Whaaky.com / Way2Online Retail Complaints & Reviews

Date of incident - 9 Aug 2016
Clint No. - [protected]
Description of the incident - Wrong Size & Colour & poor Quality.
Complaint - Request a Refund

Order Details:-
Order No Order Amount Payment Mode Ordered Date Order Status
S[protected] 999.0 debitcard [protected]:16:21 CONFIRMED

Why you are not understanding my concern...

As the communication is happening since a last one month against the order
S[protected] &s[protected]
Kindly provide the best assurance, that you will provide me the refund value of the product and the postage charges (Amount not the any coupon) what so ever it may be??

As per your communication happening since last month, it shows that you might not be interested to refund the paid amount?

You might be sent the similar product again and it may not be suitable to me and i will communicate to you for the same... And again will invest the postal charges and your business will like it grown up??

Why should i compromise with postage charges which is more than rs. 100.. Against which you may provide the mobile coupons... (Are you a mediator of mobile company)

Am i demanding something unjustified??

Thanks & regards
Nazir ali

My order no:-s[protected]
Order date - 01/07/2016

I order placed on 1 month ago and also payment give to whakky company by net banking but order not deliver to me right now and i also request to whakky by email but not response given by whakky company. So please take correct action on whakky company. Whakky company is fraud company, please help me for this matter.

I purchased mobile on whaaky.Com using creditcard for rs.1899 on[protected]:12:39 with order no: s[protected].
Due to the wrong pin it was not dispatched to my address. Now three months are passed no response
Then i mailed the whaaky on [protected]@whaaky.Com but no response. Also i call them and there is no one to pick the call.
I want my 1899 rs to be credited back to my credit card

I have ordered Power Bank of MI having capacity of 20800mAh x 2Nos. under offer (Order ID : S[protected], but I have received defective it work only 15 to 20 minutes. I have returned the Power Bank and they received on 22nd of July 2016 now its more than 20 days I have yet not received MI Power Bank from Whaaky.

Ordered the lg tone wireless headset & mi 10400mah power bank [order #s[protected]] for 649+150 (Shipping charges) on the 10th of june 2016.
After the delivery it was found that the power bank was not working and the product was not as promised but some local items.
Requested for a return and refund, but the support replied saying that it was not eligible for a refund hence will be replaced.
We were asked to ship the product the their address.
The product was shipped back on the 11th of july through dtdc (Consignment #b[protected] after trying to contact the customer care numerous times.
It is 9th of aug 2016 today, we have not received any information about the replacement of the product.
The customer support is useless and never respond to the calls.

I, s l pandit, booked and received on line touch nokie 5233 mobile set on recently on cod, but the set is neither switched on nor is looking to be operational. It is requested to replace the same.

S l pandit
Mob - [protected]
E-mail: shoban. [protected]@yahoo.com

Hello, im aarti hanumant karhade i have ordered mi power bank buy 1 get 1 offer i have placed order of 3 pieces but i got 2 pieces correctly and third one is damaged and that is not of mi company i im sending you pictures of that parcel... I'm calling your service centre but no one will take that call please assist me in this matter... Thank you my phone no. Is [protected] and damaged product order no. Is s[protected] please cal me if possible and i want refund of that product

Dear customer c are team,

I feel you are trying to loot the customers. Actually i have ordered an item on 5th june 2016 vide s[protected] and whet it was received after 3 weeks time, then i found that they have send me a useless item (Which is not working at all - led emergency lights). Then they asked me to send it back to them and i send the item back to them spending rs 175 more as courier charges and even they accepted the receipt of courier. But after that they kept queit even they havent replied to me and finally on 29th of july i got a message from them that the item has been reshipped and given a fake consignment number of delhivery (S[protected], the delhivery people replied to my mail saying that this is a wrong number. Even they closed the complaint in the site saying that the item reshipped and complaint closed. How can they close the comlaint, if the customer hasnt received the item back..
This whaaky.Com is not even ready to reply to mails or ready to attend the calls over phone.

Regards,
Sree kumar
[protected]

First consignment no. S[protected] vide order no. S[protected] was returned to origin without contacting to consignee on registered mobile no. [protected]. The new consignment no. Is not given correct by the whaaky.Com/way2online retail. The new consignment no. Is not traceable from the delhivery courier company.

