Whirlpool India Complaints & Reviews

Subject : Regarding Stabilizer for Whirlpool Fusion Refrigerator 200 ltrs.


I have purchased Whirlpool Fusion Refrigerator 200 ltrs from Jainsons, Tambaram. I was not informed by the dealer that stabilizer is required even after i have specifically asked them. Its clearly mentioned in the refrigerator that "NO STABILIZER REQUIRED". When the Whirlpool technician came for demo he said us that stabilizer is needed for the refrigerator and he says it is must. I dont understand why they have pasted a sticker mentioning "NO STABILIZER REQUIRED". I feel i have been cheated by both dealer as well as the whirlpool company. I feel i have made a wrong decision without knowing the real fact. I have been insisted to purchase a new stabilizer for it. If it is definitely required why dont they provide it along with the refrigerator.

Please do the needful as soon as possible.

Regards,

D.R.Srinivasan

Dated.01/12/2007
To,
The General Manager,
Whirlpool Electricals Ltd,
Sub: - Complaint
Dear Sir,

I would like to state that I have purchased a new Refrigerator of Whirlpool Company from Modern Electric Store,Roorkee-Uttarakhand on dt.04/02/2007 against invoice no.INC[protected] model No. 10107.
Now presently this is out of order and I have already complained for this.
Just after two months of purchase it is creating problem of not cooling, for that I have complained for the first time to whirlpool service center,Roorkee on dated 20/04/07(complaint no. 123) which comes out with no responce Again we've complained on 28/04/2007(complaint no. 184) and they changed the compressor. Once again on dated 30/04/07 it created the same problem for which they said that the compressor has been changed and it will take 3-4 days to maintain the temperature.since then we have placed five more complaints viz.(complaint on 24/05/07, 21/06/07, 15/09/07, 20/09/07, 22/09/07)everytime the service engineer keep on satisfying us by one way or the other such as "the relay is out of order","place the refrigerator in an open area","the compressor needs refilling",etc.

You are kindly requested to look into the matter and give me the permanent solution of this regularly arising problem by replacing the refrigerator before the warranty expires. Your immediate response will be highly appreciated.

Yours faithfully
Sanjeev Mehndiratta,
H.No. 164,
Sukhdevnagar,
Roorkee.
Contact No. [protected], [protected]

Whirlpool Washing Machine — Bad service!!

Whirlpool will not survive in market if they still keep on hiring service frenchisies like Mark services Mira Road, Thane. These people are trained to remove original components and replace with spurious parts which fail after a monnth or so. Just to earn money this frenchise can do any thing with your whirlpool product.
Whirlpool please take action against your frenchise asap.

Whirlpool Washing Machine — control panel not working

so many times made complaint for the last one week but they never turned to replace the defective panel.. in this complaint board made complaint third time but no feedback is arrived. kindly look in to this matter and do the needful at the earliest

Being the service centre at ramapuram, chennai 89. they are not dispose the complaint for the last one week. Instruct the service centre forthwith to dispose the complaint

Whirlpool Washing Machine — WATER INLET IS NOT WORKING

WHIRLPOOL WASHING MACHINE - TOP LOADING - WATER INLET IS NOT WORKING

WHIRLPOOL TOP LOADING WASHINH MACHINE WATER INLET IS NOT WORKING. HENCE KINDLY PROVIDE THE AUTHORISED REPAIR FO SERVICE.

The water inlet was not working and got repaired once. After that, the detergent powder was not getting washed down by the water flow but we have to physically do it everytime. Creating real botheration while using the machine.

Water inlet is not working in whirlpool top loading washing machine.

Whirlpool — heavy noise in washine machine

heavy noise observed during running . we made the complaint on 1.11.08 our comp no:1443( chennai, tamil nadu, india)

but till date we does not got any response from your service engineers.

Whirlpool Washing Machine — no maintinance with in warrenty period

my whirlpool washing machine model no- S170 purchased on 30/06/2008 has Inlet knob problem from the very first day. even after several complaints have been made to the local dealer, no body bother bothers to fix it up. more over the dealer talks very rudely n tells to complain to the company. i have mailed to whirlpoolindia also, but there is no response from there also. i m very upset with that.

Whirlpool /Washing Machine Ellite — No response for problem registered

Hi,

We bought Whirlpool Ellite Sensation on 1st oct 2007 and got AMC for 5 yrs on the same day, on 1st of Dec 2008 we given complaint for not working and got the complaint no.CN[protected], they sent some one on 2nd Dec and got a feedback that Drum problem, but till today they didn't solved the issue, daily am calling them but no response till today (15th Dec 08 ).
So am trying to alert consumers that please get a confirmation regarding the service and buy this product else you has to suffer like me

Whirlpool washing machine S-70 — Timer not working

When we put the timer in soak mode automatically it is rotaing and machine is also rotating very fast in one directrion only

Whirlpool Washing Machine — NO RESPONSE FROM SERVICE CENTRE.MACHINE IS CARRIED TO SERVICE CENTRE BUT MACHINE IS RETURNED WITHOUT ANY SERVICE

I HAVE COMPLAINED SEVERAL TIMES TO SERVICE CENTER IN PATNA, NO RESPONSE FROM SERVICE CENTER.MACHINE IS CARRIED TO SERVICE CENTER SEVERAL TIMES BUT IS RETURNED TO US WITHOUT ANY SERVICE DONE.MY PHONE NO. [protected], [protected]

Whirlpool Washing Machine — Non Availability of Spares

Sir,
Some six years back I felt very prowd to buy a fully autometic washing machine of Europa make here in bhubaneswar. After having used the machine for six months I went abroad to live there for two yeras leaving the machine unused with my parents. After coming back I discovered that the machine has become unfunctional. Having approached to different service stations of the company and contacting number of service engineers there was no result. Even the servicing centre returned the machine back to during their annual audit stating that they will get that done in seven days time. Its almost two years now nobody is paying any attention to my request. I have lodged these complaints even through the company website. Now I don't see any profitable proposition even if the company decides to buy the machine back. Because of no fault of mine the machine is laying dead for the last 5 years and in the process the machine has lost its value through depriciation. So the machine that I purchased by paying 18, 500 was functionally worth for six months. This is not expected from a world leader like Whirlpool. Please help me in this connection.
Regards
Subrat

i registered a complaint in ur abthinda service centre at m/s electro aid, through complaint no.656 dt 27/03/2009 to mr.vinod goyal.
i got wirlphool washing machine, which had a problem, its plate got short circut, and i registered a compliant at your service centre, your servicemen told me that new plate should be put up, i told him to put a new plate,
.
since then i am still waiting from that day for a new plate, today that service men came to put up new plate, but when i saw that plate, it was repaired, not new, i really shock that they were fitting a repaired palte instead of new palte and charging me rs.1350 for that repiared plate.
so plz tell me what to do now, if i cant get proper service, what the use to buy your product.
waiting for ur reply, and plz ask ur abthinda service centre, how do they give service to customers likt this,
i had visited your bathinda service centre 30 times in 13 days

contact me at
mr.raju madaan (m) [protected]
hno 14183
street no 5-a
ganesh nagar
bathinda (punjab)-151001

Whirlpool Washing Machine — Delay in attending to complaint

I logged a complaint regarding drain error for my washing machine on 25th april 09, and i was assured that it would be attended to before 5 pm. At six when i contacted customer care, i was told that it would be done by 8 the same night. and no one turned up, not even a call from the customer service engineer to keep hopes alive. When i called on sunday morning, i was asked if the engr had given a call, and assured that the complaint would be attended to by noon. the " by noon" came at 12:30, when i got a call from the engr asking if he could come in by 1 pm. i replied in the affirmative, still happy and consoled that at least someone finally did call. At 1:30 pm when no one turned up, i called back on the number from which the call had come in.. only to be asked if i was calling from an address WHICH WAS NOT MINE.. and was calling regarding a REFRIGERATOR DEMONSTRATION!!!

it is 2:10 p.m. as i type this complaint. My grievance has not been address till now, and the customer care number says i can speak to the home care division tomorrow regardign the same!!!

WHIRLPOOL.. you have put me into a state of WHIRLPOOL!!!

HOW CAN YOU HIRE CUSTOMER SERVICE ENGINEERS WHO DON'T KNOW WHAT THEY ARE COMING TO ATTEND??????

Whirlpool/Washing Machine — servicing problem

i have purchased a washing machine in 2008 and the machine has 2 year warranty, i have a problem in the machine..i have registered the complaint to the company..but company is not sending anyone to rectify the problem..i request you too take very stern action against the company...

