Woodland Complaints & Reviews

Hi, i bought one pair shoe on 19/8/2017 from one of the stores located at south ext. New delhi, after wearing it for a month i noticed that it's colour started fading from the front and sides, i went to the store on oct 1st and got it back today (Oct 12 th) what they did in these 12 days is polishing of shoe which is highly dissatisfying as it will be back in the same condition after few days. It's such a big brand and making such products would certainly not help. Please look into it i want it to be replaced or kindly refund my money, m not even talking about the inconvenience of visiting the store

I purchased shoes - size-39, colour-brown, art no. - ls1946115z on 4/8/17, from a store in causeway, mumbai. The salesman said the shoes were good for trekking, but when they got wet, the leather surface changed and became rough and even came out, i went to the store and they said they couldn't help or do anything about it.
Please provide services.

I bought this shoes from ur aero club woodland showroom calicut (Shop#3334a-a4, 334b-b3) mavoor road on 26th sep 17,
I used it only 3d ays, last day there i find on complaint on pasting of sole, kindly replace the product, if such things happens then how can i suggest woodlands to others
Pls do the needful
I have already given the product to the same shop
Iam attaching the customer care receipt and bill copy with this mail

I am one of the regular customer of your company. I have purchased a pair of shoes from your shop named aero club sambalpur city centre mall, sambalpur against bill no. 201721eo33c00167 dated 15.07.2017` sorry to say that, after using the shoes for one week, the stich of the left shoe at front top got broken and one can see through that part inside out. I returned for repairing to your shop. I got the repaired shoes after 3 to 4 week. I started using the shoes normally. After using it for ten days, the stich again came out at the same place. I again went to your shop on 14.09.2017, requested him humbly to replace the same with new one as it has again failed at the same place. I was assured by the shopkeeper that he will send it to the company and will get the new one from the company by claim no.6 (Six) dated 14.09.2017. I received cell call from your shop on 04.10.2017 that please collect your shoes as it has got repaired. I was shocked to hear as it has to be replaced by the new one as it has damaged two times at the same place.
Everbody knows about the name and fame of the company as it is a big fame company. But this service shows that how people are made fool by you. I have not taken the delivery till now from your shop. Again i want to bring in kind notice that i have spent hard earned money.
I request you to please contact your shop and replace the shoes as soon as possible otherwise you keep it as diwali gift from my side.
Arvind kumar verma
Aditya birla group
Sambalpur.

I have purchased woodland shoe worth rs 3995 on 12-may-2017 from aero club, brookfield, coimbatore.

Now it cannot be used since it makes bigger sound while walking on the floor. I called aero showroom now and no positive response from them.
What should i do? Do i throw it away it and bear the cost myself or can i exchange it by a good one?

I am a regular customer of woodland products.
It is highly disappointed by the aero showroom response : (

Dear sir, i am using woodland shoes from past 12 years, last week i had purchased woodland shoe in woodland show room at bidar district karnataka state. Its sole totally gone with in a dayi wiill attach its photo please let me inform whom to contact my mail address padmanabhan. [protected]@gmail.com i informed to show room they are agreed to change sole only.

Art no - g4092w13
Colour: camel
Nubuk
Size: 41 (26.00 cm)

Hello sir, i live in moradabad (244001)
Their is damage in the sole of my shoes, i want to replace the sole of shoes, the problem is that by mistake i use gum (Lp), due to which showroom owner doesn’t allow me to replace, but sir i am ready to pay the fee for the sole replacement, plzz contact your showroom staff of moradabad, so that they can accept my shoes for sole replacement
Sir i am your old customer
Plzz do something

Thank you

Vikas geharwal
[protected]
Moradabad
244001

I purchased article no. 16826 from woodland store located in western mall, ludhiana on dated 28.09.2017. They gave me size 41 instead of 40. When i request him to size 40 then they assure me that u take this size and we replace it tomorrow with size 40 but now almost gone one week they are not replacing it and making excuses. They are using very abusing and cheap language and laughing on customer while communication. I request u plz take it seriously.

