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West Bengal State Electricity Distribution Company [WBSEDCL] Complaints & Reviews

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Updated: Nov 19, 2025
Complaints 1383
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239
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So far, so good. West Bengal State Electricity Distribution Company [WBSEDCL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope West Bengal State Electricity Distribution Company [WBSEDCL] will keep up the work and continue to help more customers with their concerns even better 🤝
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West Bengal State Electricity Distribution Company [WBSEDCL]

West Bengal State Electricity Distribution Company [WBSEDCL] reviews & complaints page 29

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S
SUNIL KUMAR DAS
from Kolkata, West Bengal
Jul 12, 2019
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Address: Bidhannagar. SALTLAKE, Kolkata, West Bengal

Sunil kumar das
Cons i'd.[protected]
Garia location.

With reference to above i would like to inform you that wbsedcl is not refunding rs 3587/- paid by neft on 31.12.2018. Same bill was paid in cash on 8/3/19 as per garia ccc letter. But despite banks certificate + neft electronic proof submitted, it is not done. Earlier complaint was booked with docket no 21993720 dt3/5/19. But wbsedcl is ignoring all proof submitted by bank. Nor the company is replying any of the dozens reminder letters. We have also given canara bank mail i'd no - [protected]@canarabank.com & [protected]@canarabank.com to clear any further doubt. But for more than 7 months the wbsedcl is maintaining complete silence for consumer + bank.
For more than 30 years i have paid their all bills in advance. This record is available with the company. But their doubt is unending.
West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
Jul 17, 2019
Updated by SUNIL KUMAR DAS PLEASE SUGGEST WBSEDCL TO CLEAR FURTHER DOUBTS BY WRITING A LINE TO CANARA BANK'S EMAIL ID PROVIDED TO COMPANY LONGBACK, INSTEAD OF HEARING FROM CONSUMER.
IT MAY BE ADDED HERE THAT SUBSEQUENT TO THIS EPISODE, WBSEDCL HAS SENT TWO FRESH BILLS WHICH WERE PAID IN ADVANCE, AS BEING DONE FOR DECADES.

SUNIL KR DAS
SENIOR MANAGER BANK
Nov 16, 2019
Updated by SUNIL KUMAR DAS IT IS NOW MORE THAN 4 MONTHS SINCE YOU REPORTED ABOUT MY COMPLAINT TO WBSEDCL.
BUT THERE IS NO RESPONSE FROM THE COMPANY TILL DATE.
PLEASE INFORM WHETHER THE COMPANY HAS SENT ANY INFORMATION TO YOU.

SUNIL KUMAR DAS.
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    S
    Supriya Mukharjee
    from Mumbai, Maharashtra
    Jul 10, 2019
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    My consumer no[protected]. I have paid bill for may 19. July 19 through vidyut sahayagi by net banking on 10, _05_2019. Transaction id. No qcb[protected] dt may 10, 2019. But e payment confirmation of bill not received to my gmail a/c supriya[protected]@gmail.com. Repeated complain sent through crmcell, and also through potal admin but is of no response. Please arrange to send e payment confirmation of the bill to
    My gmail a/c.
    West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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      A
      Argha Rit
      from Mumbai, Maharashtra
      Jul 7, 2019
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      Address: ps-amta, Howrah, West Bengal, 711401

      Dear sir,
      Myself argha rit, application & payments done on dated-26/06/2018 but till date i am not received connection. I has benn contacted to your office in several time and no sollution has been initiated from your good office.
      Kindly refund my quotation amount with banking interest.

      My applcation no is -[protected]
      Payment amount is - rs. 3751
      Application dated-26/06/2018

      Quotation & payment sheet are attached for your ready references.

      Thanks & regards,
      Argha rit
      [protected]
      [protected]
      West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
      View replies
      Dear concern,
      My consumer number[protected], Nazimuddin molla, last quarter with out mitter riding ...too much amout bills sending ...my monthly averages bills is aproxly 300 . So I can't payment to this quarter bills ...this quarter bill amount 1955/ I want to be request so please look into this matter
      Reply
      We are facing service outage daily. Please do something.
      Reply
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        R
        Rabindr
        from Mumbai, Maharashtra
        Jul 6, 2019
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        Address: SUKANTA PALLY, gazole,732124, 732124

