Xiaomi India Complaints & Reviews

I had a issue with my xiaomi tv and requested for a service engineer, who just walked in for the visitation without any tools to check the device.

Common sense- any service for a product is done by opening up the electronic device.

On the visit of service, the technician came and took photo and video of my tv and asked for a visitation charge of Rs. 250, where as the technician did not bring any tools just walked in and mentioned that motherboard of the tv needs to be changed and you will get a call from the team after they check the price of the spare. I mentioned okay and paid the price, however, the very next day i got a notification stating my appointment has been scheduled on the next day of the technician visit in which the information was mentioned that dont pay the technician and the charges will be collected after the service.

Even if it is visitation charges, for travelling from the service center to my place is hardly 5kms and the service center could have asked me to take a video and photo i could have done it rather than wasting the precious time of the technician know. SARCASM...

Also, they did mention if you are opting for service this Rs. 250 will be deducted from the spare price. Where as it is the right of the customer to make and looting in the name of visiting charges is not fair.

My question to xiaomi india was if this is what the technician is going to do i could have done it. For which the customer service is answering this is how the technician will do.

Is this how you treat a customer? Really disappointed with xiaomi.

Is xiaomi brand has such looting policies for indian consumers

Dear sir/mam,

This is mohd asif shaikh, i have purchased mi 11t pro 5g price 44000 on 1st march 2022.

After buying this product within a month i have started facing problems regarding playing pubg, games, back option and many more, and withing 1 months and 8 days i visited mi service centre in khar first time. They told me that they will do some software so that this problem wont come next time. But within a week still i was facing problem till today ( 26th may 2022) i have visited 5 times in service centre but still they didn't understand the problem coming in my mobile this time today they told me that they will order some parts of mobile and they will do hardware related work. I dont know when they will call me or they will be able to solve this problem or not.

Kindly help me to solve this issue otherwise please refund my money or replace they phone as i cant afford this problem as i purchased mobile of 44000.

Please look into this matter at the earliest.

Thank
Regards

Mohd asif

I bought this phone March 2022
This phone camera quality is very poor picture quality and video shoot any mode shoot but quality is very poor as that camera 50MP but quality is very poor I want to replace this phone

Sir/Madam with due respect I want to say that I have purchased Poco X2 mobile last year. 1 month ago a MIUI system update has come in my mobile, after giving that I face little bit problem in my mobile. 2 week ago my mobile Touchpad is not working.. On 11/05/2022 I have taken the mobile in the service centre and the centre asked me to pay 8000 for repairing.. The service centre also checked the condition of mobile said that it is okay and give me assurance for free repairing. After all the main reason of that is upgrading the system software MIUI, why should we face the problem. Overall it is company fault. Not only me, many o[censored]s faceing the same problem. So, I request them to repairing my mobile with free of cost.
Job sheet no.- WXIN[protected]

We bought the 'Mi True Wireless Earphones 2C White' in Dec, 2022 and these stop working last month.
We reach out to support team and they advised to submit it to near Service Center. Which we submitted on 14 May, 2022. Which are under gurantee period.
Service Center team advised us to replace it with new headphone. But after 2 days we come to know, our model "Mi True Wireless Earphones 2C White" is discontinued and company is not offering any Service, Replacement, New Model or Refund of Balance.
They are offering me only coupons of same amount 2500/- which i can buy MI product only. Here they don't have any avaible headphone for same segment and one model which is of same segment "Mi True Wireless Earphones 2 White" is at higher value (4000/-).

Serivce Center taken/submitted the product on the note of replacement, but now they change the plot.

There is big fraud company is doing with customers, selling faulty product and not offering any replacment, service or Refund of money. Traping customer to buy other MI product investing more money into it.
I'm not interested in MI product at all. Atlease refund my money or replace my product.

Need to BAN this company in India.
Order number: [protected]
Customer ID: [protected]
Service Request: HHIN[protected]
SKU BHR4353IN

1. Top of the cardboard box is not stapled and taped
2. TV inside the box do not have scratch resistance cover pasted
3. Seems like 5 star label was pasted for an eyewash. I saw transparent tape pasted over 5 star label
4. Cobweds were in the HDMI port
5. YouTube history shouldn't be in the new TV
6. Vertical line Display appearing like 40" TV

Technicians and customer support are not friendly. They are just trying to close the calls. Bangalorians blaming Chennaities and vice versa, however ticket not resolved and it's 4 months now till the complaint is raised.

