West Bengal State Electricity Distribution Company [WBSEDCL] Complaints & Reviews

What is happening?This is what we common people voted in favour you.Narayanpur south(R-Gopalpur) constituency has made possible for
winning of Barasat Loksabha by ruling party and we are only suffering from power cut on regular basis. And today it has gone beyond control, as complete Narayanpur south is under going power cut since 10.30 PM.Three to four time, it has power was charged but for few seconds.It is unbearable for us. Request to look into the matter.

Abdul M Sarkar

Sir,
I am a consumer of electrical energy with consumer no.[protected] under WBSEDCL (previously DPL). My meter stopped providing reading since Nov, 2018.
Inspite of applying them in written twice on 24/12/18 and again 16/04/19, no action yet to be taken.
Each time it took two to three days to lodge the complain, and the Staffs of both DPL and SEDCL are very rude and ignorant. They are always busy with the private agencies ( thikadar).
All these months I am paying an average bill of Rs 700/-, but now my consumption is much much less than that's.

Please sir help me out of this situation.

Some documents are attached here with.

Yours Truly
Swagata Ghosh
Consumer No[protected]
A/1/G
Salarpuria Gardenia
MLK Road
Bidhanagar
Durgapur-12.

Dear sir,
I would like to drag your kind attention that Dalu Let(consumer I'd:[protected] is using ac without permission from wbsedcl due to which our phase is suffering from overuse of voltage and as a result we are facing powercut in particularly our phase for hours and our daily life is getting hackled we submitted written complaints in the office of wbsedcl rph but no action initiated yet pls we beg you interfarence in this matter...

Date of incident: 10/06/2019
i dialed customer care number at 6:05 pm for having some problems in my place. after receiving my call he asked my problem and told me to stay on the line. i was waiting for 5 minutes and when i asked why are you taking so much time, he addressed me as "moron" and then hung the call up.
i asked his name but he denied.
customer care no.: [protected]

My name is Ganesh Chandra Mukhopadhyay and I suspect that the meter reading has been wrong or there is a fault in the meter. I request you to please perform a meter test and replace our meter.

I have always been paying a bill of Rs 12000 quarterly but to my surprise for the month of June 2019 - August 2019 it's Rs 36, 429. This is impossible and totally absurd.

My son Mr. Debayan Mukherjee is Ms. Electrical Engineering even he said that there is a definite fault of the electric meter of our domestic property.

Please find the below information:

1. Consumer ID:[protected]
2. Installation Number: 2883759
3. Meter Number: GT727724
4. Address: BB-29/8, SECTOR-1, SALT LAKE CITY, NEAR PUNJAB NATIONAL BANK, KOLKATA-700064, WEST BENGAL STATE, INDIA

I'll be paying the first monthly installment of Rs 12, 143 on 6th June 2019 but i will only proceed further once there has been a full and thorough check on the meter reading. I'm sure that the meter is at fault. It has been checked by my son who is an Electrical engineer himself.

[protected] is my consumer no. Still my meter is not installed but meter reading is counting. Several time talk to mr rabin who is dealing this service but every time giving story. After few month it has been found that my meter is installed to another but my billing is coming to me. Money received to electricity office on month of nov, but still it is pending. Need immediate action.

Dear sir/madam
With due respect, we (Maya mohanta & kuntal mohanta) would like to raise a complaint for poor electricity connection through of property / home area in a3/12 tarama nagar, benachity durgapur, burdwan pin-713213 when other have electric connection.

My customer id is[protected].

Requested to you, please resolve as early as possible.

Have mistakenly paid the bill of rs 554 with west bengal state electricity distribution company limited for consumer id[protected] against the order [protected] which has been successfully processed with the operator reference number w20190527100013215242050078.

Operator reference number: w201905271000132152420500782. Ca/consumer number: [protected]. Date & time of transaction :[protected]

I made a wrong bill payment, i request to bake my money

Your docket number is 22126621 & consumer i'd[protected]. I paid my previous bill rs 387 through payzapp & they confirmed that it is credited to your account. But in spite of this now it shows outstanding bill amount 397.40 in new bill. See last bill payment screenshot. If you don't solve my problem within 5 days i will go to consumer forum. Totally harrassment by wbsedcl. Solve urgently.

