Woodland Complaints & Reviews

It's been more than one month since I returned the shoes I bought, but there has been no refund. I keep mailing customer care sefvices, and they keep ignoring me. I have mailed more than 20 times.
Order 2331013

I bought a pair of shoes but its cracks leather

OR-2372526
This is my order number.
I placed it on 20 jan 2022. On 22nd Jan the ordee was cancelled and there is no information on the payment. No refund nothing.
I want to know as the toll free number is not working and i can not reach out.

Recently I purchased shoes from Woodland online site and within days the some of the stitchings have been worn out. So please find a solution for this.

I had ordered a shoe, order no.
OR-2254600
Placed on 22 july 2021
Amount- Rs. 3995/-
the shoe was returned, also, i had conversation with woodland care on email,
I gave every details, photo of shoe, invoice photo, at last they asked for my cancelled cheque book for refund since this order was cash on delivery, i provided them photo of my cancelled cheque book, but still i have not received my refund, its been more than 6 months. Kindly look into the issue.

Concerned Authority,

Reason:
The item I received is damaged one. came along with, Left leg Sandal's ankle backstrap broken button .

I received my order and found its damaged one, and kept a mail with mail tracker, even though they have the mail they have not replied and no number to talk
The customer care number is not working, in the website they showed the exchange option if not satisfied with the product at the retail outlets. when I called the retail outlets they are saying its not their issue .they are not responding .

I want to return my ORDER NO: OR-2369399 : Voyager Sandals OLIVE .
I received the order now & today only .

I’m very much disappointed and not satisfied with this service .
I want to return the item and want my refund amount of ₹3295/- to my bank account.
Please arrange for a return pick-up of the order from the original delivery address.
I'm providing a cancelled cheque for refund .

Necessary Details:
ORDER NO: OR-2369399 _ Voyager Sandals OLIVE
Invoice No: 202137S101C02501

Mode of Payment - [CASH ON DELIVERY] - Paid in Cash.

Delivery Details:
SO[protected] Shipped via DELHIVERY Courier_ Tracking ID / AWBNo :[protected] .

Bank Details for Refund :
Bank Name - State Bank of India
Account number - [protected]
IFSC Code - SBIN0015914

I placed the order on 11/01/2022 ( Order no-
OR[protected] & haven’t received confirmation nor a tracking id, despite calling their customer care number several times. They’re not responding either to calls or email.

1. That, on date 22nd December 2021, I ordered a Black Quilted Jacket GLJC05001652A003, Size- small; Order ID- OR-2345912/SO-2565203 of Rs. 4497/- from your website www.woodlandworldwide.com. That, on 23rd December 2021, the order was placed by your company and in pursuant with the aforesaid order, the same was delivered on date 27th December 2021.
2. Accordingly on the same date 27th December 2021, I tried to contact on your customer care number- [protected] to exchange the aforesaid same order from small size to medium size i.e., Exchange the product by Black Quilted Jacket GLJC05001652A003, Size- Medium. But no one picked up the call from your side. However, after multiple calls on date 28th December, your customer care person confirmed my request to exchange the product but didn’t take any actions. Furthermore, I requested same from my E-mail ID- adv.[protected]@gmail.com and [protected]@gmail.com whereby your company assured that you will Exchange the product by taking appropriate process but no actions were taken by your company yet.
3. Moreover, from 29th December 2021 till yet, I tried to contact your company by your customer care number numerous times but no one answered as well as act upon my request. Further, your website still showing in Order Status- that the aforesaid product is not delivered to me yet. That this is a huge carelessness and negligence from your side.
4. That, I was diligently following the process wherein there has been no progressive response and that expresses your reluctance towards your duty. Moreover, I sent you legal notice dated 4th January 2022 on your official website but still there is no response from your side yet. In light, of the aforesaid circumstances I alleged your company “Woodland India” for my mental trauma and economical loss.

The Woodland store in Jalandhar did not provide me with an actual bill; I received a message mentioning the amount and the date- time. I went to place a return the very next day and they completely refused. They said that they don’t have a return policy. When I asked them to show me the policy written on the bill they couldn’t do that and were extremely rude about it. Although they did refund later but were very unprofessional!