Hello my phone redmi 10 prime is totally dead I have already warranty 1 year I am visiting the service centre but service centre denied to service my phone... That is why I am telling service centre please give me provide denied letter but not provide denied etter

I bought the phone from there official website for my uncle phone brightness is too low he is a farmer he use to work in day he ia not able to use his phone in day bcz of bad quality of display and i am contnue complaining about it from the very beginning please help me in returning it so i can buy a diff product which he can use in day he is not able to afford a new one again and the compny is no responding properly please help me

Mi10 i bought it for ny uncle they yse to work in day they are facing problem with it and i m continue complaining from beginning about it they are not even contacting i want to return it because he is a farmer he can not afford money agin to buy a new phone pleaseeee help

I am using poco X2 from past 2 years and everything working fine but two days before on[protected] my rear camera stop working and i don't know how this happened then i searched here and there and come to know it's the official problem of poco X2 everyone getting this issue so i try to connect with poco India but I can't .
Now I want a free service for my product as the problem is due to company production so i want that my problem get solved as soon as possible as i am a student and i don't have a secondary phone so i don't submit my phone for a long period so kindly help me to get out of this problem.
Thank you

मेरा फ़ोन का कैमरा एंड व्हाट्सअप पर वीडियो कॉल का कैमरा सही से काक नहीं कर रहा है ब्लैक ब्लैक दीखता है ज़ब वीडियो कॉल करो

I have ordered my product on 1st May '22 ( Order Id - [protected]) and till now 16th May 2022, I haven't received any product from them. I have been following up with the team and received no updates from them. Please deliver my product as soon as possible as I have paid in Advance and Emi for the same has been created.

Hi,
I bought a Xiaomi smartphone (Xiaomi 11 lite ne 5g) from Mi.com on 2nd may the product got delivered on 4th may. The product is defective. Mi.com has a replacement policy to replace defective product within 10 days.
I raised a complaint for replacement of the defective product. Xiaomi asked me to submit the defective device to nearest service center for diagnosis. I submitted the device on 11/05/2022 with service center jobsheet number- HHIN[protected] & Token number- M3993513. First the service technician told me that they will try to solve the problem through software. I left the device at service center for the purpose. After 2 hours service center called me and told me that problem is solved. I went there and checked the problem was still there and I showed it to the technician again and he acknowledged the problem and said "okay sir I will talk to my senior and see what we can do". So I left the device there again. Then again after few hours technician called me and said "I have talked to my senior and he is saying that we will compare this problem to another similar device if the problem is there in that device also then replacement will not be done. I said okay show me the comparison, then he said "sorry we do not have any similar device to show a comparison so you have to take your defective device back because it's not a big problem you can use it". When he said this I told him that I will talk to Xiaomi India customer service regarding this, then he got scared and said "okay sir give me till tomorrow I will talk to my senior again and give you a resolution tomorrow". Still I contacted Xiaomi India customer support and mentioned the case they filed a complaint and asked me to wait for 3 days they will look into it the complaint number is - WOIN[protected]. I waited till tomorrow and got a call from technician before Xiaomi India customer support provided a resolution for the complaint filed under- WOIN[protected] and this time the technician said that " this problem is conditional so you take the device back and do not use it under the condition where the problem is seen". I was so frustrated. I called Xiaomi India customer care again and mentioned what the technician said to me they said okay sir wait for three days we will look into it. The technician is seeing and acknowledging the problem in front of me but he is not letting the replacement happen because the technician, the service center and Xiaomi does not want to provide a replacement. They are trying to ignore.
I need immediate resolution and replacement regarding this.

Dear Sir,
I have brought two note 11 mobile from Xiaomi India official online store.. But there is difference between that two mobile.
They are telling to my wife to go Mi service center and take report, today she is went to their service center but they are not giving me replacement, first on call they told me if any report came from service center then they will replace mobile but that guy saying he will repair mobile.
I have spent around 31000 Rs in last three months, by using Xiaomi india official online store and They are giving such third class service..
Totally disappointed, will share every invoice and purchase details on social media also if they are not going to replace my that defective note 11 mobile.
If they are not able to give replacement, kindly handover my complain to senior person of Xiaomi india official online store.
[protected] this is my indian mobile number, which i am using for MI account, they can check my last four order and how much money i have spent.
Currently i am in Qatar, cant talk to them on phone but they are making fool my wife by calling on her number.