        Electric agent not coming to take meter reading and not making bill. I submitted complaint against this but authority not taking any action. They always telling that we will send the agent and he will make it, but nothing happened. They always harassed us. Whenever i went the electric office they always doing this only. Here all offers personal not doing their job properly. They harassing the people.
        West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
        View replies
        Today 2.7.19 from whole day we faced power cut . After that power came at evening and again gone at 6pm . Reported to the workers via asst eng of supply. At 9.30 pm they informed that today they cannot restore the supply.
        I have a qs ... Is electric supply comes under emergency supply commodities ?
        If then why is this harassment going on .
        Reply
        Reference your Bill No.DXC21QMR for period July, 2019 to Sept, 2019, I have deposited the Bill amount on 17/07/2019, on the basis of Temporary Money invoice No.[protected] for My Consumer Id No.[[protected]]. I would like to get the Proper Invoice and Money Receipt of the same.

        meter reading and making bill not taking and harassment in us - Comment #3488526 - Image #0
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          B
          Bijoyendu
          from Kolkata, West Bengal
          Jul 5, 2019
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          Address: BidyutBhavan,Kolkata, Kolkata, West Bengal

          Extra charge of rs.12.41 has been deducted against my bill for rs.3029/- for the bill period jul-sept 2019 against con id[protected] i. R. O bijoyendu narayan maitra under berhampore ccc, murshidabad. Bill hasbeen paid on 01.07.2019. Please confirm why the above extra amount hasbeen decuted which is not clear to me. Previously i have paid my bill online but no extra charge hasbeen deducted as yet. The above information is urgently required for necessary action from my end. Thanking you,
          Bijoyendu narayan maitra.
          Con id 31200397
          West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
          View replies
          Sir my domestic electric meter had damage high pals arises and unit displayed is damaged. Local Amtala Electric office has written complain on 22/05/19 but not legal taken action .always told me that is cheking your meter but alas no body come to my home. Electric Bill is very high amounts that I can't bear this amount.
          Reply
          There is no power in my house since 3 days due to defective meter. I have complained many times but Domkal power supply office did not take any action.

          charging extra charge in online payment - Comment #3484926 - Image #0
          charging extra charge in online payment - Comment #3484926 - Image #1
          charging extra charge in online payment - Comment #3484926 - Image #2
          charging extra charge in online payment - Comment #3484926 - Image #3
          charging extra charge in online payment - Comment #3484926 - Image #4
          Reply
          Sayed Samidul Islam's reply, Jul 11, 2019
          Domkal Elcetric power supply office did not take any action
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            R
            roydhruv
            from Sambalpur, Odisha
            Jul 4, 2019
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            Address: 700101

            The bill for jul to september 2019 is showing more than 25000 inr. I filed a complaint but no action has been taken. My consumer no. Is[protected]. No one from wbsedcl has come to check it either. If they are not going to rectify it i will have no options but to surrender the connection and move to a new electricity company. Hopefully they will look into the matter as most urgent. I being a member of the indian armed forces is mostly posted outside kolkata. If my state government is doing this to me this is a matter o[censored]tter shame.
            West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
            View replies
            Please include my wife's name, and correct my residential address as shown in the attached photo file done in blue pen. Remaining address is all correct in the bill.

            abnormal high electricity bill - Comment #3483355 - Image #0
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              A
              abdus salam123
              from Pandua, West Bengal
              Jul 1, 2019
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              Address: N D Block, new mosjid, Bagnan, Howrah, 711303

              Sir, last electric bill i have received of amounting rs 18927/-. Which is impossible as per our usage of electricity. Previous bill amount was 825/-. As per my opinion the meter may be the culprit. I have notice that the meter's red light was blinking quite frequently without any proper load of electric. Please look into this matter as early as possible.
              Con id:[protected]
              West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                J
                Jp Pal
                from Mumbai, Maharashtra
                Jul 1, 2019
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                Address: Chandannagar, Hooghly, West Bengal, 712136

                In the year of 2019 it's a shame to humanity that we (The residents of surerpukur bisoharitala ward number 1 chandannagar, west bengal 712136) are living in our houses without electricity for over 3 years.
                We asked multiple times to ccc3 laxmiganj wbsedcl office for electric connection but we didn't got any help yet to get electricity. Please help us.
                West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                  V
                  valonam
                  from Mumbai, Maharashtra
                  Jun 30, 2019
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                  complaining against inactivity of sonarpur electric supply

