENGAL 743134

Sir/Madam,
I paid WBSEDCL electricity bill using QR code printed on electricity bill with Google Pay scanner. UPI transaction ID is[protected] to WBSEDCL (billdeskbqr.[protected]@hdfcbank), from Ms TANIA PAUL (Allahabad Bank), Google transaction ID is CICAgODq2LS1LA. The Consumer ID is with the name of my mother. But no confirmation message delivered in registered mobile. Online payment status shows no history available.

Details of the Customer:
Name: SUMATI PAUL
Customer ID:[protected]
Registered Mobile Number: [protected]
Kindly look into the matter. Thanking you.
Your faithfully, TANIA PAUL

+1 photos

Sep 30, 2021

Complaint marked as Resolved

They have refunded the money back to my account...thanks a lot 😊😊

West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.

Sep 28, 2021

Updated by Taniya Paul Kindly do some step...please keep positive steps...please refund the money...

Sep 30, 2021

Updated by Taniya Paul Kindly refund the money.

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Dear Sir/Madam,

I have paid my electricity bill through Bharat QR code [UPI]. UPI reference ID is[protected]. However, I can see on WBSEDCL portal show they did not receive any payment.

How can I get refund or resolve this.

Thanks
Ajoy

+1 photos

Oct 5, 2021

Complaint marked as Resolved

Disgusting support from WBSEDCL. Better to reach bank at the earliest.

West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.

Sep 25, 2021

Updated by Tanmoy Kumbhakar Consumer ID:[protected]

Oct 05, 2021

Updated by Tanmoy Kumbhakar Who ever is seeing this post ... Do not waste your time contacting WBSEDCL.
I had created two dockets, however, they closed them without any resolution. I called them and they said they did not know about payment and all. After wasting my 7 day I contacted bank and bank refunded in full.

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I have made a payment of Rs :- 1941.00 via Google pay using scan by QR code
( Electricity bill ) to WBSEDCL
( billdeskbqr.[protected]@hdfcbank ) for the month of [ AUG'2021 to OCT'2021 ]against the customer ID :[protected] on 6 .09.2021, but WBSEDCL has not yet received the payment although the amount debited from my account. Account No :- [protected] [State Bank of India] debited with Rs :- 1941.00 on 6th September 2021.

UPI Transaction ID :[protected]

Kindly do the needful to refund the amount.

+1 photos

Sep 29, 2021

Complaint marked as Resolved

I have got money.Thanks.

West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.

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Address: WCX9+4WQ, Halisahar, Kanchrapara, West Bengal 743134

Sir/Madam, I paid WBSEDCL electricity bill using WBSEDCL QR code printed on electricity bill with Google Pay scanner and the UPI transaction ID is[protected], to WBSEDCL (billdeskbqr.[protected]@hdfcbank), from TANIA PAUL(Allahabad Bank), Google transaction ID is (CICAgODq2LS1LA), The Consumer ID is in the name of Sumati Paul. But no confirmation messages delivered in registered mobile. Online payment status shows no history available.

Details of the Customer:
Name: Sumati Paul
Customer ID:[protected]
Kindly look into the matter Asap.
Thanking you.

Your faithfully,
Sumati Paul

+2 photos

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I have paid electricity bill through google pay scanning QR code. Still the bill is showing unpaid inspite of succesful transaction.
Consumer ID:[protected]
Date of payment: 02.08.2021
Amount: 2406 rupees
Please look over the matter and refund the money.

+1 photos

West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.

Sep 28, 2021

Updated by Ashim Kumar Kar Please look over the matter. I have paid the bill once again.

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Address: WCX9+4WQ, Halisahar, Kanchrapara, West Bengal 743134

Sir/Madam, I paid WBSEDCL electricity bill using QR code printed on electricity bill with Google Pay scanner. UPI transaction ID is[protected] to WBSEDCL (billdeskbqr.[protected]@hdfcbank), from Ms TANIA PAUL (Allahabad Bank), Google transaction ID is CICAgODq2LS1LA. The Consumer ID is with the name of my mother. But no confirmation message delivered in registered mobile. Online payment status shows no history available.

Details of the Customer:
Name: SUMATI PAUL
Customer ID:[protected]
Registered Mobile Number: [protected]
Kindly look into the matter. Thanking you.
Your faithfully, TANIA PAUL

+1 photos

Sep 30, 2021

Complaint marked as Resolved

Thanks for the help...They have refunded my money...😊

West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.

