Xiaomi India Complaints & Reviews

I have purchased a television on 15 March 2020 model no. L55MS-AI (Mitv4 - 55 inches).
I was watching the TV suddenly there is a spark from the corner of the screen and suddenly a line appered on screen and there was smoke from screen as well.
The panel warranty is for 2 years however now Xiaomi customer service is not working in getting the issue resolved.

MY POCO X3 PRO-6GB+128GB was buy on 22/09/2021 & on 08/03/22 was completely dead so i submit this device to your service centre chand bagh, BHAJANPURA, DELHI .This service centre offer me to replace this device with lower specification device like REDMI NOTE PRO but this set has lower configuration compare to my recent pocox3 mobile so I didn't agree with this offer, Dear Sir please arrange my replace device with the same specification/configuration device or I am giving some other names of device which is near to my recent mobile device like Xiaomi Redmi K20 Pro or Xiaomi Mi 11X or Xiaomi Redmi Note 10 Pro Max 6GB RAM, these device has same specification like my poco x3, because I invest my valuable money for your poco x3 during your offer so please take care to understand my need as I heavily use my mobile in my online business, for your confirmation I have attached here with service centre receipt & invoice of my pocox3 mobile

I have purchased Poco X2 on 13.02.2020 and due to a faulty system update version 12.5.6 from the company my phone's camera went dead.
I have submitted my poco x2 at the service center on 31.01.2022, and my job sheet no is - WXIN[protected], and I have also lodged a complaint no- WOIN[protected]. I had been told at the time of depositing the mobile at the service center that either company will give me new poco x3 Or repair my phone free of cost, but now they are telling me company will give me poco f1 Or u have to repair poco x2 ( charging money). This is highly unprofessional as poco f1 is outdated and the specs don't even match with poco x2. 
I have contacted the service center and customer care no of times and requested them to solve my issue, but the company is just delaying my case and not solving.poco is harassing it's customers and looting thier hard earned money through various means.
So I want to request (any one) 
1. Give me repaired poco x2 free of cost
2. Give upgraded higher version than poco x2
3. Give me the purchase amount of my poco x2 back. 
My contact no- [protected]
My email id - somjit.[protected]@gmail.com

Motherboard of My Phone Poco X2 is ruined after a Software Update, first it's camera ruined out and after a week it's motherboard get ruined.
Now I'm unable to do Work from home because Poco X2 is not working.
Give me service as soon as possible.

I bought a Xiaomi 11T Pro phone about 5 months ago from the largest stores from the Kingdom of Saudi Arabia ... and these problems appeared: (The proximity sensor is not real and is not stable at all during calls or hear a voice message - the system is unstable in general and a bug occurs Permanent when using the phone - Unstable dark mode feature - The sound of the headphones during calls is very loud and if the volume is reduced, it is not heard well - Delayed notifications arrive - ... These problems after using less than 5 months even though I updated The phone is on the latest update system ... Please solve the problem and refund the money paid in a phone with all these defects or give me a new device

Hi Sir/madam,
My name is Mohammed Kashif. I am writing this complaint to you about the poor service provided by your company. One year back I purchased Mi 10i 5G 6/128 from ABK mobile #MI Stores on cash Rs.22000/- I am your first customer from #Malegaon area bought this phone 2021 Year model number is MI 10I 5G, After 1year from buying this phone i had updated it but while updating it my phone touch is not working and when I went to MI service centre for this issue they told me "Need to replace attached part".
And the funniest part is, I purchased this mobile on cash Rs 22000/-
And your service centre asking for Rs 24000/- to solve this (according to #Mi service centre to change 2 parts of my mobile I have to pay 24 thousand if in case 2or 3 more parts has to be changed than I Had to sell my house to get mobile in proper condition)don't you think this was little messy.
Since I am working person and most of my work is done from home. I have raised the complaint for the same a lot of times by reaching out to your customer representative but there has been no resolution provided till yet.

I here by request YOU to please solve my issue as soon as possible or else i have to stop using your service with an unsatisfactory note.