Whirlpool Washing Machine — worst service and product

the worst waste utter nonsense service and manufacturers, i unknowingly committed a major blunder by buying whirlpool's dirtiest manufaturing product ( washing manchine), we took a defect machine to home. we didnt even use the machine, we are calling CC for demo from last 3 days not a single person listen to our calls. is this a service.

Whirlpool Washing Machine — Noise Complaint

My address is No, 7/4, Lawyer Chinna Thambi 1st Street, Old Washermenpet, Chennai - 600 021. I lodged complaint on the last day of April 2009 for a noise complaint on the Machine. The customer service gave a Reference No. 11432 and allotted a person (Engineer) named Kishore or Balaji or Krishna or Rajesh but his mobile No. is [protected]. Still now he has been telling that he will be attending in 5 minutes. He made us to wait but for 15 days he has not turned up. My machine is turning to worst condition.

I have also extended my warranty to till 2012.

Please, Please, Please, Please, Please, Please, Please, allot some good person to rectify my complaint to the above said address. The registered phone number on your data base is [protected]


Samuel, S/o. Sekar
[protected]

My address is No, 7/4, Lawyer Chinna Thambi 1st Street, Old Washermenpet, Chennai - 600 021. I lodged complaint on the last day of April 2009 for a noise complaint on the Machine. The customer service gave a Reference No. 11432 and allotted a person (Engineer) named Kishore or Balaji or Krishna or Rajesh but his mobile No. is [protected]. Still now he has been telling that he will be attending in 5 minutes. He made us to wait but for 15 days he has not turned up. My machine is turning to worst condition.

I have also extended my warranty to till 2012.

Please, Please, Please, Please, Please, Please, Please, allot some good person to rectify my complaint to the above said address. The registered phone number on your data base is [protected]


Samuel, S/o. Sekar

my complain towards washing machine is on 3rd june, only one time engineer came and he say machine will be totally replaced, because machine was burnt very badly. so i again requst that you replace my machine .and respond me quickly.

Dear Sir,
My Whirlpool washing machine is not working from today. Please inform me the Telephone number of your service Engineer to rectify the fault. My address is-
Flat No- 2B-1
LIC Colony, Maitrivihar
Chandrashekharpur, Bhubaneswar
PIN-751023
ORISSA, INDIA.

Whirlpool Washing Machine — Poor response from service centre

Hi... I own a Whirlpool W/M, fully automatic, under AMC with Whirlpool .
The machine is out of order for the past week, complaint was lodged with the company (complaint no MB[protected]) inspite of regular followup with the company on[protected] nobody has attended to the complaint.
Every time we call up we are assured that they are sending someone shortly / urgently, but till date these promises are not being followed up with action by the company.

Whirlpool Washing Machine — For installation washing machine

I have purchased washine machine model no. 9652/65H but i could not installed. and customer care not giving any responce so please short out my problem.

Whirlpool Washing Machine — faulty washing machine sensation elite FL

i bought whirlpool sensation elite FL machine on 17-08-07, it started giving DE drain problem after one year, i lodged a complaint on[protected]complaint no JP[protected])and after around 4-5 days service person came and spent just five minutes on machine and could not make out and said to call him when problem reoccur. next day only, i called him on reocuurence of problem, he was in my area still didn't turn up till date. and the company never took pain to know if the problem resolved. after that my son diagnosed with cancer on 12-10-08 and i was busy with him and could not afford to think about that damm machine. After that again i lodged the complaint on 10-08-09,(complain no JP[protected]), service person came and said UCB is faulty and changed it after about 20-22 days that too after reminding again on 29-08-09 complain no JP[protected]) , the day he changed the UCB another service man was accompanying him and said DRAIN PUMP is faulty he also said these types of problem are there in machines from the starting.and changed it on 07-09-09 but when i used machine on 12-09-09, problem is still there. he also sold us AMC. I again lodged a complaint (JP[protected]) on 12-09-09 and it is yet to be answered. i was given assurance of visit by senior engineer positively by Monday 14-09-09 but till date no one turned up. i agin lodged a complaint on but no one turned yet. i think whirlpool's mechanics are not trained ones. they just delay solving the problem to kill time so that warranty period should over.they just sell a few things to customers rather than solving the problems. my machine is giving this problem from AUG2008 and it was well within warranty and now i want a new machine and no less.

Whirlpool Washing Machine — very-2 poor service

Before app.2 months I booked a complaint of washing machine complaint no. GB [protected]. After 1 month Firozabad service centre pick my washing machine for repairing. But till today I dont recieve my washing machine.

Very-2 poor service centeres

Whirlpool Washing Machine — Cheated in sales

I have purchased a washing machine model no WHITEMAGIC PRO. XL 800 S. from CII Exebition , Chandigarh on 11/10/09. In Whirlpool Company stall your salesman told me I will get 1. Scratch card 2. Professional Bag Kit 3. Surf Exite Six kg free. After that he booked my order R.NO 11423 and he told me pick my order from ARVINDER ELECTRONICS PVT LTD. SECTOR 22 B CHANDIGARH
When I have made full payment to dealer Invoice number HO/002800 date 11/10/09 and give him Order receipt and he talked to salesman in CII and insure me that he will deliver my free gifts with washing machine. But they only send machine. I talked them on phone they don’t have in stock yet. And they didn’t insure me when I will get it. I feel cheated by Whirlpool company.

i have purchased a washing machine in 2008 and the machine has 2 year warranty, i have a problem in the machine..i have registered the complaint to the company..but company is not sending anyone to rectify the problem..i request you too take very stern action against the company... reply plz

tirath kumar mishra
555, mandla road bilhari jabalpur
mobile:- [protected]

महोदय जी,

आपसे निवेदन है की मेरी वाशिंग मशीन मॉडल नंबर 9111 है और जिसका सीरियल नंबर INB[protected] है जो की मैंने[protected] को केडिया फर्निचर जबलपुर से ली थी, जिसकी वारंटी दो साल है, उक्त मशीन के ख़राब होने पर मैंने पिछले २ हप्ते से लगातार सर्विस सेंटर के लोगो को सूचित किया और कम्प्लेन दर्ज कराई है, लेकिन हर बार फ़ोन करने पर या वहां दुबारा जाने पर २४ घंटे के अन्दर समस्या का समाधान करने की बात करके टाल दिया जाता है, और आज तक मेरी मशीन को देखने तक कोई नहीं आया, अतः निवेदन है की आप कृपया मेरी समस्या का समाधान करने का कष्ट करेंगे, मैंने ऑनलाइन सुचना इसलिए दी ताकि समय पर काम आये

धन्यवाद

प्रार्थी :- तीरथ मिश्रा
मंडला रोड बिलहरी जबलपुर

Whirpool Washing Machine. — No service

i have bought a fully automatic washing machine of whirpool this june and from the day 1 it has some or the other problem when the machine was shipped to us it was not having the base cover for which we have made number of complaint but not yet received other thing is now the agitator is rotating only one side and it has a vibration problem we launched a complaint with the service team on 15 october and the technician came to our place on 18, he said that there is a PCB problem which is to be replaced and it will be done tomorrow ie 19 but no one came than we shouted on the customer care team and than on 20 another tech came and he also says the same thing ie it is having a PCB problem and it will be change tomorrow ie 21 this time i took it in writing with the tech that it will be done on 21 which he agreed i also have the photocopy of the written agreement. but the day has finished and no one came at our place.

really pathetic service whirlpool shame on you the entire team,

dated 22112009
TO,
THE GENERAL MANAGER
WHIRLPOOLINDIA ELEC.
SUB-COMPLAINT
DEAR SIR,
I BOUGHT A WASHING MACHINE FROM SACHDEVA ELECTRO SALES, 23-24 MISSION MARKET, COURT ROAD, SAHARANPUR-247001,[protected].
PURCHASING DATE 10/10/2008, MODEL NO.7100, WHIRLPOOL 7 KG S-70 W M
I M FACING A PROBLEM I AM NOT ABLE TO WASH A CLOTHS. PROBLEM IS KIND OF RELATED FROM WASHING, AND SOME TIME THE SPIN IS ALSO MAKE A NOISE.PLEASE SEND A SERVICE MAN TO MY HOME.


CONTACT ME AT,
RAIWALA CHOWK,
KAMBOH KATHERA, H.NO.8403,
SAHARANPUR [U.P.], 247001.
MO.NO -[protected]

So is the case with Chennai service centre - Sri Maruti Engineering
complaint number 32702 is pending; Despite frequent follow up no one turn their ears; Sterio type answer' parts not available' are given. First and foremost no phone call on whther a person is coming or not. Call centre service is very very poor. This is gauged based on service centre response. Service centre are virtually un friendly towards customer. Company can think of disqualifying the centre.