To,
The manager,
[protected]@woodlandworldwide.com

Cc: [protected]@gmail.com
Hooda associates[protected],
Shop no.-1/3/4, topiwala bldg.,
Dr. B. A. Road, opp. Itc hotel, parel
Mumbai, 400 012, phone: 24103038
Contact person: mr. Anil

Sub: complaint regarding faulty shoe purchase
Reference: art no. Gc 0592108y15 colour: camel, 1 pair footwear, gents shoe purchased vide invoice no. R122 dated 16th september, 2017 from hooda associates, parel, mumbai, maharashtra, india.

Dear sir/madam,
This is to inform you and file a complaint regarding faulty shoe purchased by undersigned vide above referred reference details..
Immediately, upon purchase of above referred shoes, while wearing it, i realised that the stitching of shoe had come out from one area as shown in the picture below; 2-3 cuts were observed in the stitching.


I could able to return the shoe to a shop owner only on 1st of october vide their challan no. 26 as attached herewith (Mr. Anil).
I could not able to return the shoe during this time (Between 16th september, to 1st october) due to urgent pre-occupied office work & holidays. I did not used the shoe during this time.

I was told by the shop owner that the shoe will be repaired (Complete stitching would be undone & redone).
I am surprise to receive such a response from the shop owner as the new shoes which was not even used for a day will undergo repair.
As this is a genuine manufacturing defect of woodland, i would not like to use the repaired shoe for a price of new one.

I would request you to kindly instruct the shop owner to allow me to select the new shoe as per my choice. The differential price need not be refunded, if they are of lower value as the same could be utilised for purchase of accessories.
Else kindly allow me to select the new shoe as per my choice from the online portal of woodlandworldwide.com.

Hope you would revert on this urgently as i had already lost 15 days due to late filing of this complaint and so, i would not afford to lose any further delay in this regards.

Looking forward to your prompt response in this regard.

Yours faithfully,

Bhalchandra r. Kadam
Office phone: +[protected]
Hand phone: +[protected]
[protected]@yahoo.com;
[protected]@schueco.in

Dear sir,

last two days before i purchased new woodlands mens camel leather sandals but i missed one left leg sandal on the way, so what is the procedure to purchase of only left leg sandal.
Kindly do needful,
Waiting for your reply

Thanking you,

Regards

Gireesh hosamani
Keshwapur
Hemanth nagar,
Hubli 580023
Dust dharwad
Karnataka

[protected]

Dear

This is happening across all stores of woodland located on mg road, gurgaon

Shoes as old as 2 yrs are being sold as fresh arrival.

After having a bad experience with new pair shoes that i had purchased from woodland, dt mall, mg road, gurgaon.- { (Article no 863) color black and size 44)}, i was enlightened by a friend of mine, to check the year of manufacture of the shoe before buying it.

Recently when i had gone to the same store of woodland to pick up another pair of new shoes (Article no 863) color black and size 44. I was shocked to find out that shoe in question was being sold as "fresh arrivals" but was actually 24 to 28 months old stock / arrival.

This process of duping the people of their earnings by selling old stock as "fresh arrival" is highly deplorable and needs to be stopped asap.

I have even checked with some of your stores in delhi and the situation is the same everywhere. This concludes that woodland is supplying old stock (Shoes manufactured 2 to 3 yrs back) as fresh arrival.

I am interested in buying the latest model of the same article no 863, color black and size 44.

Pl. Let me know where is it available in delhi, gurgaon.

Regards

Sukhinder bir singh
Handphone [protected]

Dear

I have been using woodland shoes and accessories from last 15 yrs.

I have faced quality issue with the woodland brand of accessories a few times but did not pay much heed on the same considering the fact that woodland is a top brand and must be ensuring all quality checks before marketing their goods.

2 days back i again went to an exclusive showroom of woodland to buy a new pair of woodland shoes (Article no 863) colour black and size 44.

