Woodland Complaints & Reviews

I have purchased leather belt around 4-6 months back. The top layer is now chipping off like a local non leather product. Raised a ticket showed it to Jayanagar 4th block Bangalore showroom. I didn't had bill as I didn't anticipate defective product, where as from the belt it's evident that it's brand new which is also confirmed from store. I submit it to quality check team, received a call after 2-3 weeks and then the caller from quality check team denied to find a defect and couldn't find the defect. He kept on telling same statement that' there is no defect. This was visible from naked eye the top layer being chipped off and wrinkles all over which was not only visisble to me but also from woodland store guys.
To check I then asked the person the color and number of holes in the belt, he stammered and answered wrongly. Ultimately the belt was not at all with him and simply was giving a generalised statement. I requested him to transfer the call to his superior, which he evidently didn't do and disconnected the call. Same belt was later sent to store and I had to collect it without any fixes.
Couple of things not right here :
1 - No monitoring or validation on any persons decision.
2- No proper hirerarchy or call recording in place, so the caller is the boss of the company and he decides on all even in the company reputation towards a customer.
3- Support system miscerabal failed in your model, no customers trust after purchase.
4- Normally every company has a system to track the purchases on the mobile number. Very basic, this is also missing and you expect the customer to persist bills.

I am happy that i had a bad experience with a small product. This helped me to decide to NO more go with woodland for any products until the model is set right and they start hearing and working towards fixing issues of all the people who raised issues.
My Details:
ChandBasha.

Sir,

My woodland sandal is broken one starap and sole damaged I visited two time at woodland showroom at thrissur Kerala...That are two times repaired but still the sole not fix strongly. Now I am today visited another woodland showroom at sobha city Thrissr, kerala..and the sales person said again we will repair..kindly solve this problem permanently.. Kindly replace new sandal to me

Thank you
Mobile number [protected]

Dear sir/madam,
I have purchased( 3695rs) woodland shoes before one year and it was defective( 17/7/2016 )and I have return the product but I doesn't get any respons from your side and I went to the showroom and I got the product but Which was not mine. therafter no response form you, I have complain many times but not getting apppropiate solution and I have to take some legal action regarding this.

thanks

I had purchased the woodland shoe from Jalandhar (MBD mall) on 23/12/16 and within two days its sole stopper got removed also I have noticed that the shoe texture was different. Then I called on 26/12/2016 on shop and he replied that just submit the shoe and we will replace or repair it. I went to pickup my shoe on 14/01/17 but the shoe was as it is. I was totally disappointed with the Woodland service and again I returned it to replace and repair. If this time the same will happen then I will go to consumer court.
Repair shoe no. GC- 1096111W13 ( First date of repair slip (14): 30/12/16, second date of repair slip. (15): 14/01/17)

Dear Sir / Madam

I have book the following Shoe on 05.01.2017, but till date not received the shoe or any massege. Please arrange the same as early. If you are not despath the shoe, can you give me the 44 size instead of size 43. I am waiting for your reply.

Order ID : 255984

Article

ArticleCode

Color

Size

Quanity

Price

Discount

VAT

PromoDiscount

GB 0433107Y15

FGC0L8004331D019

OLIVE GREEN

43

1

3995.00

1995.00

100.00

0.00

Order Status

ArticleCode

Order Status

Status Date

AWB NO

Courier

FGC0L8004331D019

In-Process

05 Jan 2017

Payment Details

Payment Mode

Payment Amount

CCAvenue

2100.00

Dear Sir / Madam

I have book the following Shoe on 05.01.2017, but till date not received the shoe or any massege. Please arrange the same as early. If you are not despath the shoe, can you give me the 44 size instead of size 43. I am waiting for your reply.

Order ID : 255984

Article ArticleCode Color Size Quanity Price Discount VAT PromoDiscount
GB 0433107Y15 FGC0L8004331D019 OLIVE GREEN 43 1 3995.00 1995.00 100.00 0.00

Order Status
ArticleCode Order Status Status Date AWB NO Courier
FGC0L8004331D019 In-Process 05 Jan 2017

Payment Details
Payment Mode Payment Amount
CCAvenue 2100.00

Thanks & Regards,

Anup Kumar Sen
[protected](M)

I recently purchase a brand new jacket form woodland showroom 158, kapil vihar, pitampura, new delhi, india. The jacket had a manufacturing defect on one side and was discovered after 15 days. When contacted the showroom they refused the defect and didn't even call the manager. I suppose the showroom is selling seconds products. As a regular customer i am quit upset with this quality and would never recommend woodland again to anyone.

