Whirlpool India Complaints & Reviews

HELLO
I BUY A WHILRPOOL WASHING MACHINE BEFORE A MONTH
WHEN COMPANY DELIVERED THIS MACHINE THEN AFTER SAME DAY WE FOUND ERRER IN THE MACHINE SO WE CALL TO WHIRLPOOL CUSTOMER CARE AND THEN ENGINEER CAME AND OPEN THE WHOLE MACHINE HE ALSO FOUND ONE DAMAGE PARTS IN MACHINE HE SAID WE CAME BACK WITHIN TWO DAYS AND WE WILL REPAIR IT SOON. FROM THE DAY TILL YET NOBODYS COME BACK TO REPAIRE THIS MACHINE AND NOBODY GIVE US PROPER REPLY FROM HIS CUSTOMER CARE.NO BODY HAVE VISITED.AFTER CALLING SO MUCH CALLS. ANSWER WAS THE SAME " YOUR COMPLAIN WILL BE SOLVED WITHIN 24 HRS.BUT NOBODY WILL COME AT OUR HOME.

WHAT I CAN DO ???

IF ANYBODY HAVE SOLUTATION THE PLEASE HELP ME.

I have the honour to remind you that a whirlpool refrigerator of model no. F-23 DX steel was purchased from MANGLA ELECTRONICS with vide cash memo no. 444 dated 11th June 2005.
You assured me about its functioning and praise-worthly quality. That's why we purchased it.
Having used the refrigerator about two months, i find that the freezing section is not working at all in summer days. we complained under the IMPULZ HOME CARE SERVICES. And after this we have complained three times but no result found. Now we have totally dum refrigerator.
Hopfully you will be take imediately favourable action.

sir,
I purchrge a whirlpool refrigerator of 250 liters (model Elite ice megic) eloctronic from Mastana Appilances Sector-16, Gandhinagar bill no 15112 dt.02/12/2003. My cliant ID no 1814710, In 4-year I register my complain in yr company by phone to..[protected] pl check.I taken a conract for services.Due to contract company has replced (in warranty)

new compressor in last year n replaced circuit board 3-times ..Till now my freez is not working

properly...Till my complain is pending..no is 542 dt.02/02/08..Now a days we are suffering.. Realy I affaraid to purchage such type or product...If this piece is defected than replace it or rebate against such product...other wise I complain to consummer society of india, ok...pl do needfull action regardind this matter...

Reparing process is too much...pl try to understand my problem...

Whirlpool appliances Authorized Service Partner SRI MARUTHI EMGINEERING , situated at No 47-3-35 , 5 th Lane,Dwaraka Nagar,Visakhapatnam-530016 phone No.[protected] , whose Head Office is situated at Hyderabadad 1-10-240/ C,D -Ashok Nagar , HYDERABAD-20 .
I accepted their offer for ANNUL MAINTAINANCE CONTRACT for two years and paid Rs 1560/ and their bill No 372 dt 12 Jan 2008
of the contract refers.
I have been trying to get my Refrigerator problem fixed & done up, for the last 15 days and each time i contacted them , they say that they would send the team for rectifying and no one turns up. They are trying to evade the customers and they disregard the commitment undertaken by them.

Whirlpool White Magic 5.5 kg washine machine was bought inDecember 1999. During the warranty period some minor faults occured and they were got rectified by service personnel.

In July 2007, as loud noice was heard while washing, contacted the service centre and they said, Main PCB is faulty and replaced it, by paying Rs 3500/- InOctober 2007, water was not draining properly, and all the accessories - drum, bearing, hub, were replaced at a cost of Rs 4000/-.

Now, again the very same condition repeats, water is coming as drop by drop eventhough overhead tank is full. Even after washing is started, water dripping is not stopping.After rinse and spin too, water is entering to the drum so that we have to drain it again manually.

When contacted the service people, they are of opinion that water inlet may be faultt. What to do? How can one bear the recurring expenditure?

The dealer's approach too is not good. How can we scrap this after spending Rs 7500/- recently? Please suggest a solution.