Believe in You
Mohammed Kashif
Editor in chief
Recite Today News
[protected]
[protected]
[protected]

Dear Sir/Ma'am,

I ordered Redmi Note 11 on Feb 11, 2022 through MI Store application vide order number [protected] and payment for the same was done through Net banking (pre-paid). I received the delivery on Feb 13, 2022 by Delhivery Courier. On opening the package, I found out instead of mobile I was delivered soaps. I immediately raised the complaint through chat (WOIN[protected]) and was told I would receive a call back within 4 hours from investigation team. I didn’t receive any calls yet but number of times I complained through email, I received standard reply from MI investigation team stating 2 reasons:
1.) They had investigated the incident from their end and found that the product was delivered in intact condition.
2.) As they delivered product in intact condition they can't go beyond Company's policies.

I’m astounded to see how MI investigation team concluded that the product was delivered in intact condition without even contacting the person taking the delivery. Also they aren't providing any details related to investigation they've taken but only final unilateral decision.

It seems MI's investigation officers are trying to escape their responsibility by simply turning down the customer's complaint in entirety without even giving a reason to customer as if there is no way such things can happen and it is always the customer who is trying to defraud the company. From this incident it seems MI doesn't have any after sale service and grievance redressal department which cause psychological and financial stress to the customer as they need to run between Police Station & Consumer Protection and Action Committee still they can't get the product for which they've paid their hard earned money. As I'm a student from middle class family Rs. 12, 499 is big amount which I paid to MI for the Phone but I didn't received the phone and need to wash hands from phone and hard earned money.

I'm writing to you in hope that you will take corrective action and help me bring out of this cheating/fraud and get back Redmi Note 11 as per my order.

Thanks & Regards,
Harshil Shah
Mobile number: +[protected]
Gmail Address : [protected]@gmail.com

Sir i had put my mobile phone redmi 9 power in service center on 12th February
2022.
Told that there is a motherboard problem, after that I left my mobile at the service center, after 3 days her call came that sir, take your phone with you. We went to pick up and we checked our phone, then we called our phone and damaged the display. Not accepting my mistake after three to four days my mobile is dead again now I am giving to main usage service center then it is not agreeing by telling screen issue.Rather he damaged my mobile
please solve my problem please otherwise I am not buy any xiome mobile.

Thanks you
Xiome team

My contact number [protected], [protected]

My Email I'd - [protected]@gmail.com

I have a mobile of company mi redmi note 10 pro, my mobile is automatically shutdown today and it didn't respond till now it just blackout, so i take my mobile of mi service center of nangloi to check my mobile, but the employer who work there didn't check it well, my mobile is in left of 4 month in warranty and he told me that he want money but the company said you have to give money if your mobile is physical damage, my mobile does not have any kind of scracth he just want to try to make money from me, and then when i said take a look properly to my mobile he just told me again and again come on wednesday then we will talk.i went there around 5pm and closing time is 6pm he just dont want to work and fool me and take out money from me.
so please take any kind of action to that service center and i wabt my mobile phone will be fixed.
thank you.

Description of issue:
I gave my K20 pro smartphone for repair on November 27 2021 to one of the genuine MI(Xiaomi) service center at Kottayam, Kerala, as its display got damaged. After almost one month( I had raised many complaints and reminders during this time for the delay ) they informed me that Xiaomi is not manufacturing any spare parts for this particular phone and informed me they'll give Mi note 10 pro( a low spec phone comparatively) .
All my data and work related stuff are still in my k20 pro phone and I asked them its not fair to replace an almost one year old phone with a low spec note 10 phone. But when they confirmed they don't have any spare parts for k20 pro, I had to agree with then to accept Mi note 10 phone.
But even when I was ok with this replacement they made me wait another 3 weeks and asked me if I'm ok with another k20 pro as replacement. I said I'm okay with a new k20 pro . Again after making me wait another one month ( I had raised many complaints and reminders during this time for the delay ) they are now telling me that they will only give MI note 9, which is a very old phone and with very low specifications and also I have to give them 9800 rupees to get it.

First of all, Xiaomi is not manufacturing spare parts and not giving proper services to their recently released smart phones.
Second, they made me wait almost 4 months and I still have not received any replacement and resolution yet.
Third, they are forcing the customers with very old, very low spec mobiles and also customers have to pay extra money, effort and time to get any response from them .
Fourth, even after creating so many complaint requests and reminders on this issue, customer hasn't receive any effective solution other than feeling cheated.