I had ordered a jacket from woodland online store on Jan 8, 2017. The order id is #257304, they have not even communicated once since the payment have been done.
The official site has got down the very next day and now when it was back up again i am not able to log in with my credentials.
The official customer support numbers are also not working.
In short are fooling people and taking money from them and do not deliver your orders even after the payments.

I purchased woodlands shoes at Woodland outlet and that shoes cushion is completely damaged within a month. I can't stand more than 10 minutes wearing that shoe.. That is very uncomfortable so i have visited your outlet and they gave me one extra cushion after putting that extra cushion that inside place is reduced so that is uncomfortable to wear the shoes. .

I have bought woodland cheppal worth RS.2755 from the footprint Salem tamilnadu.
but its soul, side belt and bottom leather got damaged after 4 month. I proposed the showroom man for replacement. he pasted it with some gum.. after some times its gets damaged again.. wat can i do?
now they giv me no value from the showroom.. they cheated me.. they cheated me.. iam cheated from the reliance footprint Salem showroom...

I have placed an order #255185 on 3-jan-2017 . Yet no status of my order. No response from customer care to calls and emails. Official site is not working from this morning.

Paid 2100 for the order online.I got an sms but no mails yet. I found many people are facing the same issue through complaint portals and Facebook page.

So, taking a stringent action is strictly demanded at the earliest. They should be put into a strict legal procedures not to repeat such an unethical practice.

I have placed an order #255920 on 4-jan-2017 . Yet no status of my order. No response/replies from customer care to calls and emails. Official site was not not working on 8th Jan 2017. After it started working with a new user interface from 9th Jan 2017, it isn't accepting my login credentials.

I have paid 1890 for the order online and received no related emails or sms.

Please take appropriate action and let me know respective details.

I have purchased shoes from woodland official site there has been no response from woodland since 26th dec 2016.
Order no is 250316, really pathetic services by woodland.This wasnt expected from an international brand.I understand thr can be delays but there has been no communication from woodland.Its like a fraudelent approach from woodland.i have sent umpteen emails to woodland team.Also i have called toll free no [protected] but its continously busy.Please resolve my complaint asap.

I purchase jacket online on 5/1/17
My order no is 256043
Amount paid Rs.4777
I have no recent status update for my order and payment is already done
Customer care is also not responding any call
Website is also not working from last two days
What to do now????

No customer care is attending any call.and no status update is there from the time i have purchased item.
Only the deduction from cvvavenue mail me.
No mail regarding my order from woodland

I have placed an order #255643 on 4-jan-2017 . Yet no status of my order. No response from customer care to calls and emails. Official site is not working from this morning.

Paid 1890 for the order online.I got an sms but no mails yet. I found many people are facing the same issue through complaint portals and Facebook page.

Please take some action on woodland and make the cater the requests asap.

I purchased Woodland Men's Casual Shoe with ITEM CODE - GB 0706109S costing Rs. 1800 + Rs. 90 (VAT) = Rs. 1890. I placed the order and submitted my card details and clicked on purchase button where it loaded and said illegal object detected and the amount from my PAYTM account was deducted (Rs 797 already in PAYTM Wallet + Additional Rs. 1083 for compensating Rs. 1890 of total order).

I have got the order confirmation in my email. When i logged to my account of woodland, it didn't show any order id and there was no history of purchase.

I purchased woodland brown shoe costing 2517 rupees and placed order and submitted my card details and clicked on purchase button where it loaded and said illegal object detected and the amount from my account was detected. So what happen to the order that i have placed. Please let me know oder id and status of it.
When i entered into online account of woodland it didn't showed any order id and there was no history of purchase.

Order number - 247516
Order date - 20 December 2016

Order was placed online. Even after successful payment there was no delivery info provided. The order has not been delivered till now. The customer service guys are very rude. I have been calling them everyday. Everytime they keep telling that the order will be delivered in the next 1-2 days, which never happened. There is no cancellation option on the website. I want to cancel the order. Pathetic website and service.

I purchased woodland brown shoe costing 2000 rupees and placed order and submitted my card details and clicked on purchase button where it loaded and said illegal object detected and the amount from my account was detected. So what happen to the order that i have placed. Please let me know oder id and status of it.
When i entered into online account of woodland it didn't showed any order id and there was no history of purchase. Please look unto it and please et the status of shipment.

I tried for buy sandals, at payment time message shows that error, after some time i was tried 2 nd time.that time also shows error, after 12 hours i received sms regarding orders, i want only one order, customer care numbers not working, poor service.my ordes
254631 1/2/2017 12:52:00 AM 1573.00 Success-CCavenue
254457 1/1/2017 4:39:00 PM 1573.00 Success-CCavenue