Whirlpool India Complaints & Reviews

May I please request you for the duplicate bill of the replaced model 305, IMFRESH INV PRM HC-E 4S GREY Titanium. [protected].I am facing some issue in the model now, and my bill has lost in an incidence of theft at my office.

I shall be highly obliged to you if you do me the favor of issuing a duplicate bill

Please share the bill to my email address: pal.[protected]@gmail.com

I have purchased whirlpool fridge which has compressor guarantee of 10 years in 2018. Fridge is not working as compressor is not working now and I have lost the original bill. This fridge has been replaced once in August 2018 as well and company should have all the required details. But service centre guys are refusing to replace the compressor without bill.

I had bought new Split AC but it found defective. Raised issue against it but still not taken care of or replaced. Service is very bad .

I am writing this to express my disappointment and frustration with the fridge that I purchased from your company two years ago. I have been facing frequent problems with the fridge, and it has been causing a lot of inconvenience to me and my family.

Despite my repeated attempts to reach out to your service team, I have not received any response or assistance from them. It has been five days since I raised a complaint about the fridge, and I am yet to receive any update on when someone will attend to the issue.

As a customer, I have always trusted your company and have been a loyal customer for many years. However, the lack of response and support from your service team has left me feeling disappointed and dissatisfied with your services.

I request you to take immediate action and send a qualified technician to fix the problem with my fridge. I also urge you to improve your customer service, as this experience has left me with a negative impression of your company.

I hope to hear from you soon and get this issue resolved

Hi Team,

Last month, my washing started making krrrrr sound while washing clothes, so i called the technician from authorized wirlpool service center : M/s Active Enterprises. The Technician said, that a sensor motor need to be change along with Bireat Operator. I agreed and while installing the parts, he opened the whole assembly of the motor along with the main motor and side motor. He even used a hammer to pull the mail motor from the drum.
Now after 1 month, the washing machine started mail the same sound again and now the technician is saying that a gear box need to be changed which is going to cost me 5000rs more. When i showed him the last month bill, he is denying that, earlier work is different from this issue, so no warranty/service and i have to pay the amount.
When i asked him, what does the gear box do, he explained me that gear box pully is attached to main motor which make the washing zigzag.
So that means last technician, when he pulled the complete assembly out and did not put it back properly, because of which gear box is not working properly.
But Active Enterprises is not ready accept the fault.
Please look into it. It seems the last service has worsen the issue.

We have taken AMC for double door fridge before 4 months ago. Refrigerator has heater issue begins hence we complained against AMC but service is not completed since 28th of March. There was not a good response regarding the heater replacement service.

I purchased the product[protected] after 3 months after purchased i got problem it's not cooling many times technicians are coming asking hot water and removing frozen ice and saying now it's ok..

Every month am getting same issue again they are asking hot water.. after few visits i got frustrated then they said issue with pcb with in 6 months they changed 3 PCBs ..

After warranty 13th month ang same problem thay are saying problem with pcb..
In warranty period only i asked for replacement they didn't done. Now they are suggesting u supposed to replace the product within warranty period..

Still today my issue not resolved
Please i need intervention and make it resolved as soon as possible
Thank you

Beenaveni srikanth
[protected]

Dear Team

Kindly help with duplicate bill for attached machine details at [protected]@outlook.com.

Regards
Jagan

Hi Team
I have lost my original bill for my Whirlpool refrigerator (whirlpool IceMagic). And from last few days I am facing compressior issue, today technican visit my home and he also confirmed that there is an issue in compressior.

This refrigerator purchased from Moithari, Bihar (pin - 845401) from Aditya Vision shop.

Please share duplicate bill on my email - [protected]@gmail.com and my contact number is- [protected]

Please share a duplicate copy of my bill on the email addre

I have lost my whirlpool Refrigerator bill, can you please provide duplicate copy of bill to
mnagendrakumar.[protected]@gmail.com as our refrigerator is not working properly from last week and we couldn't find our bill in home.

