Whirlpool India Complaints & Reviews

I bought the Whirlpool double door Refrigerator1.1year back. Finding cooling issue after 3 months. So complaints registered & engineer come & they told me the gas problem it’s leakage & they full fill the gas issue, after that again facing cooling issue after 8 month over & engineer come & change the Fan motor, after two week over again face same cooling issue now again engineer come & they bill us INR 3, 200 for the gas issue so I don’t understand is the Whirlpool are branded company & why they sale defected product to Customer & collecting unnecessary service charges from Customer What should I do now? This would be a loss approx. 30, 000 within 1.1 Years & it’s not good for the company future Business.
Need replacement with new one or return my money.

Invoice details are attached.

Below are the Ticket details.
KOL[protected] Date : 18/May 2022
KOL[protected] Date : 19/May 2022
KOL[protected] Date : 31/Jan 2023
KOL[protected] Date : 01/Feb 2023
KOL[protected] Date : 25/Feb 2023

Bought fridge 1.5yr back. Finding cooling issue after every 2-3 months gap. So many complaints registered. For the time being it works again finding complaint. Now it is not working. Need replacement with new one or return my money Rs 36000.

Had paid whirlpool visiting charges on 20th dec 2022, and my issue not yet resolved from whirlpool.

On 11th of Jan 2023 one of the technician visited again but couldn't do anything, After 2 days on 13th jan he again visited and told me there is some problem with compressor (no charges taken and no date on bill)

On 13th Feb again I booked a request for my issue and now they are asking me to pay again service charges,...

I bought the Whirlpool double door Refrigerator 1.5 years back and it's compressor got fused. After logging the complaint one representative came and checked and said that the compressor and PCB needs to be changed and u wil get the replacement within 3 days. His name was Nitin from Pune. It's been now 9 days no one ever called and came home for troubleshooting. He said that bcoz of voltage fluctuate the compressor got fused, When we said to the representative that the product is on invertor technology how can it get impacted like this. He said no it will keep on happening and also he forced us to buy a add on stabilizer which we denied. Since 9 days we are following up with them over the call and today on 9th day this guys are saying that the complaint is closed as the representative came to your place and you didn't attend him.. Whirlpool people are big "LIARs". Worst post sale service, pathetic representatives, worst product, gold diggers, I would always prefer LG ove Whirlpool and would recommend every one not to buy Whirlpool products.

For the RO water purifier of Model 13931 and S.No CNT[protected], Annual Maintenance Contract was made for Rs. 4894 on 01.05.2022. The contract lasts until 30.04.2023. After 6 months, i.e. in January, we faced some issues in the RO. The filters are gone. There's heavy noise of the motor but the tank hardly gets filled with water. We registered a complaint on 26 January 2023 through Whirlpool India Whatsapp page. The service engineer from...

I have a registered complaint with Whirlpool having Service Request Number FAR[protected]. My refrigerator compressor is dead. I purchased this refrigeration in Aug 2013. So Compressor is still under warranty. But my bill has been misplaced. Moreover, the dealer from whom I purchased the refrigerator has closed the showroom. Because of this I can not get the duplicate copy of my bill as well.

Whirlpool Service center is saying that bill is mandatory. What should I do now? This would be a loss of appx Rs 10, 000 for me.

I am attaching the photo of the Serial Number Sticker pasted on my refrigerator wall.

Please help.

Hello Team,

I've been using the whirlpool Icemagic e220 elite model refrigerator for the past 8 years but for the past week, the refrigerator alarm blinking at midnight and early morning wherein we haven't set any alarm for it. The temperature of the fridge is also set to 3. Not sure why suddenly the refrigerator behaved abnormally. Also, The refrigerator went to auto-saving power mode and the refrigerator smalls very badly. Please help.

HI i have placed an order in whirlpool india website but now they are not providing any option to cancel the order.

Washing properly but clothes not drying

I bought a triple-door refrigerator from the whirlpool website on 5 Oct 2022 with a cashback offer which was to be received in 90 days. but not received it till now.

when I tried to contact whirlpool customer care they are not giving satisfactory answers and asked me to contact my bank. I also tried to contact the bank, they asked me that cashback is the seller's responsibility, they will solve my issue.

please help me to get my cashback

thanks

I raised a ticket through whirlpool customer care to get my washing machine repaired. Initial compliant was water inside the drum was not drained out after the wash. First engineer visited, mentioned that it's an issue with the power board and has to be replaced. Also, recommended to install the pro plug as well. We did change the power as recommended and they charge 8k. Engineer confirmed that the rest is all fine, it's just the power board and machine will run for another 3-5 years. Two days later, machine was not working, when we called them again, engineer visited and mentioned it's an wiring issue and changed it. Few days later, we faced another issue, water was not flowing through the inlet. Senior engineer visited this time and mentioned that inlet valve has to be replaced. We did changed that and 650/- was charged. Again few days later machine stopped working and there was error message on the display. The same senior engineer visited and checked. He mentioned that it's an issue with wiring and he's temporarily fixing it. However, complete wiring needs to be replaced and it would cost 1600/-. Just a day later, the same error on the display. Instead of fixing the issue, they sold their products and didn't provide a permanent solution to the problem. This is absolutely cheating. Didn't know how to raise customer complaints. Hence posting here.