Dear sir,

I have purchased washing machine but I could not installed or Demo and customer care not giving respose .

I have lodged a complaint on 03.03.2010 vide complaint number 5564
for the complaint connected with my washing machine purchased during 03.03.2010 still i have not open the Box seal also.

To my great surprise they have not shown the courtsey of calling me back .

I retunred back my machine, still I have not open box seal .

I regret for having purchased the whirlpool washing machine as I was using IFB washing machine for 10 years without any problem.I planning to Change the brand whirlpool after that i feel this poor service .

If possible, kindly give a reply.

Yours faithfully,

Hasan Basha
Cell.No. [protected]

Whirlpool Washing Machine — Negligence and improper service

Hello,

We had purchased Whirlpool Washing machine Front loading (Sensation Elite) 6.5 KG in March/April 2007 in Chennai. Last month (Feb 2010), the machine stopped working. The machine was showing DLE. The user manual said that I should be contacting the Service Center and I did the same. The person inspected said that panels have to be replaced and gave a frightening quote of Rs. 6,000/-. We were not convinced that boards could be damaged as we have Tripper installed in our house. The second person also confirmed the same and we had to go for the replacement. After replacement is done, we requested him that he waits till one load of clothes is washed to ensure that the problem is fixed. He did the same and during the spin cycle, the machine produced unusually big nose. The engineer informed us that it would take up to 10-15 days to set and he left. The above were witnessed by my family members and when I switched it on the next day, it was totally unacceptable to me. I again insisted the service center to send their service persons. They again sent them in a few days and the service person informed after inspecting that the Drum has issues and might require replacement. He further said that he would contact the service center and inform us. This came as a surprise to me. Even after a weeks time, we did not hear anything from them, in spite of our repeated phone calls. Every time I called them up, they said that a senior person would be contacting us the same day and nothing happened so far. I am feeling humiliated about this kind of negligence and reluctance.

The following questions remain unanswered.
1. How is it possible for all the items to be damaged at the same time?
2. Why did the service engineer say that it would take 10-15 days to set and then the sound will be reduced?
3. Why spare parts cost is so heavy (if not equal to the cost of washing machine)
4. Why are the service centers reluctant to answer our questions?
5. How does Whirlpool expect to survive in the market after having dissatisfied customers like this?

I am very much frustrated by the above happenings and the result is this complaint.

I have lost hope in Whirlpool Customer service in giving a resolution for this and I hope I will get a smooth resolution to this through this forum.

with regards.

service is not good, every year A.M.C charges are taking but no service is providing, dispite several complaint our problems are not sort out. kindly look into matters very keenly. ayaz mahmood

Whirlpool Fully Automatic 6.5 kg Sensation Deluxe Washing Machine — Machine not rectified for over 1 year

My washing machine is not working for last 1 year, Whirpool service team has been unable to solve the issue and do not revert even after repeated reminders. We are evaluating options available to us under the consumer rights and take action under its provisions.
On the other I request the Whirpool Service team to rectify our Machine at the earliest.
Nirupam Kumar.

Whirlpool — Whirlpool Washing machine

Dear Sir,

I Purches 1 Whirpool Washing Macthin i am Not Satishfide Your Service ???????

Vikas
[protected]

i registered a complaint in ur service centre through complaint no.DL[protected] dt 01/05/2010.
i got wirlphool washing machine in January 2010 from Burari, which had a problem, its drier was not spinning, and i registered a compliant at your service centre, your servicemen came to my house and told me that motor of the spin is damaged and motor is not available in our stock at this time.I shall repair your machine atleast next two or three days.
so plz tell me what to do now, if i cant get proper service, what the use to buy your product.
waiting for ur reply, how do they give service to customers .
contact me at
Jyoti Massey(m) [protected]
H. No.93
Gali No. 4
Chandan Vihar, Sant Nagar, Burari,
Delhi - 110084

i got wirlphool washing machine in January 2010 from Burari, which had a problem, its drier is not spinning properly, sometimes it make so noise and sometimes it does not spin. Plz send a serviceman to repair it as early as possible. This is third time when I faced the same problem.
waiting for ur reply, how do they give service to customers .
contact me at
Jyoti Massey(m) [protected]
H. No.93
Gali No. 4
Chandan Vihar, Sant Nagar, Burari,
Delhi - 110084

Whirlpool — washing machine

we had serive problem we noticed t.m.c at hyd 4 times but they were not responding towards it so now i had apporached you so send aservice man with in 1week ph.no [protected] respond us very soon

no response to us we had send notice to t.m.c to send aserivce man 4times but no response by them so
now take action soon
ph.no.[protected]

i registered a complaint in ur service centre through complaint no.DL[protected] dt 12/10/2010.
i got wirlphool washing machine in January 2010 from Burari, Delhi. After some times, the machine is disturbing in spin time and the sound is abnormal in every movement during the spin time. I registered a compliant at your service centre, your servicemen came to my house and told me that motor of the spin is damaged and motor is not available in our stock at this time.I shall repair your machine atleast next two or three days.When I called again at your service centre, they told me om Monday your machine will be repaired. Your service man did not come. Then again i called your service centre on Wednesday, 20.10.2010, they told me next day your machine will be repaired. But next day when again I called your service centre to ask when your service man will be come. then they told me motor of the spin is not available. So your machine will be repaired next Tuesday. I am very disaapointed by your service which you provide to yuor customer. This is second time when I faced the same problem.
so plz tell me what to do now, if i cant get proper service, what the use to buy your product.
waiting for ur reply, how do they give service to customers .
contact me at
Jyoti Massey(m) [protected]
H. No.93
Gali No. 4
Chandan Vihar, Sant Nagar, Burari,
Delhi – 110084

Poor quality product!
To, Date:-16/12/2010
The General Manager,
Whirlpool Electricals Ltd,
Sub: - Complaint
Dear Sir,

I would like to state that I have purchased a new Washing Machine of Whirlpool Company from Watch Land Trading Co.Pvt Ltd City Chowk Aurangabad Maharashtra Ph.No[protected], 2321851 on Dated 18/05/2010 against Sr.No INA[protected] Model No.11909, code 100427, Color Wine Red. Now presently this is out of order and I have already complained for this. Since beginning it is creating Very Bad smell in water. I complained Agene And Agene but dealer has been not be send engineer came and inspected. You are kindly requested to please Your immediate response will be highly appreciated.

Yours Faithfully
Moin Hasvi
Nehru Nagar Kat-Kat Gate
Aurangabad 431001
Maharashtra -India
Contact No: [protected]

Whirlpool Washing Machine — washing machine complaint

dear sir,
I had purchase a whirlpool washing machine from home bazaar aurangabad ,
on the 21/01/2010 that machine was properly not working.

Poor Service and high maintenance Washing Machine

I bought Whirlpool Washing Machine - Professional 5.5kg (Front Loading) on 15/09/2008 in Jainsons Electronics in Coimbatore for the cost of Rs. 16300/-. But from day one onwards there is no proper well trained service engineers. Proper DEMO has not given even after several request. After that i got transfer and shifted to Visakhapatnam in Aug- 2010. While machine is in spin there will be vibration with huge noise in Nov - 2010, immediately i registered complaint in Customer Care in the third week of same month, then service engineer came and checked machine and said need to change Drum, i asked for the price of Drum, he said he will let me know in 1 or 2 days but no response from him i called him back he said will come in 1 hour, still no response for almost 20 days. Than again on 09/12/2010 i called Customer Care and told about all these things, after that anoyher person came for service and told the same, after that also no response. I went directly to Service Centre and informed about this, they said that they will send senior person to find out the actual problem, person named Mr. Anil came and said the same to change the Drum were it costs around Rs. 2500 to 3000. After that also they dint get me the Drum for another 15 days. finally on 27th Dec 2010 they called and said Drum costs around Rs. 5500/-, i was shocked because that to for Drum they are charging that much. I am not affordable to pay that much for Drum every 2 years, I dont think so that they are not bothered about of Quality, think of that Drum life is only for 2 years, than it is more expensive to change this Drum everythime for this cost. I suggest everyone to go for some indian brand. That to the person who came for changing Drum is asking to pay Rs. 6000/- for drum. I think they dont even have fixed price for their products. No proper computerised bill for their parts and service. Only i am seeing Rust formation in Whirlpool Washing Machine in 2 years of period, this shows the quality of product.