I have purchased a split ac 1.5 ton from whirlpool company dated 02/07/2022. Now i wish to get my ac service done as the service is free of cost under one year of products purchase. But the company is making unnecassry delay and not responding properly to my calls on their toll free number [protected]

Dear Sir,

I have purchased Whirlpool 1.5 ton AC from Amazon online, and it was switch on only one time,
now no cooling at all, and technician told me gas is not available in AC,

Sorry to say that i want the replacement of new AC, and don't want any workaround like gas filling etc

Kindly request you for the replacement of the new AC.

Please find the attached invoice details

Order Number:[protected] Invoice Number : SLKD-156158
Order Date: 07.03.2023 Invoice Details : UP-SLKD-[protected]-2223
Invoice Date : 08.03.2023

We have purchased Whirlpool Fridge Model WPL 343D PROTTON ROY ALPHA STEEL 20817 from R K Marketting, Agra on 13.04.2022 vide Bill No GST/0213 since then the fridge is not working properly. The vegetable tray is
again and again making ice in the vegetables thus spoilling the product, the photos are enclosed for reference.
The company has twice changed the fridge but then also there is some defect with this product. Please provide us a complete solution so as this problem should not arise in near future.

I bought an ac on 24.04.2022 (1 ton ) split ac from Flipkart. After 2)3 months it created air bolckged. Many times I claims for it but till now it remain same though they replaced two spare regarding this . They sent it falty now I want to replace it at any cost . I suffered for this during the whole year . After some days my warranty also over but till now no results. Local team of there service also not co operate. Pls help me out.

Invoice and job sheet also attached for refference

I am writing to express my dissatisfaction with the recent experience I had with my Whirlpool refrigerator. I purchased the Whirlpool double door fridge, model number 20540 IF305 NEO ELT 3S in 2016, and its manufacturing date is 15/04/2016. This model has a 10-year compressor warranty.

In July 2022, the compressor of my refrigerator stopped working, and I had to contact the Whirlpool service center for assistance. The compressor was replaced by the service center, but unfortunately, I faced the same issue again on 17/04/23. When I contacted the service center for the second time, they asked for the bill, which I lost.

I understand that the warranty for the compressor of my refrigerator is still valid, and I am extremely disappointed that I am being denied the warranty service just because I don't have a copy of the bill. It is important to note that my refrigerator has been repaired multiple times in the past, and your system should have a record of it.

I have raised multiple complaints with the Whirlpool customer service team in the past, with Complaint No. 020431 on 15/April/2019 and DEL[protected] on 07/July/2022. This clearly indicates the recurring issues with my refrigerator.

I request you to consider my grievance and provide me with the necessary assistance for repairing my refrigerator. I hope to hear from you soon.

4th April 2023: I ordered Intellifresh 265L 3 Star Convertible Frost Free Double Door Refrigerator, 1 Unit, and paid Rs. 25000/-; still, it has not been delivered, but https://www.whirlpoolindia.com/ shows it has been delivered; I have contacted Whirlpool people through calls to[protected] and WhatsApp.
+91 [protected], they said we are not responsible for this purchase and mail team's lack no response.
am asking proof of delivery & whom its received, ,
am lot worry about wrong update and my payment, ,
this transaction done through credit card i have to pay due on time to bank, , but am not received order, ,

I need my product, and they have compassionate, irresponsible service.

Dear Team,

This is to inform you that I have purchased double door Whirlpool refrigerator in Jan -21, product was purchased from mall in Pune. I have misplaced the bill and request you to kindly provide duplicate bill to me @[protected]@yahoo.co.in

Dear Sir/Madam,

I would like to bring to your notice the issue we are facing since the last few weeks with your service provider Max Service Solutions, Bangalore.

I have registered a complaint on 6th March 2023 regarding the cooling issue in my refrigerator.