ORDERED NEW REFRIGERATOR AT SNEHANJALI SALES PVT LTD, 1, BONANZA ARCADE, S.V.ROAD, AMBOLI, OPP. RLY CROSSING, ANDHERI (W) MUMBAI 58. VIDE MEMO 231110 DATED 05-08-06 FOR RS. 14,600.00. THE REFRIGERATOR STOPPED WORKING FROM MAY 2007 ONWARDS. EVERY TIME TECHNICIANS COME MAKE US SPEND SOME AMOUNT TELLING THIS WILL BE OK AND AGAIN SAME PROBLEM OCCURS. LAST VISIT ON[protected] WHERE WE WERE OFFERED WHIRLPOOL STABILISER FOR RS.1450/-. WITHINTWO DAYS FRIDGE STOP WORKING AGAIN. I WAS MADE TO TAKE PEACE OF MIND PLAN FOR RS.3800/-.VIDE FORM CUM RECEIPT NO: HG02 257307. ALSO APPROACHED SNEHANJALI FROM WHERE APPLIANCE WAS BOUGHT FOR REPLACEMENT. BUT NO HELP. KINDLY ASSIST US FOR REPLACEMENT OF THE SAID APPLIANCE WHICH WAS SUPPLIED TO US WITHOUT OUTER CARTON PACKING AND HENCE WAS SECOND HAND APPLIANCE.

I had purchased this washing machine in October 2006. There have been a number of small complaints which have been registered and the company representatives come at their leisure and attend to them. The belief of good service was the basis for buying the washing machine from Whirlpool. But this hope was belied and I found the product and the service rendered below par. This washing machine had a manufacturing defect of wrong balancing and as such it used to jump while spinning. Incidentally the jumping washing machine had broken the wash basin besides it. I had to bear an additional expenditure of replacement of washbasin. Because of this defect, we stopped using the washing machine. When I brought this to the notice of the company, they always attempted to provide quickfix solutions and never attempted at solving the problem completely. Instead the engineer suggested that we should go in for an extended warranty paying up extra because these problems are likely to recur. What sort of warranty does whirlpool give when they cannot sort out a manufacturing defect and replace the washing machine? The response of the company is appalling. An engineer had come to attend to the complaint and he had decided that another mechanic will come and attend to it. Iam sure that the solution will be a quickfix and not a permanent solution. I would request the company officials to replace the washing machine failing which I may be forced to seek legal recourse. My complaint No: HD11002050.

Dear Sirs


Ref : Vieks LTD , 2 nd phase JP Nagar Bangalore- Invoice No:21B10700894 Dt: 04.05.07


With Great belief and Brand Value I have purchased Whirlpool Fully Automatic- Frontloaded 6.5 kgs -Sensation Elite Washing Machine on the above mentioned date.

After two months the Machine started giving trouble.

When I made a complaint more than 10 times, the service engineer came and repaired it charging rs 500/- in spite of warranty.

Immediately after two days the, machine started giving troubles again.

Again I made a good number of complaints, the Service Engineer turned up and examined the machine and said the Machine itself is defective.

I reported the same to the service people and sort for the replacement of the machine.

In spite of my repeated requests there is no response thus causing a lot of inconvenience and mental agony to my family and me.

I request an early redressal for my grievance

Regards

sai sekhar das
Bangalore
[protected]

Dear Sir / Madam,
I, Sumit Mehrotra (Phone Number: +91 [protected]; address: B5-202, L&T, South City, Bannerghatta Road, Bangalore-560076) had purchased a Whirlpool Washing Machine (Splash) on 16th Dec 2007 from VGP Ltd, Bannerghatta Road Bangalore branch. But it never worked. The engineer Mr Kashif from Whirlpool Service Centre installed the machine. When we told him that we are unable to use the machine, he visited again and told that its water sensor was not working and that the machine needs to be replaced. His supervisor Dennis also checked it and told the same & advised it would be replaced latest by 3rd Jan 2008. But till date nothing has done. Kindly help urgently.

Regards,
Sumit Mehrotra
Mobile: [protected]
Address:
B5-202, L&T, South City, Bannerghatta Road, Bangalore-560076

I was very happy to buy a refrigerator whirlpool elite 23 steel 230 ltrs
on 08.12.07 the division manager told me that the product may take 1 weeks time to delever then its fine for me but its was not delevered till today ie 02.01.2008 its now around 23 days that i had not receved the product...it just made my mood so bad on the the weekends even on
chirstmas i thought it may come again on new year how nice the company keeps the customers happy............still no idea when.
name palani
unit-big bazaar hebbal
my contact number is [protected]
bill number is 4172

sir,
i purchase a double door refrigrator make whrilpool from m/s sanjeev dhiman electronics, chandigarh road kurali ph. no. [protected] , [protected].he give me a defective piece.refrigrator give a lot of noise & door rubber is loose. i complaint him lot of time .but he take no action about my complaint. than i complaint whrillpool costumer care but no result. my complaint no is CH[protected] {IN CHANDIGARH }.
SIR PLEASE HELP ME TO REPLACE MY REFRIGRATOR.
THANK YOU.

