Whirlpool India Complaints & Reviews

Hi .I. B. Sridhar reddy.I purchase .whirlpool topload from local shop which is now closed and we have motor problem.
For rectification I need duplicate copy
Because without bill I can't got warranty.
Please send me copy of bill on my email I'd [protected]@gmail.com
I have date of purchase. .and buyer name
Than ..facility of defects rectification should be without bill.

Bought a refrigerator of so called reputed company Whirlpool, its motherboard got damaged in 2 years, replaced it, then after about 1 year its motherboard got damaged again.
Also gave wrong information about service visiting charge and when told that we will give same service charge as mentioned earlier as it was mistake from their side then without solving it they wrongly accused customers and threatened that they will not provide service from next time.
Worst product and worst customer service

Dear Whirlpool Customer Support,

I am writing this email with a great deal of frustration and disappointment regarding the Whirlpool Convertible 4-in-1 Cooling 2023 Model 1.5 Ton 5 Star Split Inverter 6th Sense Technology AC - White, which I purchased from Flipkart on[protected]. This email is to register a formal complaint about the unacceptable service I have experienced and the lack of action taken to resolve the issue.

From the day of installation, the AC unit with the IMEI/Serial Numbers: 42347Z[protected] and 43282Z[protected], has not been functioning at all. I promptly contacted your customer care on[protected], and provided all the necessary details, including the Service Request Number RAI[protected]. However, despite numerous attempts and repeated complaints, it is deeply disheartening to note that absolutely nothing has been done to rectify the situation.

When a technician finally visited my location, they confirmed that the AC requires a replacement. I was assured that the service center would complete the replacement process within a week. Regrettably, it has been over 40 days since that assurance, and there has been no progress whatsoever. Furthermore, to add to my frustration, my calls and attempts to seek updates on the matter have been blatantly ignored.

This level of service is completely unacceptable, and it reflects poorly on the reputation of Whirlpool as a reputed brand. The AC I purchased came with a 1-year comprehensive warranty on the product and a 5-year warranty on the compressor, which should ensure that I receive adequate support when facing issues like this. However, the lack of response and action from your end have left me deeply dissatisfied and inconvenienced.

I demand immediate action to rectify this situation. The replacement of the defective AC unit should be executed without any further delay. Additionally, I expect a detailed explanation as to why the matter has been ignored for such an extended period.

Please treat this complaint with utmost urgency and priority. Failing to do so will force me to explore other means of obtaining a resolution, including seeking legal assistance and escalating this matter on various consumer forums.

I am attaching the original purchase invoice from Flipkart and the warranty card for your reference. I expect a response to this email within 48 hours with a concrete plan of action for the replacement of the AC.

Your prompt attention to this matter is essential, and I trust that you will take the necessary steps to address this issue immediately.

Sincerely, Aarti Jana Jagdalpur, Chhattisgarh, 494001 [protected], [protected] [protected]@gmail.com

Issues as below
1. Amc validity is wrong
2. Amc does include indoor unit although they charged for both

What is the BEE rating for whirpool refrigerator - https://amzn.eu/d/gPwIBjE (FP263D Protton Roy)? Whirpool is fooling Consumers with 5 star label in same place where BEE rating is positioned and labeling it as 5 star performance. This is misleading consumers and taking advantage of Consumers behavioural instinct. Whirpool shod provide clear messaging on power consumption ratings and not publish self certified credentials. Please let me

We are from a place called Vinu konda, Guntur District, Andhra Pradesh.
I would like to describe you about the bad work done by your employees.They came to our house more than 2 times but still the refrigerator is not working.Later on after submitting more complaints they are not picking up our calls.Hope you solve our problem atleast now.I have been keeping the complaints since 6months but no reply

Fridge not cooling, as promised by company issue not resolved with 24 hours

Dear Team,

From past few days refrigerator is not working.

we might feel it is a compressor issue.

kindly send your technician immediately.

I purchased whirlpool stainwash ultra 7.5kg top load fully automatic machine from whirlpool official site. Now i am some issues with that washing machine . So I contacted customer service, executive visited my home but asking for bill invoice but i lost it . So i need duplicate bill invoice of my machine.
Order id : [protected]
Email id: [protected]@gmail.com
Plz kindly reply asap...

I have bought the Whirlpool Fridge (Whirlpool-REF IF INV CNV 375 ALPHA-MOCHA) just less than 2 years back on 2021. As my fridge was not working I called the customer care, they appointed a technician, who came home and said compressor has failed, since it was within warranty they changed it for free and took the service charges and gas filling charges. Post that also the fridge was not working(not cooling), on calling back the technician he said the fridge is dead with circuit and motor fan failed. Why was'nt these problems reported earlier, how can I not believe the technician service was not proper due to which the appliance was dead. Even if the technician service was proper, how can a fridge with in less than 2 years of buying become entirely ? Are the consumers paying a hefty amount just to use the appliance for 1 year as the company is giving 1 year warranty. And moreover the senior executive has declined my called arrogantly when I asked for company to atleast pay for the next defected part service charges. They denied to pay anything, so the consumers have to pay again again for the repairment of the fridge. Why is whirlpool making such products then which cannot even work for 2 years.

