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West Bengal State Electricity Distribution Company [WBSEDCL] Complaints & Reviews

www.wbsedcl.in

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Updated: Nov 19, 2025

Complaints 1386

Resolved

239

Unresolved

1147

So far, so good. West Bengal State Electricity Distribution Company [WBSEDCL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope West Bengal State Electricity Distribution Company [WBSEDCL] will keep up the work and continue to help more customers with their concerns even better 🤝

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West Bengal State Electricity Distribution Company [WBSEDCL] reviews & complaints page 29

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Address: Malancha Senpara, 743135

Dear sir,
After complaining several time to local electric (Jetia electric office) office they are not taking any steps against it.
We are complaining to engineer of local electric office but he also didn't take any steps.
Voltage drops into 180v to 150v nothing working in this voltage range. Pls do a vital step to resolve it.
Consume. Id[protected]

West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.

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G

Goblu

from Kolkata, West Bengal

Jul 23, 2019

The moment a little bit storm and takes place, immediately the electricity goes off, , it creats a lot of hazards..so please try to over come this problems

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I paid my electricity bill via online payment mode using credit card (Consumer no.[protected] of amount ₹390 for aug 2019 to oct 2019. But the same amount is deducted from my bank twice... My invoice number is[protected]...

My transaction id is [protected]
During first attempt it showed transaction failed.. So i tried to pay once more and it was successful... But now i am seeing the amount is deducted from my account twice...

Please arrange for refund as soon as possible... For this help i will be ever grateful

West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.

Jul 26, 2019

Updated by Supriya Addya Please sir arrange for refund as soon as possible

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Address: sonarpur vivekananda pally, 700150

Sir, in the sonarpur area under sonarpir electric supply, there is a constant problem of low voltage, voltage being below 100 volt during the peak hours and most of the time it is around 100-120 volts. When complained to the section engineer against thus he said he couldn't do anything in solving the problem. According to him they need transformers for every 10-15 consumers. There is some serious inactivity on the part of sonarpur electric supply. Thank you

West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.

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Address: Bidhannagar. SALTLAKE, Kolkata, West Bengal

Sunil kumar das
Cons i'd.[protected]
Garia location.

With reference to above i would like to inform you that wbsedcl is not refunding rs 3587/- paid by neft on 31.12.2018. Same bill was paid in cash on 8/3/19 as per garia ccc letter. But despite banks certificate + neft electronic proof submitted, it is not done. Earlier complaint was booked with docket no 21993720 dt3/5/19. But wbsedcl is ignoring all proof submitted by bank. Nor the company is replying any of the dozens reminder letters. We have also given canara bank mail i'd no - [protected]@canarabank.com & [protected]@canarabank.com to clear any further doubt. But for more than 7 months the wbsedcl is maintaining complete silence for consumer + bank.
For more than 30 years i have paid their all bills in advance. This record is available with the company. But their doubt is unending.

West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.

Jul 17, 2019

Updated by SUNIL KUMAR DAS PLEASE SUGGEST WBSEDCL TO CLEAR FURTHER DOUBTS BY WRITING A LINE TO CANARA BANK'S EMAIL ID PROVIDED TO COMPANY LONGBACK, INSTEAD OF HEARING FROM CONSUMER.
IT MAY BE ADDED HERE THAT SUBSEQUENT TO THIS EPISODE, WBSEDCL HAS SENT TWO FRESH BILLS WHICH WERE PAID IN ADVANCE, AS BEING DONE FOR DECADES.

SUNIL KR DAS
SENIOR MANAGER BANK

Nov 16, 2019

Updated by SUNIL KUMAR DAS IT IS NOW MORE THAN 4 MONTHS SINCE YOU REPORTED ABOUT MY COMPLAINT TO WBSEDCL.
BUT THERE IS NO RESPONSE FROM THE COMPANY TILL DATE.
PLEASE INFORM WHETHER THE COMPANY HAS SENT ANY INFORMATION TO YOU.

SUNIL KUMAR DAS.

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My consumer no[protected]. I have paid bill for may 19. July 19 through vidyut sahayagi by net banking on 10, _05_2019. Transaction id. No qcb[protected] dt may 10, 2019. But e payment confirmation of bill not received to my gmail a/c supriya[protected]@gmail.com. Repeated complain sent through crmcell, and also through potal admin but is of no response. Please arrange to send e payment confirmation of the bill to
My gmail a/c.

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Address: ps-amta, Howrah, West Bengal, 711401

Dear sir,
Myself argha rit, application & payments done on dated-26/06/2018 but till date i am not received connection. I has benn contacted to your office in several time and no sollution has been initiated from your good office.
Kindly refund my quotation amount with banking interest.

My applcation no is -[protected]
Payment amount is - rs. 3751
Application dated-26/06/2018

Quotation & payment sheet are attached for your ready references.

Thanks & regards,
Argha rit
[protected]
[protected]

West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.