Dear sir/mam,
I ordered jackets on 11/1/22 vide order No:-OR-2365827 but it was cancelled by company itself but i hav not got any refund till yet.Please let me know about Refund status?

I order 2 leather care of natural colour and pay through netbanking 660rupess but your company send only one leather care

Dear Woodland

My return package is been delivered on Saturday 15.01.2022(proof attached), today is Wednesday 19.01.2022 why it is taking so long to get a refund??

You don't have a proper delivery chain
your website is still showing a package ready to deliver(proof attached).
you don't respond to emails.
after calling 10 times I still can't reach your customers representative.
just to return your package you require me to go to India post and post it back to you.
on which you have a cap of Rs 150 which made me take a hit of Rs 40.
is this an MNC you people are run?? or this is a joke?
I am utterly disappointed with woodland and the overall experience is 'PATHETIC".

Regards
Glawin Pinto

I bought the khaki colour shoes on 25th december 2021. On the first use the leather having black dots. I showed it to the woodland showroom and they said khaki nubuck leather care will work. I bought the same and applied on on shoe. But there is no use. Its the damage of the leather. Please resolve this issue as soon as possible.

Dear Sir/Madam

WOODLAND customer care no. is not picked up and email sent but not answered my mail.
Kindly cancel my order No.OR-2366732.
This Product is so small it is not my fitting.
Kindly cancel this order.
Kindly do this soon.

Thanks
Seema Dagar
Mob. No. [protected]

Olive green shoes size 41 were ordered online vide order no.OR2363619 dt[protected] and was received on[protected].it was loose and matter was reported online on same day on the websites and phone numbers provided on website of woodland but till date i have not received any satisfactory reply.infact for the last three days customer care phone number is not receiving call and continuously disconnecting it.
reqired size is 40 of the same item.such irresponsible behaviour was unexpected from woodland.however facilitate solution of problem.
regards
vivek
.

On 29/12/2021 I ordered shoes for my mom from woodlandworldwide.com. It's 15 January today and I haven't received my order. I tried contacting woodland customer helpline but they do not pick up. I'm a student so I don't have money, it was supposed to be a gift. The amount paid was ₹1947 it's not much but it was hard earned. I don't know what to do.

Hi sir I ordered olive jacket. But the size is too big to me. I want return this product but there is no response. From woodland customer care kind solve my problem. Thank you.

Few days ago, I ordered "Excursion DNAVY shoes" and today I have received the order, however, I want to exchange the shoes due to the large size.
I placed the order for Euro Men size 41 but now I would need Euro Men size 40 of the same item, please assist on this as I'm not able to raise the exchange request from Woodland website:

Below are the order details:

Placed On: 08/Jan/2022
Order No: OR-2363370
Excursion DNAVY: FGC[protected]A017

Let me know if you need more information.

Recently, I ordered a Black slip on shoe product Code FGC0H9025711A006 from your official website Placed On: 06/Jan/2022

Order No: OR-2360038 .

Can you tell when will my order arrive at the destination address?? Because no estimated time frame is showing on oder details. Also there is no response from your customer service,
And mail service also.

I purchased 2 pair of shoes from their official site online, they deliver me shoes after 10 days after I write 2-3 mails to them!!
After that they delivered me one pair of shoes smaller size than I ordered. When I was trying to connect on their official toll free number, it couldn't connect ..
On email They are giving reply by 2 or 3 days, sometimes they even didn't reply..
They are asking me to go to courier post office to deliver them the wrong pair of shoes, they are not providing pick up facilities..
Now I am asking reason for same they don't even replying, I am Asking them IF I will do Courier by myself then Product will be replaced or I will get Refund, But they don't bother to even reply of my query.. just pathetic and Worst Experience ever.. Their CUSTOMER care executive is not bother to resolve any query, they are like local vendors behaving rudely with you if you are complaining after sales.. They are just sitting their to SELL only.. After Sales they don't even reply.. Now I am Stuck with my money of that One Pair Smaller size of shoes.. Nobody is ### Care to Reply!! Just Pathetic Experience.. Will Never Buy from Woodland Again.. nothing is mentioned on their official site, , expected Delivery date, Expected Return Date, Expected Return/Refund Amount Or anything.. CUSTOMER service is just for Name, Not for Work..