Woodland Complaints & Reviews

The Woodland store in Jalandhar did not provide me with an actual bill; I received a message mentioning the amount and the date- time. I went to place a return the very next day and they completely refused. They said that they don’t have a return policy. When I asked them to show me the policy written on the bill they couldn’t do that and were extremely rude about it. Although they did refund later but were very unprofessional!

Dear sir/mam,
I ordered jackets on 11/1/22 vide order No:-OR-2365827 but it was cancelled by company itself but i hav not got any refund till yet.Please let me know about Refund status?

I order 2 leather care of natural colour and pay through netbanking 660rupess but your company send only one leather care

Dear Woodland

My return package is been delivered on Saturday 15.01.2022(proof attached), today is Wednesday 19.01.2022 why it is taking so long to get a refund??

You don't have a proper delivery chain
your website is still showing a package ready to deliver(proof attached).
you don't respond to emails.
after calling 10 times I still can't reach your customers representative.
just to return your package you require me to go to India post and post it back to you.
on which you have a cap of Rs 150 which made me take a hit of Rs 40.
is this an MNC you people are run?? or this is a joke?
I am utterly disappointed with woodland and the overall experience is 'PATHETIC".

Regards
Glawin Pinto

I bought the khaki colour shoes on 25th december 2021. On the first use the leather having black dots. I showed it to the woodland showroom and they said khaki nubuck leather care will work. I bought the same and applied on on shoe. But there is no use. Its the damage of the leather. Please resolve this issue as soon as possible.

Dear Sir/Madam

WOODLAND customer care no. is not picked up and email sent but not answered my mail.
Kindly cancel my order No.OR-2366732.
This Product is so small it is not my fitting.
Kindly cancel this order.
Kindly do this soon.

Thanks
Seema Dagar
Mob. No. [protected]

Olive green shoes size 41 were ordered online vide order no.OR2363619 dt[protected] and was received on[protected].it was loose and matter was reported online on same day on the websites and phone numbers provided on website of woodland but till date i have not received any satisfactory reply.infact for the last three days customer care phone number is not receiving call and continuously disconnecting it.
reqired size is 40 of the same item.such irresponsible behaviour was unexpected from woodland.however facilitate solution of problem.
regards
vivek
.

On 29/12/2021 I ordered shoes for my mom from woodlandworldwide.com. It's 15 January today and I haven't received my order. I tried contacting woodland customer helpline but they do not pick up. I'm a student so I don't have money, it was supposed to be a gift. The amount paid was ₹1947 it's not much but it was hard earned. I don't know what to do.

Hi sir I ordered olive jacket. But the size is too big to me. I want return this product but there is no response. From woodland customer care kind solve my problem. Thank you.

Few days ago, I ordered "Excursion DNAVY shoes" and today I have received the order, however, I want to exchange the shoes due to the large size.
I placed the order for Euro Men size 41 but now I would need Euro Men size 40 of the same item, please assist on this as I'm not able to raise the exchange request from Woodland website:

Below are the order details:

Placed On: 08/Jan/2022
Order No: OR-2363370
Excursion DNAVY: FGC[protected]A017

Let me know if you need more information.

Recently, I ordered a Black slip on shoe product Code FGC0H9025711A006 from your official website Placed On: 06/Jan/2022

Order No: OR-2360038 .

Can you tell when will my order arrive at the destination address?? Because no estimated time frame is showing on oder details. Also there is no response from your customer service,
And mail service also.

I purchased 2 pair of shoes from their official site online, they deliver me shoes after 10 days after I write 2-3 mails to them!!
After that they delivered me one pair of shoes smaller size than I ordered. When I was trying to connect on their official toll free number, it couldn't connect ..
On email They are giving reply by 2 or 3 days, sometimes they even didn't reply..
They are asking me to go to courier post office to deliver them the wrong pair of shoes, they are not providing pick up facilities..
Now I am asking reason for same they don't even replying, I am Asking them IF I will do Courier by myself then Product will be replaced or I will get Refund, But they don't bother to even reply of my query.. just pathetic and Worst Experience ever.. Their CUSTOMER care executive is not bother to resolve any query, they are like local vendors behaving rudely with you if you are complaining after sales.. They are just sitting their to SELL only.. After Sales they don't even reply.. Now I am Stuck with my money of that One Pair Smaller size of shoes.. Nobody is ### Care to Reply!! Just Pathetic Experience.. Will Never Buy from Woodland Again.. nothing is mentioned on their official site, , expected Delivery date, Expected Return Date, Expected Return/Refund Amount Or anything.. CUSTOMER service is just for Name, Not for Work..

Dear Sir/ Madam,

I purchased Woodland brown leather mens casual shoes of 43 size from Myntra on[protected]. Last week I found my right shoe Sole is damaged and there are patches on skin too. I request your self to Kindly Repair or Replace the same.

Regards,

Narinder Kumar

I purchased woodland slipper From local store and after using the slipper for 2 day I found the threads from slippers are damaged

Hi
I have sent an email yesterday regarding an exchange.
I need a large size in scarlet red instead of this.
Thanks.
Sonal Gandhi
Faridabad
[protected]

I have called the customer care number nearly 20 times they just answer and cut my calll...is this is the way you respond to your customer. It got delivered today afternoon..till now you didn't update that it got delivered and you dont even respond to calls or mails..how can i keet return request...this is not at all good...

For order no. OR-2345162

Awaiting a response and resolution since 2nd January 2022.
Customer service is disappointing. No response coming from them . A scan copy of invoice, footwear images ..have been sent but, no acknowledgement or response is received. I have sent 5-6 emails on this matter. I have requested for contact number too, but they have not replied. Their customer care number also no response even though...

Dear Customer Care Executive,

We purchased a pair of women footwear from your Outlet in Jail Road, Fateh Nagar dated 22 Dec 2021 and only after wearing it first time, the pair has some quality issues (1) Threads were coming out from stitches area (2) It is not comfortable at all you can see the pic I have attached, it has effect on the skin (3) The leather from two places was coming out as pasting was not appropriately done or looks like a quality test issue.

We submitted the pair to the store and in first hand they said they would repair it, on number of requests about quality they agreed to keep the pair and confirmed it will be sent for replacement, Today I received a call that they have returned it and will not be replaced.

I am surprised to see customer services of such a world renowned brand, this is not the first time we are using Woodland and we have concerns about this particular pair which definitely have quality issues.

I would request you to talk to your store and we would like to get a refund or use the money for other products as we dont have trust on this pair. We will not accept repair or replacement of the same pair.

We spent money on such brands for quality, reliability, durability and trust.

You are requested to resolve this.

Bests, Lalit

Sir,
Today I went woodland store in C.P.(Rajeev Chowk). The door guard signal us to wait then wait outside of store for 20minutes and my turn come to go in.

But, Worst level of customer centricity I found there.

The sales persons behaviour was so bad that from entering in store he started fighting and forced us to get out from store immediately.

I went there on occasion of Shaadi to purchase multiple pair of shoes. After all this I have purchased same from neighbouring palaces.

I have only one question at what basis the person are empowered there to fight with customers.

Who have given the power to degrade the value of good brand Woodland and creating a wrong image infront of customer for their whole life.

I have ordered a pair of slippers which I didn't receive yet, but the tracking details showing as if it's delivered. I tried to contact the Delhivery customer care executives at my best but I couldn't reach them. It seems that All the numbers are fake. Kindly do the needful.
My order details are

MATHIYAVAN
SO-2572948
Shipped via DELHIVERY
AWBNo[protected]