West Bengal State Electricity Distribution Company [WBSEDCL] Complaints & Reviews

Dear Sir,
I have paid an electric bill by scanning the QR code printed on the bill on 04.02.2021 5:44 PM. Money was successfully deducted from my account but Bill is not paid. No transaction is present in the Website's successful payment as well as in pending history.
Details of the customer are given below:

Con Id:[protected]
Ins Id: 16175218
Transaction ID:[protected]

Proof of payment is also attached.

Please resolve the problem as soon as possible.

Regards
Monoj Adak
[protected]
monoj.[protected]@gmail.com

Dear Sir,
I have paid an electric bill by scanning the QR code printed on the bill on 04.02.2021 5:44 PM. Money was successfully deducted from my account but Bill is not paid. No transaction is present in the Website's successful payment as well as in pending history.
Details of the customer are given below:

Con Id:[protected]
Ins Id: 12402586
Transaction ID:[protected]

Proof of payment is also attached.

Please resolve the problem as soon as possible.

Regards
Monoj Adak
[protected]
monoj.[protected]@gmail.com

Sir/ Madam,

I paid WBSEDCL electricity bill using Vidyut Sahayogi App with BHIM UPI. UPI transaction ID is[protected] to WBSEDCL (wbsedcl.[protected]@hdfcbank). from ABHIJEET SARKAR (CANARA BANK). Money debited from my bank account. But no confirmation message delivered in registered mobile. The consumer id is with the name of my father. Online payment status shows payment failure. I have attached transaction details for reference as well. Please take an action as soon as possible.

Bill Amount: 1029/-
Payment Date: 25/02/2021 Time 1:20 P.M
WBSEDCL Consumer ID:[protected]

Details of the Customer
Name: SANKAR SARKAR
Customer Id:[protected]
Registered mobile number: [protected]
Kindly look into the matter.
Thanking you.

Your faithfully
ABHIJEET SARKAR
Mobile number: [protected]
Email id: [protected]@gmail.com

Dear Sir/ Madam/ Team,

In reference to the above mentioned, I would like to inform you that, for last couple of days we are facing a huge problems of domestic electrical power load and already a number of Electrical/ electronic devices of my home has been burnt due to huge power fluctuations. This occurance happened with a number of consumers in my area. Please initiate survey regarding the same and do the needful as required as soon as possible.

My consumer number is mentioned herewith for your reference[protected]. Looking for a quick and positive direct.

Thanks and regards,

Aniruddha Chattopadhyay.
[protected]

Kashi Prasad Yadav

Payment date-25/11/2020

Sir/ Madam,
I paid WBSEDCL electricity bill using QR Code printed on electricity bill with PhonePe scanner.
UPI transaction ID is P2011250731586279207199
My Bank A/C No. [protected],
UTR No.[protected]
Bill Amount: Rs. 2961/-
WBSEDCL Consumer ID:[protected]

Payment by Kashi Prasad Yadav from PhonePe UPI Scanner. Money debited from my State Bank of India Account, Konnagar branch, Hooghly.
Transaction successful, but no confirmation message delivered in registered mobile. Online payment status shows no payment history available on that date(25/11/2020)

Details of the Customer
Name: Kashi Prasad Yadav
Customer Id:[protected]
Registered mobile number: [protected]
Kindly look into the matter.
Thanking you.

Your faithfully
Kashi Prasad Yadav
Mobile number- [protected]
Email id: [protected]@gmail.com

Sir/ Madam,
I paid WBSEDCL electricity bill using QR Code printed on electricity bill with Google pay scanner. UPI transaction ID is[protected], to WBSEDCL (billdeskbqr.[protected]@hdfcbank), from Soma Maity (State Bank of India), google transaction ID is CICAgKCbyNyDOg. The consumer id is with the name of my mother. But no confirmation message delivered in registered mobile. Online payment status shows no history available.

Details of the Customer
Name: Smt. Banya Maity
Customer Id:[protected]
Registered mobile number: [protected]
Kindly look into the matter.
Thanking you.

Your faithfully
Soma Maity
Mobile number- [protected]

I had received electricity bill for my residence on 31st Jan. QR code of the bill was scanned and amount of Inr 4723 was paid through Google Pay.
My consumer id is[protected]. I would request for you assistance in clearing off the amount against this bill. I have attached transaction details for reference as well.

Kind regards, Kevin

No electricity since 8th Feb'21 at my residence

I'm Ratan Sarkar, having consumer ID[protected], have made payment through Amazon pay upi scan n pay. The payment was successful but from wbsedcl end it's showing as pending. I've received SMS today asking to pay the bill to avoid disconnection. Then, I went to the wbsedcl website to download the payment receipt and shockingly got to know that it was showing as pending. I'm enclosing the screenshots for your reference.
Please take an action as soon as possible.
Thanking you in advance.

Consumer ID[protected]

I have paid my WBSEDCL bill through the QR code provided in the bill using Google Pay on 10th Nov 2020(Evidence attached).
Amount was deducted from bank and Google payment status is also showing as successful transaction but amount not credited to electricity board.

In my current bill, dated 06th Feb 2021, it is showing that my previous bill is unpaid.
New bill contains previous bill amount+fine +current bill amount.

Kindly assist.

Dear sir,
I have inform that Sunil Mondal Father Name Palan chandra Mondal, village+ P.O.- Domdoma, P.S.- Bishnupur, District- South 24 Parganas, west bengal. This person are every night hooking on our transformer and running your water pump machine. Another person are involved this activity this person name is Partha Mondal Father Name paritosh Mondal. This person also hooking on transformer. I two persons home near domdoma high school and besides of Domdoma jagaran sangha club.