Regards

Giriraj B
[protected]
Visakhapatnam

Whirlpool Washing Machine — no one is taking action of our complaint

Sir concern to above subjec we have complaint so many times about our problem which occured in our washing machine...But here no one is taking interest about our complaints its not days problem its hardly THREE long years we are fed up with local companies dealers so finally we have decided to do complain online so please take immediate action on our complaint....
contact number: [protected]

I bought a new Whirlpool Washing Machine. But it was not working from a first run, We raised a complain to replace the machine but it has been a a week but no proper responce from the company..

Whirlpool Washing Machine — Heavy sound during washing process

I purchased Whirlpool washing machine on 24/12/2010 from chennai. For the last 20 days it gives unbearable sound at the end of the washing process. Their frachise service centre people come and go but nothing has happened. They are not giving a certificate also so that I can send to the company and ask for replacement. Please help me

TO,
THE GENERAL MANAGER
WHIRLPOOLINDIA ELEC.
SUB-COMPLAINT

Sub. poor services after sales.
Product- Washing Machine Model Sensation-EM, 6.5 Kg, Fully automatic, (costliest m/c at that time)
Dear Sir,
I have purchased above washing M/C in the end of yr 2005 from M/S Dua Enterprises KORBA (Chhatisgarh) The M/C stopped working in the month of Dec.10. First I have contacted service personal at KORBA, cont. no.-[protected].On further information complaint no-RP[protected] dt.11-2-11lodge at Raipur.In the month of march11 replaced door lock, and from the next day problem still remain same.
Again complain no, -RP[protected].dt.06-4-11lodged.machine is still out of order and no response yet now conveyed, kindly look in to the matter in the interest of company reputation.

AK SINGH
HIG-11, Hasdev Vihar Colony, Janjgir,
Janjgir- Champa
M-[protected]

Whirlpool Washing Machine — DRYER CAP BROKEN

The Washine Machine No. Super Wash A-65 D ( 6.5 Kg) has been purchased on 20.011.2009. The first complaint lodged on 11.01.2010 against complaint No. LK [protected] and again lodged complaint No. LK[protected] on 13.12.2010 but only once they attended the complaint but without use. Still the machines Driar Cap is broken and no action has been taken by the company after lot of persuation.

The contact No. of the complainer are as under:

Name : J. P. SINGH, DHG-08, ITI TOWNSHIP, MANKAPUR DISTT. GONDA (U.P.)
[protected]
[protected]
[protected]

I HAD PURCHASED A FULLY AUTOMATIC WASHING MACHINE FROM KESAR ENTERPRISES,JALANDHAR ON 05/03/2009 WHICH HAD A WARRANTY PERIOD OF 2 YEARS.
DURING THIS PERIOD I HAD TO GET MY MACHINE REPAIRED FOR AT LEAST 8 TIMES AFTER CALLING THE SERVICE CENTRE A NUMBER OF TIMES.NOW AFTER THE COMPLETION OF WARRANTY PERIOD,THE PCB OF THE MACHINE HAS GOT FAULTY AND INSPITE OF CONSTANT REMINDERS THE SERVICE CENTRE HAS NOT BEEN ABLE TO REPLACE THE PCB FOR THE LAST 1 MONTH.ON VISITING THEM PERSONALY,THEY ARE VERY RUDE AND DO NOT ATTEND TO THE CUSTOMERS PROPERLY.ONLY I KNOW WHAT HARRASEMENT I AM GOING THROUGH.

Whirlpool Washing Machine — lacklustre performance in servicing

on[protected] registered a complaint towards washing machine (whirlpool).
ref. complaint no:10510. one mr. ramesh visited, He was more interested in selling
the product than in repairing the product. he was more ignorent when he come to
know that my product is under warranty.
Usually, the call centre gives us one satisfaction code, even when I don't gave him the satisfaction code my compalaint is closed without rectifying the compalint.

I need my washing machine to be rectified at the earliest, coz, ours is a small children's house. they are heap of clothes. Kindly do the needful

Marzia fatima.
[protected]

I had bought a washing machine at hyderabad in the monthof january 2011. And had raised a compliant to customer care on april dueto working diffculties of the machine. Engineer has visited and informedthat he cant rectify the problem and will request for senior engineer tovisit the site. After few days I have got a message to my mobile that mycomplaint has been closed. I was surprised and called the customer careand customer care executive raised the complaint again in the month ofmay. But no one turned up. then after my repeated calls to customer care15 days back the same engineer visited and done something and went of bysaying the same words that the problem is out of his efficiency and saidthat a senior engineer will visit.

Instead of rectifying the problem the engineer in his second visit has done something resulting now machine is not working.

Till now no one reverted and I was calling customer care daily twice, today also I called customercare and was informed by customer care that I will get a call in anotherhalf an hour but I didnt get call still now.

Hence request you to help me resolving the problem.

Ch.lakshmikanth
Hyderabad
M:[protected]

Whirlpool Washing Machine — poor quality

Dear Sir,

I have purchased a whirlpool washing machine from one of your dealer in chandigarh.
but the quality of this washing machine is very bad, the drier of this machine is not working. So this is my complaint to your company to check the product properly that what it has the problem, why the drier of the machine is not working.

Kindly send your engineer to check the machine and verify the problem and resolve the issue.



Raj kumar
#1404, D.M. Colony
Near Sector 38 (West)
Chandigarh (160014)
Mob:- [protected]
rajkumar.[protected]@gmail.com

Whirlpool Washing Machine — Poor response from the service centre

We had purchased a Washing Machine (Whirlphool Brand) from Reliance Digital, Vashi, Near Railway Station, Navi Mumbai, 0n 25th December 2010. It was not functioning properly and we called the Technician through service centre. The Technician came a repaired & said the timer will be replaced, but he damaged the water inlet pipe (Internal). Now again the technician came to repair, he brought the old timer and started arguing when noticed. Then we called the service call centre, they started giving us rude answers. Please help.

Whirlpool Washing Machine — change of part

SORRY TO SAY BUT WE ARE NOT AT TALL SATISFIED WITH THE WHIRLPOOL WASHING MACHINE MODEL (magic fsah 651/cr).IT HAS BEEN REPAIRED 5 TIMES IN THE 1ST YEAR OF PURCHASE AND TWO TIMES PART CHANGE.THIS PRODUCT IS TOTALLY FAULTED.EVEN THE MACHINE IS UNDER WARENTY THEN TOO ! WHAT WOULD HAPPEN WHEN THE WARENTY WOULD GET EXPIRES! THE PART TO BE CHANGED IS NOT EVEN AVAILABLE! THIS IS TROUBLING US FROM 2 MONTHS! THE COMPLAIN IS ALSO THERE AT THE SERVICE STATION FROM 1 MONTH. BUT NO ACTION TILL DATE.SHOULD WE GO TO THE CONSUMER COURT OR YOU CAN MAKE THE REPLACEMENT IN THE PRODUCT.MY EMAIL ID IS [protected]@GMAIL.COM / MOBILE NO. [protected]. TAKE ACTION AS SOON AS POSSIBLE.

Whirlpool Washing Machine — kl 0811004423

My complain no.kl [protected] dated 30/7/2011 was attended by a person from penguine service Kolkata and inform us that there was some problem with the pulley and it will cost near about Rs.350.But he changed the circuit board amounting to Rs.3350.vide receipt no.6577 dated 5.8.2011.But my problem remained the same.Then we made another complain on 8/8/2011 complain no.kl [protected] the same person came and checked the machine and found that the problem remained the same.
From his point of view we come to know that under pressure from his employer he has changed that costly part,or he is getting some commission for changing that costly part.so got that board checked in the market and found it to be OK.
He is just cheating us since they have not got the pulley and changed a part of Rs.3350.
I want this board to be refunded and the pulley be changed and access money be refunded back to us.
please treat the matter as most urgent.
Thanks
Deepak Agarwal
5 peary mohan pal lane
Kolkata 700007
phone [protected]
Email;[protected]@rediffmail.com

Whirlpool - Washing Machine — Worst service and product

I have Whirlpool washing machine. I bought this machine in Jalgaon. Purchase date was 26/05/2008. I called up whirlpool call centre on [protected] on the same day and lodged a complaint with complaint number[protected] and 2nd complaint no Pn [protected] and model is WM SPARKLE STEEL INB[protected], Model No is 10446

Since May 2009 I have had repeated problems with this machine and the engineers come and fix one problem only to create another one.
I have made countless calls on the last few months, each time they say they repair one part and spoil another.

