West Bengal State Electricity Distribution Company [WBSEDCL] Complaints & Reviews

Sir/ Madam,
I paid WBSEDCL electricity bill using QR Code printed on electricity bill with Google pay scanner. UPI transaction ID is[protected], to WBSEDCL (billdeskbqr.[protected]@hdfcbank), from Sabyasachi datta(central bank of india), google transaction ID is CICAgKDTqfDSKQ.But no confirmation message delivered in registered mobile. Online payment status shows no history available.

Details of the Customer
Name: Sabyasachi Datta
Consumer id[protected]
Registered mobile number: [protected]
Kindly look into the matter.
Thanking you.

I had paid electricity bill via the QR code mentioned on the bill on 29th December 2020 however on 1st January 2021 the amount got reversed to my bank account.

My concern is later I don’t want to pay any fine for non payment of electricity bill as I had paid the entire amount.

Please advise why was the amount reversed.

Consumer name - Subhashis Ray
Consumer ID[protected]

I have made a transaction of Rs. 2065 to West Bengal State Electricity Distribution Company Limited (WBSEDCL) on 5th January 2021 through Amazon mobile apps. The said amount has been deducted from my SBI Card (Operator-BBPS) Instantly and it was shown sucsessful transaction by Amazon/BBPS/SBI but the amount has not been credited or accepted to the WBSEDCL site. After 3 working days of my payment date, i have seen that it was failed transaction in WBSEDCL site. Now the payment status in WBSEDCL is showing Failure (copy enclosed).
It is requested to kindly look into the matter as the said amount refunded in to my SBI card at the earliest.
The successful Amazon receipt of Rs. 2065 and failure payment notification from WBSEDCL have been attached with the complaint.
Details of transaction mentioned below.
Payment Date: 5 January 2021
Deducted amount: Rs. 2, 065.00
WBSEDCL Consumer ID :[protected]
State : West Bengal
Provider : West Bengal State Electricity Distribution Co. Ltd (WBSEDCL)
BBPS Biller Id : WBSEDCL00WBL01
Operator Reference Number : EU01T1410097
Amazon order number:[protected]

Made bill payment Through Online and payment successful but on biller website it showing failed ..please update my bill payment

While ago it was showing pending but finally it is showing the payment is failure. what is going on? I have paid from Google pay to West Bengal Electricity Board and there was no fault from my side. I have attached the screenshot that makes sure that I have paid the amount to West Bengal Electricity Board. now Google pay hAS itself raised the dispute with the payment. I really can't understand what is going on. the amount is huge. please help me. please take necessary action. I am suffering badly.

Payment still showing pending

Payment made from [protected]@okicici to billdesk.[protected]@icici on 5th n 6th this month but the payment status is showing pending on electricity board website. the screenshots of the concerned payments are attached

Sir,
I am consumer of wbsedcl my id[protected], I am trying to pay my electric bill 05/01/2021via google pay scan by qr code on electric bill paper. But there is no consumer id given but my bill amount is same reflect on the screen, so I think its automatic submit my consumer id, but still now it was not submitted.
My upi transaction id :[protected]
My google transaction id - CTCAgKDT_rrFCQ

Dear sir,
I payed my 3 electric bill on 4th JANUARY 2021 6:08pm from google pay & Pay tm by scanning qr code.
To billdeskbqr. [protected]@hdfcbank,
Money is dedicated but my bill is still showing.
Transaction id is given photo attached
Please help me
[protected]@gmail.com is my email id contact me for further process
Thank you.

Dear sir,

I am Shaunak Mishra, resident of Halderpara, Vill PO Krishnadevpur, Dist Purba Bardhaman, West Bengal, PIN 713405. (WBSEDCL KALNA BRANCH)

CONSUMER ID[protected].
NAME SHAUNAK MISHRA
REGISTERED MOBILE [protected]
Sir, I would like to inform you that after receiving the bill ( Bill period- January 2021-March 2021 on 26/12/2020. I have paid the outstanding billing amount of Rs.2666.00 through PHONEPE application by QR Code scanning procedure and the payment was successful.The transaction id of that transaction is- T2012301515189220222426( screenshot attached) and the money was deducted from CITI bank account (Achinto Chatterjee) and the money is deposited to WBSEDCL BANK Account. But sir my bill is still showing unpaid on your website and I have not yet received any money receipt document from your side.That's why I am so worried and don't understand what I should do now.

CONSUMER ID[protected].
NAME MADHUPARNA MISRA
REGISTERED MOBILE [protected]
RESISTERED EMAIL [protected]@live.com
Sir, I would like to inform you that after receiving the bill ( Bill period- January 2021-March 2021 on 26/12/2020. I have paid the outstanding billing amount of Rs.1904.00 through PHONEPE application by QR Code scanning procedure and the payment was successful.The transaction id of that transaction is- T2012301515463325471909( screenshot attached) and the money was deducted from CITI bank account (Achinto Chatterjee) and the money is deposited to WBSEDCL Bank Account. But sir my bill is still showing unpaid on your website and I have not yet received any money receipt document from your side.That's why I am so worried and don't understand what I should do now.