My consumer no[protected]. I have paid my electric bill through vidyut sahayagi on10-05-2o19 invoice no[protected] transaction i'd qcp[protected]. But e payment confirmation not received to my mail address. I have sent two complains regarding this but no response comes. Please send e payment confirmation tomy g mail address supriya[protected]@gmail.com.

Dear
Sir/mam
This is piku das from birnagar, nadia, west bengal, pin 741127. Basically our power supply office birnagar under baharampur wbscdcl.
Your company can not give us a proper service about power supply or power cut.
Its my request if your company has no ability to give us satisfaction then please leave this project.
Piku das
[protected]

This has been almost 2 months we have got the power supply for the 24 hrs a day. Each day we are facing power cut more than 5 times a day. This is really irritation. Not sure ig the electricity deparment even cares for this. I can see there are no such issues in near by area like salt lake and new town. So not sure baed on what they have decided this priority.
Please take this matter with priority as we are facing situation like living in village 10 years back.
Its metropolitan city at least maintain dignity.

I reside in debalpur, kharagpur (Pin-721301) and i see there are frequent power cuts without any reason.

Today there was a storm and light rains at around 9pm and supply was stopped. It was understandable. But even after the weather got normal, the supply didn't resume. The rains stopped at around 10pm and it's almost 12.15am now.

This problem needs to be taken care of very seriously.

Dear sir
This is for favour of your kind information that during last summer 2018 from today 2019 we are facing troublesome low voltage through out all day for which the electrical appliances are going to be damaged very shortly and extreme hot weather we are suffering a lot for this. This is because o[censored]nauthorized use of ac, hook lines etc.
So we requested to take necessary action immediately and obliged. This is most urgent please.
Barasat nabapally
Vidyasagar pally 700126

After trying so many times it still shows user authentication failure and password locked.i m facing issues regarding password and very disappointed with the wbsedcl site.again and again it is showing password has been successfully reset but after that when i login it shows user authentication failure and password locked everytime.please resolve this issue as soon as possible.

Today i went to wbsedcl office "halisahar, kanchrapara, west bengal 743134" regarding some query on new a/c connection.

When i asked that i have some query regarding new a/c connection then she told me that you have to collect 5.00 rs token then we will answer all of your question!! Without that she don't even talk to me, with very rude attitude.

Did the same and get back to her but this time she give me one from and when i asked i don't need that form, i am here to know more about the process of new a/c connection, she told me very arrogantly that she don't know. And now i don't know what to do with this form.

If, helpdesk govt. Employee behave with their customer like that then from where we go to get all the information.

In our area rabindra nagar, p. O-hamiltonganj, kalchini block have 1 week after single phase no power problem. I also many time complaint about this problem but not solved this problem permanently. Sir, i requested you please solved this problem permanently because this is customer related issue. If i pay one day later after due date of bill you will fine me but if you not give me better electric service.

I am pradip ghosh (Con no:[protected] is writing to draw your kind attention to the fact that we, the inhabitants of kalna gate, khan pukur, bank para ward no.6 are facing a lot of problems for single phase and also low voltages. Everyday the voltage goes down in the evening and continues till the morning. Mobile van comes and solve the single phase problem but when they go away low voltage problem started. Under the circumstances, we request you to look into the matter and take necessary actions as early as possible, so that we the normal consumer will be relived from unnecessary harassment.
Yours faithfully,
Pradip ghosh
Kalna gate, khan pukur, near central cooperative bank.
P. O. Burdwan
District - purba bardhaman
P. S. Purba bardhaman
Pin - 713101

My consumer id is[protected], but my name exist as soraj kumar instead of saroj kumar, i have already submitted a offline complain with complain no. 1193 dated 30.03.2019 along with a supporting document (Aadhar card) but still my name has been corrected, hence you are requested to rectify my name as saroj kumar (Sight verification done by the wbsedcl authority).

Please rectify the problem at shahid nalini
Bagchi road, berhampore. After lodging complain of power cut the competent authority they said it is the 11000 voltage
Problem and other wing of monitor the 11000 voltage problem. Our locality has been suffering havoc due to power cut.
Now i am requesting you to dissolve the problem. My consumer id is[protected]