I am writing to say that I am extremely unhappy with the harassment your company has put me through Also each time they come they remove working parts from my machine which is the only reason why I have had trouble with so many parts.

In this two year we called up your service centre many time but your service is not good. Your service centre person not doing proper work. They don't respond well, they don't follow up, they don't keep their customers well informed.

Note: Whirpool service centre people not ready to give us complaint form no after coming home for repair washing machine and also not taking sign on complaint register form that they have came home for checking machine.

After registering complaint customer care people give tat for 2 days but their person will come home after 3months after making countless calls.

I WILL NOW BE TAKING LEGAL ACTION AS I HAVE NO OTHER WAY OUT AND NOONE HAS SOLVED MY PROBLEM IN 6 MONTHS MY MACHINE HAS NOT WORKED. I WILL BE SUING FOR COMPENSATION FOR MONEY SPENT AND HARASSMENT CAUSED.


Regards
J M Mahajan
At Javkhede bk,
Post Hingone bk,
Taluka Erandol
Dist - Jalgaon (Javbkhede)

I have purchased fully automatic m/c at the cost of 17000 in 2010 feb, with two yers warrenty. the machine not working on march 5, 2012, when i am asking the cus care they changed the pcb board and charged 5000 rs. whirlpool is the worst machine. dont purchase whirlpool machine.

Whirlpool — Against service of Whirlpool washing machine

I have purchased a semi-automatic washing machine on 26th December 2010 and my machine was badly burnt due to some manufacturing defect on 22 march,2012 and on the same day i reported the incident to the service center after that a concerned person of whirlpool name Saroj
Sahu contacted me and ask for some amount of depreciation to replace the machine as the machine is in warranty period i refused to pay any sort of depreciation amount. Hence after 1 month of interaction he told me that we are unable to do anything until unless you will not pay the depreciation amount after that I tried to talk to the area sales manager but the number provided by the autorized service center persons were not in service[protected],[protected]. Now I have no other option left to claim my washing machine in warranty. So sir/madam please do the needful to sort out this problem as soon as possible.

Whirlpool Washing Machine — we change washing machine bad quality & service by company engineers

Dear sir,

i purchase whirlpool washing machine on 13/7/2010 but dealer give a defective model and i cannot able to use this machine now i want to return this whirlpool washing machine and get my money back.

Whirlpool — WASHING MACHINE

I am gating problem in my washing dray er,which is not working form last 4 month.I complain 10 or more times in whirlpool customer care but they don't take any action.every times when ever i call him they told i will sole the problem within 2 or3 days but no one come to solve the problem.

Whirlpool Washing Machine — no action taken against complaint no PT0812002782

dear sir i already complaint on 10/08/2012 with sr no PT[protected] but still no action taken against this.
name - madhulika kumari
phone no- [protected]
email address- dr.madhulika.[protected]@esic.in

Whirlpool after sales service is very poor. They lure customers to by new machines and then don't provide spares saying the product has become obsolete. My washing machine was just 3 yrs old, just out of warranty. They now don't have spares for it. No point buying Whirlpool products. I am quite disappointed.

I have purchased Whirlphool Washing machine fully Automatic White Magic Model 12203, sr.no. INF[protected] on 03.11.2010. Having 2 years warranty, within warranty, I had problems and the PCB failed and changed on free of cost, since under warranty.

Next day after the warranty over ie. on 04.11.2012, again I faced the same Problem PE error, I have a lodged complaint on 05.11.2012 and understand that the PCB again failed and for the same the inspection charges are Rs. 285.00, PCB cost Rs.4300.00, which is unbeliveable and unbearable. I requested them to take the same under AMC, for that they said AMC charges will be Rs.3000.00 extra.

All together, they asked me to pay for PCB + AMC charges about Rs.6000.00, which is half of the price of the new washing machine.

I also understand that all the new Whirlphool fully Automatic washing machines are having the board (PCB) failure problem, which is being faced frequently. TO avoid the same the service centre suggesting us to enter in to AMC, which is Rs.3000.00 approx per year.

Is this a solution for a failure model????

Whirlphool has to take appropriate action to correct the failure and not overloading their failures on consumer.

How can we, CONSUMER bear the cost for the failure model of Whirlphool???

Washing machine Model No - Sport 1072 CW 7 kg, Complaint No - Hd[protected]. Hyd city. Case handler : Vinod.

Very bad experience with Whirlpool washing machine. From the day one we are facing issue with this washing machine. And we have complained them to replace this faulty machine since the day one and whirlpool gave lame excuses and kept patching it. It works for 1 or 2 months and again broke down and finally this machine is down completely. I have registered a complaint with Hyd service center and Mr Vinod is handling the case. Repair guy told us that mother board is faulty and it needs to be replaced.
And since no parts is available they wanted us to replace the machine.

We have bought this machine under Emp scheme for 20, 300 Rs on 20/09/2011 its market value was 31000Rs. And now they are saying that some 6000 Rs they will deduct and I have buy a new machine and cannot use emp scheme on new machine. My machine cost is 31, 000+ as market value and I will be getting 14000 Aprox which is not even half of its value. I am feeling cheated and I think Mr Vinod is not providing me the correct information. Could you please help me and provide me what options I have under this circumstances.

I had bought a washing machine in Jan'12 now this maching not wrking properly we noticed that the drayer machine notwrking then we lodge a complaint against dryier working.then after 11 days the service tech came and said that the instument will change the he came again 4 days and change the motor of drayier still the condition was not change since it has not resolved again we complaint that ser tech he came and told the timer instrument problem and it will also need to change


Now we are still facing the problem it is very pathatic sitiuation are doing WPL service . the service is very pooor ..


Srikanth.L

Cell: [protected]

Nandikotkur

Dear Sir/Madam,

I have bought whirlpool Splash 600p washing machine from Saravana Stores T.nagar, Chennai dated[protected].But are using the machine in Bangalore, Exactly after 3 weeks we have found some problem with the machine making some noisy sound and water level indicator was not working which leads to water overflow from the machine.So we have raised a complaint to whirlpool customer care, they filed a complaint BG[protected] against this.After 2 days, a technician from whirlpool came changed the water level indicator after that it was working fine.But the problem again raised after 2 washes, So again i called to that technician named Mukunthan, he told that we will replace the machine with the new one, he asked for the Invoice copy.As requested we have sent the invoice copy to the supervisor named Madhu and his email id is [protected]@gmail.com and his contact number is [protected].After 2 days we got a cal from the mobile number [protected] mentioning that we will come after two days and replace the machine, but till now no one has come even we tried to contact them but none of them picking the call.

Complaint has been registered under the name of Mr.Prabhu.And the technicians and Supervisors are from Bangalore.

So You are kindly requested to look into the matter and give me the permanent solution of this regularly arising problem by replacing the Washing machine . Your immediate response will be highly appreciated.

Regards,
Prabhu,
[protected]
85/3, I Floor,
Shri Chamundeeswari layout,
Arekare Gate,
Bannerghatta road,
Bangalore-560076

refrigrator 450ltr

not cooling the lower portion

I am having the exact same problem. It took 3 days afetr repeated phone calls, for the repairman to visit. he said PCB needs to be changed and would be available in 4 working days. Its been 15 days since then, and they have not been able to confirm as to when they would replace this. On calling the customer care, a lady promised to call within 2 hours and give me the information, and since then 2 days have passed.
The Whirlpool service center is pathetic, and I feel they are a bunch of hoax.

I Realy fedup with customer care service staff .They r cheated customers. Still my Complaints no.DL[protected] on dated 10/04/09. not rectified .only just sending the service Engg., they Visited and Given different opinion against charges in first visit 475/- & 2nd Visit 850/- within two(2) days Previousely I had done Two(2) times on dated 23 Feb09 & 25th Feb 09, But no body is taking care its my 3rd time Repeat Complain.Being a customer "What is My Fault" in the repeatation of the complaine.Pls look into the matteredful & do needful correction.

Rgds
Bhupesh Kr. Vidhavan
Regional Asstt. Service Mgr.
INTERNATIONAL CARS & MOTORS LTD.
Jalandhar Road, Hoshiarpur, (Punjab)
[protected]/[protected]

I have registered a complaint for my whrilpool refrigrator which is not working properly.The complaint no.was no.3898 dt 26.10.07 at 11.20AM in your pondicherry office.I am residing in the border between Tamil Nadu & Pondicherry.

Till now no body has turned up for attending the complaint despite follow up from my side.I have recd.very very poor response.

Today when I spoke to them again, your custoemr care center said they are busy in sales and your complaint will be attended only on 09.11.07. What type of response is this???.

