Xiaomi India Complaints & Reviews

I have purchased POCO X2 mobile on[protected]. Before a month, the company pushed one software update and i have installed that. After this installation my phone's both REAR and FRONT camera are not functioning ( almost DEAD ). Now my device is in OUT OF WARRENTY. But this issue is not my problem. Actually the company did a mistake in software, but i am suffering from this. So i searched solution for this issue in google, at that time only know there are lot of members suffering from this issue...So i went to XIAOMI authorised service center on 27/04/2022 and told them what issue are there and the service center person told that they can check the device and they will provide me a REFURBISHED POCO F1 device as Replacement but this is already 4 years old model phone and still now i didnt get any response from the service center . So i need MY FULL AMOUNT WHICH IS 16999 at that time i bought OR provide me new model phone which is POCO X4 PRO Beacause all poco x2 devices are suffering from this MOTHERBOARD ISSUE DUE TO THIS COMPANY SOFTWARE UPDATE. SO i need good judgement... THANKYOU
NOTE : FOR MANY OF OTHER POCO X2 CUSTOMERS, THE SERVICE CENTER CHARGING ABOUT 11000RS FOR CHANGING MOTHERBOARD... but all problems are did by POCO SOFTWARE TEAM.
MY PHONE NUMBER : [protected]

I brought this phone on amazon and from that day on when ever you attend the call the phone goes dark cant unlock the screen have to keep pressing . and if you pick the call in a dark place it wont even turn back the light have to keep pressing it turns on and off.
i googled and found out that the company knew this issue and yet sold the mobile to people, putting fancy stuff best mobile budget etc etc while there was an issue with the hardware.

Blog regarding this issue i am facing.
https://www.mysmartprice.com/gear/redmi-note-10-pro-proximity-sensor-issue-offic...⇄

the company knew they had an issue with the hardware and still sold the phones without informing the customer?
at first i thought it was the tamper glass i changed the temper glass same issue, i removed it still the same issue.
used a new case still issue, changed to a new case still the same issue.

no updates did not fix this issue. factory reset did not work.

what kind of company sells damaged phones to the customer without acknowledge the issues ?

what must i do now suffer with this mobile that has issue and what i paid for ?

[protected]@gmail.com
[protected]

I purchased a ami Notebook 14 laptop from Mi store Diamond Plaza, Kolkata on[protected]. One of my laptop keys is not working. I had purchased the extended warranty for the same. It was under extended warranty. I went to an Mi service centre. As per them, the laptop could only be serviced by third party but so such third party information nor mail id was shared to the registered number and the store is refusing to acknowledge any mishap from their end. They are continuously delaying and saying that to come after 1-2 days and so on. They are doing this for the past one month and refusing to service my laptop and even saying that I can go to consumer forum but still they can’t do anything.

Dear sir/madam

I cannot redeem the product according my coins.I always try at 10:00a.m. and 3:00p.m. also fill captcha code within 5 second and press ok then it shows out of stock.I comes daily to redeem product in getapps but result is same.Please solve this out of stock problem, increase your quantity of product & make it 24×7.Also add new product .

I ordered a home security camera 360° 1080P on 11/04/22 and I got this by date - 14/04/22. After getting the product I found some defect in it and I immediately lodged a complain to customer care . They said that they'll see this matter and will surely fix it . But, after some days they cancelled my complain without informing me anything about that. After that I lodged a complain again and this time they said that it was my fault about that defect product and they cancelled my complain again
old complaint no- WOIN[protected]
new complaint no- WOIN[protected]

My poco X3 pro suddenly stopped working on 16th of March and I submitted mobile to service centre, they said they wil replace my phone with redmi note 10 pro within 15 days but they still didn't replace my phone it's since 1 month now, , but no response from service centre.

I buyed Poco X3 pro from Flipkart 17 June 2021 it's now dead because o[censored]pdate of MIUI13 after that my device is crashing rebooting then I went to service centre they not giving me same replacement. They saying it's updates fault but we don't have motherboard or the same device and we can't give you same replacement. I buyed my Phone for 21000 rs and they giving me 14000 rs phone and saying u used it for 10 months it's not fair it's under warranty and it must be replaced with same phone it's in their private policy. But they refused to give me same phone..