The same model that i am currently using, the shoe was purchased by me 2 yrs back from the same showroom in dt mall, mg rd, gurgaon. The shoe had developed a snag wherein the sole of my shoe cracked within a period of 6 months o[censored]se. The sole was replaced by the woodland at their cost but you will appreciate that the process of removing the sole and replacing it caused substantial damage to my shoe.

On going to the same showroom again to buy a new pair of same model i discovered that the showroom was selling the same model of shoes but the manufacturing date was june 2015. I. E 27 months old shoe was being sold as fresh arrival.

This is really very disheartening that a brand like woodland also use such cheep tactics to dupe the customers of their hard earned money.

I am writing to you as i am interested in buying the model of shoe specified by me but would like to buy fresh stuff and not old stuff being marketed as new/ fresh.

Do revert on further course of action on stopping this malpractice of selling old shoes as fresh arrival.

Also pl let me know from where can i buy the model and size as specified by me for my personal use.

Regards

Sukhinder bir singh
Dear

I have been using woodland shoes and accessories from last 15 yrs.

I have faced quality issue with the woodland brand of accessories a few times but did not pay much heed on the same considering the fact that woodland is a top brand and must be ensuring all quality checks before marketing their goods.

2 days back i again went to an exclusive showroom of woodland to buy a new pair of woodland shoes (Article no 863) colour black and size 44.

The same model that i am currently using, the shoe was purchased by me 2 yrs back from the same showroom in dt mall, mg rd, gurgaon. The shoe had developed a snag wherein the sole of my shoe cracked within a period of 6 months o[censored]se. The sole was replaced by the woodland at their cost but you will appreciate that the process of removing the sole and replacing it caused substantial damage to my shoe.

On going to the same showroom again to buy a new pair of same model i discovered that the showroom was selling the same model of shoes but the manufacturing date was june 2015. I. E 27 months old shoe was being sold as fresh arrival.

This is really very disheartening that a brand like woodland also use such cheep tactics to dupe the customers of their hard earned money.

I am writing to you as i am interested in buying the model of shoe specified by me but would like to buy fresh stuff and not old stuff being marketed as new/ fresh.

Do revert on further course of action on stopping this malpractice of selling old shoes as fresh arrival.

Also pl let me know from where can i buy the model and size as specified by me for my personal use.

Regards

Sukhinder bir singh
Handphone [protected]

Shame on woodland... Paid 5500 for the new shoes and received the used one in return

Dear team,
I kanav sharma would like to bring in your kind attention that i am a loyal customer of woodland and i have been using this brand from last 8 year but today i had a very bad experience with this high rated brand which is highly unacceptable and unfair with the loyal customers your staff they don't have etiquette how to talk with the customer, i bought a pair of shoes w338703 43 black color from your outlet aero club located at elante mall chandigarh branch on 23 sept 2017 at 7:43 pm (Yime mentioned on the bill) i paid 5500 inr (5 rupee more than mrp) to the vendor but i found few wrinkles on the shoes i feel like it's already used not the fresh piece but he said sir don't worry i will polish it so he cleaned it in front of me, as i am in little hurry so still i accepted the shoes on 24th sept i have to travellexd from chandigarh to chamba as i am from chamba but later on 25 th sept when i checked my shoes at home i was little surprised because i saw its sole is looking like used one after that i checked the invoice and what i found was shoes model no on bill is w338703 black 41 and the one i ordered and received was w338703 black 43 which means this is how to make u fool your customer. Then after i went to another woodland showroom located at dalhousie road pathankot this vendor told me that sir this pair is used already and model no on bill is also different and we can't exchange it then later i called your chandigarh staff was very rude instead of helping me he was shouting on me and told me that do what you can do. This happened in one of the famous store located in chandigarh elante mall. I want you to take strict action against your store vendor who sold me this shoes, and i want my shoes replaced. Want a sctrict and fast action from your side. As there is no provision to attach file... I have send all proofs to [protected]@woodlandworldwide.com

Hellow,
I purchased woodland grey sneakers from jabong.
(Order placed on tue, 12th apr'16 at 4:46pm and
Delivered on sat, 28 may 2016)
Order id [protected]
After 4/5 months it is showing bad build_quality in the sense, back side of shoe began to split, also around after 13-14_months all bottom of shoe began to spit from top portion, then i am stitched both shoes fully and continued usage, now what...