Sep 24, 2021

Updated by Taniya Paul I didn't get any confirmation message from WBSEDCL..Though the amount is deducted from my account..kindly inform me when I will get that confirmation message

Sep 24, 2021

Updated by Taniya Paul Why are you showing this complaint as resolved...the payment is yet not refunded and I didn't even got the confirmation message from WBSEDCL...kindly look into the matter

Customer ID:[protected]
Name: SUMATI PAUL

Sep 27, 2021

Updated by Taniya Paul Can you delete this complaint...as I complained a second one...This is not yet resolved still you are showing it resolved.

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Address: Bansdroni, Kolkata

No, receipt of bill paid after paying electric bill through scanning QR Code. Money had been debited, but it still says bill due.

Consumer id:[protected]

West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.

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T

Taniya Paul

Sep 24, 2021

After how many days the WBSEDCL will send the confirmation message

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Address: Vill-Mangalbari schoolpara Dist-Malda Pin-732142

I have paid electricity bill through Paytm, scanning the QR code displayed on the electricity bill but the bill is still showing unpaid and no amount has been returned to my debited account yet.
Details as follows:
Consumer ID:[protected] amount: Rs. 1960.00 payment Date-21/09/2021 Transaction ID[protected]
Please look over the matter and make the amount refunded to my debited account.

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West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.

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A

Ahana Pal

from Siliguri, West Bengal

Sep 30, 2021

Did you receive the amount?

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Sir,
Payment for electrical bill Rs 3362 was done via Paytm using the QR code on the bill on 11th June 2021.For consumer id :[protected]
Payment receipt couldn't be downloaded from the Wbsebdcl site.
And not reflected in my account .Also the company is now warning for termination of the connection.
We have already paid the amount .kindly look into please.
Attaching the screenshot of the payment via Paytm as proof.

+1 photos

West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.

Sep 21, 2021

Updated by Iqsha Subba Transaction id :[protected] dated 11june 2021.
Pls respond

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I have paid electricity bill through google pay scanning QR code. Still the bill is showing unpaid inspite of succesful transaction.
Consumer ID:[protected]
Date of payment: 02.08.2021
Amount: 2406 rupees
Please look over the matter.

West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.

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Sir/ Madam,
I paid WBSEDCL electricity bill using QR Code printed on electricity bill with Google pay scanner. UPI transaction ID is[protected], to WBSEDCL (billdeskbqr.[protected]@hdfcbank), from Devjani Bhattacharjee(State Bank of India), google transaction ID is CICAgODKvs_yDw. The consumer id is with the name of my mother. But no confirmation message delivered in registered mobile. Online payment status shows no history available.

Details of the Customer
Name: Surama Bhattacharjee
Customer Id:[protected]
Registered mobile number: [protected]
Kindly look into the matter.
Thanking you.

Your faithfully
Devjani Bhattacharjee

+1 photos

Sep 22, 2021

Complaint marked as Resolved

They have refunded my money

West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.

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T

Taniya Paul

Sep 24, 2021

After how many days did you get refunded

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Devjanib's [Complaint's author] reply, Sep 24, 2021

I complained on 20th September and got back the money on 21st September

Taniya Paul's reply, Sep 24, 2021

Okay...you just made a complaint here...or took further step

Devjanib's [Complaint's author] reply, Sep 24, 2021

Yeah, I took further step. You'll find their phone number in this site, I called them using that number and they gave a mail ID, I mailed there as well.

T

Taniya Paul

Sep 27, 2021

Can you please tell me which phone number is it...[protected]

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Devjanib's [Complaint's author] reply, Sep 27, 2021

+91 33 2359 8128

T

Taniya Paul

Sep 27, 2021

They are not recieving call..Kindly provide me the Email Id they gave

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Devjanib's [Complaint's author] reply, Sep 27, 2021

[email protected]

Taniya Paul's reply, Sep 27, 2021

Thank you

Devjanib's [Complaint's author] reply, Sep 27, 2021

My pleasure

A

Ahana Pal

from Siliguri, West Bengal

Sep 30, 2021

Could you kindly let me know what steps did you follow to get the refund? Thank you.

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Devjanib's [Complaint's author] reply, Sep 30, 2021

Please check my above comments. I have given a phone number and a mail ID. You can call them using that number or mail them in that ID explaining about your issue. I believe they'll refund within 7-10 days.

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I have paid electricity bill through google pay, scanning the QR code displayed on the electricity bill but the bill is still showing unpaid and no amount has been returned to my debited account yet.
Details as follows:
Consumer ID:[protected] amount: Rs. 2509.00 payment Date-05/09/2021 Transaction ID[protected].
Please look over the matter and make the amount refunded to my debited account.

+3 photos

Sep 20, 2021

Complaint marked as Resolved

I have got back the amount credited to my account.

West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.