Today (4/1/2021) I visited WBSEDCL KALNA Office and they told me that it is a problem will all QR PAYMENTS and guided me to post the complaint online

So sir please take necessary action as soon as possible

I had scanned the QR code present in the bill and then paid through Google pay. There the payment was done and money was debit from my bank account. But now when I am opening the WBSEDCL APP it's showing due. Here is my bank message... Rs1109.0 [protected]@SBI UPI frm A/cX1214 on 03Jan21 RefNo[protected]. If not done by u, fwd this SMS to [protected]/Call [protected] or [protected] to block UPI

Sir/ Madam,
I paid WBSEDCL electricity bill using QR Code printed on electricity bill with Google pay scanner on 28th december 2020 AT 4.53 pm. UPI transaction ID is[protected], to WBSEDCL (billdeskbqr.[protected]@hdfcbank), from AISHIK PAUL (Airtel Payment Bank), google transaction ID is CICAgKCT4oSaTA. The consumer id is with the name of my father. But no confirmation message delivered in registered mobile. Online payment status shows no history available.

Details of the Customer
Name: MRITUNJOY PAUL
Customer Id:[protected]
Registered mobile number: [protected]
Kindly look into the matter.
Thanking you.

Your faithfully
Aishik paul
Mobile number- [protected]
Email id: [protected]@gmail.com

Meter is not working (Consumer No.[protected]

December Qtr, 2020 (Oct-Dec) billing being low, I checked the latest meter reading on 28th Sept, 2020 and found that my Electricity Meter is not working. On the same day I lodged an on-line complaint at WBSEDCL site under docket number33975930. There being no response or action from WBSEDCL even after a fortnight, I checked the status of my Complaint at WBSEDCL site and found to my surprise that the Complaint was closed on the very next day i.e. on 29/09/2020 as resolved. The reality is, that the Meter is not working even today. I tried calling up the Pailan (Bishnupur) office and also the Consumer complaint deptt at Bidyut Bhavan of WBSEDCL n-number of times and as usual no one bothered to pick up the call. Very very sorry state of affairs at WBSEDCL !!!

Complaint Status as per WBSEDCL

[Oct 19, 2020]
West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.

Current status as per Me (29/12/2020)

On 29th Oct, 2020 I lodged another complaint under docket no.34541318 regarding non-functioning of Meter, But on the very next day in WBSEDCL site, this complaint was shown as resolved, where as till date the Meter is idle. On the contrary a FICITITIOUS BILL has been raised on 22/12/2020 on ESTIMATED BASIS and the bill is quietly dropped in the letter box of my flat. That means, I being an HONEST CUSTOMER have to pay for the THIEVES OF ELECTRICITY even for the period, when my flat was under lock and key during oct to Dec, 2020. PLEASE WITHDRAW YOUR (WBSEDCL) FALSE AND FICTITIOUS BILL IMMEDIATELY and SHOW THE HONESTY to bill HONEST Customers based on properly working Meter readings.
Complainant : Genexx Valley, Flat - 33/11C, Diamond Harbour Road, Joka, Kolkata - 700104, Mob : [protected]

Electricity is being stolen from four or five houses in my neighborhood.
I humbly request you to come here and investigate there houses
I am mentioning the name of one of them, whose main family member is Ram Lal Sharma.
Address:- Vill- Dharampur Near Dharampur post office, Mandir Road
Town Burnpur, City Asansol, District Paschim Bardhaman State West Bengal Pin- 713325

Dear sir,
I am Shyam Sundar Nandi, resident of 2No.Kodalia(Old) Baisakhi Sarani, Po-Bandel, Distt- Hooghly, Pin-712123, a consumer of WBSEDCL, my consumer id[protected], Inst no[protected].
Sir, I would like to inform you that after receiving the bill ( Bill period- January 2021-March 2021 photocopy of bill attached) I have paid the outstanding billing amount of Rs.1089 through phonepe application by QR Code scanning procedure and the payment was successful.The transaction id of that transaction is- T2012241240278781758345( screenshot attached) and the money was deducted from my axis bank account and the money is deposited to WBSEDCL HDFC bank account(sms screenshot attached). But sir my bill is still showing unpaid on your website and I have not yet received any money receipt document from your side.That's why I am so worried and don't understand what I should do now.
So sir please take necessary action as soon as possible

Consumer I'd :[protected]
Name : Roma Basak
Bill period : November 2020 to January 2021
Bill date : 31/10/20
Amount of rs 3619/ paid through Google pay upi I'd :[protected]
On date 08/11/2020
But today I got a notice from wbsedcl for unpaid the said amount.its so much harrassing pls try to solve the above problem

Consumer I'd :[protected]
Name : sambhu nath Basak
Bill period : November 2020 to January 2021
Bill date : 31/10/20
Amount of rs 12201/ paid through Google pay upi I'd :[protected]
On date 08/11/2020
But today I got a notice from wbsedcl for unpaid the said amount.its so much harrassing pls try to solve the above problem

Issue regarding two WBSEDCL electricity board bill payments done through GOOGLE PAY APP.
Amount -1327, upi transaction id[protected]
Date - 12/12/2020, time - 12.28 pm.
Amount - 627, upi transaction id[protected], date -12/12/2020, time - 12.27 pm.
Bank name - ALLAHABAD BANK.
GOOGLE PAY is showing successful transaction but the amount has not been credited to WBSEDCL board.Please solve it Sir/Mam.

I have make payment of electric bill of consumer id number[protected] by respectively by QR code given at the wbsedcl electric bill on 13/12/2020 but still the wbsedcl shows that the bill have not paid yet.

Ref: Consumer ID:[protected]
Installation No. 19290581
Invoice No.[protected] for December 2020
Supplier/Vendor: WBSEDCL

Dear Sir/Madam,
This is in reference to the above Electric Bill for the same Consumer ID by the WBSEDCL, kindly note that I think there is some problem in our current electricity bill for the month of December 2020, as the regular average Monthly consumption has always been in...