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N

Nazim mollah

from Kolkata, West Bengal

Jul 8, 2019

Dear concern,
My consumer number[protected], Nazimuddin molla, last quarter with out mitter riding ...too much amout bills sending ...my monthly averages bills is aproxly 300 . So I can't payment to this quarter bills ...this quarter bill amount 1955/ I want to be request so please look into this matter

A

Arunima basu

from Delhi, Delhi

Jul 16, 2019

We are facing service outage daily. Please do something.

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Address: SUKANTA PALLY, gazole,732124, 732124

Electric agent not coming to take meter reading and not making bill. I submitted complaint against this but authority not taking any action. They always telling that we will send the agent and he will make it, but nothing happened. They always harassed us. Whenever i went the electric office they always doing this only. Here all offers personal not doing their job properly. They harassing the people.

West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.

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Rickie Bhattacharya

from Delhi, Delhi

Jul 8, 2019

Today 2.7.19 from whole day we faced power cut . After that power came at evening and again gone at 6pm . Reported to the workers via asst eng of supply. At 9.30 pm they informed that today they cannot restore the supply.
I have a qs ... Is electric supply comes under emergency supply commodities ?
If then why is this harassment going on .

D

Dhananjaya Samal

from Kolkata, West Bengal

Jul 17, 2019

Reference your Bill No.DXC21QMR for period July, 2019 to Sept, 2019, I have deposited the Bill amount on 17/07/2019, on the basis of Temporary Money invoice No.[protected] for My Consumer Id No.[[protected]]. I would like to get the Proper Invoice and Money Receipt of the same.

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Address: BidyutBhavan,Kolkata, Kolkata, West Bengal

Extra charge of rs.12.41 has been deducted against my bill for rs.3029/- for the bill period jul-sept 2019 against con id[protected] i. R. O bijoyendu narayan maitra under berhampore ccc, murshidabad. Bill hasbeen paid on 01.07.2019. Please confirm why the above extra amount hasbeen decuted which is not clear to me. Previously i have paid my bill online but no extra charge hasbeen deducted as yet. The above information is urgently required for necessary action from my end. Thanking you,
Bijoyendu narayan maitra.
Con id 31200397

West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.

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B

Bablu Purkait

from Bahula, West Bengal

Jul 8, 2019

Sir my domestic electric meter had damage high pals arises and unit displayed is damaged. Local Amtala Electric office has written complain on 22/05/19 but not legal taken action .always told me that is cheking your meter but alas no body come to my home. Electric Bill is very high amounts that I can't bear this amount.

S

Sayed Samidul Islam

from Kolkata, West Bengal

Jul 12, 2019

There is no power in my house since 3 days due to defective meter. I have complained many times but Domkal power supply office did not take any action.

Sayed Samidul Islam's reply, Jul 11, 2019

Domkal Elcetric power supply office did not take any action

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Address: 700101

The bill for jul to september 2019 is showing more than 25000 inr. I filed a complaint but no action has been taken. My consumer no. Is[protected]. No one from wbsedcl has come to check it either. If they are not going to rectify it i will have no options but to surrender the connection and move to a new electricity company. Hopefully they will look into the matter as most urgent. I being a member of the indian armed forces is mostly posted outside kolkata. If my state government is doing this to me this is a matter o[censored]tter shame.

West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.

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S

somnathda

from Kharagpur, West Bengal

Jul 10, 2019

Please include my wife's name, and correct my residential address as shown in the attached photo file done in blue pen. Remaining address is all correct in the bill.

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Address: N D Block, new mosjid, Bagnan, Howrah, 711303

Sir, last electric bill i have received of amounting rs 18927/-. Which is impossible as per our usage of electricity. Previous bill amount was 825/-. As per my opinion the meter may be the culprit. I have notice that the meter's red light was blinking quite frequently without any proper load of electric. Please look into this matter as early as possible.
Con id:[protected]

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Address: Chandannagar, Hooghly, West Bengal, 712136

In the year of 2019 it's a shame to humanity that we (The residents of surerpukur bisoharitala ward number 1 chandannagar, west bengal 712136) are living in our houses without electricity for over 3 years.
We asked multiple times to ccc3 laxmiganj wbsedcl office for electric connection but we didn't got any help yet to get electricity. Please help us.

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Address: vivekananda pally sonarpur, Kolkata, West Bengal, 700150

Website: www.wbsedcl.in

Power off for 5-6 hours a day for last few weeks. Instead of launching several complaints no action has yet been taken. When trying to contact them over phone they didnot receive the phone. We are in great trouble due to the inactivity of sonarpur power supply. We will be glad if necessary measures is taken to provide us some relief. If you couldnt provide us with the service
Then it is better to leave it and transfer it to some other...

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Address: 187, Rishi Rajnarayan Road, Purbasha Housing Complex, Plot No.-83 Brahmapur, Badamtala,, 700096

Dear sir /madam,
Ref:
Consumer name : joy krishna ghosh
Con. Id :[protected]
Correct inst. No. 4238868.
Complaint:
I would request you to arrange for generation & production of the spot electricity bill for the period july-2019 to sept 2019 immediately. Today (29/06/2019) your concern person is failed to generate spot bill due to wrong inst. No. 4238858 marked on body of the new meter (In place of correct inst no. 4238868) which had been installed on 27/03/2019 to replace the earlier electro-mechanical old meter.
I hope, necessary action to be taken as soon as possible.
With warm regards,
Joy krishna ghosh

Kolkata-700096.

