| Address: New Delhi, Delhi, 110095 |
I received very rude service from woodland outlet at dilshad garden, new delhi.
I bought a pair of woodland boots from woodland outlet at dlf mall, saket couple of weeks ago (Oct 15, 2017). At the time of purchase i was told to get a complimentary shoe polish from any woodland outlet against my registered phone number, as the polish was unavailable at that outlet then (As i understood later, points were added to my mobile, which i could utilize at any woodland out). I found the seller polite.
Later (Oct 26, 2017), i went to woodland outlet at dilshad garden, new delhi. I was wearing the boots i had purchased. I reached out to the shop counter and told them this exactly - "i purchased these shoes (Pointing to shoes i was wearing) a couple of weeks back from woodland outlet at saket mall. I was told that i can get a shoe polish against my mobile number from any woodland outlet." the guy near the counter suddenly got defensive, and made it look like i was asking for a polish for free. He refuses me outrightly, and tells me 'we do never offer any shoe polish with shoe purchase'. Asks me, 'did you have any claim on the polish? It is not possible that you're getting a shoe polish free of cost. Let me talk to the person who told you about it'. I was not carrying the contact number of previous seller, and asked them to contact themselves and verify. Instead, they gave me the contact of some third person, who supposedly 'takes care of all the sales in saket area'. I didn't know any better, didn't know how that would help, still called that number, which was never picked. I told them nobody is picking the phone, and started to leave, telling them i'd sort it out with the saket outlet. On my way out, i was asked by another guy at the counter "aapne kuch kareeda tha kya?" (Did you buy anything?, referring to my visit to the saket outlet). I found it amusing as to how much eagerly my request was received.
I later (Same day) called the saket outlet to verify what i had been told. He listened to my case (Over phone) with more attention that i got with face to face interaction at dilshad garden earlier. He told me that i had been given some points against my phone number which i could reuse at any wooland outlet.
He told me it's not possible that somebody could refuse my claim. A telephonic conference took place. I once again got to hear the voice of the person i met at dilshad garden outlet. He said that i never told him about my phone number. He said i walked in the outlet asking for free polish. I narrated the whole incident as it happened over phone. He refused that it happened. I asked him to re-confirm if that is what he was actually saying. And he effectively confirmed that i was lying. I felt there was no point arguing with someone like that.
I was later called by the saket outlet seller apologizing for the inconvenience and re-confirming that i would be able to reuse the points. The person i met at the dilshad garden store was supposedly a regional manager, mr. Anil das, as i was later told.
That i did not receive the polish is not the issue here. It would not be as costly that it can't be bought by itself (More so for someone who can afford your shoes).
But my time is very valuable to me. And how i view your company should be very valuable to you. I could have written the whole thing off as a human misunderstanding. But somehow, the whole incident left a bitter aftertaste. Please take care that the people you emply treat your customers well. I am not sure if these shoes would be the last i buy from woodland, but there is one outlet i am definitely never visiting again!
Woodland customer support has been notified about the posted complaint.