So, waiting for your positive feedback.
Thanks and regards
Ahmed Kadri.

I had a poco X3 pro 8/128gb which suddenly stopped working, my phone was in warranty period so I went to the service centre and gave them my phone for checking after checking they told me my phone was dead and now cannot be repaired as there are no parts available for this phone .
They told me that they would replace it with Redmi note 10 pro 6/128 which is of 17 thousand and the specifications of the phone are not even close to my poco X3 pro 8/128 which I bought for 22 thousand . There is a difference of 5 thousand between the prices of the phones .
I told them to replace my phone with any another phone of the same price (22k) or specifications . I told them that this is wrong that you are giving me a phone which is not of the same price, they forced me to take the Redmi note 10 pro 6/128 or else go . This kind of behaviour and the company's negligence on this kind of matter is not acceptable .
I am a student and I need a phone for my online classes . This is direct violation of my right to education .
I request you to look at this matter seriously and help me as soon as possible.

Poco X3 PRO Device not booting up after recent update to latest MIUI . Motherboard dead. Critical problem with all poco x3 pro devices In last 2 months . POCO India not even acknowledging this device issue. Took it to the service centre and they rejected my device . Every poco mobile user complaining about the same problem. I want my device to be replaced and i still have 2 months warranty left. Kindly look into this matter asap.

I purchased poco X3 pro from flipkart on[protected] and before 7 days it suddenly stopped working and when I took it to the service centre they told me that repair is not possible for this device due to motherboard shortage and just within a year company has stopped the production of new devices so they can't replace or repair my device and instead they're offering me a low ended phone redmi note 10 pro 6 gb variant which is very pathetic device in comparison to the poco x3 pro in all segments. I've already sent several emails to the company and grievance team and also tweeted in their official forum but I'm still getting any solutions from the company. So now I want a full refund of 18999 or in replacement a new poco x3 pro or mi 11x device with 8 gb 128 gb variant.

Hello Mi Team,

I ordered redmi 9i mobile from your site on 3rd May, 2022 and I opt for express delivery and paid extra amount for that as I wanted the Mobile on next day to Gift someone for some special occasion, but due to delay from your side, I am unable to gift on time, thank you very much for this this kind of service. And one more thing, after selecting express delivery, my order suppose to be delivered in express mode but you sent the shipment in normal mode, therefore it got delayed. How can you do the such kind of carelessness😤
Order Number: [protected]

Dear sir/madam

I cannot redeem the product according my coins.I always try at 10:00a.m. and 3:00p.m. also fill captcha code within 5 second and press ok then it shows out of stock.I comes daily to redeem product in getapps but result is same.Please solve this out of stock problem, increase your quantity of product & make it 24×7.

Dear Sir,

On March 19, 2022, I had given my mobile Redmi Note 8Pro at the Xiaomi Service Center, Ambattur Industrial Estate, Chennai – 600058, for the issues related to not charging/battery down. The serial number is 25506/80PU03010.

After checking it, they told me that there is a port issue, so it is not charging. Since they don't have connector which will connect to the port, they asked me to wait for few days to resolve the issue.

I had been keeping in touch with the service center over phone & visit the center many times. Always their answer is that they are not receiving the connector. Once they received it, they will repair it and give it to me.

On April 30, 2022, after 43 days wait (from pillar to post), the service center had finally called me and said that they have also found the problem in the motherboard which will cost Rs. 9500/-.

I had a hope that my phone will be repaired despite any number of days wait. But, I am disappointed now, after 43 days, as I have to spent Rs. 9500/- again for repairing it. This is the phone which is used by my daughter who is studying BE. Both she and I are totally disappointed.

Since it is company's poor service and made us to wait for 43 days, I had sent an email on April 30, 2022 & requested them that my phone be serviced free of cost, as we were without this phone for 43 days.

Despite many emails, I have no information from the Company.

Therefore, I request that please advice the company to repair my phone free of cost and oblige.

I am looking forward to hear from you soon.

Thanks & kind regards

P Nataraj
No. 1, Padma Street, Exnt III,
VGN Mahalakshmi Nagar,
Perumalagaram, Thiruverkadu,
Chennai – 600077
India
(M) [protected]