On 8th March your technician (Name: Ibrahim, Phone No: [protected]) visited and replaced the fan kit in the freezer and charged 2200 for the part and 530 for labour charge. Within a week we started facing the same issue and the complaint was registered with the customer care.

image.png

After many follow ups, the same technician visited again on 20th March 2023 and inspected the machine and said some sensor is not working and the same to be replaced along with the fan kit. When I asked why it wasn't done last week, no answer from him. Also he mentioned he was not having the part ready and he needs 2-3 days of time. I said okay. Later he disconnected the power cable from the refrigerator and connected directly inside the freezer and did some more external connections with the wire he had. During this time he made some wrong connections. There was a huge noise from the freezer compartment and smoke too. He was so tense (I was able to notice the same on his face) and started telling me that the board is gone and it costs Rs.[protected] to replace.

I was so worried and questioned him that why should I pay for something he messed up but no answer from him. When my wife asked the same question, his behavior was so rude and talking about unwanted things and started abusing her. Is this how you train your technicians to behave with customers? He started showing his frustrations on us which is completely not acceptable.

After sometime he called his superior Mr Sunil (Phone No: [protected]) and started telling stories instead of the actual mess he created. Later I spoke to him and explained everything. Finally Mr. Sunil agreed to fix the issue and admitted the mistake was from his technician. He said he will fix the issue within 2-3 days (Max by Saturday 25th March 2023). Days were passing but no proper update from the service center and no response to the calls and messages in whatsapp. Later I got an update that the issue will be fixed by Wednesday 29thMarch 2023 but as usual no updates from Mr Sunil till 30th March until I asked for the update.

On 30th March he came up with a new update that they are processing for replacement of the machine under "depression basis" and asking me to share the invoice copy. I have shared the invoice copy with him on Monday 3rd April 2023 and no update till 6th April 2023 as usual. I called Mr Sunil on 6th April and he received my call and it was a great surprise for me. He was explaining to me that the spare part (the one spoiled by the technician by wrong connection) is not available and processing the replacement. Also he mentioned I have to pay 50% for the replacement since the company will provide only 50% on the invoice value.

What I don't understand is why should I pay for the mistake done by your service center people? Is this how you run your business and treat your customers? My refrigerator was working fine except the small issue which would have been fixed by any local technician. It was my mistake that I went for authorised service and ended up with all this kind of mess.

I would like you to look into this matter and I hope I can get a better solution from you instead of asking me to shell out the money from my pocket for your mistakes. If anything like this happened because of my mistake, would you pay even a single rupee from your pocket? I don't think so.

For last three weeks, we are facing so much of mental torture because of this issue. Having kids at home, unable to get milk and vegetables stored.

I purchased this product because of brand value and based on past experience. I never expected what is happening currently.

Mr. Sunil has not at all shown real interest to solve the issue. He was always trying to ignore and delay things and it irritates me a lot. Every single time he either disconnects my call or does not respond. Even though he picks my call sometimes, he behaves like I am begging him / seeking help for something he is not responsible for.

Till your technician made some wrong connections, the refrigerator was working fine except the defrost issue which can be managed by switching off the machine for a few hours.

I kindly request you to look into this matter and provide a solution for this.

Have purchased the Whirlpool split AC from Amazon on 15th March 2022. There was one free service mentioned in the product . When we asked the same from customer care we received a feed back that the product is out of warranty and now we have to pay the service charges.

My complaint is why the whirlpool customer services did not remind the customer that their free service is due and it will be expired at this date. No feed back call was received from whirlpool customer care.

Its very disappointing to see such a poor service from whirlpool. It makes us feel that whirlpool just want to sell their product but they dont care about the after sale service.

Shashibala Maurya
[protected]

Mane today on 7th March 2023 Purushottam Electronic Badi Brahma was paid model 305 alpha 22990 rupees at 5 o'clock but when he sent refrigerator to my house it was defect it was scratched from the front at the same time mane within 5 minutes called the auto guy He told me to talk to the shopkeeper and the known shopkeeperWe talked on WhatsApp and said that I have sent you exactly the right piece, now I want the payment refund, otherwise I will go to the media
Regards,
Vijay kumar
[protected]