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West Bengal State Electricity Distribution Company [WBSEDCL] Complaints & Reviews

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Updated: Nov 19, 2025
Complaints 1386
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239
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So far, so good. West Bengal State Electricity Distribution Company [WBSEDCL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope West Bengal State Electricity Distribution Company [WBSEDCL] will keep up the work and continue to help more customers with their concerns even better 🤝
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West Bengal State Electricity Distribution Company [WBSEDCL]

West Bengal State Electricity Distribution Company [WBSEDCL] reviews & complaints page 6

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S
Saha Arnab
Jul 4, 2022
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Address: Chotomitrapara,infront of Shitala kali mandir

Hello my consumer I'd[protected], Name Arnab Saha..Money debited of amount 853 through phonepe but in website still showing unpaid..I have attached the transaction documents..Please do the needful as early as possible
West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
Jul 04, 2022
Updated by Saha Arnab I am attaching the payment details

Jul 04, 2022
Updated by Saha Arnab Please do the needful and resolve because the last due date is today..
Jul 04, 2022
Updated by Saha Arnab Please try to refund the money..
Jul 04, 2022
Updated by Saha Arnab Phone number [protected]
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    G
    Gousab
    Jun 30, 2022
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    Address: 1 Ramdurlove Acharjee Lane., Post Khagra, Dist Murshidabad, Post Khagra, Dist Murshidabad

    You have to inform that I am getting very high electricity bill for last 3months which is about Rs. 1959 is more. It appears that there has been an unexpected increase in the bill, because I know that our electricity consumption is very low because the house is empty from last 5months.
    West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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      D
      DrAnkitaHaldar
      Jun 29, 2022
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      Address: Ragunathganj, murshidaabad, West Bengal

      I had given the electricity bill of my house and our neighbors house via gpay on 22nd march. My payment was successful as it was received by wbsedcl which is present as a proof in my bank account passbook and in gpay app . I have the upi transaction id of that very payment. Now in this month they sent us current electricity bill with fine of previous bills amout as according to them they refunded me the amount after some days of my successful payment which was not even notified to me.
      My question is I had paid within the given time but why should I pay the fine?
      West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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        V
        veer90209
        from Jammu, Jammu and Kashmir
        Jun 29, 2022
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        Address: 835/32 ,s.k Nagar Rishra Hooghly West Bengal 712249

        Complen neechey documents sand kar deya hai
        Mb no [protected]
        West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
        Jun 29, 2022
        Updated by veer90209         Complen deya gaya hai lekin karwai nahi Keya gaya hai
        Mb no [protected]
        835/32 S. K Nagar Rishra Hooghly West Bengal 712249

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          V
          veer90209
          from Jammu, Jammu and Kashmir
          Jun 28, 2022
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          Address: 835/32, S. K Nagar Rishra Hooghly 712249

          To
          West Bengal electricity lmt
          WBSEDCL
          Sheoropuli DIVISION (D.M)
          Manejar
          Date 23/06/22
          Complen no -162
          Complen date 27 06 22
          SUB-ELETICAL poll & tar sipatinng

          Form
          Pappu Kumar
          S.k Nagar Rishra Hooghly
          Mb.no-[protected]
          West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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            S
            SumitBhattacharyya
            from Kolkata, West Bengal
            Jun 28, 2022
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            Bill for[protected] paid via QR Code not reflecting in system
            West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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            No action has been taken on that yet
            Reply
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              V
              veer90209
              from Jammu, Jammu and Kashmir
              Jun 27, 2022
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              Address: s.k.nagar.p.s- serampure

              To
              Division serampure D.m
              The manejar
              To
              W.b Subash Nagar morepukar, Rishra Hooghly w.B
              Sub-eletical poll &tar sipatinng
              Complen date -23/06/2022 copy 162
              Rishra Hooghly West Bengal
              Complen no Division sheoropuli
              Date 27/06/2022
              Copy likhit
              Thank
              Pappu Kumar
              Content no -[protected]
              West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                V
                veer90209
                from Jammu, Jammu and Kashmir
                Jun 27, 2022
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                Address: Sita bhowan rd

                To
                Division serampure (D M)
                Elitical manejar
                Sub-eletical poll & tar sipatinng

                Complen no _162(23/06/22
                Complen no -27/06/22
                Mb no-[protected]
                West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                  M
                  Mikisr
                  from Alipurduar, West Bengal
                  Jun 25, 2022
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                  Address: Vill+post Alipurduar, District-Alipurduar

                  I'm from Radhanagar, Alipurduar, west Bengal. There is no electricity for 6-7hours every day
                  West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                    T
                    Tama Das
                    from Kolkata, West Bengal
                    Jun 25, 2022
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                    Address: 115/2 R.B.C. MILANPALLY KHUDIRAM COLONY BARASAT

                    Sir, we are regretfully information that every day power supply stopped for 2-3 hrs daily at our colony, MILANPALLY KHUDIRAM COLONY BARASAT Chander Bill, word no 26 the time of education...most of the time from 12 noon to 2 or 3 pm in a day. If want to talk with supply office Barasat telephonically, they could not co-operate us, even not received call Please solve the problem as early as possible & co-operate with kind. Thanking you.
                    West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                      S
                      swapan52
                      Jun 23, 2022
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                      Address: Ladhurka, Purulia, Thana-HURA, WB.