I am sturggling with your faulty refrigrator.

Pl.take immediate action and call me at [protected]

Sir,

Ihave purchased a Whirlpool Ice berg which is 3 months old.I am having a major problem.The upper door hinge has broken twice and the door hangs,fortunately we were close by, hence no damage to the fridge. This is a major design fault. Correct this a once and save my fridge.
Your immediate actio is called for.

Thanks and Regards

dwarakanath

whirlpool,India — refrigerator

Custor Detail No HD/C/1207/66998/HD/P/1207/76811

I broght a new refrigerator on 7/12 /2007 the destributor sent through auto to my residance from starting found the door was dent, immidiate I made complane regarding the problem, even their service people visited my home on 10/12/2007 and he made same coments on written, regarging I made so many phone call on their consumer care call center but since till date the complany not taken any action.

i had purchased 310leter referigertor from M/S Ashoka trader 46/46 sector -16 faridabad on date 20.03.08 invoice no 5099. S.No is [protected]. at the time of delevery Separator jali in freedger found missing, Lock is not working, scratch mark at inside area. all the problems shown to Trader people & whirl pool representative same time. they commited that problem will be resolved within 2/3days. we visited so many time to Ashoka Traders but no action has been taken. we informed you also wide Confirmation code 57465 on 03.04.08, but no reply recieved from your side. i feel cheated by whirlpool. we are waiting for your reply otherwise we will put the case in Consumer court.
reagrds
Vijai Saxena
2096, E-Block Sector -49
Sanik Colony Faridabad
Cell no- [protected]

I have purchased one Whirlpool 350 Lt Refrigerator on 27.03.2003 under invoice no.1766 from UTILITY TRADING Chandigarh.

Now I have shifted to Jammu and I am using your company product since 27.03.2003 with no complaints what so ever.

2.5 months back my Ref. had some problem and after switching it off I immediately called your Jammu area Eng. Mr. Neeraj Dadwal.

since then I am in regular touch with your representative who has not been in a position to sort out the matter. He is sending eng. who are without a clue

and every time they come they take the Chasis no. without addressing the problem. This process has been repeated 4-5 times so far.

I talked to Madam. Seema, who was kind enough to listen to my problem and also understand it.

your engineers have said that it would take round Rs.1000.00 to rectify the fault, which I have agreed to pay, despite no one turned up till I marked a mail to Mr. Acharya.

Now that my Refregerator has been repaired the a servive centre
namely NEW SRISHTI HOME APPLIANCES CARE, 56-A Shastri Nagar Jammu. Tel No.[protected], 2457758 has charged Rs. 2350.00 from me. I don't know for what they have charged.
They say the compressor, Symphony bridge India and whole wiring system was damaged which I fail to understand how and why ? I have a stablizer in place so no point of excess voltage is there.


I want to know for what I have paid Rs. 2350.00 when the Refreferator is under warranty.

When I asked the Service centre incharge to give the faulty parts to me he told me to pay the full amount first and then take the faulty part. I fear they are cheating the company as well as the customers.

They even did'nt provide me the communication address of the Company persons to whom I wanted to talk before paying Rs.2350.00

An early reply is expected with the details.









Regards

i had purchased a refredge in the year 2005 for M/s Diginity Electronics, Secunderabad. few days ago i had observed that it is getting hot inside the refredge instead of cool. so i stopped using it. as we have shifted to a new place i could not locate the bills after locating the bills i rang to the shop but all the phones mentioned on the bill are not working.
kindly help me to get my refredge repaired as it is in warranty at the earliest

I have been complaining about the malfunctioning about my 2 door whirlpool fridge since 2 november. the technicians in pune are unable to solve the problem inspite of changing the compressor and some other part. now there is water leaking from it and every morning all the LCD lights and alarm are flashing. the service centre in pune is rude, ineffective and does not bother to return calls. when i do connect to them they tell me they 'forgot' my case. and have sometimes even rudely told me they have too much workload and cannot be expected to remember everything!
i am planning to take the entire case to the consumer court within the next 2 weeks if this is not attended to.
my consumer id number is 5186500. the people i have spoken to at the pune office are sarika, amole, sachin, and manoj, as well as asmina and shilpa. i have easily made at least 50 phone calls to the service people and registered over 8 complaints to the [protected] number.
gouri dange

We have a whirlpool Refregerator, from last 30 hrs it is not work int, we are try to search the authorised service provider, but could not able to locate. Kindly help

Contact no. [protected] / [protected]

Whirlpool India / Refrigerator — Door casecate not replaced

Complaint Raised on july followed by service engener visit - recomended to replace door casecate changed but no one turned up complained got closed. again complaint raised on 17-Dec (complaint No - KL[protected]). But till date no one turned up as saying material not getting. Due to this problem leading to compresure sound. Need help and guidance to solve the issue.

Regards/Sourav De
[protected]

This is a worst castomer support. Every one think twice before buying Whirlpool refrigerator.

I have never seen such worst service of any company like whirlpool.our fridge was not working properly so we lodged a complaint against it.we called customer care so many times but they didn't give us any satisfied response. We are facing various problems due to your poor service.all the perishable goods are spoiled.kindly look into the matter else i will go to the consumer court.
Due to this kind of poor services of whirlpool, in future i am not going to purchase any product of this company and i'll also advice to my friends & relatives not to deal with this company.
Contact no. [protected]

compressor not working

Whirlpool 185 ltrs single door, model No 12492, serial No[protected], compressor not working.

Address
K Balaji
D-No4/95
Angadi vari Street
Opp-Ramulavari Temple
NS Pet
P.O-Punganur
PIN-517247
Dist-Chitttoor(A.P)

whirlpool/refrigrator — Regarding charges

Dear Sir,
I would like to inform you that. As my complaint no.GB-[protected] and your representative Mr. Umair khan employee id[protected]Service area Manager) charge a 1000/- rupees for the compressor change as for my information their is criteria charged if my Appliance are under Guarantee so pls resolve my quarry as soon as possible .


Thanks

Jameel Khan
+[protected]

whirlpool of India Limited — After all repair failures (4 times) give free replacement with an new same model fridge.

The fridge model of Whirl pool 220 Deluxe(F23)- Steek double door from Mathais Electronics, Mangalore vide invoice no.157 dated[protected] though was not giving satisfactory performance but on Jan 18th 2009 it stooped freezing and since then the service center extended the service by replacing the Gas at my cost, later replaced the compressor and still not rectified they took the fridge for total inspection and repair and was brought back with some repair with extra additional wiring externally which was all accommodated considering the urgency of having a fridge in the house, which after few days working again stopped freezing and again testing was carried out and declared its beyond their control and mean while we were loosing our patience and demanded for free replacement with a similar model at the earliest on 10-03-09 by which 3 months was over and your can imagine our miseries underwent with out a fridge. Reprot was given with my comment for free replacement having accepted by the service center.i am impatiently waiting for our free replacement considering the loss of reputation of the company and a good loyal customers confidence and considering the trouble underwent since all their repairs failed and considering the fact that i cant invest any funds on this has to be seriously considered for an immediate free replacement . Hope my complaint will be addressed in a positive manner by the company officials as i have registered my same complaint and sincere request to the company through their website contact address e-mail. vijayakumar [protected]

dis is d worst home appliance company ever...they should be sued..they r just bustards...i bought a 1.5 ton mastermind split a/c but its not working from the day of installation..we lodged a complaint on d 9th of april but dre s no response from d company...they r just assuring us dat it would be remedized within 2 days but almost 10 days are over and no steps are taken.. the a/c costs 25000rs...and nw i am totaly lost..i dont know wat to do...do hell wit whirlpool...

Hello Sir,
I have purchased 2 Whirlpool Mastermind AC's from Anugraha Home Appliances, Triveni road, Yeshwantpur.
and now one of my ac is showing some problem and its under warranty period.Can u please send some servicing guy Because it needs servicing.I have been trying to call up, but there is just no response.

Kindly arrange for the servicing of the above.

Thanking You,
Mr V Govindraj
[protected]

address
no 49, 1st floor, 3rd cross
HMT layout, mathikere, Bangalore-560054

SIr,

By repeated complaints from 7.6.9 to 26.6.9 without response or follow up. regarding my stabilizer.

It is worst after after sales service, more over Mr.Gautam who is dealing with complaints, making fool o[censored]s by not attending.

It is better to close a liar company or solve the complaint.