Till date there is not any solution given to me.

The engineer visited yesterday informed us that cloths get affixed between drum & water tank can only be removed by dismanteling drum from machine.

This happend due to fixing of a wrong part in my machine. In this way you are just increasing my problem instead giving any solution.

It is final reminder to you to provide an immediate solution.

waiting for a an immediate reply.

regards

Deepak Agrawal
----- Original Message -----
From: Deepak Agrawal
To: [protected]@whirlpool.com
Cc: [protected]@whirlpool.com ; singh.[protected]@gmail.com ; [protected]@whirlpool.com
Sent: Wednesday, December 26, 2007 6:55 PM
Subject: Re: Washing Machine lying at Allahabad Service Centre since 14-September 2007


With reference to my complaint at Allahabad Service Centre, today on 26th of December 2007 one of your engineer has visited my house.

After inspection he found that drum that has been installed by Allahabad Service Centre in my machine is not suitable for T50 model.

I picked up the equipment after paying Rs. 2200/- (CM no. 1637) for part & Rs. 200/-(CM 1089) towards service charges on[protected] from Allahabad Service Centre for a spare that is not suitable to my machine.

Now tell me what to do.

You are requested to provide me an immediate solution to my problem otherwise I will go for legal proceeding for doing my mental & finalcial harresment.

waiting for a an immediate reply.

regards

Deepak Agrawal
----- Original Message -----
From: Deepak Agrawal
To: [protected]@whirlpool.com
Cc: [protected]@whirlpool.com ; singh.[protected]@gmail.com ; [protected]@whirlpool.com
Sent: Wednesday, December 26, 2007 12:14 PM
Subject: Re: Washing Machine lying at Allahabad Service Centre since 14-September 2007


With reference to your curtsy for repairing of my washing machine I would like to inform you that my machine is not properly repaired.

I picked up the equipment after paying Rs. 2200/- (CM no. 1637) for part & Rs. 200/-(CM 1089) towards service charges on[protected] from Allahabad Service Centre.

This machine is not properly repaired as there is an inch gap between rubber gasket & Drum. Either this drum do not belong to my model or it is not fitted properly. Due to this gap cloths get affixed between drum & water tank. This has been also informed to Allahabad Service Centre.

Since it looks to us that you are not in a position to get my machine is not properly repaired, I would like to get my machine replaced with at least one year warranty as per your previous proposal.

waiting for a positive reply soon

regards

Deepak Agrawal


----- Original Message -----
From: [protected]@whirlpool.com
To: Deepak Agrawal
Cc: [protected]@whirlpool.com ; singh.[protected]@gmail.com ; [protected]@whirlpool.com
Sent: Tuesday, December 11, 2007 12:40 PM
Subject: Re: Washing Machine lying at Allahabad Service Centre since 14-September 2007



Dear MR.Deepak,

I could empathize your problem. I requested our team to work out the best possible low cost impact solution to you. I also requested our supply chain to hunt for the required spares in the system so that we can avoid any unnecessary expenses.

Ms Jyothi or our local rep will be in touch with you to communicate our next steps to you.

Rgds





"Deepak Agrawal" <[protected]@rediffmail.com>
12/11/2007 12:30 PM Please respond to
"Deepak Agrawal" <[protected]@rediffmail.com>


To <singh.[protected]@gmail.com>
cc <[protected]@whirlpool.com>
Subject Washing Machine lying at Allahabad Service Centre since 14-September 2007







Dear Sir,
Thanks for your proposal

My washing machine became defective in half of its life span as per your co.'s prediction. Unfortunately spares are not available with you.

A new washing machine with same features is available in the market for Rs. 15000.00 Is it right to pay Rs. 9800 for a whirlpool equipment which carries no warranty & may be in future spares would not be available. In that case this my Rs. 9800 would be a waste. I would like to buy a new washing machine a whirlpool or a non whirlpool product for Rs. 11000.00 under exchange with full warranty.

I have already paid Rs. 400 to your service centre for not getting any service but just to know that spares are not available with you.

Your product could not performed as per your expected life span. You are a manufacturer you if can't repair the machine who will repair it or I will prefer to buy

Therefore

either get my machine repaired
or give atleast one year warranty on replacement unit
or deduct only Rs. 4000/- as deprecation @ Rs. 1000/- p.a.

regards

Deepak Agrawal

Hi Kavita,

Please respond to our mail or else we are left with no other option but take up this matter with your higher ups.