                  Address: vivekananda pally sonarpur, Kolkata, West Bengal, 700150
                  Website: www.wbsedcl.in

                  Power off for 5-6 hours a day for last few weeks. Instead of launching several complaints no action has yet been taken. When trying to contact them over phone they didnot receive the phone. We are in great trouble due to the inactivity of sonarpur power supply. We will be glad if necessary measures is taken to provide us some relief. If you couldnt provide us with the service
                  Then it is better to leave it and transfer it to some other...
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                  J
                  JAY KRISHNA GHOSH
                  from Kolkata, West Bengal
                  Jun 29, 2019
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                  Address: 187, Rishi Rajnarayan Road, Purbasha Housing Complex, Plot No.-83 Brahmapur, Badamtala,, 700096

                  Dear sir /madam,
                  Ref:
                  Consumer name : joy krishna ghosh
                  Con. Id :[protected]
                  Correct inst. No. 4238868.
                  Complaint:
                  I would request you to arrange for generation & production of the spot electricity bill for the period july-2019 to sept 2019 immediately. Today (29/06/2019) your concern person is failed to generate spot bill due to wrong inst. No. 4238858 marked on body of the new meter (In place of correct inst no. 4238868) which had been installed on 27/03/2019 to replace the earlier electro-mechanical old meter.
                  I hope, necessary action to be taken as soon as possible.
                  With warm regards,
                  Joy krishna ghosh

                  Kolkata-700096.
                  West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
                  Jun 29, 2019
                  Updated by JAY KRISHNA GHOSH                   I would request you to arrange for generation & production of the Spot Electricity Bill for the period July-2019 to Sept 2019 immediately. Today (29/06/2019) your concern person is failed to generate spot bill due to wrong Inst. No. 4238858 marked on body of the new meter (in place of correct Inst No. 4238868) which had been installed on 27/03/2019 to replace the earlier electro-mechanical old meter.
                  View replies
                  Sir,
                  In our locality it often occurs disturbance in power supply due to rain and heavy wind.And it is repaired after 5-7 hours.We have to suffer many problems due to power cut.Please fix the issue as soon as possible.
                  Thanking you.
                  Vill-Chhotoudaypur,
                  P.O.-Argoal,
                  721456
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                    P
                    Power Kannauj Store
                    from Delhi, Delhi
                    Jun 24, 2019
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                    Address: Whole Telinipara, 712125

                    Dear sir,
                    I would like to tell you that, electricity has been stolen on day to day basis in telinipara, hooghly district since 10 years, theft is fine but theft is being sold in the entire telenipara area. All these illegal works include line man, officers. Please take action.

                    Rate 1: tv, freeze, washing m/c, fan, bulb = 300/month
                    Rate 2: tv, fan, bulb = 200/month
                    Rate 3: tv, freeze, washing m/c, fan, bulb & ac = 1000/month
                    Rate 4: mini industries = 1000/month
                    Rate: relative = free/month
                    West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                      A
                      abhicks21
                      from Bhubaneshwar, Odisha
                      Jun 18, 2019
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                      Address: 700102

                      I submitted a complaint vide docket number 19349811 dated 04/11/2018 regarding faulty electric meter of wbsedcl but as on date no action has been taken by the wbsedcl authority. Seeking immediate action in the matter and restrain me from taking further legal action.I am senior citizen as well as a cancer patient so I am not in a position to take some round of the electric office of Kestopur.
                      West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                        U
                        uddhab pramanik
                        from Ingraj Bazar, West Bengal
                        Jun 17, 2019
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                        Resolved

                        Address: old malda mangal bari, 732142

                        My consumer id is[protected] under old malda Sub Station . we are facing low voltage problem from 1 year . we submit complaint in old malda Electricity office but no action taken from them. they give us date after date but no solution coming until now. are facing a lot of problems for low voltages. The voltage goes down (Below 100v) in the evening and continues till the night. i have complained this matter to the wbsedcl customer care, but no actions have been taken by the authority.
                        Under the circumstances, we request you to look into the matter and take necessary actions as early as possible, so that we the normal consumer will be relived from unnecessary harassment.
                        So, please take the matter seriously and make necessary steps to solve the problem.
                        Jun 27, 2019
                        Complaint marked as Resolved 
                        West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
                        View replies
                        In our area too much hooking problem, . For this reason every time our transformer fuse burn and also voltage down. We suffer too much in summer season.