I purchase my new MI note 10 pro 6 128 version before 6 months. Which IMEI no is
[protected] / 10 .
I am facing heating issue as well as battery backup issue.
Whenever I used my mobile then it's heated too much and battery is also drain quickly.
So I want to solve my problem soon.
What will i do?

Respected Sir/Madam,
My poco x3 pro device stopped working while I was scrolling social media last 13th of April, so I went to the nearest service centre on 14th of April. They told me it was a motherboard problem and couldn't not repair my phone because there was a shortage of Motherboard of Poco x3 pro, so they offer me a Xiomi Redmi Note 10 Pro and I have to accept it because I have no choice rather to accept it. My question is why don't I get my phone fixed? And if I'll get a new Redmi note 10 Pro device with exchange of my Poco x3 pro, then why is it taking so much time to give me a new phone?The company is harassing not only me but also many peoples who have the same issue with their poco x3 pro devices. If you are going to give me Redmi note 10 pro then give it immediately! I am spending my days without a smartphone!

Purchased a Redmi smart tv 3month ago, since purchase date we facing many different different types issue, like Wi-Fi connectivity issue, power related now facing hang or slowness issue, service center saying that MX player not compatible with this product. its a third party software. No issue, but same issue with mirror cast software hang or auto stopped. Now Mi care said for replace lcd but service center denied. It seem look like they do fraud.
Now we asking, replace lcd tv or money back.

email id is -- [protected]@gmail.com
contact No. [protected]

Requesting you please help in this regards.

I have purchased a mop p on mi website on 25th Feb 2022, for which I took i extra year warranty aswell. I also requested for home demo, but no one has come or i didn't get a call from mi. I some how started using it, and it stopped working with in 7 days. When I raised a complaint, the day i opted for service, i didn't receive any call or service from mi. Next day i had again followed up with customer service theni sent the person for checking the device. He checked it and said there is an issue with battery ( may be the good evidence of quantity of product the mi providing which gets damaged with in a week). I asked for replacement as it's only 12 or 13 days of purchase. Mi rejected it. Mi customer care executive over the call mentioned they can't provide replacement they can only repair, according to 12 days policy which they have. In this case I asked her what about the policy mi have that mi have to provide demo when requested, mi have to provide the service as customer requested which they didn't do untill I call mi for second time and regarding the providing cheap quality products. Then she rudley said mi no need to follow all t&c, but customers have to. ( I have the recording of thus as well)

Now by putting all this a side, as I don't want to waste my time I just thought of going for repair atleast and opted for home service on 17th April for which I have booked on 15th April. I have contacted customer care multiple times but today is 18th till now I didn't get a single call or message from mi.

This is so pathetic and shame on mi.

I've ordered a laptop (Mi notebook ultra) from mi store on 05/04/2022 and payed online. The order was to arrive before 14/04/2022 but still haven't arrived after 2 weeks. I've contacted the customer and they are simply apologizing. The order ID is[protected]. Please help me with this.

On[protected], my POCO X3 pro device is showing a weird problem.
When I tried to reduce the volume it reduces and then automatically increases. I tried so many times but it kept on increasing automatically. I switched off, restarted so many times but the problem is not solved. What should I do? This issue is irritating so badly.

I submitted my POCO X3 PRO 8GB in the service center on 21 March and have yet not gotten it back, it's the 26th day. They offered me Redmi Note 10 pro, saying that the Poco x3 pro was not available. So I accepted that offer but after 18 days they said that Redmi note 10 pro 8GB was also not available. So they gave me another offer of Redmi note 10 pro 6GB and a mi band 4 and said that if I accept this offer I will get these in a week. I am still waiting. I am a student out of my home town living in a hostel. It's so hard to contact my parents as you can't always ask someone else for the phone. My father is scolding me that why they are not giving you the phone. What should I do?
HELP ME

Job sheet number:- WXIN[protected]