I purchased a sandal from woodland store pacific mall dehradun (Mx9555 black36) whose mrp was
6495 after discount i purchased it for 4598 on 20 aug 2017. I wore it
For a short span of time next day, it injured my small fingure and
Thumb when i reached my office i saw its leather was cracking and its
Bottom inside layer was peeling, wrinkles were seen and pasting was
Comming out. I felt shocked and pain i spended that much amount and the
Result was so bad. This brand is known for its leather quality and
Durability this was something not expected from their side. I have
Complained about the same in the store but did not received any solution.

This was their answer

We apologize for the inconvenience caused.

As per the images of your product shared by the store, there is no manufacturing defect in the product. It is in a non repairable / non-exchangeable condition, due to physical damage and wear & tear. We regret to inform you we will not be able to assist you in this regard, kindly collect the same from the store.

We appreciate your patience & co-operation.

My point is if you are not responsible for your are product quality then who is?
Why should i purchase that much costly product if that is not durable at least i would prefer a cheaper one to have no regrets?
After the response of your people and policy mentioned it seems that all the
Points in your policy only made in interest of company not in interest
Of customer. How can any consumer will buy a product whose durability
Challenge only after one single use.

Is it not your responsibility to takcare of such type of case even it
Goes beyond your already set policy. Because if you tell your customer
To wear a repair sandle only after single use then are you not malign
Your brand value and also loosing trust of customers.

I have purchased woodland shoes today from bharuch showroom. I was told that there is 40% discount on the shoes that i have chosen to purchase.

The box has printed mrp of rs. 3795/- inclusive of all taxes. Manufacturing is of feb 2017.

Showroom has charged rs. 2687/-. When i checked the invoice it is observed that 18% gst has been charged after giving discount. If the rate was inclusive of taxes you cannot levi tax on it again.

Tried calling your customer care but not able to talk to your representative.

I contacted your bharuch showroom on telephone and i am told that you are charging it in this manner only.

This is an offence considering various acts and i am going to file complaint in consumer forum against you for double taxation and antiprofiteering clause.

Hello sir
I bought my shoe on june 4, 2017 from flipkart, after 3 month my shoe seal is getting broken and this is not what i expect from woodland brand. Woodland is famous for unbroken shoes bt this problem is arises after 3 month of purchase which i thought my shoes is in warranty period, please take some action and resolve my issue as soon as possible.
Thank you..
My contact details
Vivek sikarwar
[protected]
Vivek. [protected]@gmail.com

Hi,

I have purchased woodland shoe on may 28th 2017 evening at woodland customer care, college road, nashik, maharashtra. Mrp : 4095. After 3 months later i have noticed right side shoe leather and soul peeled off. Not fully only the middle part. Ferl sad and visited the showroom on august 13th. I have informed my concern to the staff's but they simply informed me to summit the shoe till day for service. I don't know y they tells like, with not a smile face, it's new one then y i need to give for service, should replace right. Pls help. With in a days appears quality problem. Need to replace the product.

Hi there,
This is akshay kaushal from new zealand.
I bought the shoose before 7 months on march, when i was in india. I just ware this only for a month and it was damage. I want to replace this product as you know it was expensive. Moreover. I am sending you this mail after long time because there is no way to sent back the shoose in india. Last week, i was able to send back my shoose through my friends. So please conceder my this email.

+91 [protected] it is my brother’s number for the enquiry.
[protected]@gmail.com this is my email id, if you want to contact me, please contact me by this email.

I am very thankful to you. 😊

After wearing my shoe my left foot is paining and pain radiating to my leg muscles but not on the right side. If i wear it for more than one hour the pain increases and i can't walk. The exact pain starts from middle of the foot. It feels like something uneven inside middle of my left shoe. I think the inside sole is congested. The pain is like pulling my foot.