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T

Taniya Paul

Sep 27, 2021

Did you took further step to get your money back...did you called them or they contacted with you??kindly tell me

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I have done two payments on 8th May 2021 for Rs 586 and on 12th August 2021 for Rs 1287. But both are not reflected in my WBSEDCL account. The second transaction includes the dues of earlier bill as well which was also paid. So kindly do the needful. I have visited the local supplier office but they says that they can't help me with this issue. Kindly help me. The transaction details are attached below. Thank you.

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Address: Chamrail.howrah.wb

I have done payment through qr code scan of wbsedcl through paytm...payment successful showing with upi reference no[protected]..on 3rd august 2021..but now electric dept. Told that they not received payment and ordered to cut off ..so now what can i do.where is my fault..already money deducted..

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Sir/ Madam,

I paid WBSEDCL electricity bill using Vidyut Sahayogi App with GPay UPI. UPI transaction ID is[protected] to WBSEDCL (wbsedcl.[protected]@hdfcbank). from GURUPADA DEY (Central Bank of India). Money debited from my bank account and shows as Completed in UPI App, but no confirmation message delivered in registered mobile. Payment status shows payment failure in WBSEDCL portal. I have attached transaction details for reference as well. Please take an action as soon as possible.

Bill Amount: 1133.00/-
Payment Date: 08/08/2021 Time 6:29 P.M
WBSEDCL Consumer ID:[protected]

Kindly look into the matter.
Thanking you.

Your faithfully
ARNAB DEY
Email id: [protected]@gmail.com

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I have paid my WBSEDCL electricity bill for the month of September 2021 on 2nd September, 2021 using QR code printed on the bill and payment was done via Phonepe app linked with HDFC account. A bill of Rs 11901 has been
deducted from my HDFC account on 2nd September but WBSEDCL says they have not got the payment from bank. What shall I do no? No refund is come from any one? Question is who will make me the refund WBSEDCL /Phonepe/SBI? transaction id is-T2109022337138039489566

West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.

Sep 15, 2021

Updated by arindam19841 There is no update from WBSEDCL yet. I have raised 2 tickets asking for explanation but both the tickets are closed without any resolutions or comments. Please suggest how to proceed further.

Sep 16, 2021

Updated by arindam19841 HDFC has confirmed that the transaction was successful from their end. Is there any update from WBSEDCL?

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A

arindam19841

from Kolkata, West Bengal

Sep 16, 2021

HDFC has confirmed that the transaction was successful. Is there any update from WBSEDCL?

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Online Bill Payment Through Scanning The QR Code via Phonepe on 01/09/2021, but money has Not Been Confirmed By WBSEDCL till now.

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Address: Bijpur, pin-713358

I have made 2 payment of Rs 1396 and Rs 646 from amazon pay to scan the QR code of bill. And make payment to billdeskbqr.[protected]@hdfcbank, they said payment not received.
Bank Reference ID[protected]/-)
Bank Reference ID[protected]/-)
I try to call several customer care but no response from their side.

Consumer id[protected]
Bank account number - [protected]
Please make my money back.

Contact number - [protected] / [protected]

+1 photos

Sep 22, 2021

Complaint marked as Resolved

Give the update ASAP, waiting for your positive response. I get a call from a number, he said he called from amazon CCE, number is - +918945859201. I didn't gey my money, please provide me ASAP

West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.

West Bengal State Electricity Distribution Company [WBSEDCL] Complaints & Reviews

File a complaint to West Bengal State Electricity Distribution Company [WBSEDCL]

West Bengal State Electricity Distribution Company [WBSEDCL] reviews & complaints page 11

Money deducted from bank after paying bill through QR code yet no receipt is available

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West Bengal State Electricity Distribution Company [WBSEDCL] Payment made through Google pay, but no confirmation of payment re

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I Paid electricity bill using WBSEDCL QR code but WBSEDCL hasn't received the payment yet

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Payment not received

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Refunding my money

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I paid WBSEDCL electricity bill using WBSEDCL QR code printed on electricity bill but WBSEDCL hasn't received the payment yet

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Bill payment issue

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Paid electricity bill using WBSEDCL QR code but WBSEDCL hasn't received the payment yet

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Paid bill through QR code in the bill, however the confirm status does not show up whole trying download receipt

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Payment problem

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Payment using QR code not reflected now warning for termination of services

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Bill payment issue

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Paid electricity bill using WBSEDCL QR code but WBSEDCL hasn't received the payment yet

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Paid Electricity bill through google pay scanning QR code but still the bill is showing unpaid.

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Payment Issue

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Bill issue

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Bill Payment Shows Pending but Money deducted

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Money debited from HDFC through Phonepe app but WBSEDCL does not show the payment

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Online Bill Payment Through Scanning The QR Code, Has Not Been Confirmed By WBSEDCL

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Payment not received

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