Dear Mr. Rajiv Kapoor,

VP -Consumer Services

has issued a letter of contract forHomeCare Plan started on 04 May 2006-expires 03 May 2011. for my 310L Flexi SS CFcFree. I am not given any preventive serviesc till now

I have noted in the letter that this Plan covers
warrenty Parts,
Visit/Labour Charges,
Cartage
and One Preventive Maintenance per YEAR

Since I have signed Two years has been passed and NO ONE HAS VISITED

Is this the way your company collects money under contract previllage and dont provide
preventive services? Is isnt this chating?
I was not expecting this from WHIRLPOOL GIANT

Thanking you
DINESH SHREEVASTAV
AHMEDABAD-51,
GUJARAT, INDIA
+91 [protected]

Whirlpool Home Appliance — Deficient sevice under AMC pla

We bought an AC from whilpool in 2008 and entered into a sevice agreement intheir homecare plan. Before 1 year the airconditioner stoped working. On registering the complaint they said that gas is required tobe fiilled and it will take 3days to put it back. I requested for an alternative machine to be provided for the duration of repair they said that there is no such provision . I am feeling helpless that inspite of paying huge AMC charges i am getting inefficient service.
renuka

the complaint we had lodged on 31-07-09 was attende to after a lapse of many days ! on 13-07-09. now the water is continuously flowing in and flowing out ! no response from your call centres. my complaint no is 5567. the earlier complaint no. was11604 dated[protected] PCB failure, whicc was replaced. and now this warter problem. please help. Dr. Kumar.

To
The in-charge
Home care consumer cell Whirlpool of India Limited
Consumer services Head Office
28, NIT, Faridabad 121001

Sir,
I have already registered a complaint on your web and also on your tollfree helpline, but received neither a reply nor a call. On the helpline, Mr.Dhanush from Chennai attended my call and promised to call me back in two days time.Now more than one week has passed.So this mail to the main office.
I have three whirlpool home appliances; MT263 Microwave oven, FF350L refrigerator and whirlpool white magic fully automatic 1-1 washing machine.
My washing machine was in perfect working condition except for a slight problem of little water leak out during spinning for which your authorised aagents, Hi-tech solutions at Vazhuthacaud was called in. One Mr. Sreekumar came to inspect and on inspection told the machine has to be taken to the workshop to pinpoint the problem. I clearly told him to get my consent before any repair is undertaken. After two days, he gave me a call informing that the bearing has developed problem and repair estimate is Rs.4500, to which I replied to give me two days time to decide whether the repair should be done. After two days, on 1st August, I informed his office not to undertake any repair and return the machine to me as such . In spite of several reminders, this was not done till 18th August. On 18th August, without any prior notice or call, the machine was brought to my home while I was away at work, in a totally dismantled condition and not fit for use. On receiving information from home, I rushed home and asked the persons to take back the machine and return it to me in the condition I sent it to them. To this day, I have neither received my machine nor any call from Hi-tech solutions. Please instruct Hi Tch solutions to immediately return my machine exactly as it was taken from my home.
My second problem is regarding the microwave oven MT 263. It was purchased on 8th April 2003. Just after the two year warranty period in May 2005, it stopped working and was taken for repair. PCB problem was detected, PCB reprocessing was done for which we had to pay Rs.2500/-, though the warranty had just lapsed. We were advised to take AMC (Peace of mind plan) and we took it on[protected] for 3 years. During these three years, not a single preventive/ service visit was paid and none of the given service coupons were utilised. We were also not reminded for courtesy's sake as is done by companies of our other home appliances regarding the expiry of our AMC in June 2008.
In July 2009, the MW oven showed error message and we were asked to deliver it to the service centre to insppect the problem. We did so on 31st July 2009. After a week, I was informed that the PCB had to be replaced and the estimate was Rs.4500/-. Since the PCB was defective in the first place and therefore, a reprocessing on Rs.2500 payment was already undertaken and because in spite of a three year AMC not a single preventive visit was paid and because no reminder to renew AMC was given, we deserve a free replacement of the PCB this time. I request that Mr.Shibu at the Hi tech solutions, who attended the complaint may please be given instructions to provide a new PCB free of charge.
Kindly expediate redress of my above grievances immediately, since I am facing great difficulty in managing home and work together without these essential appliances.
in anticipation,
yours faithfully

Dr.Lila Babu & Colonel MMP Babu
Surabhi, TC 9-342, Plavila Road, Chenthi,
Pongumoodu, Medical college P.o.,
Trivandrum 695 017, Kerala.
Phone:[protected]
mobile: [protected]

It is pity that Whirlpool, a world known company, is offering their products in India with faulty system. I bought Double Door fridge in July, 2008 and since then no one from the company/Service center has bothered to visit to check this machine. Unfortunately it stopped cooling and i lodged the complaint under no.DL[protected]. Visiting charges of Rs.394 should not be charged/applicable as it is not customer's fault.It is company's fault for offering the faulty system. If the machine is stopped working almost after a year it means that the products are of not good quality. It means their product reliability is very poor. I will sorry to say that the customers in India are cheated by offering faulty system which starts giving problem just after one year. Please look into the matter so that others should not suffer like me. It is really a very humiliating experience by buying such a branded product from one of the leading companies in this field.

I have purchased refrigerator in april 2006 which is no working. I have lodged complaint but no one is attendign the complaint.
Please do the needful for early repare.

I also bought a 310 ltr refrigerator in 2007 which started giving problems in the warranty period itself. The customer care people were responsive and repaired it, But in second year which is not covered in warranty period, the same problem occured that is it was not cooling again. I called them again. They repaired it and i made payment of Rs 2, 880. means why the hell should i purchased a product which is not meant to be run even for 1-2 years..I had kelvinator refrigerator also which never had problem for 15 years..I doubt if it runs even for 2 years more...This company is making people fool by advertisement campaigns...It is really a very humiliating experience by buying such a branded product from one of the leading companies ...

Whirlpool 1.5 ton mastermind AC — Whirlpool 1.5 ton mastermind - service very poor and spare parts are of poor quality

I have an Whirlpool 1.5 ton matermind AC which i bought an year before which has the warrenty for an year. I rarely use AC during winters and till december it was working fine and to confirm that within the warranty i took the free service exactly at the end of 11th month. The service men said everything is working great. But the cooling efficiency went down immediately once the summer started during this march. When i verified they service men came after 10 calls and service tickets and was asking me to change quite a lot many spare parts. He also added that he would do a personal favour. Also he would close the service ticket. He said the the companies spare parts are of lower quality, so he would prefer to go for other spares which would be more effeicient and he personally charges Rs. 1500 for those.

I made a complaint to his higher official, but all the service person did the same. I am really upset with the whirlpool service as they are not punctual, not sincere and are fully corrupted to earn extra income unofficially.

From
Teena Bells
Kunnappallil house
Nariyanani P.O
Ponkunnam, Kottayam Dist. Kerala


Sir,

I had bought Whirlpool Magiccook 20 G(Gallaxy) three years ago.It has not been working since one month.I gave it to the nearest Whirlpool Service Centre but they said they were unable to fix it as the 20G model transformer was unavailable.I called the Whirlpool customer centre but still our problem was not solved (complaint number 14202)kindly give me the necessary help to repair the oven and please do it as soon as possible.If the problem is not rectified I may have to seek the help from the Consumer Court.

Yours Sincerely
Teena Bells
Mobile:[protected]
[protected]

NB : We have been using Whirlpool Washing machine for past 7 years and 2 fridge(sixth sense model) for past 2 years but the attitude of your service centreempolees ( in Kerala, Kottayam Dist, Kanjirappally, Kerala)was not good.

worst after sales company ever should be banned from India

I agree with delayed and poor service provided by the company.I have also been the sufferer.The details of the latest are as under