                        west bengal state electricity distribution company [wbsedcl] low voltage under old malda substation - Comment #3471444 - Image #0
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                          Subhadip Deurelo
                          from Balasore, Odisha
                          Jun 17, 2019
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                          Address: Vill+post-siromonipur,ps-Raipur.bankura, Bankura, West Bengal, 722134

                          7 to 8 hours only they r provide electricity when w e r paying full electricity bills. in the sub station have 24 hours electricity but we r jst getting 7 to 8 hours.. and that sub station only 1 kilometers distance from my house. so please tell me why we r not getting full facilities. in a day uncountable times electricity comes and goes. its very irritating. and we need 24 hours electricity.
                          Ph no -[protected]
                          West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                            madhabendu
                            from Mumbai, Maharashtra
                            Jun 16, 2019
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                            Address: 700136

                            Hi
                            I am not able to login as consumer in www.wbsedcl.in with my login credential. When i am giving credential, its always navigating to only one page with error message: "no portal roles are assigned for this user. If this problem persists, contact your system administrator."

                            I tried to contact the 24x7 helpline of this company. But they are not able to solve the problem.

                            I need to login with my credential immediately and it's very important for me.

                            Madhabendu Majumdar (Consumer id:[protected]

                            Regards
                            Madhabendu Majumdar
                            West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                              S
                              Sikhasri Das
                              from Mumbai, Maharashtra
                              Jun 15, 2019
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                              Address: Contai, West Bengal, Purba Medinipur, West Bengal, 721401

                              I paid the bill for March'19 to May'19 through online on 4th March'19and my transaction id is QHMP[protected]. They still took the bill for same on 7th March'19 and didn't mention the bill month on the bill. The bill Receipt No is[protected]. I've tried to adjust the amount for June'19 to August'19 bill, the office executive of WBSEDCL, Contai refuge to do so. I need the amount refund.
                              +2 photos
                              West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                              Few days our electricity connection have been up and down.there was a fire on electric pole.pls take action quickly.
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                                Sujal Sujal
                                from Delhi, Delhi
                                Jun 15, 2019
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                                Address: Sri Nagar pally 54ft.rd. benachity Durgapur w.b 713213 landmark near samiti office, 713213

                                Sir my area is getting power cut daily . When we are trying to inform the office they are not recieving the phone. The area is - Sri Nagar pally, landmark- samiti office, 54feet Rd., Benachity, Durgapur w.b 713213 our electricity authority is WBSEDCL . IT IS enough we can't suffur more please inform them that to fix a powerful machines such as other places.
                                Therefore we request you to kindly fix the problem as soon as possible.
                                Sujal [protected] c. No.
                                West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                                  Joyeta dutta
                                  from Mumbai, Maharashtra
                                  Jun 15, 2019
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                                  Dear Sir,
                                  I m Joyeta from Lataguri bazar para, Lataguri, dist- Jalpaiguri. There is very poor condition of electricity. Few hours ago there was very much raining n lightning. Then the electric was gone. Then on electricity. But few times later the power was gone. Now the raining almost stop. But electric not came. There is very hot weather. Or kids not sleeping right now.
                                  I humbly request you that please do needful.

                                  Yours faithfully
                                  Joyeta
                                  West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                                    Jafar_Ali
                                    from Kolkata, West Bengal
                                    Jun 14, 2019
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                                    My consumer id is 22250135 under Gourangapur Sub Station at Panskura in Purba Medinipur. Today we are facing low voltage problem in last 3 hours (from 6.30 p.m). The problem like low voltage or no power supply is a common matter to all o[censored]s. We are trying to lodge complain on today's low voltage problem through IVRS but failed. So, please take the matter seriously and make necessary steps to solve the problem.
                                    West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                                      Sss121
                                      from Mumbai, Maharashtra
                                      Jun 14, 2019
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                                      Address: Bamundiha barabazar purulia, Purulia, West Bengal, 723127

                                      Dear Sir,
                                      I am samiran banerjee i am from bamundiha, p.s-barabazar, dist-purulia, our electric supplie are very poor...now since two days there is load shedding every day.
                                      And today is most problem day but electric is not supplie very well...so i request you that please give us well electric supply... And apologies for my mistaken...thank you sir...
                                      West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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