Xiaomi India Complaints & Reviews

It doesn't working in a good manner, and it camera is not working good at all

I'm here requesting for such a long time but still my problem is not solved. This is the worst service from your end. I have many places to be right now but all I have to do is follow up you guys. I am really disappointed from your service.
I'm facing a lot of problem because of this as I have gifted the phone to someone. I have already repaired the phone 3 times but still I'm facing the same problem again and again.
And I have also called the POCO service center many time they only respond that your complain will be resolved and all stuff even if I ask them to connect me to their senior they are not at all able to connect me to them.
Please resolve this soon as I'm waiting for a long time.

I have a complaint against your service center, ” Delhi Pctronics Solutions India Pvt Ltd, Shop No F/Wz-261, Main Najafgarh Road, Near Metro Piiler No 669, Uttam Nagar, Delhi-110059 . I took my phone to the service center on 23052022.The Phone was switching off by itself. Once it switches off, we were unable to turn it back on for a couple of hours but after that it would turn back on.

This is the issue for which I took the phone to the service center. Those guys couldn’t find anything wrong with my device on inspection So they told me they need to open it up and see for any water damage beneath the surface. They took the phone from the reception to a cabin which was closed from all sides barring a small window. A customer cannot see what is being done inside.

They come back after 30 minutes saying my phone had a scratch on its surface. I was confident that there is no such scratch present on the phone. I asked them to prepare an incident report saying there is a scratch and that’s why they are denying service and putting the phone out of warranty. I told them I would be taking this matter higher up the chain.

This got them rattled. They prepared an incident report which didn’t even listed the correct diagnosis. When I asked them about the discrepancy in the report, they said their system only had these options to select from. I wanted to get this over with because by this time had spent close to 50 minutes in the shop with my phone inside the cabin. I quickly signed the document and asked them to handover my phone. I was also charged Rs 120 for this and not given a payment slip.

Now when they handed over the phone, it had a big scratch on its surface. I immediately confronted them about this but they denied any wrongdoing and said the scratch was always there. I immediately contacted the customer care and informed them about the predicament I was in. They assured me full support and not to worry about this. They opened a complaint and said quick action would be taken on it. But alas, I was taken for a ride. My complaint was closed and no action taken on it. I was told the troubleshooting team rejected the complaint. But I wa never approached by them before closing the complaint

I am wronged and swindled by your service center. You should change the name of your service center to scam center because this is what they are doing over there. The service center guys, whatever they say, whatever they do that is correct and what the customer say is wrong.

I would like to bring the following points to your notice:-

1) If the phone had a scratch on the screen, why was there a need to take the phone inside a cabin and open it up? They should have rejected the product as being 'out of warranty' then and there itself they kept my phone inside for close to 50 minutes and when they gave it back, it had a scratch.

2) I had taken a photo of my phone before visiting the service center, it is clearly visible in that there is no scratch on the surface of the phone.

Your service center is just trying to cheat some money out of customers and tarnish the reputation of the company. The customers’ words have no value at all. Whatever the service center says or do that is the truth. I have all the proof. Multiple calls with service center, photo, but all this amount to nothing. They took my phone inside a cabin where in I cannot see what is being done on it. They took the photo after making the scratch and uploaded it along with the incident.
In Samsung service center, the phone is always present in front of the customer, they are not taking it to some secret room from where the phone is not visible. They could do anything to a customer’s phone inside that cabin and we have no way of proving it was done by them.
I request you to take strict action against that service center which is engaging in such malpractices to cheat the customer of their hard earned money and denying genuine claims by fabricating damages themselves. I have also decided I would approach National Consumer Disputes Redressal Commission if my problem is not resolved here.

I am attaching a photo of my mobile which I took before taking it to service center wherein no scratch can be seen.
I am also attaching the wrong service order which the service center people made. Despite my objection to the facts being mentioned in it, they just went ahead and created it and asked me to sign it or otherwise take my mobile. I couldn't do that as that would have nullified my warranty as they had already opened it and I would be left with no prove that the handset was opened at a MI service center

I am using poco x3 pro smartphone since a year.Since last month after software update i was getting random reboots and now the device is dead and unusable.The device went blank 2 months after the warranty period because of software and hardware problems from the company.you can see many x3 pro devices going dead due to motherboard issues on online platforms and they are not addressing it.they want to charge half the money of the smartphone...