COMPLAINT AGAINST WHIRPOOL REGARDING 1.5 TON SPL IT AC
I purchased a split 1.5 Ton AC on 05.06.2007 manufactured by WHIRLPOOL.An AMC(annual maintenance contract)was drawn for a period of four years starting 05.06.08 (ending 04.06.12).
My customer ID with them is 3188054
Water started dripping from the said AC’s internal unit at about 0300 hrs on 08.08.11 A complaint was lodged vide no GB[protected], it was attended and the motor moving the fin was removed and taken for replacement.Allegedly the problem of water dripping was rectified.
On 10.08.11 at about 0330 hrs water again started dripping from internal unit, a complaint was again lodged vde no GB[protected], it was attended and allegedly rectified.
On 11.08.11. again at about 0230 hrs water started dripping this time cooling also stopped.A complaint was again lodged vide no GB[protected].NO ONE ATTENDED TO RECTIFY THE PROBLEM.
On 13 aug 11at 1215 hrs a reminder was given at the call center attended by Mr Rohit Sharma.NO ONE ATTENDED.
On 16 aug 11 at about 1000 hrs again a reminder was given at the call centre attended by Mr Milan. NO ACTION WAS TAKEN.
On 17aug11 at 1020hrs once again a reminder was given attended by Mr Sahil he told me that the engineer will visit as was told by his senior whom he had contacted.NO ONE EITHER CONTACTED ME OR VISITED.
On 118aug11 at0920 hrs again spoke to Mr Milan at call center, was once again assured that it will be taken on priority .NO ACTION WAS TAKEN AS NO ONE CONTACTED OR VISITED.This assurance was given after he spoke to his senior.
Again on 18 aug11 at 1515 hrs rang up call center to tell them that no one has visited.This call was taken by Ms Shefali she allegedly contacted her senior who said that he will himself contact me.I insisted that I want to talk to some one senior.This was refused on the pretext that she could not put me on line to him.But sadly he also did not have the courtesy to call me.AC WAS NEITHER REPAIRED NOR ANY ONE VISITED ME OR EVEN CALLED ME.
19aug 11 at 0936 hrs reminder was again given and they have been informed that no action was taken.
IN NUT SHELL DESPITE REPEATED COMPLAINTS AND REMINDERS THE AC REMAINS FAULTY SINCE 08AUG11 AND HAS NOT BEEN ATTENDED SINCE 10AUG11.
NOW THE AC IS NEITHER
(a ) Cooling, nor
(b) The motor taken on 08aug has been replaced.
It is shocking that the company(WHIRLPOOL) has treated a customer in such a shabby and irresponsible manner.So much of discomfort has been caused to an old man.Who is responsible for the mental and physical agony caused by their callousness.Why the time under AMC has been wasted without any reasonable cause.

NO IDA Col(retd)V.K.Srivastava
19.Aug 2011
PS:-The engineer came today at 1530hrs and filled gas.Motor not yet replaced.
This is being posted for investigation and remedial action.

defective fridge change

Door seprated totaly colaps due to rust

I have a refridgerator 320 litre i have a proble of heater burned inside the fridge i have a complaint number /ID number 4495016 iwas complaint for that in costomer care number one person came and give us number of Mr. kapil/Sachin [protected]/32957294 on dated 17th may 2008 and said these person are the exect techinically person who will attend your Query on 17th may, i will call us on tha day &they will assure that will attend the complaint with in hour .but no body response for that i will wait till evening.On Dated 25th one person (Muddin)will came to my home with one sardarji (Amarjit)and check my fridge and assured that they will tell us the exact problem as well as the expense to rectified the things on 26th may2008 positevely but till today no response form their side.
i am in a mess that by purchasing whirlpool fridge i make a big mistake in my life. the whole1.5 months of summer i am in a loop of that silly customer care peoples at your end.


Regards
P. Srivastava
[protected]

My fidge is not wokinf from past 3 days.
Its getting on but cooling is not happening.
Please send ur mechanic and chk it.

We are the whirlpool customer throughout our group. One of our ac is not working properly. Engineers told that compressor has been damaged. Its need to change & it occurred two month before. We have call several times to your customer care & your authorized service partners i.e. Igloo Service & Raftech. When I ask for them (Raftech) for complain, he ask me my address & said our engg is on way, wait just reach to you. But days & month has gone. Nobody came or responded. Where ac is fitted, there two computer & so many machines is also there. They are hanged several time & work is getting slow. We see your ad on TV these are attractive. But how many people know s that how much your service is poor. If they know, I think they never buy your product. We know that this also you will not response.
But don’t mind, it is our suggestion that please improve your customer care system. Your service partners are worse. We have already paid (Rs.8, 796 for 30.09.08 to 30.09.09) Raftech (Howrah), owner name Mr.Sanjay (Mob-[protected]) for annual maintenance contract. Inspite of that their engineers ask for extra money. Igloo service has changed their area but did not inform us. Our contract ws made between Igloo Service & Us.
If you would like to do something, then please change your service partners. They are making your brand name worse.
Thanking you,
Sanjib Mukherjee

This is worst Services Customer care (Whirlpool) I have Seen, They have no responsibities and authorization. They just give one satisfactory answer as, Sir our senior will talk to you in 2 Hours Time. Seniors Call Whenever he get time and gives you assurnace that problem will be resolved .. But nobody turns up .. It is only Mental Hassals to get rid of Whirpoll Products complaints. They do not have any parts for maintence of the product once Product is Sold in Market or they do not want to be in this service business.

I have brought the washing machine of whirlpool last year

bt due to some fault its not working properly ...and i complained within 1one week

person came and checked the fault .and he told the new component wil be inserted

and now the 20 days have been over bt he didn't comee ...they dont give uss any response ...even i have visited in the shop and they give me guarantee that today the person wil come and check ur machine bt same way ..no one comes..
and also argumented us that v have lot of customers ..bla bla bla ...

i m very unhappy from ur care center . plz help me ...

i think other wise i must have to move consumer court ...to get my rights...

M/S. Whirlpool of India ltd.
[protected]@whirlpool.com

Dear Sir.

I purchased a M.MIND 23 ELT CARBON 4S in the month of Sept’08 from your Kolkota CFA, Apeejay Surendra, 47, Hide Road (Branch Bridge) Kolkata vide Invoice No.[protected] Dt.15.10.2008, a draft was sent as advised by your Regional salesman . At that time, there was an offer of GIFT SCRATCH CARD . At the time of delivery, the deliveryman assured me that your scratch Card would be sent through Post. After waiting some day, I pursued the matter to your Regional salesman over phone, he also assured me the same, again, within this period I pursued several times but I received the same voice . But Ill luck to have it, I have not yet received the assured card.

Now, I would like to purchase the same piece of M.MIND, but before that I would like to have the scratch card or if not, please write something regarding the breach of contact like your Company in reputation within 7 days at my E.mail address either, I will be compelled to ventilate the matter in News papers and Consumers’ Forum. In this contest I would like to say that I use automatic Microvan, automatice Washing Machine, etc. of Whirlpool of India for long times.

Thanking you,

Sincerely yours,
DT.16.07.09
(SMT. SANDHYA BISWAS)
c/o. BIJAN KUMAR BISWAS
BISWAS MEDL. STORES
KARIMPUR : NADIA, W.B
E.MAIL ADD: [protected]@yahoo.co.in

Even we are facing t same above problems with whirlpool service centers in tamil nadu...

Mr. Srinivasan,

I fully understand what you must have faced as a customer...I too is following up from 5 days almost for a small error in Whirlpool Washing machine.

1) Half of the customer support resourses do NOT speak clear english, CANT take down instructions like cellphone information also clearly.
2) They only say that 48 hours is the turnaround time and it runs to almost 1 week.
3) There is NO priority given to any customer request. Despite even sending emails, there is NOBODY to even acknowledge any email and confirm on status and advise the status.
4) Only assurance is given that engineer would come today failing which their senior will call us in the next 2 hours...WONDER if their seniors realise IF clothes are NOT washed for more than 4 days almost in any house for that matter...an apology on phone would JUST NOT WORK.

Companies like WHIRLPOOL who pay huge money for celebrities to endorse these products should instead change the strategy to hire support resourses and have a PROFESSIONAL full fleged SERVICE CENTRE instead. HEIGHTS OF PROFESSIONALISM I GUESS

I was purchased washing machine(model F65 fully automatic fuzzy) August 2007 from the authorized dealer.The warranty of the machine is two years.After exactly two years the machine is not working.We have affect after warranty period.We have spend the board and filter change cost is 5, 700 rupees.

We believe the whirlpool machine is good, After this i have understand it is only good before warranty period.After it comes poor and expensive.

Sir,
Sub: Repair of Whirlpol washing machine reg..

With reference to the above I would like to inform that on 18-09-09 I register my complaint regarding sound while washing and rinsing. In response to it your authorised service center " M/S Diamond Services, Bangalore " attended the complaint and took the PCB for repair vide work order No BM 9001 on 22-10-09. The same was replaced on 3rd or 4th of Nov 09 and told that the motor must be having a problem for which the service engineer has qouted Rs 4200/- though the machine is still in warranty period. Today again spoke to the Service engineer Mr Vijay regarding it.

Machine Detail:

1) Purchase date : 13-10-08
2) Installation Date : 15-10-08
3) Serial Number : INB[protected]
4) Model : 11320

With this detail I request to take an early action and respond.

M M Ravi