My machine drum not working
I hv warranty of 10 years on motor and prime mover
Technician say ki motor thik hai gearbox khrab hai
I want to know gearbox prime mover mai aata hai kya nhi

Sir, i have purchased whirlpool refrigerator model no 71962 2, serial no INC[protected] in the month of July 2021, The above machine failed to function on 26th Dec22, and subsequently complaint was registered from my registered mobile no at whirlpool WhatsApp no.Technician visited on my mentioned site and after checking confirmed that compressor need to be changed which has warranty of 10 years .But as per technician purchase bill to be produced to claim warranty and i have misplaced purchased bill, and because of failing to produce purchase bill and after talking with executive on helpline no my complaint have not been redress as i don't have purchase bill .

Now my question or query is
1)Why i need to produce purchase bill when I have machine model and serial no, date of purchase with registered personal mobile

2)since I don't have purchase bill can whirlpool disown the serial no and model no which they must have in there record of issue from warehouse and date of sale to customer.

3)since they are failing to fulfill there obligation which is given in warranty a case and fine must be imposed on such company for harrassing customer and causing mental and economic imbalances

Therefor i raise this issue from this platform to redress my grievances and for necessary action against the company
Thanking you
M S Mallick

Sir, I have bought whirlpool single door inverter technology based refrigerator in July 2021 bearing model no 71969 2
Serial no INC[protected], and registered my mobile no and name with the given platform of whirlpool.

Above machine failed to perform and after complaint technician asked for purchase bill which i have misplaced .On the above reason for non produce of bill technician refused to replace for free .Now question arises is it mandatory to produce bill even if date of purchase, consumer name and machine purchase is registered with whirlpool.

This is complete harrasment by whirlpool to its customer and failing to perform obligation which is within the warranty period.kindly above complaint to be redressed and whirlpool must stop harrassing its customer .Thanks

I had purchased a Whirlpool Refrigerator on 18.12.2022 from M/s Great Eastern Retail Private Limited, Kohat Enclave, Pitam Pura, Delhi - 110034 (Authorized Dealer of Whirlpool India) and a Complaint Reference No. DEL[protected] was registered on 19.12.2022 by the Dealer at Whirlpool India for Demo & Installation of the said Refrigerator and inspite of several verbal reminders as well as written communication by myself over Whirlpool India Customer Care No. [protected], through Chat and through E-Mail, their Technician Mr. Ravi (Mobile No. [protected]) had contacted me over phone in the evening of Saturday i.e. on 24.12.2022 at around 7.00 PM and he assured me that he will visit at my Registered Residential Address on Sunday i.e. on 25.12.2022 at around 11.00 AM. Thereafter, on 25.12.2022 (Sunday) when he did not arrive by 11.15 AM, I had called him up and he told me that he will visit soon. I had made several calls to him and every time he was saying that he is in my area for other calls and will definitely visit soon, but he never came to my residence and after 8.00 PM on 25.12.2022 (Sunday), he stopped taking my calls.

It is very surprising and shocking to see the behaviour and casual approach of the Technician Mr. Ravi (Mobile No. [protected]) of Whirlpool India and Non-Attendance/ Non-Resolution of my Complaint Reference No. DEL[protected] till date.

I had also written E-Mail to Whirlpool India at their E-Mail IDs: [protected]@whirlpool.com with CC to [protected]@whirlpool.com; [protected]@whirlpool.com, but no response received from their end and nothing has happened till now. A Reminder E-Mail at these E-Mail IDs has also been sent by me today morning.

This is the clear cut case of deficiency of services on the part of Whirlpool India.

Concerned Officials/ Authorities are requested to please look into the issue and take urgent and immediate action to resolve my long pending Demo & Installation Complaint.

Thanks & Regards,

D.K. Nagpal
Mobile No.: [protected]

We purchased whirlpool triple door refrigerator in august and it worked 15 days without issues, then started cool not coming.
Raised issue and closed in 5 days.
Again after 6 days got dame issue and closed it in 6 days.
Again after 10 days we got same issue again closed in 5 days.
Again got issue they visited after 5days and said can’t fix and requested for another ticket for replacement.

We raised...

Team

I have double door refrigerator of whirlpool. In july month it shows an error code E1 and we have called your service center for repair, your has come and change the sensor for which he has charge Rs2000 without issue any bill and from last two days the same error code is shown and I called your service center again and your engineer change the sensor again and charge Rs 1500 and next day refrigerator again shows test error code E1 and today I called your engineer for same and he says that he is no able to understand the problem and will visit on Tuesday and this is PATHETIC. This reply from whirlpool service center is poor and also the quality of service is poor. Kindly provide the engineer on urgent basis otherwise this issue will escalate to higher authorities.

I am in need of duplicate bill for my purchase made on September 20th, 2018.

Have already provided the transaction details in terms of bank transaction id, transaction date, transaction amount, delivery address etc but whirlpool is not able to trace any order details. Have shared concern over [protected]@whirlpool.com multiple times but no resolution yet. Requesting immediate assistance.

Hello,

My name is Vishnu Vivek. I have purchased whirlpool triple door refrigerator in 2018.

I am not able to find my bill. Now the condenser is not working for which bill is required.

Could you please provide me copy of original bill on my email address-: [protected]@gmail.com

I bought a fridge which seemed to have a manufacturing defect. I have contacted service centre and got the fridge repaired. Even after two services and repair, my fridge is not working (cooling) since last one week. No matter how much they repair it, the fridge does not work as it should. I have complained two times on toll free no. but there is no response and no any technician has visit my home till date.