Desirable resolution :
Xiaomi to provide either Mi note 10 pro ( 6gb ram 128 Gb HDD )
or K20 pro (6gb ram 128 Gb HDD) as soon as possible also a compensation of Rs. 50000 for making the customer wait for almost 4 months and for the loss of customer's very valuable, priceless and confidential data in my current K20 pro, just because Xiaomi is not manufacturing its spare parts. Also customer has lost connections with lots of clients and businesses, as all such details are in the damaged phone which is still in the service center.

More Info ;
Xiaomi Service create date :[protected]
Service center : Pulickal trade center Kottayam -Radiant
IMEI of damaged phone : [protected]

Regards,
Jithin

I had recently ordered laptop from Xiaomi India via mi store in online (xiaomi online store).

Order Id : [protected]
Sub Order Id :[protected]

Order was placed on[protected] and it was supposed to be delivered in 3-4 working days as promised i.e., it should have been delivered by[protected]. They have partnered with Ecom to deliver the product. I enquired Ecom regarding this on[protected] and they said that the shipment is held in hub because xiaomi has not released the airway or gst bill and they suggested to contact xiaomi and coordinate with them to resolve the issue. I conveyed this information to xiaomi and they said that there is no problem and at any cost the laptop will be delivered by 24th EOD. I waited till that time and the delivery did not happen and I asked Xiaomi and they said that they will look into the issue and give give resolution by[protected]. This is just resolution and not the exact delivery date.

Company have given me defected piece, I have purchased my phone on 21oct 2021 and i have to go every month service center for repairing I need new piece sir my imei number is [protected] phone is XiaOmi 11 lite ne 5g

One of the worst customer service is mi TV product only... Many times we ill contact the customer service care but not responding in arakkonam ranipet district.. technicians number [protected]/ [protected]..
Very worst behaviour...

I purchased a new Redmi Note 10 from Tata Cliq and it is still under warranty...when ai took it to Service Centre in Sector 18 Noida (UP), they said it will take few hours and it has now been almost a week and no clear timeline or commitment is being offered by them. Highly Disappointed as it is fairly new phone and wasn't expecting this poor level of service from MI.

Registered Mobile: [protected]
IMEI : [protected]
SN: 31144/81R702037

Manish Rajora
Hope to see prompt resolution

I'm a Redmi fan basically, from the beginning I used redmi 2 and that was a time I used or suggest almost every segment of xiomi phone. Last I bought Redmi note 10 pro max 8gb 128GB, serial number is
31786/D1UP03942
From the day first it was detective I guess.

1. Calling problem from my side everyones call is ended immediately until I "RESTART" the phone.
2. Calling from other end, in the morning no one cannot connect me as well until I "UNLOCK" the phone. Yes, just unlock.
3. When I saved a number then only the contact name is showing, no option to display contact number, is very annoying.
4. Sometimes the phone is lagging insanely in the mean working time. I never saw that kind of lagging in any xiaomi phone ever. In this range I accept more.
5. In the multi-tasking the phone goes black permanently, any switch doesn't wake it up, until I press power button 10sec, then it restart.
6. Sometimes just the lock button doesn't work, until a incoming call comes in then it lights up and working.
I mean what is this...? Is that phone or a horrible experience device. Sometimes I feel just through the the phone and break it.

Hello dear team i was buy my redmi note 10S in october month my phone phone was showing blurring screen so please resolve my problem i want replace my cell phone with new piece so please resolve it

I'm using mi 10i.. i'm using this phone since 1 year, but i got to know we are not able to delete all options in messages app...
please give any updates ...and i hope update will give us solution for this problem...

thank you
suprasad
[protected]@gmail.com
[protected]

Phone gets from 28 to 42 temperature in 5 minutes of bgmi gaming

The mobile had got a display error suddenly I went to omni service center ( mi service center) they said the fault is not applicable for warrenty and they are charging money for the natural damage . No physical damage was done to mobile . I am becoming hopeless

I had gone to buy the Redmi Note 10S 8GB RAM 128 ROM phone at the Narang Traders at Patiala, Punjab. The cost of the phone online was ₹17699 but the retailers at that shop sold the phone to me at a price of ₹18500, I have the receipt as well. You need to take strict action against them or else they could also fraud other people like me as well