On Tue, 11 Dec 2007 Naveen Kapoor,Noida wrote :
>Hi Kavita,
>
>I am loyal customer of whirlpool products and have series of your
>products from fridge to washing machine but I had a very bad experience
>due to after sales service, my washing machine was not working properly,
>I sent my machine to your authorized service station AMBA REFRIGRATION,
>HUDA COMPLEX, ROHTAK 124001. Your people gave me one month warranty but
>unfortunately the machine is still not working and the service station
>people are demanding more money for changing the washing tub since they
>are saying the socks got stuck in motor ,there is no user manual having
>such kind of information .
>
>I am not going to pay again and again since it is your technology fault.
>Please solve this issue at this earliest
>
>MY address is
>
>Naveen kapoor
>
>1490/21,adarsh nagar,
>
>ROHTAK
>91+[protected]

Whirlpool Washing Machine (Indicator Light)
From date of purchase of the product the On/Off Indicator Light is not working, I have updated the complaint thru call centre persons and there is no response till the date. I Have posted the complaint thru online also still I don't find any response. Kindly help on the same to proceed further. Thank you.

----- Original Message -----
From: [protected]@gmail.com
Sent: Thursday, November 15, 2007 3:12 PM
Subject: Fwd: Regarding Problem in our NEW Whirlpool Fusion Refrigerator



[protected] Forwarded message[protected]
From: [protected]@gmail.com
Date: May 25, 2007 2:33 PM
Subject: Regarding Problem in our NEW Whirlpool Fusion Refrigerator


SUBJECT : Regarding Problem in our NEW Whirlpool Fusion Refrigerator

Dear Customer Care

Best Wishes.

I have purchased a Refrigerator - Fusion Model from Mehta Sales, Ankleshwar in December 2006.
I am facing some problem related to Defrosting & alignment.
I have complained to Mehta Sales regarding the same and the Service Engineer came twice to solve the same but still the problem is as it is.
I met the owner of Mehta Sales on 15th May 2007 also and he enquired about the same with the Service Centre at Bharcuh, but he was not able to get proper reply from the Service Centre. Then he called to Mr. NANDKISHORE (Maybe Employee of Whirlpool), but he didn't get any reply and Mr. Nandkishore taken my phone No from Mehta Sales. But till date I haven't received any call from him / Whirlpool / Service Centre.
Please ask the concern authority to solve my problem as soon as possible.
Kindly do the needful as soon as possible.

Best Regards,

Shailesh Gautam
[protected]

To, Date: - 20/11/2007
The General Manager,
Whirlpool Electricals Ltd,
Sub: - Complaint
Dear Sir,

I would like to state that I have purchased a new Refrigerator of Whirlpool Company from Ashwani Agencies Lal Bangla Kanpur on Dated 13/04/2004 against Invoice No INC–[protected] Model No.7023.
Now presently this is out of order and I have already complained for this.

Since beginning it is creating problem of not cooling, for that I have complained for the first time to S.B.Refridgerator works on dated 05/10/2004 and they had replaced the Compressor. Again on dated 07/04/05 it was created the same problem then I complained to the same person and they changed the gas. Now again at this time this is once again creating the same problem since 17/11/07 and I have complained for this the engineer came and inspected this and telling that its relay is out of order and will be replaced then compressor is to be checked Now, I want that the Compressor should be changed since it is regularly creating the problems.
You are kindly requested to please change the new Compressor and give me the permanent solution of this regularly arising problem. Your immediate response will be highly appreciated.

Yours Faithfully
Anrudh Pandey
134/5, J.K.Colony
Kanpur – 10
Contact No: - 0512 – 2460512; [protected]

My Customer ID No. – GB/C/1107/33485.

We bought a 280 L double door Whirlpool Fridge in july 2003 from authoroized dealer at Noida which is under 7 years warranty. Till now it was working well. Now suddenly before Diwali it was stopped working and I made a complaint at authorized dealer’s showroom at Noida and subsequently followed up with customer care centre at Phone No.[protected]. Inspite of repeated phone call representative of whirlpool visited to my residence on 13.11.07. After inspection of fridge, he told us that gas has leaked and on PCB also not working and given the estimate of Rs. 4000/- (gas filling- 1500, PCB replacement- 2500) also told that without replacement of PCB fridghe will not work. We do not know whether because of gas leakage – PCB got damaged OR because of PCB failure- gas leaked. We told him to get it repaired immediately. He expressed his inability for immediate service with the reason that PCB is not ready stock and it may take 2-3 days to attend the complained.

Till 13.1.2007 no response has been received from whirlpool inspite of repeated phone call to customer care centre at Delhi. Even today ie. 22.11.07 On enquiry from customer care center I was not told about when my complaint will be attended. Under the circumstances I do not know that how long I have to wait to get my complaint attended though my fridge is under warranty period.