Buy Mi Automatic Soap Dispenser White full set with Simpleway Foaming Hand Wash and extra buy Mi Simpleway Foaming Hand Wash (1-Pack) in mi.com official application and my order id is [protected] and i received 1st parcle yesterday in blue dart but missing Mi Simpleway Foaming Hand Wash and i try for customer care for missing item that not attend my call and always cut automatically call so i chat with customer care application section but they not properly not responds me please resolve my complain and give mi my missing item

Date of Incident:- 07/04/22
Client number:- [protected]
I have ordered a "Mi Earphones basic black". Have successfully received the order but the box inside was empty. I have complained in Mi customer care service and they didn't solve the problem.
Complain number:-WO:OSIN[protected]-AFE-6
Desirable resolution:- I just need my product or refund.
Order number:-[protected]
Order Date : 03/04/22

I purchased a brand new battery for poco F1 phone from a service center in vanasthalipuram Hyderabad for Rs.3960 /-on March 28th.. The battery they replaced was faulty. I sent them the daily report of the battery backup which is not coming even for 3 hours. For 3 days I took screenshot and shared it across to them. After that I visited the service center and asked them about the battery. They told they will order a new battery from Bangalore head office and will replace the same with a new one.. They told they will notify me once they get the new battery. I waited for their call for 2 weeks and today I visited their office again. Now they started giving me some lame excuses and replies saying that they need to format the phone then only the battery issue will get resolved and will work perfectly ... Before that their version was different and now they completed changed thier version. Is this the way the service center of Xiaomi works.?

I purchased a brand new battery for poco F1 phone from a service center in vanasthalipuram Hyderabad for Rs.3960 /-on March 28th.. The battery they replaced was faulty. I sent them the daily report of the battery backup which is not coming even for 3 hours. For 3 days I took screenshot and shared it across to them. After that I visited the service center and asked them about the battery. They told they will order a new battery from Bangalore head office and will replace the same with a new one.. They told they will notify me once they get the new battery. I waited for their call for 2 weeks and today I visited their office again. Now they started giving me some lame excuses and replies saying that they need to format the phone then only the battery issue will get resolved and will work perfectly ... Before that their version was different and now they completed changed thier version. Is this the way the service center of Xiaomi works..

I buy Mi Automatic Soap Dispenser White full set with Simpleway Foaming Hand Wash and extra buy Mi Simpleway Foaming Hand Wash (1-Pack) but missing Mi Simpleway Foaming Hand Wash and customer care not responds me

I purchased Poco X3 Pro on May 6, 2021. On March 29, 2022, I got the update for MIUI 13. After update the phone wont turn on. I took it to the MI Service Center at Tambaram, Chennai. They said that its the motherboard issue and they can only replace the phone with Redmi Note 10 Pro. But I bought Poco X3 Pro for its SD860 processor and Redmi Note 10 Pro has only SD732 which is not satisfactory for my usage. I raised a complaint with Poco Customer Care and they told wait for 3 days, 7 days, 14 days and then go to service center, the issue is resolved, after 2 weeks (14days). When i went to service center they gave me Redmi Note 10 Pro claiming its a new mobile. Since I'm not having an alternate mobile to use, I reluctantly got it. But on the same day eve, I found out that there is a Screen Flickering issue with the device when watching videos or using floating windows in 120HZ refresh rate. I recorded the issue with screen recorder and went back to service center on Monday (April 11) but inspite of seeing it, they deliberately denied the issue saying they cant see the flickering. I showed the video recording and everything and demanded they replace the piece since it was claimed to be new. But they got the mobile and asked to wait until they fix it and it cant be replaced. Now until today no response from them. I have called them 100s of times and they never attend calls also, and I've travelled back and forth each time taking time off my work. Not only I'm suffering without a phone, but also from travelling and mental stress because of spending 20k and still not having a poper phone.

Please take action for
- Not replacing with Poco X3 Pro in accord to their own terms and conditions, breaching it
- Replacing with the defective Redmi Note 10 Pro
- Denying the fault
- Delays and neglect to respond the customer
- Physical and mental stress caused to me

Attaching the invoice of purchase and the form given at Xiomi service center