My phone which is under warrenty was suddenly dead yesterday due to company's defected motherboard issue.Today i visited service centre with my problem expecting some good service, but they sent me away telling me that my phone's warrenty is gone bcz of a scratch which is intact invisible to human naked eye.They are just finding an excuse to hide their fault of making such defected devices and selling it in the name of India's best smartphone brand, but when it comes to customer service, they just find excuse.I bought my device in 01 august 2022, for a middle class man like me, it's impossible to tolerate that the phone which i bought by my hard earned money suddenly stopped working due to company's fault, I can't bear such lost of mine.So plz @Xiomi india or poco india, help me and give me what i deserve.

The poco m3 mobile does not turn on[protected] iam going to the service center me telling the this issues are occuring in my mobile phone and the service center employee is telling your mobile main board not working .i will change the new main board. i received my mobile after 7 days[protected].the service center employee no cost to ask to me .why? my mobile under warrenty.. after 17 days same issues occuring in my mobile phone..iam very dissapointed in poco service center.once again iam going to service center on[protected] iam telling same the issues are occuring she is telling once again board is not working what can i do? right now my warrenty time closed.she is telling mail is send it..i doubt about service center the main board chnage or not that same issue how it occuring...[protected]the till date the mobile issue not solved by poco (xiaomi service center authorised )service center adress:Basement 113 Sir Thyagaraya Road, Opposite to Globus T Nagar Challa Mall. 11A, Chennai, Tamil Nadu 600017. me buy the mobile flipkart ecommerce website...

After Software update my mobile was dead. i went mi service center they said mother board issue beacause of softaware Update. its cost will approximatly 70% of mobile price

My poco X3 pro Max was dead on 8 March 2022 so I deposited this to service centre, Chand bagh wazirabad road Delhi -110053, from that time till now they repair this device 3 times, between this period they offer replacement with very old & lower configuration mobile REDMI NOTE 9 PRO, I request them to replace with same configuration or more with additional payment which will be paid by me, now I visited this service centre for 25 times but this service centre doesn't respond & wait for more days, my device is still deposited with this centre,
I afraid of ending my warranty in a few days & I could be possible to deny my replacement for this reason

I have purchased in two mobiles in mi online store but I cancelled these two mobiles the refund of two mobiles amount is completed.but today onwards these two loan emi is debited in my account.can I know the reason for that.
Order id:[protected] which rupees was 17319/-and second order id:[protected]

My poco x3 dead and the mi care replaced it by redmi note 10 pro.
They didnt give me any bill charger box etc even the phone was booted. Very disgusting i want my phone back

Last month 17th I submitted my mobile redmi note 11 in mi service centre Ambattur chennai in warranty period.my mobe was fully default Mobile the camera and not working properly.they can't soloved my problem .That's why iam asked replace my mobile but still now not got any information xiomi.I am calling lot of time to service centre but they can not atend any calls

Sir/Madam,

I regret to inform that I was purchased Poco X3 Pro mobile phone for my son on 22.11.2021 at flipkart.com and the same was not working from 03.06.2022. Further, I was approach authorized service center at Tondiarpet, Chennai 600 0021 on 04.06.2022. The service center personal/technician was verified my mobile and said that the motherboard was not functioning and they offer to replace a phone i.e, Redmi Note 10 Pro instead of POCO X3 PRO. But, I don't accept that offer because of my son wants the same POCO X3 PRO as Replacement and also the MRP of POCO X3 PRO is Rs. 23, 999/- and the MRP of Redmi Note 10 Pro is Rs. 19, 999/-. In this regard, I requested that replace the same POCO X3 PRO as replacement of damaged one for with in warranty period or refund full of Invoice amount of Rs. 18, 999/- immediately, otherwise I will approach consumer forum for suitable law full remedy.

But, since they are no response to me.

Hence, we are expecting your help in this matter regarding.

