| Address: 711201 |
| Website: www.whaaky.com |
Receiving a email form the whaaky team on 21.11.2015 i ordered 3 Nokia Mobile set amount Rs. 1599/ and handling charges Rs. 150/ extra which means total 1749/-. After receiving the product i was shocked that it was a duplicate and damaged product and all 3 mobile are not in a condition to use rather those are toy mobiles.
I strongly complaint against this fraud company, i have already mailed them and will go forward to the further legal steps if i don't get any response from them.
I also complaining against the courier company M/S. QUEEN EXPRESS SERVICE, Bally, Howrah as they are receiving such products from the fraud companies and not taking any responsibilities of the matter.
Following is the details of my order,
Dear Customer,
Your order S[protected] has been successfully shipped. Please find below the tracking details.
Courier Name : DOTZOT
Courier Consignment No : I[protected]
Date of shipping :[protected]:11:37.0 Track this item : View Status
Your Contact number : [protected]
Invoice
S.No Item Name Short Desc Order No Qty Estimated Dispatch Date Price
1 India ka Offer @ 1599
3 Refurbished Mobiles, 3 Battery, 1 Charger
S[protected] 1 Ships in 7-10 business days Rs. 1599.0
Shipping Address :
Sunita Dutta
21/3, Dr. A.N Paul lane, Bally Howrah, West Bengal,
HOWRAH, WEST BENGAL-711201
Vendor Name : Hanuman Sansthan
Vat Number : Total Amount Rs. 1599.0
SD Cash Redeemed Rs. 0.0
Shipping charges Rs. 0.0
Cash Handling Charges Rs. 150
Vat (%) 5.0
Payable Amount Rs. 1749.0
Your order should reach you latest by[protected] . You may track your shipment through DOTZOT or directly in the Whaaky website through the link given above. If you have questions about the delivery, Please call Whaaky on[protected] or contact Customer Support.
Note: This is a computer generated invoice email & does not require a signature, valid for only delivered shipments towards the specific consignment number mentioned above.
Thank You,
Team Whaak
Feb 18, 2017
Complaint marked as Resolved
Whaaky.com / Way2Online Retail customer support has been notified about the posted complaint.
Verified Support
Jan 11, 2017
Whaaky.com / Way2Online Retail Customer Care's response Dear Sunita,
Order no: - S[protected]
As per our replacement- Refund policy, kindly send the incorrect product to the below address. Once we receive the product from you, we will go ahead to do the replacement-refund.
Address: -
Whaaky.com No 1-8-319/2,
Patigadda Road, Begumpet,
Hyderabad – 500016
We request you to drop an email at [protected]@whaaky.com, with your Order no, and kindly mention your issue. Your issue will be addressed within 24-48 hrs or call to help line number [protected]
Thanks Regards Whaaky Team
i complained 2 times.but still no reply.