Kindly look in to the matter and the reason for reluctance response in attending my complaint may please be explained.

My comment: Very very poor response from customer care centre at Delhi and I have very bad experience with whirlpool India.

Hoping for prompt response on the matter.

Thanking you


(G. L. Kanojia)
147-B, Kanchanjunga Aptt. Sector- 53, Noida
[protected] , [protected]

Date: 26-10-07.


Kind Attn: - Mr.Arvind Uppal, Managing Director/
Mr.Shanthanu Das Gupta, Vice President


Sub: The worst disappointing Experience on purchase of Whirlpool washing machine & Iceberg Refrigerator.

I, Magesh Sadagopan visited with family an exhibition sponsored by your Hyderabad dealer Bajaj Electronics at Nizam college ground –Hyderabad on 22nd Oct ’07.
My visit was to look around the products displayed; but not to purchase anything, as the exhibition displays were mainly focused on interior decorations and home appliances.

Let me sequence the incidence, which let me disappointed on purchase of your products.

1. I visited all stalls mainly Sumsung, LG, Whirlpool and other interior decoration stalls. The guys at your counters were really pleasing, courteous and more customer friendly which made me to take instant decision to buy Whirlpool washing machine and Iceberg refrigerator and Ice berg carrying attractive sticker on 5 years warranty (Without any Terms and conditions apply) afterwards I was explained by installation team that it is 1+4, +4 only on compressor please stop this fraudulent attractive marketing. On booking the same by paying Rs.500/-.I was asked to visit your dealer Bajaj electronics at Punjagutta, Hyderabad to complete finance and payment formalities.
2. I visited your above dealer on 23rd Oct’07.I was not greeted and attended for 20 minutes.
3. Finally I approached reception counter where in the Citi Finance guys attended me and completed the formalities.
4. After the formalities and down payment, I was made to wait nearly 30 minutes to collect the bill.
5. Mean while the Lucky draw conducted with press and other people, sooner the lucky customer coupon picked up, all the staff members gathered at reception counter out of curiosity to find the lucky customer, leaving the unlucky customers present at the showroom for nearly 30minutes.
6. Then I was promised the free home delivery before 5pm on same day which did not happen till next day 9pm, inspite of continuous follow up calls. Leaving all other appointments and regular works we waited almost 38 hours to make sure we present at home at the time of delivery.
7. Your installation teams were very prompt, courteous and explanatory. On installation we were shocked to know that the free gifts, Dinner set and Lemon juicer set not attached with in the packing and the bottle separator cum holder was missing, which is one of the standards in Ice berg Elite 310ltrs.


The free home insurance worth Rs.1, 00,000/- also not provided. I am not sure whether the two above free offers will reach me or not.

To share the problems mentioned above I called your branch (Whirlpool) Ph.No.[protected] which was never attended and a record voice kept on telling that, I will be attend by Officer, which never happened.

Please make sure the above disappointing experience of mine not to happen to any of your fresh customers Joining Whirlpool Family.



With Regards

S.Magesh
General Manager

Whirlpool washing machine purchased before one year from Baid enterprises, Wardha(M.S.). Immidiately after 10 days machine was dancing havily & complaint was given. Service station solved the problem stating that the fault in wheels fitting & interchage the front & back wheels. So the problem starts right from the begining & we have demanded that time new piece but it was refused. Now again machine having problem of water likage all over its surface & again service station says that this problem may be due to earlier problem of dancing & may be its assembly damaged. Now my question is why this piece was not replace immigiately after 15 days of purchased?
because of this more problems are creating with such a big brand in world.

Such observation & customer satisfaction specialy in Whirlpool are not expected by me.

It is requested to look into this matter & replace the piece with new one as right from the begining piece was received with faulty one. presently it is in warranty.

I had purchased a Whirpool refrigerator (Model No.: 180, S.No.: INC[protected]
on dated May 21, 2007 from M/s Deep Electronics, Near Town Hall, Bada Bazar, DATIA-475 661 (Madhya Pradesh), Tel. No.[protected].

As I opened the door on dated October 4, 2007 the whole door unit come out and become detached. When I informed the local shop owner from where it was purchased his behavior was not up to the mark as well he is not co-operating us.

In such circumstances I am requesting you to kindly replace the defective item as per the terms of applicable warranty.

Sincerely yours,

(D. S. Sengar)
F-10, Civil Lines
Datia (M.P.)

Tel. No.[protected]Off.), [protected]