West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.

Jun 29, 2019

Updated by JAY KRISHNA GHOSH I would request you to arrange for generation & production of the Spot Electricity Bill for the period July-2019 to Sept 2019 immediately. Today (29/06/2019) your concern person is failed to generate spot bill due to wrong Inst. No. 4238858 marked on body of the new meter (in place of correct Inst No. 4238868) which had been installed on 27/03/2019 to replace the earlier electro-mechanical old meter.

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S

shubhammandal

from Mumbai, Maharashtra

Jul 3, 2019

Sir,
In our locality it often occurs disturbance in power supply due to rain and heavy wind.And it is repaired after 5-7 hours.We have to suffer many problems due to power cut.Please fix the issue as soon as possible.
Thanking you.
Vill-Chhotoudaypur,
P.O.-Argoal,
721456

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Address: Whole Telinipara, 712125

Dear sir,
I would like to tell you that, electricity has been stolen on day to day basis in telinipara, hooghly district since 10 years, theft is fine but theft is being sold in the entire telenipara area. All these illegal works include line man, officers. Please take action.

Rate 1: tv, freeze, washing m/c, fan, bulb = 300/month
Rate 2: tv, fan, bulb = 200/month
Rate 3: tv, freeze, washing m/c, fan, bulb & ac = 1000/month
Rate 4: mini industries = 1000/month
Rate: relative = free/month

West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.

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Address: 700102

I submitted a complaint vide docket number 19349811 dated 04/11/2018 regarding faulty electric meter of wbsedcl but as on date no action has been taken by the wbsedcl authority. Seeking immediate action in the matter and restrain me from taking further legal action.I am senior citizen as well as a cancer patient so I am not in a position to take some round of the electric office of Kestopur.

West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.

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Address: old malda mangal bari, 732142

My consumer id is[protected] under old malda Sub Station . we are facing low voltage problem from 1 year . we submit complaint in old malda Electricity office but no action taken from them. they give us date after date but no solution coming until now. are facing a lot of problems for low voltages. The voltage goes down (Below 100v) in the evening and continues till the night. i have complained this matter to the wbsedcl customer care, but no actions have been taken by the authority.
Under the circumstances, we request you to look into the matter and take necessary actions as early as possible, so that we the normal consumer will be relived from unnecessary harassment.
So, please take the matter seriously and make necessary steps to solve the problem.

Jun 27, 2019

Complaint marked as Resolved

West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.

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ahmedijaz88

from Delhi, Delhi

Jun 27, 2019

In our area too much hooking problem, . For this reason every time our transformer fuse burn and also voltage down. We suffer too much in summer season.

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Address: Vill+post-siromonipur,ps-Raipur.bankura, Bankura, West Bengal, 722134

7 to 8 hours only they r provide electricity when w e r paying full electricity bills. in the sub station have 24 hours electricity but we r jst getting 7 to 8 hours.. and that sub station only 1 kilometers distance from my house. so please tell me why we r not getting full facilities. in a day uncountable times electricity comes and goes. its very irritating. and we need 24 hours electricity.
Ph no -[protected]

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Address: 700136

Hi
I am not able to login as consumer in www.wbsedcl.in with my login credential. When i am giving credential, its always navigating to only one page with error message: "no portal roles are assigned for this user. If this problem persists, contact your system administrator."

I tried to contact the 24x7 helpline of this company. But they are not able to solve the problem.

I need to login with my credential immediately and it's very important for me.

Madhabendu Majumdar (Consumer id:[protected]

Regards
Madhabendu Majumdar

West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.

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Address: Contai, West Bengal, Purba Medinipur, West Bengal, 721401

I paid the bill for March'19 to May'19 through online on 4th March'19and my transaction id is QHMP[protected]. They still took the bill for same on 7th March'19 and didn't mention the bill month on the bill. The bill Receipt No is[protected]. I've tried to adjust the amount for June'19 to August'19 bill, the office executive of WBSEDCL, Contai refuge to do so. I need the amount refund.

West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.

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ChaNdrima BaRma

from Mumbai, Maharashtra

Jun 17, 2019

Few days our electricity connection have been up and down.there was a fire on electric pole.pls take action quickly.

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Address: Sri Nagar pally 54ft.rd. benachity Durgapur w.b 713213 landmark near samiti office, 713213

Sir my area is getting power cut daily . When we are trying to inform the office they are not recieving the phone. The area is - Sri Nagar pally, landmark- samiti office, 54feet Rd., Benachity, Durgapur w.b 713213 our electricity authority is WBSEDCL . IT IS enough we can't suffur more please inform them that to fix a powerful machines such as other places.
Therefore we request you to kindly fix the problem as soon as possible.
Sujal [protected] c. No.

West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.

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