In view of the above it is seems that the comapany whaaky.Com /way2online retail is 100% fraud. The amount of online payment of rs. 1599/- was not returned by the company after sending many emails to them. The phone no. Is [protected] given by the co. Is not reachable.

The company neither given the refund of rs. 1599/- nor send product as details given above.

Subject: refund request against the order s[protected].

Why you are not understanding my concern...

As the communication is happening since a last one month against the order s[protected].

Kindly provide the best assurance, that you will provide me the refund value of the product and the postage charges (Amount not the any coupon) what so ever it may be??

As per your communication happening since last month, it shows that you might not be interested to refund the paid amount?

You might be sent the similar product again and it may not be suitable to me and i will communicate to you for the same... And again will invest the postal charges and your business will like it grown up??

Why should i compromise with postage charges which is more than rs. 100.. Against which you may provide the mobile coupons... (Are you a mediator of mobile company)

Am i demanding something unjustified??

Thanks & regards
Jitendra kumar

Earlier communication...

You are not understanding my concern at all... As the communication is happening since a last one month against the order s[protected].

Why should i invest further rs. 165 as a postal charges... Against which i am bound for rs 100 mobile recharge.. Why should i will bound for that...

Are you a mobile services provider...??

As you are telling that postal charges is a concern of postal department...

Then you send me your company envelop, i will send the product in that and you collect your package by paying the cost whatever it may me...

Is it my concern...

I am feeling a sure shot cheating from you...

And i am very sure you are luring and cheating such innocent customer by such cheating policies... And making a crime...

It is very clear that you are not going to resolve the matter...

That's the reason you are not answering the my concern properly "can you assure me that you will refund my amount rs.499+rs.165 postal charges?"

Hence provide the contact details of your owner, let me talk him...

I am not interested in this product at all, as the quality is not suitable to me.. And found differ with the description of shown product... Hence, if you accept that you are going to refund an amount of rs.499 (Original cost)+rs.165 (Shipping value).. I. E. Rs.664, then only it is something meaning for me...
Otherwise why should i invest further rs.165 for the product shipping as a waste...
Request you to revert me with a suitable reply not just a casual one...

What a crap decision i took to shop with you??

Thanks & regards
Jitendra kumar

Reply reply to all forward more
Jitendra kumar
To
Whaaky support
Aug 5 at 12:52 pm
How much wait of the return package you are assuming...
Dear sir, it is 1.2kg, now suggest me which postal service may i use, which will take less amount...
It is very enough, to take such prolong communication...
Reply to the asked queries... (As in trailing mail)...

I had also suggest you the other ways to get back your product by sending the product in official envelop and
You pay it whatever it may cost by paying the amount?
What is the concern in that for you...

Look for some suitable solution do not make us fool...

Reply reply to all forward more
Jitendra kumar
To
Whaaky support
Aug 6 at 5:10 pm
Sbuject: refund request against the order s[protected].

Reply reply to all forward more
Whaakysupport dear customer, we understand your concern and are here to assist you better. We request you to use the service of indian postal services to ship the product. Currently we do not have return pick up fa
Aug 6 at 5:28 pm
Jitendra kumar
To
Whaakysupport
Aug 6 at 5:59 pm
I am not interested in your same reply again and again...
Pls go through the asked queries and revert suitably...

What so ever return policy you might be having... It does not resolve the concern... Do change...

Come to me an handsome reply.. Do not react like a illiterate??

On saturday, 6 august 2016 5:28 pm, whaakysupport wrote:

Dear customer,

We understand your concern and are here to assist you better. We request you to use the service of indian postal services to ship the product. Currently we do not have return pick up facility. Kindly ship the product to our address. Once we receive the same, we will immediately replace the same. Kindly bear with us till then.
Regards
Team whaaky

On fri, aug 5, 2016 at 12:52 pm, jitendra kumar wrote:

How much wait of the return package you are assuming...
Dear sir, it is 1.2kg, now suggest me which postal service may i use, which will take less amount...
It is very enough, to take such prolong communication...
Reply to the asked queries... (As in trailing mail)...

I had also suggest you the other ways to get back your product by sending the product in official envelop and
You pay it whatever it may cost by paying the amount?
What is the concern in that for you...

Look for some suitable solution do not make us fool...