Dear sir,
I payed my electric bill on 02/02/2021 at 10:18 am from Amazon pay by scanning qr code.
To billdeskbqr.[protected]@hdfcbank,
Money is Deducated but my bill is still showing.
Transaction id is[[protected]
Please help me
arup.[protected]@gmail.com is my email id contact me for further process
Thank you.

I have paid my bills on 30th Jan 2021 via bharat qr code via Google pay but wbsedcl deny the transactions that it's not received where the money has been credited to them.
When I ask for refund also they deny the same as well.

My consumer id[protected]

Please help me to get an resolution.

My name - Anirban Kundu(electricity bill is on my father's name gobinda kundu)
Contact no - [protected]

I am attaching bank sms and g-pay payment receipt.

Dear Concern,
This is to inform you that I had done two Bill payments through Google Pay UPI QR code Scanning process on 30th Jan 2021 as per below. But after transaction completion still "Bill Due" is showing for these two consumer IDs. Whether money had been deducted from my bank account and "Payment Received by WBSEDCL" is showing.

1. Consumer id :[protected]
Installation no : 12659356
Customer Name: Syed Kamal Uddin
UPI Transaction id :[protected]
billdeskbqr.[protected]@hdfcbank
2. consumer ID:[protected]
Installation no : 15831566
Customer Name: Syed Abbas Uddin
UPI Transaction id :[protected]
billdeskbqr.[protected]@hdfcbank

Also, I had sent mail to [protected]@wbsedcl.in but there is no response from them.

Please check my issue and do the needful.

Thanks & Regards
Pijus Kumar
[protected]@gmail.com

Dear Sir/Madam,

I have made bill payment due for Feburary by scanning QR code in gpay but the bill is still showing as outstanding and amount has been deducted from my account. Date of Payment:[protected]
I have also raised a docket whose reference number is 35514831.
Kindly please look into the issue and resolve it as soon as it is possible.

Debashis Dutta

Payment Date: 31.01.2021

Sir/ Madam,
I paid WBSEDCL electricity bill using QR Code printed on electricity bill with PhonePe scanner.
UPI transaction ID is P2101312038568351558455,
My Bank A/C No. [protected],
UTR No.[protected]
Bill Amount: Rs. 1128/-
WBSEDCL Consumer ID:[protected]

Payment by Debashis Dutta from PhonePe UPI Scanner. Money debited from my State Bank of India Account, SF Road branch, Siliguri.
Transaction successful, but no confirmation message delivered in registered mobile. Online payment status shows no payment history available on that date(31.01.2021)

Details of the Customer
Name: Debashis Dutta
Customer Id:[protected]
Registered mobile number: [protected]
Kindly look into the matter.
Thanking you.

Your faithfully
Debashis Dutta
Mobile number- [protected]
Email id: [protected]@gmail.com

Dear Madam/Sir,
This is to bring to your attention the difficulties I have been facing with our electricity bills, due to miscalculation and/or technical issues with WBSECDL systems.

Please note that there were 3 bill payments made on 16/08/2020, 30/10/2020 and 27/01/2021. But only one of them is reflecting on their system.
The payment of Rs 3948 made on 30/10/2020 and another payment of Rs 6708 made on 27/01/2021 are not showing in the payment history.
This has resulted in incorrect bill calculation. I have been overcharged.

Below are the details of two payments that WBSEDCL have bot updated in your system.
I have also attached the screenshots.

Consumer ID :[protected]

30/10/2020 Rs 3948.00 UPI Transaction ref:[protected]

27/01/2021 Rs 6708.00 UPI Transaction ref:[protected]

Despite sharing confirmation from my banks that the money has been deducted from my account and credited to the bak account of WBSEDCL, I have no resolution from them - neither via email communication with [protected]@wbsedcl.in nor via their customer care number 19121.

Supporting documents have been attached as a PDF document.

Note: This grievance has been registered also in Public Grievances Portal https://pgportal.gov.in/ with Registration No. : GOVWB/E/2021/00157.

After trying so many times, it still shows "User authentication failure" and "password locked". It is showing password has been successfully reset but after that when I try to login, it again shows "user authentication failure" and "password locked" every time. Please resolve this issue as soon as possible.

I had made a payment of Rs 2, 541 to billdeskbqr.[protected]@hdfcbank by using google pay which UPI transaction id is[protected] and google transaction id is CICAgKDdp5DhOQ on 18th nov 2020 at 1:13 pm. The amount has been debited from my account but WBSEDCL claims that it has not been paid. So where has my money gone??

Sir,
I Narayan Chandra Sadhukhan, resident of Gobardanga, Sadhukhan Para, Dist- North 24 pgs, West Bengal, Pin- 743252. My consumer id is[protected]. My registered mobile no is [protected]. I would like to inform you that after receiving the bill ( Bill period- January2021-March 2021) I have paid the outstanding billing amount of Rs. 1169 on 15th January 2021 through BHIM application by QR Code scanning procedure and the payment was successful. The transaction id of that transaction is[protected]screenshot attached) and the money was deducted from Bank of Baroda bank account (Account Holder Name -Arindam Sadhukhan) and the money is deposited to WBSEDCL Bank Account. But my bill is still showing unpaid on your website and I have not yet received any money receipt document from your side and on 17th January 2021, I again received an SMS to pay the due amount which I have already paid on 15th January 2021. Please look into the matter and take necessary actions as soon as possible.