                      TO WHOM IT MAY CONCERN.

                      Hello. I am a resident of Ladhurka, dist. Purulia. It has become a daily feature for irregular supply of electricity and power cut when there is sufficient supply of electricity in the state. In a day 10/12 times power goes off, little rain and in thunder storm power is shutdown hours after hours. I feel, maintenance staff as well as Supervisor/IN charge are lack of management skills as well as technical know how.
                      I request you look into the matter urgently and take proper action.
                      We are the consumer and pay for the service.
                      West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                        K
                        kananta
                        Jun 22, 2022
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                        Address: Garia electricity office

                        CO-ID[protected]. Docket number to Docket number 5th Days going 7th time Docket number and one time online complaint no response, then 1 sms tail LT Cable folt Garia electricity office, But no work no help.This sammer time my family Varry said.
                        West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                          K
                          kananta
                          Jun 22, 2022
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                          Address: Garia electricity

                          5th Days going low voltage problem not solved. Only for any time Docket number or complaint.(7th Docket number).Varry Varry bad sarvice
                          West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
                          Jun 22, 2022
                          Updated by kananta                           Garia electricity SMS through said LT Cable folt but not repair sarvice.
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                          Mb[protected]
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                            A
                            Azhar Rz
                            Jun 14, 2022
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                            Address: Noori tola pichla near surjapur district dalkolha utter dinajpur

                            Sir, in. Our area there is a big problem of electricity cut due to breakage of fuse, it is because there is a lot of trees our the wires.During heavy wind wires touches and electricity cut off.plz kindly install cable wire near our area
                            West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                              T
                              Tiyasha Karmakar
                              Jun 14, 2022
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                              Address: P.K. Banerjee Road, Shasan Road, Baruipur, Kolkata-700144

                              There is no power in our locality from 3:30 am this morning. Please address our issue immediately.
                              West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                                S
                                Souvik Mazumdar
                                Jun 13, 2022
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                                I paid WBSEDCL electricity bill using wbsedcl/Billdesk gateway via GPay. Money is debited from my bank account and shows completed in GPAY, but Payment status shows payment not yet done in WBSEDCL portal. No confirmation message is delivered in registered mobile also. I have enclosed the transaction details for reference as well.
                                Kindly take necessary action as soon as possible.

                                Details of the Customer:
                                Bill Amount: 3124.00/-
                                Payment Date: 13/06/2022 Time 9.56 PM
                                WBSEDCL Consumer ID:[protected]
                                Name: JAYANTA KUMAR MAZUMDAR

                                Yours Sincerely
                                SOUVIK MAZUMDAR
                                Email id: souvik.[protected]@gmail.com
                                West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                                  B
                                  BHARTI SHAW
                                  Jun 13, 2022
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                                  Address: burdwan ,wbsedcl

                                  Consumer id :[protected]

                                  Dear sir, my name is Raj kumar show, my family are facing frequent power cuts for quiet some days and the main thing is only in my house the power cuts are happening frequently but the things are getting worse. i am a student and basically i am doing online class, power cuts are affecting my studies and also in the night power cuts are happening which causes physical and mental effect on my parents ... i have made a lots of complaints regarding this frequent cuts so,

                                  i hope you will do something to resolve this peoblem as soon as possible
                                  West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                                    R
                                    Ranabir5273
                                    Jun 10, 2022
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                                    Address: Akna Hooghly

                                    Load shedding is going on for hours in Akna area under Mogra electric supply. Pls do needful
                                    West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                                      S
                                      suvash saha
                                      Jun 8, 2022
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                                      Hi team,

                                      i paid my bill through freecharge app its showing success but not confirmed by wbsedcl.
                                      pls assist

                                      Payment Confirmation - Receipt
                                      Field Variables
                                      Biller Name WBSEDCL
                                      Status Success
                                      Name of the Consumer NA
                                      Customer ID/Number [protected]
                                      Payment through Internet
                                      Bill Due Date [protected]
                                      BBPS Reference number AX312156BA5AAAAAJL4Q
                                      Bill Amount 3963
                                      Convenience fee inclusive of GST 0.00
                                      Total Amount 3963
                                      Transaction Date and Time 05/06/2022 10:57:45
                                      West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
                                      Jun 08, 2022
                                      Updated by suvash saha                                       please assist
                                      Jun 08, 2022
                                      Updated by suvash saha                                       @wbsedcl please assist @freecharge
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                                        R
                                        Rahul9005
                                        from Howrah, West Bengal
                                        May 29, 2022
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                                        Address: Khatirbazar, Mahiary Girjatala, Andul Mouri, Howrah

                                        Dear sir, We have WBSEDCL connection. We face frequent load shedding in our area. I am a student and currently giving my semester exams. It is very difficult for me prepare for my exams during this situation. I request you to do something about it.
                                        West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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