Thanking you,

With regards,
M.Lingamoorthy
Cont. No. [protected]

Hi, I am sairanjan residing in Tamilnadu state of India . I have purchased a Poco M3 mobile from KGN mobiles in minjur at july 2021, but the mobile is not working properly, It was dead i can't able to turn it on.
i sent it for service to the service center at GNT road Gummidipoondi- RADIANT . but they are not responding to me, They accepted my Device and said that there is no parts available for fixing my mobile, I request you to please look in to this issue and handover my device as soon as possible
My contact Details :
Mobile Number : [protected]
email ID : [protected]@gmail.com
My bill Number gave in service center : WXIN[protected]
I also raised an complaint
Complaint number : WOIN[protected]

THANK YOU ;

Please provide next software update camera optimization this phone camera clarity very bad and correct time software update and very clear os please in next generation phone is my humble request

I bought a poco X3 pro mobile on April 2021
Then after 6 months I had a problem with mobile update software issue and my mobile got motherboard complaint and then after 6 months after my waranthy over they give an update after update my mobile started reboot often and I cannot use it because of rebooting, they using some business tactics like after manufacture waranty they given an update and spoil our mobile, so we move for next mobile this is type of cheating, accept the complaint and take action

I bought one 65 inches MI TV in October 2019. I thought MI is a good company hence without much survey i decided to go with a 65 inches TV from MI.
to my surprise in a span of 13 to 14 months suddenly i could see the color of the screen was slowly turning black. I contacted the MI support team and they came to inspect it. Upon checking it thoroughly they said there is a backlight issue and since there was warranty it will get covered under warranty and then the TV got replaced in February 2021. A new TV was given as a replacement. Now again after 14 months after the replacement i found the same black screen slowly getting in the upper part of my TV screen. I contacted the customer care and they sent a technician on a chargeable visit of Rs 300 and after inspection he said the same issue which happened to my previous TV. The backlight is damaged. and this time since it's not under any warranty i will have to fix it on a chargeable basis and the amount would be Rs 46000 +.

Is it some kind of joke!?. what kind of electrical gadgets you guys make and sell in the market which runs for 1 year and conks off?. I bought this TV paying 52000 and in 2 years am i supposed to lose that money?. Why do you sell substandard gadgets and claim to be acquiring a larger market in the field of electronics?. What you think, 52000 is that easy for a customer to earn and lose over a period of 2 years just on a television.
Is it a joke that to fix the TV I have to spend 46000 for an old TV for which I paid 52000 when I bought it?. Are you guys not cheating and looting people? I am not going to settle down if I am not getting a solution to my problem. I can\t spend money on this TV and spend every year on this stupid electronics. I am sure, even if I fix it paying whatever is the amount, next year it will conk off again.

I am definitely going to take this to social media with all support and will make sure people will at least think twice before placing any order for MI TV..
I am attaching the invoice that I received while purchasing the tv. I am also attachi

We have an issue which is not being addressable at all by xiaomi...
Each and every device sold has this issue and has been raising it but they developers say we are lying... We paid around 45k for two devices to make joke out o[censored]s?
#FixXiaomiBlackCrush

this is not been taken seriously from a very long time and everyone from the Xiaomi team is just ignoring our issue... Need your support

Ways...

My device name is POCO X3. I have updated my phone version(12.5.7.0). My speaker stops working I am unable to use my speaker. I am unable to use call or play any media app. I have to use earphone to use the multi-media apps. Sometimes the speaker make buzz sound and when sound become lager then the phone suddenly get switched off. I want to fix this bug which ce form the update (12.5.7.0). I will be very kind of you if you fix it as soon as possible.
Thank you

Hi..I m Trilochan Sahu..I bought a poco x3 pro from flipkart in april 2021.. it got dead in Nov 2021 after latest firmware update.. as it was in warranty period ..they just fit another motherboard in it and gave it back to me... After that my phone started working slowly but however I bought it for a heavy 20000 rupees .. I had to use it anyhow.. and I was still using it till may 26 ..again it got dead as I downloaded the latest firmware update.. I went to xiaomi service centre nearby. They told me that It has a motherboard problem and I have to pay 12000 to use this mobile again.. please help I just bought this nearly a year and month ago.. I lost all my data, my photos, my videos my everything else that I kept stored in it..

My Redmi Note 11 is having 665 11nm processor instead of 680 6nm processor as per mentioned in the box and device