I had purchased a Whirlpool Double Door Refrigerator in December, 2022 which is very well under the Warranty/ Guarantee till date. As of now, I am facing the problem regarding the setting of the Temperature of the Refrigerator and due to this all the vegetable and fruits etc. are getting wet and thereafter got Spoiled. In this regard, various Complaints over Whirlpool India Customer Care No. [protected] were lodged i.e. on 3rd June, 2023, 10th June, 2023 and the Engineer came at that time, but the Issue has not been resolved by him completely. The last and the recent Complaint for the same Issue was lodged on 17th June, 2023 and received the Service Request No. DEL[protected] over SMS at my Registered Mobile No. [protected] from Whirlpool India, but since then, no Technician has visited at my Residential Address as Registered with Whirlpool India for attending the Complaint and resolution of the issue. Although, I had got Calls from one of person named Mr. Nitin of Whirlpool India from Mobile No. [protected], claiming as calling from the Company and assured that my Complaint will be attended by the Technician Mr. Ravi. But since then, Mr. Ravi, the Technician had called me several times from Mobile No. [protected] and assured me to attend the Complaint, but he never turned down to attend the Complaint and also not picking-up my Calls.

In this regard, I had also spoken to the Senior Team of Whirlpool India over Customer Care No. [protected] and got a call from one of their Senior Person, named Mr. Abid from the Technical Team from Landline Phone No.[protected] from their Service Centre at Noida (U.P.) on 20th June, 2023 and he promised me that a Senior Technician will visit at my residence and will resolve the issue. But inspite of his commitment, no Technician has visited at my residence to resolve the issue.

Also, yesterday i.e. on 21st June, 2023, I got a Call of Mr. Ravi Technician from Mobile No. [protected] and he promised me that he is visiting at my residence in the evening to attend the Complaint, but he never came and is also not picking-up my call.

I am really shocked and surprised on this type of casual approach and after sales service from the Whirlpool India, the renowned company. This is totally a deficiency of service and injustice to the customers who bought the product from Whirlpool India.

The Concerned Persons, Senior Officials and the Management is requested to please look into the issue and intervene to resolve my long pending Complaint on urgent basis.

Thanks & Regards,

D.K. Nagpal
Flat No. 12-D, CA Block,
Shalimar Bagh,
Delhi - 110088
Mobile: [protected] / [protected]

The whirlpool fridge got fire in last week[protected]. Technician came after 5 days, and then told us to wait for us until whirlpool give feedback. It’s very difficult without fridge in day to day life. Could you please revert back us with what’s your stand on this? I can look for another one if you have no plan to repair/replace.

Rgds

I purchased an ac on 5th June, 2023, Till now nobody has come for installation. It has been more than 10 days and after 20 complaints and raising tickets Whirlpool is shameless and did not provide resolution. One person came on 12th June and says he will take 3100 just for installation. I sent him back after that nobody came.

Hii team

We bought refrigerator last year in july but unable to find the bill.

Now fridge is not cooling and whirlpool engine visit at our house and ask for bill.

Without bill i have to pay 6500 inr because the motor is not working.

Please send bill copy on anil.[protected]@gmail.com

Bought a fridge from whirlpool online Store...6 days back...No status on delivery or order...so cancelled the order...no response...unable to reach any person..no email response...im fearing that entire money is lost

Booked 330L Proton 3 door Refrigerator with CROMA Bharuch on 26/5/23 delivered on 27/5/23.
Installation and Demo will be done by Whirlpool within 48 hrs but till date no communication and response from Whirlpool service team.
This is very bad experience in my life come across from such reputed company.

I have registered a complaint regarding low cooling of my refrigerator on 4/6/23. A technician visited and found a defective fan motor. He left by saying, " there is no stock, will revisit after 2 days". But till now there is no response.

I have a refrigerator not working from last 15 days. Complained has been registered multiple times. But no technician has visited yet. Every day I am getting call from service center whether technician has visited or not? Field calling us asking for address but not a single visit has been happened yet. I am suffering since I purchased this fridge. I did big mistake buying a whirlpool product. Initially a damaged product was delivered, after so many difficulties, we were able to replace it. After 6 month it is not working and we not getting service from Whirlpool.
HELP US PLEASE

Product - Whirlpool 240 L Frost-Free Multi-Door Refrigerator (FP 263D Protton Roy, Alpha Steel)

Ordered this on 22-Sep-2022. The fridge stopped cooling on 29-May-2023. We raised a support ticket on 30-May-2023 around 11 AM and were told that a technician will visit us within a day. However, we did not receive any calls from technician or local service center. On 31-May-2023, we called at 12 noon to check on the status and were asked to provide all details again even though a support ticket was logged.

We were provided 4 different technicians numbers from the Whirlpool customer support line.
1 number is switched off.
1 person told us that this pincode does not belong to him and he will not be visiting for support.
After 5 calls with the customer care line, we were told that it is 4 PM and technician will not be coming on 31-May-2023.
Also, we were told that technician might or might not come on 01-Jun-2023. So we have a non-cooling refrigerator from 3 days and no support so far from Whirlpool.
We can call a private technician but that will void the warranty and we will be stuck with a non-working product.

We gave up after this and logged a consumer complaint on UMANG portal.
I will advise not to buy a Whirlpool product. STAY AWAY from Whirlpool.

Purchased through Amazon from seller -
Dawntech Electronics Private Limited
SALARPURIA WINDSOR, 4TH FLOOR, NO.3, ULSOOR ROAD, ; Postcode. 560042

I had bought Whirlpool icemagic 190 L refrigerator on 2nd or 3rd November 2018, whose compressor warranty is 10 years, but my bill was lost, due to which technician could not be made. I complained many times to customer care, they demanded bill. Then I contacted Vishal Electronic Jaunpur Uttar Pradesh, from there also I had to be disappointed. Please help me...
Regards...