On wednesday, 3 august 2016 2:38 pm, jitendra kumar wrote:

Dear sir,

You are not understanding my concern at all... As the communication is happening since a last one month against the order s[protected].

Why should i invest further rs. 165 as a postal charges... Against which i am bound for rs 100 mobile recharge.. Why should i will bound for that...

Are you a mobile services provider...??

As you are telling that postal charges is a concern of postal department...

Then you send me your company envelop, i will send the product in that and you collect your package by paying the cost whatever it may me...

Is it my concern...

I am feeling a sure shot cheating from you...

And i am very sure you are luring and cheating such innocent customer by such cheating policies... And making a crime...

It is very clear that you are not going to resolve the matter...

That's the reason you are not answering the my concern properly "can you assure me that you will refund my amount rs.499+rs.165 postal charges?"

Hence provide the contact details of your owner, let me talk him...

I am not interested in this product at all, as the quality is not suitable to me.. And found differ with the description of shown product... Hence, if you accept that you are going to refund an amount of rs.499 (Original cost)+rs.165 (Shipping value).. I. E. Rs.664, then only it is something meaning for me...
Otherwise why should i invest further rs.165 for the product shipping as a waste...
Request you to revert me with a suitable reply not just a casual one...

What a decision i took to shop with you??

Thanks & regards
Jitendra kumar

Dear sir/madam,
I have purchased from whaaky.Com combo pack of 3 koutons casual shirts at rs. 499 and shipping charges: rs. 150.00 on dated 01 august, 2016 order no. S[protected]. Due to poor quality of products, i have request to replace the order via e-mail on dated 03 august, 2016. But, i did not get any call from whaaky.Com. Even i have called them almost 100 times from last 5 days. I did not get any satisfactory answer from them or them call center no.[protected] is not working lots of time.
Order ref # s[protected]

Kindly help me to refund my money rs. 650/- as soon as possible and do the needful.
Thanks and regards
Vivek sharma
[protected]

I have given order of mobiel and paid rs 999.00 05.8.16 through hdfc net banking
Still not receipts / confrmation/despatch progeram etc iam wating
Please send me details of despatch

I also concted through mob. But not received by you and also you hav to toolfree no


Giridhari lal dadheech
Behind tata docomo, amera pali road
F-200 vaishali nagar
Jaipur 302 021 (Raj)

I have purchased one samsung guru 1200 mobile, it was not working and it is just default.When we switch it one it just show white display.I feel very unsatisfy.So kindly refund my money to me.

Please note for my order # s[protected] for mi+ 20800mah power bank @ 399, ordered on 24 jun, 2016, i received a duplicate sony power bak which does not work, it is merely a piece of stone, does not charge or do what is required to do.

Please replace with whta i ordred (Mi powerbank - 20800 mah) or refund my money back.

Attached what i received.

Hi dear sir I am purchasing a product 15 May 2016 order received after 15 days all product are defected and unsize . I am contact to customer care so many means 1000 times but not attend any or just email response rarely. So finly I return product after four days . product reaches same placed date I have receipt but I don't have any sending return or no one has my refund I am sending so many mails but no one has answer My speed post No is : EK[protected]IN . so please atleast refund my money .because whaaky.com is very fake and his contact no also so please take action

I had ordered 2 MI+ 20800mAh Power Banks @ 699 on Jul 31, 2016 10:00:32 PM. But not yet I received my product.

My murchant order no. is S[protected]

so pls send this product or otherwise refund my money

Hi I am gulshan kumar from haryana.i have ordered 2 blazers at your company.but yesterday i receive your order it was in very bad condition.plz exchange both pieces or give money back.

Gulshan kumar [protected]

Sir i am buying the product of nokia mobile this mobile not working well.the charger of this mobile not connected, i m working in police deparment in mumbai then not get time to sent u mail, so plz give the refund amount of this product as early as possible my order no .is S[protected] and my mobile no. is [protected]
name Harshwardhan Mane

Dear sir/mam
I am purchase your products Bluetooth and Im power bank(10400mh).Bluetooth are proper working but power bank are not working so he is not usse. I request you sir/mam please replace or return my order as soon as because I m going to out of city after 5-6 days then power bank are is very urgently use for me and
mail I'd [protected]@gmail.com
my order -[protected]
Order number- S[protected]
Name- Shubham singh